Assessment Event 4: Workplace Emotional Intelligence Skills

This homework assignment delves into the critical aspects of self-management and emotional intelligence within the workplace. It begins by defining and describing six key skill attributes and principles of self-management. The assignment then explores weaknesses in emotional intelligence, providing examples of emotional, physical, mental, and behavioral signs. A significant portion of the assignment addresses a case study involving a new employee with communication challenges, outlining how a manager can leverage the employee's skills while mitigating potential conflicts. It also examines cultural differences in emotional expression and suggests effective communication strategies for a diverse workforce. The assignment further explores the correlation between social and personal emotional intelligence competencies and workplace successes, including intuition, empathy, political acumen, self-awareness, and self-regulation. It identifies common workplace stressors and irritations that negatively impact staff emotions and concludes by discussing how emotional intelligence can assist in building effective workplace relationships. The solution incorporates relevant references to support its arguments.

Assessment Event 4 – Written questions
Questions
1 List and describe the six skill attributes and principles that define self-
management
Skill Attribute
Description
See
http://www.free-management-ebooks.com/faqpp/understanding-
07.htm for guidance
the six attributes that describe the principles of self-management are
(Hallinger, Leeand K 2014)
1. Control of an individual emotion
2. Self- motivation in all situations
3. Controlling behavior in negative situations
4. To assess the control over the key problems the management should
cater to emotional intelligence
5. To be satisfied with small requirements which gets fulfilled.
6. To maintain balance between the tools and break the task into
smaller units.
2 Outline 3 examples of each type of sign listed below that reflects a
weaknesses in emotional intelligence
Emotional signs Getting into lots of argument, to consider as over sensitive and
blaming and refusing other’s point of view.
Physical signs Eye strain, fire safety and ergonomic injuries.
Mental signs Creating false impact, overthinking and taking metal strain.
Behavioural
signs Violence, trespassing and unconditional demand.
3 A new worker has joined the team. The person is an overseas born migrant
who has good English skills, but has a strong accent and is difficult to
understand. The person is not confident in communicating effectively in
English and, as a result, is very shy and reserved within the work team. The
person has been employed as a basic production line worker.

The manager discovers one day that the worker has qualifications from
overseas as an engineer. The manager would like to make greater use of
these skills in the work team, however, feels that the difficulty in
communication could cause conflict amongst the co-workers who might not
understand what is being said.
How might the manager make use of this person’s skills and
experience, to the advantage of the company, without causing conflict
within the team or creating additional distress for the worker?
The manager should make sure that the new worker who is a migrant from the
overseas is a trustworthy and a punctual at its work. The analysis of the friendly
and positive behavior will cover most of the requirement of the manager in
screening the employee. It is an important factor of communication with the
other employee because through the medium of communication thoughts and
works would be explained (Ciriello, Richter and Schwabe, 2016).
What changes might need to be made to ensure that a person with this
background has the opportunity to use their full potential and this
situation does not occur again?
The changes that would require for the manager to make is choosing the right
candidate for the right kind of job. Employing a person from a different origin
can lead to problems of miscommunication and misunderstanding. If there is no
two way communication then problems will take a longer process to get solved.
Thus this situation should not arise henceforth because of one candidate the
rest of the management suffers.
4 List 5 different ways how people from other cultures express their emotions.
1. The people of other culture depend on the way they have been brought up
2. The people can be straightforward
3. Use of language can remain a barrier
4. The perception of intense emotion can lead to a fact where the candidate had different
internal and external experience of certain emotion.
5. The attitude and mentally of the people can be different as they belong from different
origin, some can be good and some can be bad.

5
Following from Question 4, describe 6 different methods you could
implement to communicate effectively with a diverse workforce that has
varying cultural expressions of emotions
The six ways of effective way of communication are :
1. A one on one discussion
2. Attending open meetings for all the employee along with resolving the quarries.
3. The usage of simple words while discussion of agendas
4. Visual display must be used in two or three language so that the employees can relate.
5. Create a receptive atmosphere
6. Display of seriousness and confidence.
6 Describe how the following Social Emotional Intelligence competencies
correlate to workplace successes
Intuition and
Empathy
Intuition and Empathy is a form Intuition in which an individual
sense and absorb energy into its own body from other
individual. It understands what others feel without them being
expressive and they have an unusual sense for someone who
is trying to lie or being honest. In relation to work success it is
important for an employee to understand its co-workers (Zaki,
2014).
Political
Acumen and
Social Skills
It a key to leadership skill which helps in enhancing the development of
political acumen. It does not rely to being manipulative but the sense of
accuracy and keen judgment should be a quality of an employee.
7 Describe how the following Personal Emotional Intelligence competencies
correlate to workplace successes
Self-Awareness
For an employee maintaining self -awareness is important because it maintain
a better understand among the co-workers and the able to express
themselves with a unique and separate qualities. Working on the area of
strength is significant in the working space.
Self-Regulation
In the working environment emotional self-regulation is the ability to respond
to ongoing demands that range in emotions in a manner that is socially
bearable and sufficiently flexible.
Self- The organization or company requires employee who would be self-sufficient.

Expectations
and Motivation
The individual should have the capability of maintaining responsibilities and
extend control.
8 List 8 common workplace stressors that have a negative impact on staff
emotions.
The common workplace stressors that have a negative impact on staff emotion are
mentioned below:
1. The lack of clarity, tentative status and indecision.
2. The lack of knowledge
3. Change in attitude that causes stress
4. Lack of control in the attitude of the employees
5. Worrying about the events that have not happened yet
6. Physical health and maintenance of relationship
7. Lac of time or perceived lack of time
8. Working on too many things can lead to a problem.
9 List 8 common workplace irritations caused by others that have a negative
impact on staff emotions
Because of the negative impact on the staff that common causes that affect the workplace irritation
are:
1. Due to lack of job satisfaction
2. Having an hour long working time.
3. Frustration with the working environment and the employees
4. The feeling of undervalued
5. The fear of missing deadline
6. Having to take on other people work
7. The criteria of meeting targets
8. Over pressurizing the employee with extra work load
10 How using emotional intelligence can assist in building workplace
relationships?
The key skills that are required to maintain emotional intelligence and help in enhancing the
relationship in workspace can work on four criteria that is self-awareness, self-management,
social awareness and relationship management.
The method one should develop is discussed below:
1. The ability to perceive the accurately perceive the emotion in a particular manner
2. The ability to use the awareness to stay flexible in a positive emotion
3. The ability to read accurately the emotion and understand the situation of a particular
employee at reasonable time.
4. The reason to create an awareness with own ability and manage to interact with the others.

References
Hallinger, P., Lee, M. and Ko, J., 2014. Exploring the impact of school principals on teacher professional
communities in Hong Kong. Leadership and Policy in Schools, 13(3), pp.229-259
Ciriello, R.F., Richter, A. and Schwabe, G., 2016, January. Designing an idea screening framework for
employee-driven innovation. In 2016 49th Hawaii International Conference on System Sciences
(HICSS) (pp. 4262-4271). IEEE.
Zaki, J., 2014. Empathy: a motivated account. Psychological bulletin, 140(6), p.1608.