Demonstrating Leadership Skills: Selection Criteria Response

This document presents a student's detailed response to selection criteria, demonstrating key leadership skills, customer service experience, and organizational abilities. The response highlights collaborative teamwork in diverse environments, emphasizing the ability to achieve desired outcomes. It showcases a commitment to exceptional customer service, including handling challenges with patience and understanding. The student also emphasizes strong organizational skills, including the ability to work under pressure, prioritize workloads, and manage time effectively. Excellent verbal and written communication skills are also demonstrated, with examples of effective communication in sales and customer service roles. The document includes references to support the claims made by the student.

Selection Criteria
1. Demonstrated experience in working collaboratively in a diverse team environment to achieve
desired outcomes.
Almost all of the teams that I functioned in are very diverse in nature; I have been a part of diverse
teams in my professional, sports and academic environments with people of different sex, ages,
nationalities and religions. I played roles of team leader and a member, and also learned the importance
of great teamwork in efficiently achieving common goals and targets. Irrespective of the diversity of
teams I have always been part of successful “united” teams through out my career. I am believer that
diversity of team leads to more brainstorming; add different perspectives that help team functioning.
My current team at 7 Eleven Guildford West consists of people coming from five different countries and
we are awarded the Good Call Good Value Award for the third time in the past 18 months making us the
best team of 7 Eleven in New South Wales. I During 2016 I was part of a sales team, which achieved a
sale of more than 10 Million INR in a month and functional diversity played in favor of this achievement
(Knight, 2016). Working across diverse teams ranging from short spanned group assessments at
university to a professional team member of work - currently spanning over 20 months made me
understand the dynamics of a different teams. I have always been mindful of my role and expectations
in every team, delivered what is needed (Shannahan et al., 2015). Working flexibly with changing
scenarios and cooperating with other was demanded in almost all of teams that I was a part of.
2. Demonstrated commitment to provide exceptional customer service and overcoming
challenges.
As I have an experience in customer service, I feel that this is the right place where I am because from
the very starting I like to interact with people and make them happy. I apply my personal life
experiences in my professional life and treat customer like the way I like to be treated when I will be a
customer (Sommers, 2008). I have handled a large store in Hyderabad and made so many customers
satisfy with the services. I understand that customers are the people like us only and it is our
responsibility to fulfill their needs and provide an exceptional experience (Noone and Hultberg, 2011).
According to me, customer is the main area on which we can work to make our organization successful.
I have handled customer service area in Hyderabad where my major key responsibility area was
resolving customer’s issues. I performed very well and awarded with many rewards. The review of
customers actually matters for me a lot and I can do very hard work to get the same. I agree there are
many challenges in providing an exceptional experience to the customers but sometimes customers are
very difficult to handle. I have faced such scenarios in past and I know that customers just need patience
of the sales person and want to make him understand about the issues or problem. I know that without
being aggressive, it is necessary to handle customers with calmness. Such challenges become so easy
when I try to understand the emotions of the customers.

3. Highly organized with an ability to work under pressure and prioritize workloads.
As it is mentioned in my resume that I have a long sales experience and I have managed big stores and
handled point of sale system, processing transactions, inventory management and management of cash.
In sales profile, there are so many tasks that I have handled at the same time on my own and always
meet my sales target (Roloff, 2015). I got many awards in managing a big team successfully. I know how
to prioritize workload because I have done the same and I know the way by which all the workload can
be handled in an effective manner and without any hassle. I did unachievable sales and it is one of the
best achievements of mine. I did this because I am a very organized person and I always do things in a
systematic way. There is a continuous pressure in sales job and I have handled it and leaned that
pressure can always be convert into opportunity and a person can get maximum out of it for the future
growth. Initially I did not know what to do in situations when there is a lot of pressure because I had a
huge team and it is really very difficult to manage the same but with the help of teamwork we did a
great job in each quarter and understood pressure handling. So, these are the reasons by which I can
assure you that I can manage pressure situations (Frazer and Oswald, 2009).
4. Excellent verbal and written communication skills.
I have strong communication and interpersonal skills. As I have mentioned that I have handled
a big team in my past organization and somewhere I was very successful in the same. I always
tried to work upon my communication skills- both verbal and written because in sales job,
good communication skills creates a very positive impact on customer’s mind. I have really
worked hard to improve my communication skills and now I can communicate with anyone
with full confidence (Singh, 2014). I have participated in many competitions like debate and
extempore to improve my communication skills. I got warded for my benevolent nature
because I use to communicate with people in a very polite way. Costumer handling needs a lot
of patience, politeness and calmness. I am a good negotiator too as I cracked so many deals at a
very good point of negotiation. I was in customer support service for a particular time and I
have learned to communicate in a well manner with the customers and I got very good reviews
and feedbacks from the customer. I have good written communication skills as well as I got
appreciation from my seniors on e- mail writing skills. According to me, my writing skills
shows my personality when I do not meet someone in person and communicate through E-
mail or chat (Burns, 2012).

References-
Burns, J. (2012). Leadership. New York, NY: Open Road Integrated Media.
Frazer, R. and Oswald, P. (2009). Teamwork!. New York: Simon Spotlight.
Knight, M. (2016). The Importance of Conversation. Business and Professional Communication Quarterly, 79(3),
pp.267-269.
Noone, B. and Hultberg, T. (2011). Profiting through Teamwork. Cornell Hospitality Quarterly, 52(4), pp.407-420.
Roloff, M. (2015). Theorizing Interpersonal Communication: Progress and Problematic Practices. Communication
Theory, 25(4), pp.420-425.
Shannahan, R., Bush, A., Shannahan, K. and Moncrief, W. (2015). How salesperson perceptions of customers' pro-
social behaviors help drive salesperson performance. Industrial Marketing Management.
Singh, S. (2014). Communication Management. Lanham: Anmol Publications PVT. LTD.
Sommers, M. (2008). Great interpersonal skills. New York: Rosen Pub.