Assessment 2: Knowledge Exchange Project - Selco Delivery Service

This project report focuses on improving the delivery service of Selco Builders Warehouse. It begins with an overview of the identified issue, the company's current delivery challenges, and the project's background and objectives. A thorough literature review explores the concept of delivery manag...Read More

Knowledge Exchange
Project (Assessment 2)

Table of Contents
INTRODUCTION ..........................................................................................................................3
Overview of identified issue...................................................................................................3
Project Background................................................................................................................3
Business case..........................................................................................................................4
Project cost benefit analysis...................................................................................................4
LITERATURE REVIEW................................................................................................................4
2.1 To understand the concept and importance of delivery management..............................4
2.2 To identify the delivery service used by Selco Builders Warehouse company...............6
2.3 To investigate different ways in which Selco Builders Warehouse can improve its delivery
service.....................................................................................................................................6
PROJECT OBJECTIVES................................................................................................................7
PROJECT METHODOLOGY.........................................................................................................8
Data requirement and collection.............................................................................................8
Qualitative and quantitative data............................................................................................9
Research Philosophy ...........................................................................................................10
Project Sample/Participants/Stakeholders............................................................................11
Project deliverables/timescales.............................................................................................11
Summary of risks/limitations...............................................................................................11
PROJECT PLANNING AND RESOURCING PHASE...............................................................11
Resource plan.......................................................................................................................11
PROJECT RESULTS & FINDINGS............................................................................................12
Evidence of activity..............................................................................................................12
Were the project objectives achieved?.................................................................................19
Impact on the business..........................................................................................................20
Sustainability Plan................................................................................................................20
REFLECTION ..............................................................................................................................22
CONCLUSION..............................................................................................................................23
REFERENCES..............................................................................................................................24

INTRODUCTION
Overview of identified issue
Project management is referred to as the application of the processes, skills, knowledge
and methods in order to achieve the specific objectives of the project in accordance with the
project acceptance criteria (Bahman, Greish and Taurin, 2019). Selco builders warehouse is a
company which was founded in 1985 which provides the building trade with the materials. The
organisation have currently 66 branches and is headquartered in Birmingham, United Kingdom.
The company is currently facing problems in their delivery service which is delaying their work.
The company uses variety of delivery services in order enhance their customer experience which
includes next day free delivery, click and deliver and many other. The company is planning to
improve its delivery service and make it more efficient and fast so that the customers can get
attracted towards the company and have wide experience in dealing with it. The company takes
order from both online and offline medium so it is important to screen both methods so that
loopholes in delivery service can be identified and their solutions can be brought in order to
enhance customer experience (Hasegawa, 2018).
Project Background
The Selco builders Warehouse is a national company which deals in building materials.
It is important for the company to utilise its resources in an effective manner so that they can
satisfy the needs of the customers in an efficient manner. This project is carried out with the aim
to identify different ways in which the delivery service of Selco Builders Warehouse can be
improved. Improvement in delivery service will not benefit the organisation with the enhanced
customer experience but will also help it to gain the customer loyalty and retention for longer
time period.
Project Aim
To study different ways of improving the delivery service in Selco Builders Warehouse.
Project Objectives
 To understand the concept and importance of delivery management.
 To identify the delivery service used by Selco Builders Warehouse company.
 To investigate different ways in which Selco Builders Warehouse can improve its
delivery service.

Business case
This project is undertaken for improving the delivery service of the Selco Builders
Warehouse so that customer experience can be enhanced. Making improvements in delivery
service will help the company to satisfy the needs of the customers so that business can grow and
succeed in the market. This project will help the organisation to maintain its stability in the high
competitive market so that objectives of the company can be met on time.
Project cost benefit analysis
This project have many benefits for the company which are illustrated below-
 It will help in enhancing the customer experience.
 It will help to satisfy the needs of the customers.
 This project will help the company to improve its services which will ultimately result in
business growth and success.
In order to undertake the project successfully, following cost shall be incurred which will
help in meeting the project objectives and aims. Cost benefit analysis is referred to as the process
through which the company can analyse its decision, project or system. For undertaking this
project, £20000 cost shall be incurred which is equivalent to the benefits which is attached with
this project.
LITERATURE REVIEW
2.1 To understand the concept and importance of delivery management.
According to Staff Writer (2020), delivery management can be defined as the function
which involves applying the processes in order to ensure that the goods are efficiently and
effectively transferred from one place to another. Due to increase in the customer expectations,
this function have taken the rise and is demanded. A service delivery is a kind of special process
which describes the complete and integrated approach in order to perform the specific kind of
project. There are four elements to the successful service delivery system which includes the
following- Service culture- It is built on the elements of the leadership norms, principles, vision,
work habits and values. It is important to have the superior service delievry system and
once it is established, there is no component like culture which can contribute to long
term success of the organisation.

 Employee engagement- It includes the attitude of employees, HR processes and purpose
driven leadership. A good service delivery system can be implemented if it has high
skilled employees who have higher engagement in the organisation because it is a
moderator between design and execution of service model. Service quality- It includes the processes, strategies and the system of performance
management. Its design is fundamental to design of overall service management.
 Customer experience- It includes the elements the customer intelligence, continuous
improvement and account management. The successful service delivery only works on
the basis that customer is the part of creation and the delivery of service.
The importance of the delivery management for Selco Builders Warehouse is discussed below-
 A good delivery management will ensure that the customer loyalty is gained as timely
delivery attracts the customers which in turn increases the goodwill of the company.
 A excellent delivery management ensures that the customers get the goods or service on
time which will help in saving the efforts and time of the team so that they can work on
other things also.
 Having an efficient delivery management will help the company to register its customer's
order and assign the driver to each order automatically which will result in automatic
analytics and report generation which will help in monitoring the performance.
 The good delivery management will help the company to keep up with the customers
constantly through the loop of notification in the whole process of delivery. Having live
track of the location will help in enhanced customer experience and will reflect the good
delivery system (Habault, Taniguchi and Yamanaka, 2018).
So Selco Builders Warehouse will get benefit of the above mentioned importance of
delivery system if it works to build the good delivery management by the contribution of whole
team and employees.
2.2 To identify the delivery service used by Selco Builders Warehouse company.
According to Aline Karak and Khaled Abdelghany (2020), delivery service is defined as
the use of transport for delivering the goods, service and people. The company Selco Builders
warehouse uses many delivery service options which helps it to grow and enhance its business in
the competitive world. The following are the methods of delivery service which is used by the
company which are discussed below-

 Click and collect- This methods involves placing the order and collecting from the
company warehouse. The organisation itself does not deliver the goods rather the
customers reach the warehouse directly and collect their order. This gives the right to the
customers to check the items at the warehouse itself. This option is favourable for the
clients who have time pressure for completing the project so they directly visits the
warehouse, place order and collect their order themselves. Click and deliver- Selco Builders Warehouse uses click and deliver option for delivering
the goods to the customers which enables the company to deliver large items to the site
directly. Items such as cement, sand, sheer material and timber are delivered directly to
the site through this delivery service method. This method is used when the customer
orders large bulky items online and makes payment online. Courier delivery service- This method involves delivery of goods through the courier
service where the items are ordered either offline or online and the company delivers the
goods through courier facility. The price for the courier varies from working days and the
time.
 One vehicle delivery service- This method of delivery service includes the vehicle like
trucks which delivers the goods to the site directly. This takes time for delivering the
goods but is favourable for the short distances (Rajeshwari and et. al., 2019).
2.3 To investigate different ways in which Selco Builders Warehouse can improve its delivery
service.
According to Muhammad Kashif javed (2020), Customers are the one who keep the
business going, so it is very important to keep the customers satisfied so that they get better
customer service and this service is directly linked to the goodwill of the business. The whole
procedure of the customer experience begins with the moment when they place the order until
the delivery of the goods. The process of delivery is last point of the contact between the
business and customer. There are many ways in which Selco Builders Warehouse can improve
its delivery service which will help t to improve the business. Some of them are illustrated
below- Variety of delivery options- The business must make sure that it has different delivery
option which may be suited by the customers. The different options will attract5

customers as they can get product according to their flexibility and choice which will
ultimately enhance the customer experience and service. Delivery time- The business must give their customers the estimated time within which
the product must be delivered to them so that they do not compromise on their daily
routines and they also do not face any inconvenience in regard to waiting for the product.
This will help in ensuring that the customers are happy with the service of the company
and will result in customer retention. Technology- Using the computerised system of delivery is more beneficial for the
company as compared to manual system as the later involves delayed delivery due to
noting it down on paper may result in error. In order to prevent such delays, the company
must use technology to record the delivery address which will help in timely delivery and
also help in building the database which will help in contacting the existing customers in
future.
 Communication- It is the key to the successful sale. Using different mediums to
communicate like email, SMS or telephones to communicate with consumers about
delivery. Regular communication results in customer satisfaction which is a badge which
every business needs to wear. If the customers get better service, it results in customer
loyalty and gets engage in mouth publicity (Park, Hwang and Yoon, 2017).
PROJECT OBJECTIVES
Research hypothesis
It is a clear, specific and the testable proposition regarding the possible outcome of
research study which is based on particular topic. It is a predictable statement regarding the
outcome of the research (van Blerk, Shand and Hunter, 2020). While undertaking this research,
the hypothesis for this project is mentioned below-
This study is designed to access the hypothesis that the company Selco Builders
Warehouse can improve its delivery service by building continuous communication channel
between the customers and business and also by using the technology efficiently can enhance the
customer experience and satisfaction.
Project rationale
It is the reason for conducting the research study. The rationale of the research must
answer the need for conducting the research. It is an important element of the research as it

justifies the novelty and significance of study. It is also called the justification of research study
(Walton, 2020). In context to this research project, the project rationale is that it is undertaken to
identify the ways with the help of which the customer experience can be improved and the needs
of the customers can be satisfied by making improvements in the delivery service.
PROJECT METHODOLOGY
Data requirement and collection
Research methodology is referred to as the procedure or the techniques which is used to
identify, process, select and then analyse the information regarding the specific topic.
Data collection is a process which involves gathering and then measuring the information
in a systematic manner which enables the one to answer the research question and then evaluate
its outcome. For collecting the information in relation to this project which is undertaken by
Selco Builders Warehouse, primary and secondary research will be done so the valid data can be
drawn for efficient outcome.
Primary data collection involves collecting and gathering the first hand information from
the main source directly by way of questionnaire, interview, survey and many other forms. These
are generally originated from the original source and is regarded as the method for collecting
data (Fraser, 2018). For undertaking this project, questionnaire shall be used by the project
manager to achieve the aims and objectives of the project.
Secondary data collection is referred to as that data which is already been collected by
the third person and is available for the researcher for its own research. It is that data which is
already gathered in the past (McCartney and et. al., 2017). For undertaking this project, books
and journals is being used by project manager.
The data is being collected through primary and secondary data so that the project
manager can come up with such ways which can improve the delivery servi8ce of the company.
Secondary research will help in identifying the strategies which is fruitful for the company in
satisfying the needs of the customers and primary data will help in collecting the opinion and
views of the employees as to how delivery service can be improved as they are the one who will
implement the strategies for achieving the objectives of the project.

Qualitative and quantitative data
These are the type of data which is being collected by the project manager through
primary and secondary research. The qualitative data is the information which is gathered in
non numerical form which allows to explore the experience and ideas in depth. On other hand,
the quantitative data involves collecting the information which is in numerical form. It allows
the researcher to test the hypothesis by gathering and analysing the data in a systematic manner
(Hess, Colson and Hindmarch, 2018.).
Questionnaire
Name:
Age:
Gender:
Q1. Do you understand the concept of delivery management ?
a) Yes
b) No
Q2. According to you, what are the advantages of delivery management ?
a) Saves time and effort of team.
b) Helps in gaining customer loyalty.
c) Better customer experience
d) Helps in customer satisfaction
Q3. Do you know the concept of Delivery service ?
a) Yes
b) No
Q4. What are the issues the company Selco Builders Warehouse is facing in respect of
Delivery service ?
a) Time constraints
b) Vehicle Constraints
c) Poor customer service
Q5. In your perspective, how company can solve the issue of efficient delivery service ?
a) Fasten delivery service
b) Build communication with customers
c) Track employee availability

Q6. After improved delivery service, what benefits can company Selco Builders
Warehouse get from it ?
a) Increased customer satisfaction
b) Enhanced customer experience
c) Increased sales
Q7. What are the role of employees in improving the delievry service of the company
Selco Builders Warehouse ?
a) To understand needs of the customers
b) To make strategies which can lead to customer oriented service
c) Work to fill the gap of service performance
Q8. How Delivery service can be improved in company Selco Builders Warehouse ?
a) Update delivery software
b) Automatic order and dispatch facility
Research Philosophy
It is a kind of belief regarding the way in which the data is gathered, used and analysed. It
is of two types which are discussed below- Interpretivism- It is based on a principle that the researcher performs the specific role
while observing the world. It is based on the interest of the researcher. This approach is
used in qualitative research as it is linked to the subjective nature of the social reality.
 Positivism- It is adhered to the view that the factual knowledge is gained with the
observation which includes measurements that are trustworthy. In this approach, the role
of researcher is limited to the data collection and the interpretation which is objective in
nature. This approach is linked with the quantitative research (Liu and et. al., 2019).
While undergoing this project for Selco Builders warehouse, both positivism and
interpretivism philosophy is being used for successfully achieving the aims and objectives of the
research.
Project Sample/Participants/Stakeholders
Sampling is selecting the group of people from the large population out of which the data
shall be collected (Cavka, Staub-French and Poirier, 2017). For successfully undertaking this

project, the manager shall take 20 employees of the company so that it can collect the data to
achieve objectives of the company efficiently.
Project deliverables/timescales

Summary of risks/limitations
While undergoing this project, there are many limitations and risk which shall be faced
by the project manager which involves the
 Barrier to complete the project within the time frame.
 The cost within which the project is to be completed and the budget allotted must not
exceed.
 The availability and utilisation of the resources in an effective manner.
PROJECT PLANNING AND RESOURCING PHASE
Resource plan
Staff
The RACI matrix is the most efficient means for documenting and defining the project
roles and responsibilities. It is the responsibility assignment which maps the task and key
decisions which are involved in completion of the project. The roles are assigned according to
RACI matrix which involves responsible, accountable, consulted and informed (Alonge and
Melandri, 2019).
RACI Stakeholders who is responsible for the roles
Responsible The project manager who is appointed to undertake the project to
improve delivery service. It has its team who is working to solve the issue
of delivery service and figure out the ways in which the delivery service
of the company can be improved.
Accountable The owner of the company which is Grafton Group Plc accountable for
the completion of project who are responsible to make sure that the
project is completed on time with no barriers.

Consulted These involve the employees who must be consulted while conducting
this research as they have a major role in solving the issue of the
company. They have an important role to identify the needs of the
customers and are also entrusted with the role to implement the strategies
to improve the delivery service.
Informed These will include the customers who must be informed about the project
and its completion.
Equipment
These are the people or process who contribute in achieving the business objectives of the
company Selco Builders Warehouse. The organisation have many number of employees who
work day and night for the success of the company. The key personnel of the company include
the employees, project managers, executive and many other who have their roles and
responsibilities in the growth of the company. The key equipments of the company involves
vehicles, machinery for mixing and many other. The time required to attain the equipments vary
from supplier to supplier, on the basis of distance of suppliers.
Materials
Selco Builders Warehouse deals with many suppliers who supply them with requisite
products and raw materials. It has its recognised suppliers who supply them with requisite
products in order to meet the customer demands. The suppliers of the company includes vendors,
contractors and many other. The time required to take the materials vary and is based on the
distance of the supplier.
PROJECT RESULTS & FINDINGS
Evidence of activity
THEME 1: Concept of Delivery management.
Q1. Do you understand the concept of delivery management ? FREQUENCY
a) Yes 15
b) No 5

Interpretation: It is analysed from the above data that there are 15 employees out of 20 who
knows the concept of delivery management while there are 5 employees who do not understand
the concept of delivery management.
THEME 2: Advantages of delivery management
Q2. According to you, what are the advantages of delivery
management ?
FREQUENCY
a) Saves time and effort of team. 5
b) Helps in gaining customer loyalty. 8
c) Better customer experience 2
d) Helps in customer satisfaction 5
15
5
a) Yes
b) No

Interpretation: It is interpreted from the above questionnaire that out of 20 employees, 5-5
respondents believe that delivery management helps in saving time and effort of the team and
also helps in customer satisfaction. On other side, 8 respondents believe that delivery
management helps in getting the customer loyalty and only 2 respondents are in favour that it
brings customer satisfaction.
THEME 3: Concept of Delivery service
Q3. Do you know the concept of Delivery service ? FREQUENCY
a) Yes 17
b) No 3
5
8
2
5
a) Saves time and effort of
team.
b) Helps in gaining customer
loyalty.
c) Better customer experience
d) Helps in customer
satisfaction

Interpretation: It is evaluated from the above data that out of 20 employees, 17 employees
understand the concept of effective delivery service while only 3 employees do not know the
concept of delivery service.
THEME 4: Issues faced by Selco Builders Warehouse in respect of Delivery service
Q4. What are the issues the company Selco Builders Warehouse is facing
in respect of Delivery service ?
FREQUENCY
a) Time constraints 5
b) Vehicle Constraints 4
c) Poor customer service 11
17
3
a) Yes
b) No

Interpretation: It is interpreted from the above questionnaire that 5 out of 20 respondents believe
that Selco Builders Warehouse are facing issue relating to time constraint in delivery service
while 4 believe that there is vehicle constraint is major issue in effective delivery service. There
are 11 out of 20 respondents who believe that poor customer service is the major issue in
effective delivery service.
THEME 5: How company can solve the issue of efficient delivery service
Q5. In your perspective, how company can solve the issue of efficient
delivery service ?
FREQUENCY
a) Fasten delivery service 8
b) Build communication with customers 8
c) Track employee availability 4
5
4
11
a) Time constraints
b) Vehicle Constraints
c) Poor customer service

Interpretation: It is evaluated from the above data that out of 20 respondent, 8-8 each employees
are in favour that the delivery service can be improved by fastening it and by building the
communication channel with the customers and only 4 respondents are in favour that tracking the
employee availability can improve the delivery service in Selco Builders Warehouse.
THEME 6: Benefits of improved deliveryservice
Q6. After improved delivery service, what benefits can company Selco
Builders Warehouse get from it ?
FREQUENCY
a) Increased customer satisfaction 9
b) Enhanced customer experience 6
c) Increased sales 5
8
8
4
a) Fasten delivery service
b) Build communication with
customers
c) Track employee availability
9
6
5
a) Increased customer
satisfaction
b) Enhanced customer
experience
c) Increased sales

Interpretation: It is analysed from the above questionnaire that 9 out of 20 respondents believe
that efficient delivery service have advantage of increased customer satisfaction while on other
hand, 6 respondents believe that it enhances customer experience and5 respondents are in favour
that that efficient and improved delivery service will result in increased sales.
THEME 7: The role of employees in improving the delivery service
Q7. What are the role of employees in improving the delivery service of
the company Selco Builders Warehouse ?
FREQUENCY
a) To understand needs of the customers 8
b) To make strategies which can lead to customer oriented service 8
c) Work to fill the gap of service performance 4
Interpretation: It is interpreted from the above data that 8 out of 20 respondents are in favour
that the role of employees is to understand the needs of the customers and other 8 believe that
their role is to make such strategies which lead to customer oriented service and on other hand
8
8
4
a) To understand needs of the
customers
b) To make strategies which
can lead to customer oriented
service
c) Work to fill the gap of
service performance

only 4 employees are in favour that their role in improving the delivery service is to fill the gap
of service performance.
THEME 8: How Delivery service can be improved in company
Q8. How Delivery service can be improved in company Selco Builders
Warehouse ?
FREQUENCY
a) Update delivery software 10
b) Automatic order and dispatch facility 10
Interpretation: It is evaluated from the above information that 10 respondents are in favour that
Selco builders can improve their delivery service by updating the delivery software and 10
respondents are in favour that by building the automatic order and dispatch facility can improve
delivery service.
Were the project objectives achieved?
After detailed analysis of the findings from the primary and secondary research, it can be
said that the project manager have systematically researched on the issue of the company Selco
Builders Warehouse. After analysing, it can be said that the aims and objectives of the project
have been achieved efficiently and effectively. The main issue of the company is to make
improvements in its delivery system which can satisfy the needs and wants of the customer. So
the outcome of the project is that the company can make its delivery faster and can deliver the
10 10
a) Update delivery software
b) Automatic order and
dispatch facility

product before time to the customer. It can also be said that the through the analysis of the
questionnaire where the respondent were employees are also of the opinion that the delivery
service can be improved by coming up with such software which can track the location of the
consignment and have automatic order placing and dispatching. So the project objectives are
achieved effectively and efficiently.
Impact on the business
This project have the major impact on the business. The aim of the project is to improve
the delivery service of the Selco Builders Warehouse which is successfully achieved by the
project manager. This will placed the major impact on the business as it will help the company in
improving the customer experience and also will help them to satisfy the needs of the customers.
By solving the problem of delivery service, customer satisfaction will be gained which will result
in customer loyalty and ultimately the sales of the company will also be increased. Moreover, the
improved delivery service will also ensure that customers are attracted towards the company.
Also the loyal customers will conduct the mouth publicity of the company which will help in
attracting the potential customers. Another impact shall be on the management of inventory.
Delivery system plays an important role in managing the inventory as the fast and timely
delivery will involve more ordered which will affect the inventory of the company.
Sustainability Plan
It is a roadmap which document the strategies in order to continue the activity, program
and the partnerships so that long term goals and objectives can be achieved (Sawant and Khan,
2017). In relation to Selco Builders Warehouse, the project is undertaken to identify the ways in
which delivery service can be improved of the company. The sustainability plan for Selco
Builders Warehouse is illustrated below-
Steps of sustainability plan
Learn about
sustainability
This step involves learning about what is sustainability. In context to Selco
Builders warehouse, the sustainability shall be about forgetting the outdated
and take a perspective shift. The company have undergone the project to
improve the delivery service which will help it to manage the customer
needs in order to give more customer satisfaction and enhanced experience.
Assess area of This step involves identifying the areas of improvement in the existing

improvement system. The company Selco Builders warehouse must move on to develop
such software or improve its existing one for its delivery service which can
make its work easy with less time, cost and effort. It must bring automatic
order and dispatch control where the orders are placed and dispatched
before time and customer can get it before estimated time.
Find opportunities This stage includes embracing the spirit of innovation and identifying the
opportunities which can help in bringing sustainability. Under this step, the
organisation Selco Builders warehouse can take employees input or
innovate in the existing system so that sustainability can be ensured.
Create the vision This step involves creating the vision of the company which can be done by
figuring out the passion of the company. The vision of Selco Builders
Warehouse is to undertake the customer satisfaction through artificial
intelligence and improved services.
Implement change This involves implementing the change where the manager have to
communicate to the employees the new sustainability plan and ensure that
it is successfully implemented. Moreover the manager shall make such
policies which get align with the goals of the company and get regular
feedback from the workforce as to what difficulties they are facing while
implementing the policies.

REFLECTION
By undertaking this project, I feel happy and glad that I got this opportunity to complete
this project on such a trending topic. The aims and objectives of the project were successfully
achieved by me. When the research was going on, I got to know the importance of the delivery
management and how it contributes in growth of the business. This project have given me the
confidence to undertake many more projects in future as I have learned the techniques of
conducting the research projects in an effective manner. For this project, I have taken help of
both primary and secondary research where a questionnaire is used to complete the primary
research which helps in knowing the practical opinion and experience of the employees and
books and journals are used in secondary research so that theoretical aspect of the topic can be
known to me. Through questionnaire I have collected quantified data which helped in analysing
the data in numerical form so that valid and relevant conclusions can be drawn. This method
helped me I gathering the information from large audience in a shorter time as I have mailed the
questionnaire to employees which is a quick and easy way to gather data. On other hand, with
the help of books and journals, I have gathered quality information in order to clear my concepts
and understanding of the topic. As the organisation Selco Builders Warehouse is facing issues
relating to delivery service, it is evaluated from detailed study that delivery service can be
improved by the company by improving their delivery software so that they can get automated
functions in it in order to make the work easy. There were many risk and hurdles while
completing this research which included time barrier to complete the project on time but I broke
my activities into parts which helped me in completing the project on time. Another risk was the
cost which was also overcome by me as I have utilised my funds at right place which helped me
completing the project within allocated budget. I also learned to utilise my communication skills
and developed problem solving skills while undergoing this project as this project gave me the
opportunity to improve my skills and knowledge. Another problem which I faced during this
project was to protect the privacy of the employees who have shred their opinions and
contributed in the project completion. This was overcome by me by using the confidential policy
where I made it clear to the employers that I will not share any information with the
management.

CONCLUSION
It is concluded from the above report that Selco Builders Warehouse is facing the
problem in delivery service so a project has been initiated by the company to improve the
delivery service. For this purpose, a project manager was hired which undertook the research.
Primary and secondary both research is undertaken to gather quantitative and qualitative data so
that the objectives of the project can be achieved successfully. Moreover, a resource plan is made
using the RACI matrix and a sustainability plan is made for for place long impact on business
post the project.

REFERENCES
Books and Journals
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management of diabetes. Pharmaceutical nanotechnology, 7(2), pp.113-128.
Cavka, H.B., Staub-French, S. and Poirier, E.A., 2017. Developing owner information
requirements for BIM-enabled project delivery and asset management. Automation in
construction, 83, pp.169-183.
Fraser, S.L., 2018. What stories to tell? A trilogy of methods used for knowledge exchange in a
community-based participatory research project. Action Research, 16(2), pp.207-222.
Gonzalez-Compean, J.L., and et. al., 2018. FedIDS: a federated cloud storage architecture and
satellite image delivery service for building dependable geospatial
platforms. International Journal of Digital Earth, 11(7), pp.730-751.
Habault, G., Taniguchi, Y. and Yamanaka, N., 2018, August. Delivery management system
based on vehicles monitoring and a machine-learning mechanism. In 2018 IEEE 88th
Vehicular Technology Conference (VTC-Fall) (pp. 1-5). IEEE.
Hasegawa, J., 2018. Ultrasound screening of umbilical cord abnormalities and delivery
management. Placenta, 62, pp.66-78.
Hess, M., Colson, A. and Hindmarch, J., 2018. Capacity Building and Knowledge Exchange of
Digital Technologies in Cultural Heritage Institutions. Museum International, 70(1-2),
pp.48-61.
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