Report on Workplace Culture and Efficiency in Scoops Gelato

This report explores the impact of workplace culture on organisational efficiency, using Scoops Gelato as a case study. It aims to analyse how external environmental factors, particularly the COVID-19 pandemic, affect the work culture and performance of the dessert parlour. The report justifies the selection of Scoops Gelato due to the hospitality sector's significant impact during the pandemic, leading to reduced employee morale. Analytical tools, including the threat of new entrants, substitute products, bargaining power of buyers and suppliers, and competitor advantage, are used to assess the situation. The conclusion highlights the substantial impact of the pandemic on the dessert industry, leading to various consequences and changes in the work culture.

Workplace culture and
its impact on
organisational
efficiency

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Aim of the report.........................................................................................................................1
Introduction and justification......................................................................................................1
Analytical tools...........................................................................................................................1
CONCLUSION ...............................................................................................................................2
REFERENCES................................................................................................................................3

INTRODUCTION
Workplace culture is defined as shared beliefs and values that all the people in the
workplace share. In terms of the organisational efficiency it refers to the capability of company
to initiate different plans with the help of certain resources. The below report is based on Scoops
Gelato (Hung, 2021). It is a dessert parlour that provides Italian Gelato and sorbets with respect
to diverse flavours. The report includes aim, justification and analytical tools.
MAIN BODY
Aim of the report
The main reason behind writing this report was to analyse that how external
environmental factors actually create an impact on the whole work culture and their
performance. Due to current pandemic situation many changes has got happen and whole world
has got transformed.
Introduction and justification
In relation with Scoops Gelato, it is a famous dessert parlour that offers innovative type
of delights and has made local area in a complete unique way. The main reason behind choosing
this type of organisation the workplace which has got affected in a major way is the hospitality
sector only. Due to COVID-19 morale of employees has got reduced so on the basis of this the
parlour has some ways through which they can build up the model.
Analytical tools
 Threat of new entrants: - In this case threat was very much high as due to the aspect of
globalization it has become very much easy for other companies to come up in the
market.
 Threat of substitute products: - In the dessert industry threat of substitutes is high because
there are many competitors who are dealing in the same industry (Yurdakul and Öneren,
2021).
 Bargaining power of buyers: - The power is little bit high because there is availability of
existing products also.
 Bargaining power of suppliers: - It is low because the manufacturer can easily change
their supplier and at low cost.
1

 Competitor advantage: - There is high level of advantage in all the forms (Pereira and
et.al, 2021).
CONCLUSION
From the above report it has been concluded that as per the dessert industry the pandemic
has created a large level impact due to which many consequences got arise so on the basis of this
different changes took place in whole work culture.
2

REFERENCES
Books and Journals
Hung, M.J., 2021. What Influences Bureaucrats’ Support for Red Tape Reduction Reform in
Taipei City Government?. International Journal of Public Administration, pp.1-12.
Pereira, V., and et.al, 2021. Investigating Investments in agility strategies in overcoming the
global financial crisis-The case of Indian IT/BPO offshoring firms. Journal of
International Management, 27(1), p.100738.
Yurdakul, G. and Öneren, M., 2021. The Relationship Between Social Loafing and Work
Alienation: A Case Study. Yönetim Bilimleri Dergisi, 19(39), pp.179-202.
3