Leadership and Management Report: Savoy Hotel Organisation Analysis

This report provides a comprehensive analysis of the Savoy Hotel's organizational structure, focusing on employee roles, leadership, and management practices within the hospitality industry. It explores the importance of employees in achieving organizational goals, the responsibilities of operation managers, and the significance of training and development. The report delves into the skills and knowledge required for operation managers, examines leadership theories and practices, and utilizes SWOT and PEST analyses to evaluate the hotel's internal and external environments. The analysis covers aspects such as customer service, budgeting, reporting, and the impact of political, economic, social, and technological factors. Overall, the report offers a detailed examination of the Savoy Hotel's operations and management strategies.

Business organisation

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................3
INTRODUCTION ..........................................................................................................................3
DISCUSSION..................................................................................................................................3
CONCLUSION ...............................................................................................................................7

EXECUTIVE SUMMARY
For an organisation to remain competitive it is very much essential to plan and coordinate
by analysing various factors and attributes. With the help of defining the goals and objectives,
mission and vision of the organisation, employees should be able to give one of their efforts in
order to gain potential outcomes.
INTRODUCTION
Organisation is a network of internal authority and responsibility relationships within the
firm in order to achieve desirable goals and objectives. The nature of organisation is division of
work, determination of various works and activities, grouping of various activities and delegation
of it in proper manner. Respective report is based on the Savoy hotel which is a luxury hotel
which located in the Central London, England. It is the first luxury hotel in Britain by
introducing the electric lights throughout the building, electric lifts and bathrooms in order to
satisfy the consumers wants. Respective hotel deals in hospitality industry in UK marketplace by
providing no. of rooms and restaurants respectively are 267 and 7.
Mission and vision:
To be the most sustainable, environmentally responsible and luxurious hotel in the
London marketplace. The mission of respective organisation is to apply the principles that helps
to enhance experiences of consumers and colleagues by promoting rich culture exchange in
between communities to gain positive benefits (Ashok, 2019). The target market of respective
organisation is people who prefers the luxurious services and great treatment that enhance their
level of satisfaction. The consumers prefers the best kind of services from them in order to
remain competitive in marketplace.
DISCUSSION
Role of employees within the organisation to achieve goals and objectives:
In an organisation there every employee give their one of their best efforts in order to
gain potential outcomes the contribution of them is very much important that are as follows:
Hotels is one of the most important part of hospitality and tourism industry and its and their
employees actual role or function not only to provide the place for people to stay but also they
are responsible to create the enjoyable experiences by defining their wants and needs (Batty and
Gee, 2019.). Employees are very much responsible to identify the consumers needs and wants

and accordingly give positive experience that increase the likelihood of repeat business. In
context of savoy Hotel employees are majorly accountable to serve and prepare one of best
services in order to enhance their satisfaction level. They are important part in organisational
profitability and sustainability in order to comply with changes to achieve their goals and
objectives.
Role of operation manager:
Operation manager in the Hospitality industry oversee the entire operations of the lodging
establishments. In their major operations includes the Human resource, housekeeping, security,
public relations and food services in order to gain positive outcomes (Baumgartner and
Mangematin, 2019). In context of Savoy hotel as they operate at very much large scale they
appoint no. of operation manager in order to creating a job schedule, hiring the new employees
and many more activities in order to gain potential outcomes in positive manner.
Importance of operation manager:
The major importance of operation manager in order to supervise and evaluate major
factors that are as follows:
Customer service:
It is the major important task for an organisation which deals in service industry is to
provide one of best guest check in, for that operation manager responsible to implement one of
best customer services by ensuring the repeat business no matter how expensive the
accommodation may be (Beckford, 2019.). In context of Savoy hotel operation manager plays
very important role to realize the needs of guest and serve them accordingly to develop the
loyalty in them. In customer service consist of meet and greet consumers, housekeeping,
redress-al of consumers complaints and many more. So it can be said that respective are the
major areas in which operation manager give one of their best services in order to gain potential
outcomes.
Training and development with its importance:
T&D is one of the most vital program of HR development and main function of by set up
where employees are instructed and taught the matters of technical knowledge and information
related to the job role (Dwyer and Hopwood, 2019.). In context of Savoy hotel which is one of
most popular brand name in hospitality industry in order to gain potential outcomes from them.
The major importance of training and development that is it improves the quality and quantity of

workforce by enhancing the skills and knowledge base of their employees. In context of Savoy
Hotel they provide both on the job and off the job training to their employees after finding out
the gaps in perform the well and accordingly provide training to them. Training proved
beneficial to improve the satisfaction and retention of employees within organisation as it create
sense of belongingness within the organisation.
In context of Savoy hotel demonstrating the strong leadership and motivational skills
plays very much crucial role in context of Operations manager at the time of supervising
manpower in order to gain potential outcomes. Respective organisation aimed to provide training
and development to their potential manager to develop the leadership and motivate them in
proper manner. They provide opportunities to lead people by giving proper education to them in
order to gain potential outcomes (Froger and et.al ., 2019.). To motivate operation manager the
Savoy hotel provides the career growth opportunities, bonus and incentives in order to achieve
potential results.
Skills and Knowledge for a operation manager in hospitality industry:
In hospitality industry operational manager plays very crucial role by putting one of their
best skills and knowledge the are potential for gaining competitive advantage. In context of
Savoy Hotel they examine the key skills and capabilities of an individual by accessing their
respective skills and capabilities that are as follows:
Leadership:
Leadership skill is one of the most important skill and capability that required potentially
in an individual in order to gain potential outcomes. In context of Savoy Hotel that are one of
most leading organisation in sector of hospitality industry to instruct others in order to gain
potential outcomes from them. So it can be said that leadership skill plays one of most crucial
role in the life of an individual in order to lead and motivate others in positive manner.
Ability to oversee budgeting, reporting, planning and auditing:
respective skills plays very much crucial role in order to evaluate or examine each and
every factor in proper manner (Galanis, 2019.). In context of Savoy hotel they forecast and then
prepare budgets, reporting to the higher authority and conduct audit for respective activities
manager required the financial knowledge and understanding so that they can forecast and give
proper insights to gain potential outcomes in proper manner. In context of Savoy hotel they

examine respective skills at the time of selection of an candidate in order to gain potential
outcomes from them.
So it can be said that to carry out role of operation manager respective skills and capabilities are
very much potential in order to reap important outcomes from them. If any kind of gap found in
their skills and capabilities then it is very much important to provide crucial kind of training to
them in order to gain potential outcomes from them.
Theories and practices:
For an organisation it is very much crucial to analyse the different theories and practices
in order to gain potential outcomes in positive manner. To improve the leadership performance
needed to evaluate the various theories and practices in context of leadership that are as follows:
In context of Savoy Hotel they by use democratic leadership style which also known as
participative leadership in which members of the group take more participative role in order to
gain potential decisions. Respective kind of leadership style proved beneficial from the private
businesses to the school to government. In context of Savoy hotel they can use the situational
leadership style in which an leader can change their style of leading to the others as per the
situation or circumstances so that they can gain desirable outcomes in positive manner. So
respective style of leadership proved beneficial for organisation in order to mould oneself as per
the situation for gaining competitive edge and improve leadership performance in positive way.
The another major kind of theory of motivation that is Maslow's theory of hierarchy in
which organisation find out the Physiological needs, safety, love and belongingness, esteem and
self actualization needs in order to provide satisfaction to employees after their accessing needs
at every stage of life for gaining potential outcomes. In respective organisation to motivate
workforce it is very essential to access their needs in proper manner.
SWOT and PEST analysis:
Respective kind of tools proved beneficial for an organisation to evaluate the internal and
external strength and weaknesses of an organisation so that proper strategies and tactics should
be formulated accordingly in an organisation (Hassanien and Dale, 2019.). In context of Savoy
hotel they examine various factors before framing strategies and tactics to gain potential
outcomes that are as follows:
Strength:
Savoy Hotel one of most well known brand in
Opportunities
The major opportunity in front of Hospitality

the market that provides one of the most safe
accommodation for people away from the
home and they provide luxurious rooms to
their consumers and variety of services around
the globe by offering every thing to a place to
kick back and relax away from all kinds of
hustle an bustle of every day work. They one
of best service provided and contribute one of
great proportion in economy (Hiekkataipale
and Lämsä, 2019.).
industry is to that they can enlarge business
opportunities by adding new services in their
portfolio as it directly contributes in their year
round influx of customers contributed towards
modern structure. In context of Savoy Hotels
they on specified time period bring new
attribute and kinds of attributes to attract large
no. of consumer base.
Weaknesses
The major areas of weakness that they operate
in various nations simultaneously that affect on
their business as hotel industry subjected to the
unfair tax structure that takes too much cost of
offering hospitality industry to whole new
high. Respective factors directly affects on
their level of profitability and sustainability in
marketplace.
Threats
The major threat in front of Savoy Hotels that
they face risk of consumer protection as
consumers in today's world are very much
conscious so it is the responsibility of hotel to
provide one of the best food services to them in
order to gain potential outcomes. If the
consumer sentiments harms that negatively
affects on organisational profitability.
PEST Analysis:
for an organisation to gain potential outcomes in regards of the external environment one
of most crucial tool is PEST analysis in context of Hospitality industry that are as follows:
Political factor:
the political factors which directly affects on
the economy of a particular nation, the main
goal of the hotel industry in which Savoy hotel
deals is to attract the international tourism by
offering the different properties as it is the
Economic factor:
In economic factors includes the taxation
changes, rate of inflation, economic growth
and interest rates, so for an organisation it is
very crucial to acknowledge the economic
changes that impact on the behaviour of

backbone of government enables to gain
competitive advantages (Marin, Rousova and
Verdier, 2019). In context of Savoy hotel they
deals in various nations, government charges
large amount of taxes to operate various
activities.
organisation. In context of Savoy Hotel they
deals in various nations that affect on their
level of profitability in negative way. With
commencement of inflation in economy
directly affects on their profitability.
Technological factor
In today's competitive world there are large no.
of competitors existed in the marketplace that
by using various kinds of advance tools and
techniques enhance the life of an individual. So
to remain enough competitive, Savoy hotel
have to use tools and techniques that are
advanced in nature in order to gain potential
outcomes.
Social factor
Change in taste and preferences of consumers
that directly affects on their business and
related activities. In that regards Savoy hotels
have to bring innovations and new products
into market in specified time period to gain
potential outcomes (Murithi, Vershinina and
Rodgers, 2019.).
so from the above discussion it has been summarised that there are various factors or attributes
that directly affect on their business to eradicate or eliminate the negative effects organisation
have to build potential kinds of strategies and tactics in order to gain potential outcomes.
CONCLUSION
from the above report it has been concluded that for an organisation consumers are the
one of most important assets so it is very essential to access the needs and wants of them in
proper manner. To accomplish organisational goals and objectives employees put one of their
best efforts by using some kind of specific skills and capabilities. In hospitality industry services
plays very crucial role so providing one of best services to consumers foremost objective of
organisation by providing training and development to the employees so that they can contribute
one of their best efforts positively. To build one of best strategies organisation primarily have to
gather crucial knowledge and information in order go gain potential outcomes from them. So it

has been recommended that organisation have to change their leadership style to improve their
leadership performance in positive manner.

REFERENCES
Books and journals:
Ashok, M.L., 2019. A Conceptual Study on an Analysis of Green Initiative in Accounting and
Reporting of Business and Financial Information. SSRG International Journal of
Economics Management Studies (SSRG-IJEMS)-Volume, 6.
Batty, R.J. and Gee, S., 2019. Fast food, fizz, and funding: Balancing the scales of regional sport
organisation sponsorship. Sport Management Review. 22(1). pp.167-179.
Baumgartner, M.A. and Mangematin, V., 2019. Strategy renewal: breaking the mould with new
business models. Journal of Business Strategy. 40(2). pp.22-31.
Beckford, J., 2019. The Intelligent Organisation: Realising the value of information. Routledge.
Dwyer, J. and Hopwood, N., 2019. The business communication handbook. Cengage AU.
Froger and et.al ., 2019. A non-linear business process management maturity framework to
apprehend future challenges. International Journal of Information Management. 49.
pp.290-300.
Galanis, M., 2019. Growth and the lost legitimacy of business organisation: time to abandon
corporate law reform. Journal of Corporate Law Studies, pp.1-35.
Hassanien, A. and Dale, C., 2019. Hospitality business development. Routledge.
Hiekkataipale, M.M. and Lämsä, A.M., 2019. (A) moral Agents in Organisations? The
Significance of Ethical Organisation Culture for Middle Managers’ Exercise of Moral
Agency in Ethical Problems. Journal of Business Ethics. 155(1). pp.147-161.
Marin, D., Rousova, L. and Verdier, T., 2019. Do Multinationals Transplant their Business
Model?.
Murithi, W., Vershinina, N. and Rodgers, P., 2019. Where less is more: institutional voids and
business families in Sub-Saharan Africa. International Journal of Entrepreneurial
Behavior & Research.
Pedler, M. and Hsu, S.W., 2019. Regenerating the learning organisation: towards an alternative
paradigm. The Learning Organization. 26(1). pp.97-112.
Van Diermen, P., 2019. Small business in Indonesia. Routledge.
Ward, J. and Shortt, H., 2019. Using Arts-based Research Methods: Creative Approaches for
Researching Business, Organisation and Humanities.
Online:
Savoy, 2019. [Online]. Available through. <https://www.thesavoylondon.com/>.

1