This report details a knowledge exchange project focused on improving the delivery service at Selco Builders Warehouse. It begins with an overview of the company, its services, and the importance of delivery management in enhancing customer experience and satisfaction. The project aims to study various methods for improving Selco's delivery service, including analyzing current options like click and deliver and exploring strategies such as investing in local warehouses and managing stock effectively. The report outlines the project's objectives, scope, cost, and timeline, providing a project execution plan that includes resource allocation, communication strategies, and quality control measures. The project is scheduled for three months, with a budget of £20,000, and emphasizes the importance of data collection and analysis to achieve the project's objectives.
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