Individual Self-Analysis Journal: Emotional Intelligence and Diversity

This Individual Self-Analysis Journal explores the student's emotional intelligence, cultural intelligence, and diversity awareness through self-assessment and feedback from peers. The student utilizes the Johari Window to compare their self-perceived emotional intelligence with the perceptions of others, analyzing the discrepancies and identifying strengths and weaknesses in areas such as self-awareness, self-management, and relationship management. The student reflects on these findings, discussing how they can improve their cross-cultural competency and leadership skills to function effectively in a global, diverse organization. Practical examples of cultural differences in the workplace are provided, demonstrating the need for adaptability and understanding. The student outlines a plan for future development, emphasizing the importance of cross-cultural training to enhance emotional intelligence and foster effective communication and collaboration in a global context. The analysis incorporates feedback from peers, the results of EI tests, and relevant theoretical concepts to provide a comprehensive self-assessment and guide for future development. The student highlights the importance of emotional intelligence and cultural competence for effective leadership in a global environment. The assignment highlights the importance of understanding cultural differences, managing emotions, and building relationships for success in a diverse workplace. This assignment includes self-analysis, comparison of results with others, and plans for future development to enhance the student's leadership skills and cultural competence in a global environment.

Running head: EMOTIONAL INTELLIGENCE
Emotional Intelligence, Cultural Intelligence and Diversity.
Name of the Student:
Name of the University:
Author’s Note:

2EMOTIONAL INTELLIGENCE
Johari window can be used to analyze and also compare the results available in the Emotional
Intelligence test (Berland 2017) This helps make all the individuals well aware of the strengths
and the weakness present.
Open Space: Known to you – Known to others
This window refers to these traits that are known to the individual and also to others (Osmanoğlu
2019). I have given myself in relationship management is the score given by such it is 8 and
Milan is 5. This shows that I am aware of this skill present within me but this is also known to all
my fellow family members. Relationship management refers to the trait that can be used to
encourage others and also be able to empower them through the feedbacks given. This is
important because I will have to act as a good leader shortly and also be able to follow a people-
oriented approach so that I can get the support of all my team members.
Blind Spot: Unknown to yourself – Known to others
I have got 55 in the emotional intelligence test and this is useful because I feel that I can work
with some of my colleagues. However, at the same time, I also feel that there are some
colleagues or family members with whom I do not share a good binding and therefore will not be
able to work well with them. This is also evident because Milan gave me 6 in self-management
and 7 in self-awareness respectively, whereas Suchit gave me 8 and 7 in self-management and
self-awareness respectively. On the other hand, as per my score, I have rated myself 9 in both of
these areas. This shows that I lack some understanding of these two traits as I have given myself

3EMOTIONAL INTELLIGENCE
higher marks There are some of the other traits or characteristics that are not known to me but
are known to others. I thought that I have a strong understanding of my own emotions but is not
so. Therefore I will have to take their opinion to understand how can I improve in myself
awareness and self-management aspects.
Hidden Area: Known to yourself – Unknown to others
Self-management is one such skill that is known to me but not to others. I gave myself 9 but the
scores given by the others is less that is Suchit gave me 8 and Milan gave me 7. This shows that
they are not yet aware of my competency in this field. I feel that I am adaptable and can also suit
myself and my working style with the different changes that are developing around me.
Unknown Area: Unknown to yourself – Unknown to others
This area consists of those qualities that will be coming up in the future as per the need for the
situation and the feedbacks that will be shared by my family members or peers.
As per my survey result, the total overall score is 55. This shows that I am an emotionally
intelligent person and can work in a good manner with the rest of the family members or
employees. However, I can adjust well with some people around me including my family
members but not with all. This shows that there is still a great scope of improvement within me
and I will be able to overcome the weaknesses in the future by following all the given steps.
strength Self-
management
which help me
to adjust with
I am good at
self-
management. I
can understand
A good
relationship
management
skill that helps
I am innovative
and have a
creative bend of
mind. This is

4EMOTIONAL INTELLIGENCE
any changing
situations and
also ensure that I
can overcome
obstacles
my own
emotions and
also keep proper
control over
them so that I
am not getting
carried away by
anything.
me to encourage
others and also
maintain a
regular feedback
and
communication
system so that I
can a transparent
and also proper
horizontal
communication
system
helpful as this
helps me to
deliver new
creative ideas
and also initiate
some of the
other kinds of
changes.
weakness I lose my calm at
times when I
have to work
with some
individuals.
I am not able to
cope up with
extremely
adverse
situations like
stress full
situations. I
often suffer from
panic.
I suffer from
anger issues. I
am self-
management as
per my score but
my family
members gave
me fewer scores
which mean that
I often become
impulsive and
Decision making
skill is lacking
within me.
However, I can
work well with
most of my
employees or my
family members.
At times, I am
unable to do so
because I cannot

5EMOTIONAL INTELLIGENCE
suffer from lack
of concentration
develop a good
bonding or
relationship with
all the people
around me at the
same time. I am
often very
selective and
expect people to
approach me for
advice.
In the future, I would like to develop the following competencies
Cross-cultural competency
As per my understanding, this is one of the most needed competencies that must be present
among all the individuals shortly. In the future, I will have to work with employees coming from
different locations all over the world. To get good business ideas, it is essential to get business
ideas from people who are coming from the different cultural or linguistic background (Lee and
Chelladurai 2018). As my emotional intelligence is 55 which shows that I will have to further
increase the skills of adaptability. In other words, I will always try to ensure that I gain a good
knowledge of the cultural differences among people and also embrace those differences. This

6EMOTIONAL INTELLIGENCE
will help me to develop a proper connection or a proper bonding with all the individuals and be
able to work in an organized manner.
For example, if I work in any organization in Australia, I might have to work with an employee
of Japan. If I am not having a cultural understanding or cultural intelligence then I would never
be able to form a proper bonding or understanding with them. I need to ensure that I am not
following the Australian business etiquette. I must not develop any physical closeness with these
employees because this will enrage them as employees in Japan usually do not like to engage in
any physical closeness (Sugimoto and Swain 2016). They maintain a safe distance from each
other and bow as a sign of respect. However Australian business etiquettes are different.
Hugging each other or patting on back is normal. I will keep in mind all these cultural
differences and try to accommodate employees coming from different social and cultural
backgrounds.
As my Emotional intelligence says that I have areas of improvement I will try to undertake some
cross-cultural sessions and make sure that I am becoming much more tolerant towards others. To
maintain a proper universal approach cross-cultural understanding is of utmost importance. For
example, Japanese culture is a hierarchical one and they depend on their superiors for all the
decisions. Unlike Australian individuals who are self-dependent and do not enjoy much
interference in their work. Therefore, I will always provide support and guidance to all the
employees who are from a different socio-economic background or have a different cultural
mindset. This will help me to focus better on my cultural competence and I will be able to
strengthen my awareness and self-management.

7EMOTIONAL INTELLIGENCE
References
Berland, A., 2017. Using the Johari Window to explore patient and provider
perspectives. International Journal of Health Governance.
Lee, Y.H. and Chelladurai, P., 2018. Emotional intelligence, emotional labor, coach burnout, job
satisfaction, and turnover intention in sport leadership. European Sport Management
Quarterly, 18(4), pp.393-412.
Osmanoğlu, D.E., 2019. Expansion of the Open Area (Johari Window) and Group Work
Directed to Enhancing the Level of Subjective Well-being. Journal of Education and Training
Studies, 7(5), pp.76-85.
Sugimoto, M. and Swain, D.L., 2016. Science and culture in traditional Japan. Tuttle
Publishing.

8EMOTIONAL INTELLIGENCE
Bibliography
Carson, K.D., Carson, P.P. and Birkenmeier, B.J., 2016. Measuring emotional intelligence:
Development and validation of an instrument. Journal of Behavioral and applied
Management, 2(1), p.810.
Mathews, J., 2016. Toward a conceptual model of global leadership. IUP Journal of
Organizational Behavior, 15(2), p.38.
Mendenhall, M.E., Osland, J., Bird, A., Oddou, G.R., Stevens, M.J., Maznevski, M. and Stahl,
G.K. eds., 2017. Global leadership: Research, practice, and development. Routledge.
Mendenhall, M.E., Weber, T.J., Arnardottir, A.A. and Oddou, G.R., 2017. Developing global
leadership competencies: A process model. In Advances in global leadership. Emerald
Publishing Limited.
Miao, C., Humphrey, R.H. and Qian, S., 2017. A meta‐analysis of emotional intelligence and
work attitudes. Journal of Occupational and Organizational Psychology, 90(2), pp.177-202.
Park, S., Jeong, S., Jang, S., Yoon, S.W. and Lim, D.H., 2018. Critical review of global
leadership literature: Toward an integrative global leadership framework. Human Resource
Development Review, 17(1), pp.95-120.
Petrides, K.V., Mikolajczak, M., Mavroveli, S., Sanchez-Ruiz, M.J., Furnham, A. and Pérez-
González, J.C., 2016. Developments in trait emotional intelligence research. Emotion
Review, 8(4), pp.335-341.

9EMOTIONAL INTELLIGENCE
Serrat, O., 2017. Understanding and developing emotional intelligence. In Knowledge
solutions (pp. 329-339). Springer, Singapore.
van der Linden, D., Pekaar, K.A., Bakker, A.B., Schermer, J.A., Vernon, P.A., Dunkel, C.S. and
Petrides, K.V., 2017. Overlap between the general factor of personality and emotional
intelligence: A meta-analysis. Psychological bulletin, 143(1), p.36.

10EMOTIONAL INTELLIGENCE
Appendix
Suchit’s score
Reset Your Score
15 Statements to Answer Not
at All Rarely Sometimes Often Very
Often
15 Statements to Answer
Not
at
All
Rarely Sometimes Often Very
Often
1 I can recognize my emotions as I
experience them.
2 I lose my temper when I feel frustrated.
3 People have told me that I'm a good
listener.
4 I know how to calm myself down when I
feel anxious or upset.
5 I enjoy organizing groups.
6 I find it hard to focus on something over
the long term.
7 I find it difficult to move on when I feel
frustrated or unhappy.

11EMOTIONAL INTELLIGENCE
15 Statements to Answer
Not
at
All
Rarely Sometimes Often Very
Often
8 I know my strengths and weaknesses.
9 I avoid conflict and negotiations.
10 I feel that I don't enjoy my work.
11 I ask people for feedback on what I do
well, and how I can improve.
12 I set long-term goals, and review my
progress regularly.
13 I find it difficult to read other people's
emotions.
14 I struggle to build rapport with others.
15 I use active listening skills when people
speak to me.
Calculate My Total
Total = 57
Richa’s score

12EMOTIONAL INTELLIGENCE
The Global EI Test
Results
(Version 1.0)
Test Date Thu Apr 16 21:03:34 2020
The following numerical scores are calculated from your answers to the EI
test. If you have answered honestly and accurately, your scores, out of 10
for each quadrant, will reflect your capability level within each of the EI
quadrants. (You might want to print out this result; if you do not, you will
have to retake the test if you want these scores later since they are not
saved anywhere.) To gain a picture of what each of the EI quadrants
covers, read the short descriptions below.
You have answered all the questions -- terrific!
Self-
Awareness
Self-
Management
Social-
Awareness
Relationship
Management
7 6 7 5
For more information about interpreting your scores, click here. For
more information about Emotional Intelligence and how to use it for
your personal growth, please contact, Malcolm Lazenby
Please remember that this Sampler is NOT scientifically validated.
We cannot guarantee the accuracy of the results of this EI analysis.
EI Quadrant Descriptors
Self-Awareness.
Description. The core of Emotional Intelligence is self-awareness. Self-
awareness is comprised of three competencies; emotional self-awareness,
where you are able to read and understand your emotions as well as
recognise their impact on work performance and relationships; accurate
self-assessment, where you are able to give a realistic evaluation of your
strengths and limitations; and self-confidence, where you have a positive
and strong sense of one’s self-worth. The starting point and key in these
areas is the ability to be critically self-reflective.
Self-Management
Description. Self-management is comprised of five competencies; Self-
control, which is keeping disruptive emotions and impulses under control;
transparency, which is maintaining standards of honesty and integrity,
managing yourself and responsibilities; and adaptability, which is the
flexibility in adapting to changing situations and overcoming obstacles;

13EMOTIONAL INTELLIGENCE
achievement orientation, which is the guiding drive to meet an internal
standard of excellence; and initiative, which is the readiness to seize
opportunities and act.
Social Awareness
Description. Social Awareness is comprised of three competencies;
empathy, which is understanding others and taking an active interest in
their concerns; organisational awareness, which is the ability to read the
currents of organisational life, build decision networks and navigate
politics; and service orientation, which is recognising and meeting
customers needs.The adaptable, success-oriented type.
Relationship Management
Description. The Social cluster of Relationship Management is comprised
of seven competencies; visionary leadership, which is inspiring and
guiding groups and individuals; developing others, which is the propensity
to strengthen and support the abilities of others through feedback and
guidance; influence, which is the ability to exercise a wide range of
persuasive strategies with integrity, and also includes listening and
sending clear, convincing and well-tuned messages; change catalyst,
which is the proficiency in initiating new ideas and leading people in a new
direction; conflict management, which is resolving disagreements and
collaboratively developing resolutions; building bonds, which is building
and maintaining relationships with others; and teamwork and collaboration,
which is the promotion of cooperation and building of teams.
Global Leadership Foundation , 2004.
How Emotionally Intelligent Are You?
Instructions
Evaluate each statement as you actually are, rather than as you think you should be. When you've
finished, click "Calculate My Total," and use the table that follows to think about next steps.
Your last quiz results are shown.
You last completed this quiz on April 16, 2020, at 12:09.
Reset Your Score
15 Statements to Answer Not
at All Rarely Sometimes Often Very
Often

14EMOTIONAL INTELLIGENCE
15 Statements to Answer
Not
at
All
Rarely Sometimes Often Very
Often
1 I can recognize my emotions as I
experience them.
2 I lose my temper when I feel
frustrated.
3 People have told me that I'm a good
listener.
4 I know how to calm myself down
when I feel anxious or upset.
5 I enjoy organizing groups.
6 I find it hard to focus on something
over the long term.
7 I find it difficult to move on when I
feel frustrated or unhappy.
8 I know my strengths and weaknesses.
9 I avoid conflict and negotiations.
10 I feel that I don't enjoy my work.
11 I ask people for feedback on what I
do well, and how I can improve.

15EMOTIONAL INTELLIGENCE
15 Statements to Answer
Not
at
All
Rarely Sometimes Often Very
Often
12 I set long-term goals, and review my
progress regularly.
13 I find it difficult to read other
people's emotions.
14 I struggle to build rapport with
others.
15 I use active listening skills when
people speak to me.
Questions 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15 still need to be answered!
Calculate My Total
Total = 58
Score Interpretation
Score Comment
15-
34
You need to work on your emotional intelligence. You may find that you feel overwhelmed by
your emotions, especially in stressful situations; or, you may avoid conflict because you think
that you'll find it distressing.
It's likely, too, that you find it hard to calm down after you've felt upset, and you may struggle
to build strong working relationships.
Don't worry – there are plenty of ways that you can build emotional intelligence, starting
now. Read our tips below to find out more.
35- Your emotional intelligence level is... OK.

16EMOTIONAL INTELLIGENCE
Score Comment
55
You probably have good relationships with some of your colleagues, but others may be more
difficult to work with.
The good news is that you have a great opportunity to improve your working relationships
significantly. Read more below to boost your EI still further.
56-
75
Great! You're an emotionally intelligent person. You have great relationships, and you
probably find that people approach you for advice.
However, when so many people admire your people skills, it's easy to lose sight of your own
needs. Read our tips below to find out how you can continue to build your EI.
Researchers have found that emotionally intelligent people often have great leadership
potential. Realize this potential by seeking opportunities to improve even further.
Milan score
The Global EI Test
Results
(Version 1.0)
Test Date Thu Apr 16 21:03:34 2020
The following numerical scores are calculated from your answers to the EI
test. If you have answered honestly and accurately, your scores, out of 10
for each quadrant, will reflect your capability level within each of the EI
quadrants. (You might want to print out this result; if you do not, you will
have to retake the test if you want these scores later since they are not
saved anywhere.) To gain a picture of what each of the EI quadrants
covers, read the short descriptions below.
You have answered all the questions -- terrific!
Self-
Awareness
Self-
Management
Social-
Awareness
Relationship
Management

17EMOTIONAL INTELLIGENCE
7 6 7 5
For more information about interpreting your scores, click here. For
more information about Emotional Intelligence and how to use it for
your personal growth, please contact, Malcolm Lazenby
Please remember that this Sampler is NOT scientifically validated.
We cannot guarantee the accuracy of the results of this EI analysis.
EI Quadrant Descriptors
Self-Awareness.
Description. The core of Emotional Intelligence is self-awareness. Self-
awareness is comprised of three competencies; emotional self-awareness,
where you are able to read and understand your emotions as well as
recognise their impact on work performance and relationships; accurate
self-assessment, where you are able to give a realistic evaluation of your
strengths and limitations; and self-confidence, where you have a positive
and strong sense of one’s self-worth. The starting point and key in these
areas is the ability to be critically self-reflective.
Self-Management
Description. Self-management is comprised of five competencies; Self-
control, which is keeping disruptive emotions and impulses under control;
transparency, which is maintaining standards of honesty and integrity,
managing yourself and responsibilities; and adaptability, which is the
flexibility in adapting to changing situations and overcoming obstacles;
achievement orientation, which is the guiding drive to meet an internal
standard of excellence; and initiative, which is the readiness to seize
opportunities and act.
Social Awareness
Description. Social Awareness is comprised of three competencies;
empathy, which is understanding others and taking an active interest in
their concerns; organisational awareness, which is the ability to read the
currents of organisational life, build decision networks and navigate
politics; and service orientation, which is recognising and meeting
customers needs.The adaptable, success-oriented type.
Relationship Management
Description. The Social cluster of Relationship Management is comprised
of seven competencies; visionary leadership, which is inspiring and
guiding groups and individuals; developing others, which is the propensity
to strengthen and support the abilities of others through feedback and
guidance; influence, which is the ability to exercise a wide range of
persuasive strategies with integrity, and also includes listening and
sending clear, convincing and well-tuned messages; change catalyst,
which is the proficiency in initiating new ideas and leading people in a new

18EMOTIONAL INTELLIGENCE
direction; conflict management, which is resolving disagreements and
collaboratively developing resolutions; building bonds, which is building
and maintaining relationships with others; and teamwork and collaboration,
which is the promotion of cooperation and building of teams.
Global Leadership Foundation , 2004.
How Emotionally Intelligent Are You?
Instructions
Evaluate each statement as you actually are, rather than as you think you should be. When you've
finished, click "Calculate My Total," and use the table that follows to think about next steps.
Your last quiz results are shown.
You last completed this quiz on April 16, 2020, at 12:09.
Reset Your Score
15 Statements to Answer Not
at All Rarely Sometimes Often Very
Often
15 Statements to Answer
Not
at
All
Rarely Sometimes Often Very
Often
1 I can recognize my emotions as I
experience them.
2 I lose my temper when I feel
frustrated.
3 People have told me that I'm a good
listener.

19EMOTIONAL INTELLIGENCE
15 Statements to Answer
Not
at
All
Rarely Sometimes Often Very
Often
4 I know how to calm myself down
when I feel anxious or upset.
5 I enjoy organizing groups.
6 I find it hard to focus on something
over the long term.
7 I find it difficult to move on when I
feel frustrated or unhappy.
8 I know my strengths and weaknesses.
9 I avoid conflict and negotiations.
10 I feel that I don't enjoy my work.
11 I ask people for feedback on what I
do well, and how I can improve.
12 I set long-term goals, and review my
progress regularly.
13 I find it difficult to read other
people's emotions.
14 I struggle to build rapport with
others.

20EMOTIONAL INTELLIGENCE
15 Statements to Answer
Not
at
All
Rarely Sometimes Often Very
Often
15 I use active listening skills when
people speak to me.
Questions 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15 still need to be answered!
Calculate My Total
Total = 58
Score Interpretation
Score Comment
15-
34
You need to work on your emotional intelligence. You may find that you feel overwhelmed by
your emotions, especially in stressful situations; or, you may avoid conflict because you think
that you'll find it distressing.
It's likely, too, that you find it hard to calm down after you've felt upset, and you may struggle
to build strong working relationships.
Don't worry – there are plenty of ways that you can build emotional intelligence, starting
now. Read our tips below to find out more.
35-
55
Your emotional intelligence level is... OK.
You probably have good relationships with some of your colleagues, but others may be more
difficult to work with.
The good news is that you have a great opportunity to improve your working relationships
significantly. Read more below to boost your EI still further.
56-
75
Great! You're an emotionally intelligent person. You have great relationships, and you
probably find that people approach you for advice.
However, when so many people admire your people skills, it's easy to lose sight of your own

21EMOTIONAL INTELLIGENCE
Score Comment
needs. Read our tips below to find out how you can continue to build your EI.
Researchers have found that emotionally intelligent people often have great leadership
potential. Realize this potential by seeking opportunities to improve even further.