This report examines the implementation of a Customer Relationship Management (CRM) database project for Seabrook Warehousing Ltd. It begins with an introduction to project management principles, emphasizing planning and resource management. The report provides an overview of Seabrook Warehousing, highlighting its services in warehousing and logistics, and then defines the CRM database project, its characteristics, and the role of the project manager. It justifies the application of frameworks and methodologies, specifically Critical Chain Project Management (CCPM), and identifies factors critical to effective project management, such as workforce expertise and open communication. The report concludes by emphasizing the importance of these factors in ensuring the success of the CRM database project, supported by references to relevant literature.
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