HRM Report: Self-Directed Learning Module and Team Building Event

This report delves into key aspects of Human Resource Management, focusing on the development of a self-directed learning module for a Cashier position, with a primary emphasis on enhancing customer service skills. The report outlines a step-by-step approach to self-directed learning, including assessing readiness, setting learning goals (effective communication, organizational skills, collaboration, subject matter expertise, and workload management), engaging in the learning process (understanding needs, developing strategies through secondary sources, empathy exercises, acting classes, workshops, and CRM software training), and evaluating learning progress. The second part of the report reviews a team-building event, "Painting a Brighter Future," and details strategies for success, such as background understanding sessions, consideration of team diversity, fostering a collaborative spirit, ensuring an accessible and secure environment, and encouraging self-evaluation throughout the process. The report also includes references to relevant academic sources.

Running head: HUMAN RESOURCE MANAGEMENT
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Name of the Student
Name of the University
Author Note

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Response to Section A: Self-directed Learning Module
The job for which I will be developing a self-directed learning module will be for the
position of a Cashier. The most significant aspect of this job is customer service skills. The
learning module will be directed towards the skill of customer service.
Step 1: Assessing readiness for learning:
In this step, I will assess the current situation and state of my learning for new skills and
integrate self-preparedness for adapting newer discipline. I assessed that I get around 6-7
hours free without any activity planned for me. The first act was to reframe my whole routine
and self-discipline my schedule by adding and substracting activities that will be necessary. I
will also prepare a self-reflection chart with the skills and networking resources that can help
me with customer service skills.
Step 2: Setting goals for learning
 Effective communication skills
 Integrating Organizational skills
 Integrating Collaboration skills
 Developing Subject matter expertise
 Workload management
 Basic Computer management
Step 3: engaging the learning process
 Understanding needs: Time management through following the reframed schedule,
the need for a strong network of seniors or an experienced person who can teach me
the intrinsic qualities.
 Developing strategies: I will adopt a strategic approach by adopting tactics and
actions such as:
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 Learning about customer service through secondary sources and by interacting
with the experienced network.
 Developing the skill of empathy by acquiring a set of empathy cards with
provoking questions and I will try to answer each one of those from the
perspective of a customer service staff by writing down ideas to resolve the
situation.
 Joining a small acting class for improv sessions on building listening and
communication skills
 Attending workshops on developing customer service conversations or
building one with friends
 Learning the basics of handling CRM software
 I will subscribe to basic computer courses in the Internet to elevate my
proficiency in the excel for learning cash management.
Step 4: Evaluating learning
This step will revise the reflection process with self-evaluation by checking out the
goals one-by-one. Another strategy can be to seek feedback from each other at the workshop
and consulting the progress with the advisors or networks with whom I will contact at the
first stage.
Response to Section B: Team Building
The chosen team building event for reviewing is within the charity challenge named
"Painting a Brighter Future", where masterpieces are designed as per the theme of the
contribution cause (Sabrehq.com, 2020). This event is well structured with an average fo 10
members in a group and also presents the flexibility of own indoor space. The strategies I
would employ for ensuring the success of the team building event are:
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 Conducting a ‘background understanding session’, where each member would
describe her or his experience or vision for employing charity.
 Consideration of diversity in the team and utilizing each diverse skill learned from the
first activity.
 Participating with competitive spirits but focussing on collaboration from a network
of people and resources, which or who can add up to the masterpiece or theme
identification.
 Enhancing the accessibility of the activity by ensuring a productive and secure
environment to work together by not constraining or restricting the team inside the
four walls, by going ‘offsite’.
 Encouraging the activity of self-evaluation for each phase of preparing and building
the masterpiece, such as in bonding together, selecting a theme, prototyping the
masterpiece and building the actual masterpiece (Collins & Durand-Bush, 2016).
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References:
Collins, J., & Durand-Bush, N. (2016). Coaching strategies to optimize team functioning in
high performance curling. International Sport Coaching Journal, 3(3), 240-256.
Sabrehq.com (2020). Sabrehq [Online] Retrieved from https://www.sabrehq.com
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