Facilities Operations and Management Report: The Savoy Hotel

This report provides a comprehensive analysis of The Savoy Hotel's operations and management, focusing on the responsibilities of the facilities manager. It begins with an introduction to The Savoy Hotel, including its floor plan, and then assesses the facilities manager's role in staff engagement, operational aspects of the building, and customer service. The report also discusses the impact of funding agencies and employers on facilities operations. Furthermore, it evaluates statutory regulations affecting facilities, including employment law, fire regulations, and licensing, and explores health, safety, and environmental measures, such as risk assessment and COSHH regulations, that the hotel must implement. The report concludes with a discussion of the documentation required for compliance with these regulations. The analysis highlights key considerations for effective facilities management within the hospitality sector, emphasizing the importance of legal compliance, staff engagement, and customer satisfaction.

Operations and
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Introduction of The Savoy Hotel with its floor plan....................................................................1
1.1 Assessment of responsibilities of the facilities manager for staff engagement in facilities
operations.....................................................................................................................................2
1.2 Discussion of the responsibilities the facilities manager has for operational aspects of the
building........................................................................................................................................3
1.3 Assessment of responsibilities the facilities manager has toward customers using the
facility..........................................................................................................................................3
1.4 Discussion of the impact funding agencies and employers on facilities operations..............4
2.1 Assessment of statutory regulations that will affect facilities operations in an agreed
context..........................................................................................................................................4
2.2 Discussion regarding health, safety and environmental measures that must be implemented
by a facilities manager.................................................................................................................5
2.3 Discussion of documentation required to account for compliance with statutory regulations
and health, safety and environmental measures...........................................................................6
TASK 2............................................................................................................................................6
Covered in PPT............................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Management and operations are two different concepts which are required to be focused
by all the organisations under hospitality industry as it can help to make sure that best services
are provided to the clients. If facilities manager in the entity is not able to pay attention towards
both of them then it may result in issues such as unsatisfied customers, decreased profitability
etc. in upcoming period. The enterprise which is selected for this report is The Savoy Hotel. It
was founded by Thomas Edward Collcutt in year 1889 and it is mainly established in London,
United Kingdom. This assignment covers various topics such as operational responsibilities of
facilities manager, legal, health, safety and environmental obligations to be addressed, range of
administrative systems to support operations etc. Along with this, evaluation and review of
quality and effectiveness to the facilities are also discussed under this project.
TASK 1
Introduction of The Savoy Hotel with its floor plan
The Savoy Hotel is one of the largest and oldest luxury hotels which are established in
London and delivering best services to the visitors. It was founded in year 1889 by Thomas
Edward Collcutt. It has 7 restaurants which also includes bars. There are 268 different rooms in
the hotel in which 62 are luxury suits and 206 are rooms. Some of them are having stunning view
of Themes River of London (Floor plan of The Savoy Hotel, 2019). In order to manage all of
them following floor plan is used by facilities manager:
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llustration 1: Floor plan of The Savoy Hotel, 2019
(Source: Floor plan of The Savoy Hotel, 2019)
1.1 Assessment of responsibilities of the facilities manager for staff engagement in facilities
operations
In The Savoy Hotel the Facilities manager have various responsibilities to enhance staff
engagement in the operations. All of them are as follows:
 One of the main responsibility of facilities manager is to make sure to communicate with
each and every employee so that the issues which may affect their engagement level
could be identified.
 Facilities manager is responsible to guide all the staff members so that they can perform
their jobs with higher productivity because if they don't get proper guidance then it may
leave negative impact upon their engagement (Eljack, El-Halwagi and Xu, 2014).
 The best way to assure employee involvement is providing them rewards according to
their performance. It enhances their motivation level which inspires them to work hard.
 One of the responsibility of facilities manager includes preparation of current staff
facilities plan. Reason behind the formulation of it to make sure wellbeing of employees.
It includes rest, changing facilities, washing, toilet etc. It also enhances staff engagement
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because with the help of it a secure and safe working environment for them could be
established.
1.2 Discussion of the responsibilities the facilities manager has for operational aspects of the
building
Facilities manager in The Savoy Hotel have following responsibilities for operational
aspects of the organisation:
 Paying attention toward upkeep and maintenance of building so that it could be assured
that the organisation is meeting the level of health and safety standards (Gao and
Pishdad-Bozorgi, 2019).
 One of the responsibility of facilities manager in operational context is managing systems
of office which includes the IT and other equipment’s.
 Facility manager is responsible to be competent in networking across all the operational
departments of hotel so that all the activities could be performed with their support.
 It is very important for a manager to be aware of latest business trends so that appropriate
modifications could be made in the policies which are followed to execute operations in
systematic manner.
1.3 Assessment of responsibilities the facilities manager has toward customers using the facility
In hotels such as The Savoy different services like laundry, restaurant, housekeeping,
leisure etc. are used by customers. The facilities manager within the organisation have some
significant responsibilities toward all the clients. All of them are described below:
 The facility manager is also responsible to make sure that all the services which are
rendered to customers are delivered effectively or not.
 One of the main responsibilities includes focusing on health and safety of customers by
paying attention toward maintenance of rooms, hygiene of food etc. It is the most
important liability which requires high level of attention (McAuley, Hore and West,
2015).
 It is very important for a facilities manager to fulfil all the requirements of visitors so that
their satisfaction level could be enhanced.
 Quality of all the services which are used by customers at hotels is also required to be
checked by a facilities manager as it helps to establish a positive image of organisation in
minds of visitors.
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1.4 Discussion of the impact funding agencies and employers on facilities operations
Facilities manager in The Savoy Hotel also have some of the responsibilities towards
employers, owners and funding agencies. Some of them are listed below:
 One of the main responsibility of a facility manager toward the employer or owner is to
fulfil requirements of the job and accomplish tasks successfully.
 Facilities manager have to make sure that the money which is invested by funding
agencies is utilised properly so that higher returns could be provided to them (Mohanta
and Das, 2017).
 Assuring quality and security of services delivered to client is also a liability toward
owners as it can help employers to ignore problems such as unsatisfied visitors.
 Funding agencies and owner want that effective strategies for business execution should
be formed therefore facilities manager is also responsible for the same.
2.1 Assessment of statutory regulations that will affect facilities operations in an agreed context
There are various types of legislations which are required to be focused by The Savoy
Hotel as it may affect the facilities operations. Some of them are as follows:
 Employment law: This law guides all the organisations to provide equal remuneration to
all the employees and ignore discrimination. It will affect the facilities operations of The
Savoy Hotel if managers are not offering appropriate compensation to the staff members
according to their work. In order to reduce its negative impact on the business
management is required to make sure that they have complied with it.
 Fire regulation: This rule state that all the organisations which are executing business
under hospitality sector it is very important to make sure that they have arranged
equipment to regulate fire if a problem related to it takes place in future. It is very
important to take in to consideration for the safety and security of employees and guests.
It may affect the facilities operations if managers within the organisation have ignored it
while formulating strategies for upcoming period (Motamedi, Hammad and Asen, 2014).
 License: For all the business entities it is very important to take license for different
activities such as selling liquor, license for charging GST, food safety etc. from legal
authorities of the country where operations are executed. If hotels such as Savoy are not
able to get any of the essential permit, then it will affect the facilities operations because
it will result in interference of government in the business activities. In order to ignore
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their adverse impact managers within the enterprise are required to make sure that they
are having all the important licenses which are needed to run operational procedures.
2.2 Discussion regarding health, safety and environmental measures that must be implemented
by a facilities manager
For all the hospitality sector organisations it is very important to make sure that they are
focusing on health and safety measures. It can help the organisation to assures that all the
legislations are fulfilled by the enterprise. Some of the measures which are required to be take in
to consideration by Savoy Hotel to meet legal obligations are as follows:
Risk assessment procedures: There are various types of factors which may result in
risks for the Hotels. These are fire, safety, security etc. and to ignore the hazards which may take
place due to all of them it is very important for facilities manager in The Savoy to follow risk
assessment procedure. With the help of it, the negative situations could be analysed in detail
which is beneficial for the creation of strategy to resolve it. The acts which are required to be
focused to ignore risk are health and safety regulation, food safety act, Work regulations etc.
Strength and weaknesses of this measure are as follows:
 Strengths: If risk assessment procedures are followed by the organisations then it can
help to perform all the tasks without any fear of hazards which may take place in future.
Specific regulations such as food safety, workplace security etc. are followed by The
Savoy Hotel which helps the organisation to fulfil all the legal obligation and establish a
good market image (Pärn, Edwards and Sing, 2017).
 Weaknesses: In order to make sure that all the risk assessment procedures are followed
by the organisation or not the managers have to focus on various elements which may
divert them from their responsibilities toward employees and customers.
Facilities to meet COSHH regulations: Such types of regulations mainly covers the
limited use of chemicals, gases, mists, vapours etc. It is related to the workplace safety of
employees and security of guests at hotels. By complying with it facilities managers will be able
to fulfil all the legal obligations which can help to execute business smoothly. With the help of it
all the environmental obligations are fulfilled properly and currently The Savoy is fulfilling it
appropriately as compare to other hotels. Strengths and weaknesses of it are as follows:
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 Strengths: It provides benefit to employees and employees as it enhances their
understanding regarding health and safety legal requirements. It may result in improved
productivity of as it may decrease the number of ill employees.
 Weaknesses: In order to fulfil COSHH requirements it is very important for an
organisation to hire a knowledgeable manager who is aware of all the rules of it.
Sometimes it may result in higher cost to the Hotel as very high remuneration will be
required to be paid to experienced person.
There are three main sustainable development principles people, planet and profit and by
focusing on all the above described regulations The Savoy Hotel will be able to attain advantage
for business. With the help of them employee's and customer's health could be improved,
environmental factors could be focused and both of them can result in higher profits for the
organisation as with the help of them business could be operated properly (Pishdad-Bozorgi,
2017).
2.3 Discussion of documentation required to account for compliance with statutory regulations
and health, safety and environmental measures
For hotels such as The Savoy it is very important to keep proper documents in order to
comply with statutory regulations and health, safety and environmental measures. One of the
main documentation is license from local health department which shows that the organisation is
not using any harmful element which may harm health of individuals. Health trade license which
is issued by municipal corporation is also required by The Savoy to make sure that it is not
leaving negative impact upon the society. A hotel license is also required by The Savoy which
allows it to sale alcohol. A document which is showing that green policy is followed by the hotel
is also required by the organisation to make sure that its operations are not affecting
environment.
TASK 2
Covered in PPT
CONCLUSION
From the above project report it has been concluded that operations and management are
two main elements which are required to be controlled and managed properly by facilities
manager. There are various responsibilities toward employees, employer, owner, funding
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agencies and customers which should be performed appropriately by facilities manager as it can
benefit the business. In order to operate all the operations in systematic manner it is very
important for all the organisations under hospitality sector to comply with appropriate
regulations such as food and safety, employments laws, COSHH rules etc.
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REFERENCES
Books and Journals:
Eljack, F. T., El-Halwagi, M. M. and Xu, Q., 2014. An integrated approach to the simultaneous
design and operation of industrial facilities for abnormal situation management.
In Computer Aided Chemical Engineering (Vol. 34, pp. 771-776). Elsevier.
Gao, X. and Pishdad-Bozorgi, P., 2019. BIM-enabled facilities operation and maintenance: A
review. Advanced engineering informatics. 39. pp.227-247.
McAuley, B., Hore, A. and West, R., 2015. The Development of Key Performance Indicators to
Monitor Early Facilities Management Performance Through the Use of BIM
Technologies in Public Sector Projects.
Mohanta, A. and Das, S., 2017. BIM as facilities management tool a brief review.
Motamedi, A., Hammad, A. and Asen, Y., 2014. Knowledge-assisted BIM-based visual analytics
for failure root cause detection in facilities management. Automation in construction.
43. pp.73-83.
Pärn, E. A., Edwards, D. J. and Sing, M. C. P., 2017. The building information modelling
trajectory in facilities management: A review. Automation in Construction. 75. pp.45-
55.
Pishdad-Bozorgi, P., 2017. Future smart facilities: State-of-the-art BIM-enabled facility
management. Journal of Construction Engineering and Management. 143(9).
p.02517006.
Online
Floor plan of The Savoy Hotel. 2019. [Online]. Available through:
<http://floor-plan1.blogspot.com/2018/03/99-floor-plan-of-savoy-hotel-london-of.html>
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