Self-Management Approaches for Performance in UK Retail Industry

This dissertation investigates the effectiveness of self-management approaches in enhancing organizational performance within the UK retail industry. It addresses the research problem of managing employee performance through self-management, exploring its benefits, challenges, and effective implementation strategies. The study uses a theoretical framework to define self-management in the context of UK retail, examining its advantages such as improved employee engagement and productivity. It also identifies potential challenges faced by the industry without self-management and suggests ways to overcome these hurdles. The research methodology involves data analysis and interpretation to draw conclusions and provide recommendations for improving self-management practices in the UK retail sector.

Dissertation
(To identify the extent of effectiveness existed within
self-management approaches for managing
organisational performance: A study on Retail
industry of UK)

Table of Contents
INTRODUCTION ..........................................................................................................................3
Statement of the research problem ........................................................................................4
Aim.........................................................................................................................................4
Main questions........................................................................................................................4
THEORETICAL FRAMEWORK...................................................................................................6
What is the self-management in context to UK retail industry? ...........................................6
What are the benefits of self-management theories and approaches within UK retail industry?
................................................................................................................................................7
Benefits of self-management theories and approaches within UK retail industry...............11
Challenges that would be faced by UK retail industry without having self-management
approach...............................................................................................................................12
Effective ways for overcoming those challenges that associated with self-management
approach for UK retail industry............................................................................................13
Conclusion ...........................................................................................................................15
RESEARCH METHODOLOGY ..................................................................................................16
DATA ANALYSIS AND INTERPRETATION...........................................................................21
CONCLUSION .............................................................................................................................32
RECOMMENDATION ................................................................................................................33
REFERENCES..............................................................................................................................35
APPENDIX ...................................................................................................................................37
Questionnaire........................................................................................................................37

INTRODUCTION
Self-management is defined as the ability of an individual to manage their behaviour and
thoughts so that emotions and consent can be obtained in productive manner. Self-management
is regarded as one of the significant model which is used by organisation in order to manage their
employees and to exhibit responsibilities among employees. In current time organisation focuses
on managing their employees in such a manner that their skills can be used within business. This
is necessary to determine effectiveness of self-management approaches so that to develop
contribution of employees and to encourage their voices and opinions. Besides this companies of
current era are trying to encourage their employees in such a way that voices and suggestions of
employees can be valued so that overall business efficiency can be utilised within organisation so
that to attain research objectives (Jackson and Wilton, 2016). The efficiency of self-management
approaches within an organisation helps the organisation to develop their performance along
with individual performance as well. Self-management approaches help the organisation to
enhance their growth opportunities and to gain employees focus in order to complete specific
tasks and to exert appropriate plan as well. This research report is related with analysing
effectiveness of self-management approaches within an organisation for the sole objectives of
managing employees. Through having self-management skills, people can regulate and control
their feelings, through and action. It is important for UK retail industry to focus on improving the
self-management skills of employees so that they can contribute their best efforts in
accomplishing the task and objective of retail industry. The few self-management skills which is
required in employees are positivity, self-awareness, stress management, responsibility and
productivity. The retail industry has to create self-management strategies so that they can build
staff independence and ability to engage in self-evaluation, self-reinforcement and self-
evaluation. There are different types of self-management which must be focused by retail
industry they are stress management, organising skills, time management, problem solving skill,
decision making skill and self-protection. Retail industry can gain various benefit by having self-
managed team as they improve the productivity of business due to which the brand image and
reputation of company increases. Employees having elf management skills also helps in
developing relationship with co-workers (Rai, 2017). In order to make business successful, it is
important for retail industry to encourage their staff to build strong relations with their colleagues
so that they can collectively work together in order to achieve competitive advantage. Self-

management skills help in improving the mental as well as physical health of employees due to
which they can contribute their productive outcome with creative mind set. Retail industry must
focus on hiring self-managed team so that they can remain focused on business outcomes and
also reduce the conflict internally. It is important for retail industry to reduce the conflicts within
organisation so that employees get positive working environment and they can work with
dedication. If in business there is self-managed team they can retain knowledge in business and
accomplish their work with creative and innovative ways. By having self-management skills,
staff can share their ideas, views and also take active participation in the business activities. Self-
managing teams are mainly considered as self-directed work teams so that they can reduce the
need for management and also facilitate cost control. They manage their own time keeping,
productivity and scheduling. The self-managed team is designed to increase the productivity,
attract young people, offer flexibility and foster creativity.
Statement of the research problem
In the current time this is being analysed that using of self-management approaches by an
organisation is necessary so that to manage employees and to develop their skills in appropriate
manner. The major problem within the organisation is to manage their performance through
using self-management approaches so that to manage their skills and capabilities. The other
reason of managing this investigation is to gain in-depth analysis regarding self-management
approaches to be used in the business as for this topic there are not so much researches which are
being executed in past. So this research is going to provide relevant and appropriate data and
information related with the topic.
Aim
Main aim of this research is “To identify the extent of effectiveness existed within self-
management approaches for managing organisational performance: A study on Retail industry of
UK
Main questions
How do self-management approaches can improve the organizational performance in
retailing?
Sub Questions
 What is the self-management in context to UK retail industry?

 What are the theories and approaches of self-management used by UK retail industry for
managing their employees?
 What are the benefits of self-management theories and approaches within UK retail
industry?
 What are the challenges that would be faced by UK retail industry without having self-
management approach?
 What are the effective ways for overcoming those challenges that associated with self-
management approach for UK retail industry?
Research rationale
The major objective of this investigation is to examine effectiveness of self-management
approaches which are used within an organisation for the major purpose of organising and
managing of employees within an organisation. Apart from this, the research will also analyse
how self-management helps in improving the overall performance of the organization. This
research is having significance for various stakeholders such as organisation, customers,
researcher, industry and suppliers. For the company and overall industry this research is going to
assist in order to enhance overall knowledge so that in future time self-management approaches
can be used by the businesses in order to develop business performance and to organise their
employees in such a way that business benefits can be rendered. The research is focused on
concepts of self-management concepts in context of businesses and different organisations. The
investigation is associated with carrying out research in most effective manner so that various
activities are used such as data collection, research methodologies and many more. Basically
there are two perspectives which are related with the research such as personal and professional
perspective. In the terms of personal aspects, I have rendered my emphasis on enhancing my
knowledge in the topic of self-management concepts so that this would be helpful in developing
my personality. Besides this in context of professional perspective this research is going to
enhance my knowledge in relation to self-management approaches and which will be helpful for
me to gain information related to various theories. This is regarding developing my professional
career which would be helpful for me to manage employees in effective manner.

THEORETICAL FRAMEWORK
Literature review is referred as section that hold major piece of information about the
whole study. This chapter collects secondary information from sources such as books, articles,
journals, newspapers etc. In simpler words, it is a scholarly paper that collects secondary
information about the whole topic of the study.
What is the self-management in context to UK retail industry?
Self-management in organisations and companies is no longer a mystery and now it is
being discussed among employees. Self-management is referred as the certain set of
organisational practices that is focussed towards distributing authority, providing clear
information about responsibilities and maximum power to every member of the company. In the
present scenario in most of the companies, employees do not need to report to their supervisors
on continuous basis (Messum and et. al., 2016). Now, organisations have made agreements and
rules collectively that employees need to manage their work and responsibilities by own. These
are the agreements and rules that facilitate in forming an organisational structure which clearly
mentions that there is no requirement to have the same authority and decision-making power.
This structure basically clears out how it is completed and prevents relationship between boss
and subordinates. An organisation uses self-management practices to experience certain
advantages so that they can improve their productivity and performance. One of the biggest
advantages related to self management is better performance as it is identified that companies
that use traditional methods such as boss-subordinate relationship do not gain more profits or
benefits. The companies that use self management could easily improve their employee and
subordinate relationship. Another advantage is more engagement when company uses is more
engagement. Self management is an ability of an individual to regulate thoughts, emotions and
behaviour in different situations. In order to run the business in effective and smooth manner, it
is important for UK retailers to develop self managed teams as they take leadership over task and
also provide their specialised knowledge to improve the growth of industry (Baruh and Popescu,
2017). If retail industry has self managed team they can contribute better working environment
for co-workers. There are few skills of self management which must be developed among the
staff of retail industry, employees must manage their commitments and skills, build and nurture
their personal network and cultivate the motivation and capabilities to learn new things. When

retail industry have well trained, well experienced and well educated people who posses self
management than they may be able to manage in better way and also remain motivated while
working. Through having self management skills among staff, the productivity and profitability
of business gets increased as they mainly focus on improving workplace performance. It is
important for retail industry to improve the self management skills of their employees as it helps
in increasing their employability and also manage their career path. Self management also helps
in improving the leadership among employees by enhancing their ability to manage priorities,
decision making capacity and time. There are few components of self management which help
retail industry to gain success such as motivation, learning style and strategies, time
management, physical environment and social environment performance. When employees have
self managed skills they show their reliability and also contribute their productive outcomes. If
UK retail industry has employees with self management skills then they can gain few benefits
such as it helps in bringing innovation, increase the productivity and also make effective
decision. UK retail industry must focus on increasing the self management skills among
employees by making them learn about few skills such as role clarity, goal alignment, strategic
planning, priority setting, self awareness, emotional regulation and self care. Staff must focus on
improving these skills in order to enhance their self management skills (Gorman and et. al.,
2018). It is important for retail industry to ensure that their employees must align right level of
engagement and also execute the strategy in effective manner. The team with self management
skills is not managed by superior and also they don’t depend upon the orders from team leader or
manager. The most important function of self managed team is to identify the most effective way
to accomplish the task. Self management team generally organise their worker with
collaboration, confidence, continuous development, respect, motivation and responsibility.
Employees with self managed skills generally work with their co-workers collectively. It is the
responsibility of staff to create positive and collaborative working environment so that everyone
can share their thoughts and ideas. The self managed team must have confidence in their
capabilities and also build within their team members. Confidence in self management team
plays an important role as there are no supervisors.
What are the benefits of self-management theories and approaches within UK retail industry?
Self-management is regarded as the concept which is associated with understanding own
behaviour, thoughts and emotions in such a way that in productive way situations can be dealt

and this could result into developing the individual in terms of personality in appropriate manner.
Self-management are useful techniques which helps the individual to develop their
responsibilities in such a way that in overall manner they can render appropriate edge into
developing their personality in well defined manner (Mukerjee, 2020). There are various skills
which are developed within adopting self management approaches by an individual. Self-
management allows individual to follow plans to finish their tasks in which overall goals can be
attained. Retail industry gain various benefits through self management theories and
approaches as it helps in improving the productivity of business due to which the profitability
and growth of retail industry increases. When retail industry contributes their productive
outcomes it improves the economic growth of UK. Through having self managed team, the
profitability and growth of retail industry increases (Akhmetova, 2017). Self management plays
an integral role in making business successful as it helps to stay on track and also focus on
consistent improvement and development. It allows retail industry to stay on track and
accomplish their task in effective and efficient manner. Through having self managed team,
retail industry can complete their work with no delays and postponements. Employees having
self management skills create no hiccups and hindrances in the smooth processing of work.
Through self managed skills, employees can motivate each other to keep on improving and also
give productive result in making business successful. The self management theories and
approaches improves the morale and motivation level of staff. By improving the morale of staff
they give better result and also reduce their stress and conflict. Self-management has become
a general term for behavioural intervention and for healthful behaviour. This present the three
management tasks which are medical management, emotional management and role
management (Self-Management, 2020). There are also six self-management skills such as
resource utilisation, problem, solving, action planning, decision making and partnership. In teal
comes about via a combination of innovation and process and structure.
Self-management in teal comes through the combination of innovative process and
structures. It mainly focuses on autonomous team, no bosses or organisation chart, no job
description, distributed decision making, open information flow and conflict resolution. The
advantage of self-management is that it helps in developing better mood, health and make more
efficient workflow (Karmy and Maldonado, 2019). Through self-management skills, an
individual’s productivity gets increased due to which they perform better in organisation. Self-

management also helps in improving the relationship with co-workers so that they can
collectively work together and achieve the target. It also improves the metal and physical health
of staff sue to which their anxiety and stress get reduced. The disadvantage of self-management
is that it become difficult to transits as it requires time and energy to promote transition.
There are four theories and approaches of self- management that are used by UK retail industry
for managing their employee:
 Behavioural self-management: This approach is used when organization wants to
enhance the learning and behaviour of the employee within the workplace. this is the
process where own behaviour of the employees is been changed toward the positive
aspects. The emphasis is given on behaviour. This is that type of approach of self-
management which is important in retail sector so that they can handle customer in more
smooth way. Here organization think that self-controlling is important in the employee.
As if the employee behaviour is positive then they can solve the query of buyer in more
efficient manner. behaviour like coming on time for job, be in discipline, be very formal
while working etc.
 Self-monitoring- This theory is much more focus on monitoring the behaviour by
employees themselves. Here in this approach employee learn different techniques
through which they can evaluate themselves by their own criteria. Factors like self-
presentation, their attitude, communication skills are being evaluated in this. In this they
try to learn and understand how individual and group of people will take action or
perceive their act in more good manner (Asonitou and Vitouladiti, 2017) . it is one kind
of personality trait. This is developed in UK, so that they can present themselves in
accordance to the social surrounding and circumstance. In retail sector self-monitoring
plays an important role as they interact with different kind of people whose attitude, way
is different. This is also done with the motive of changing opinion of other toward them
in good way.
 Peer leader training program: Peer leadership is self-management training approach
where individual possess natural characteristics to act as a leader or to lead other.
Through this theory individual are trained to learn leadership quality in their own
personality. They are being trained so that they can take the responsibility to lead the

group of people. The types of training are given in this are role modelling, mentor,
counsellor etc. the retail sector in UK gives this training so that if any situation arises
then the subordinate can act in the behalf of the supervisor and can manage the
employees. They are being encouraged to take active roles and highlights the issue of the
organization working.
 Participant Recruitment and Enrolment: recruitment is the process of attracting the
participants to fill the job position and enrolment means selecting the right candidates
number of applicants and filling the job position. This approach of self-theory helps the
employee to develop the skills and knowledge of taking interviews of the employee on
behalf of the mangers. This is the most important aspect in self-management as they can
develop theories and know what an organization actually need from their employees.
So self- management theories and approach are important part of not retail sector but also needed
in every organization to enhance the productivity of the employee.
There are various theories and approaches are used within retail industry in order to
develop aspects linked with self-development. In this manner there are various benefits which
are being enjoyed by businesses and these would develop the strategies linked with gaining
advantages. This is seen that self-management is one of the significant process which is having
direct relation with personal emotion of individual and developing such measurement in which
succession opportunities can be enhanced. The industry of retail is now using various emerging
concepts linked with self-management and developing skills of individual. This is examined that
developing skills for employees would be one of the prominent reason for which retail industry
may need self-management approaches and with the help of these objectives of the business can
be attained in easy manner as employees are aligned with organisational policies and objectives
as well (Atzeni and Ness, 2018). In UK for industry of retail this is essential to develop self-
managed team so that business productivity can be enhanced and at the same time job
satisfaction can be given to employees. By implementing theories of self-management this
would be easier for retail industry that to improve overall efficiency in which performance of
staff can be boosted and at the same time better results can be obtained in terms of attaining
organisational tasks and objectives. There is another theory named self-regulation in which
various elements are included such as problem solving, self-evaluation and other. Using these

theories behaviour of individual can be controlled and at the same time emotions and thought
process can also be maximised. With the help of implementing self-determination theory
motivation of employee can be boosted and at the same tome individual can be encouraged in
order to take significant participation in business activities. Social learning theory is the another
theory which is used with retail industry as in terms of increasing learning process in such a way
that social behaviour can be managed and at the same time behaviour of others can be imitated.
Benefits of self-management theories and approaches within UK retail industry
Online retailing is developing at an amazing rate, with on-line income now accounting
for round one quarter of the whole retail marketplace. Retailers who forget about e-trade may see
their alternate lessening as customers continue to shift to ordering products online. Selling online
can dispose of the need for steeply-priced retail premises and patron-dealing with personnel,
permitting you to put money into better advertising and marketing and customer enjoy for your
e-trade web site (Gupta, Eilert and Gentry, 2020). Even if one aren't paying the fee of customer-
going through premises, one will want to consider the prices of bodily space for order fulfilment,
warehousing items, managing returns and staffing for these tasks. See pleasant online orders.
While on-line marketing can be a completely green manner of getting the proper clients for your
merchandise, it needs a beneficiant price range. This is specially real if one is competing in a
crowded quarter or for famous keywords. See pay-in line with-click and paid seek advertising
and marketing.
In UK retail industry, it is important to have self-managed teams as it improves the
productivity and also makes them satisfied with the job. The few theories of self-management
are self-regulation theory, dual process theory, self-determination theory and social learning
theory. By implementing this theory in retail industry, company can improve the efficiency and
performance of staff due to which they give better result in achieving the target. Self-regulation
theory includes the process of guiding individual behaviours, thoughts and feelings in order to
reach the goals. Self-regulation mainly includes three elements such as planning, self-evaluation
and problem solving (Williams, 2018). It involves controlling individual behaviour, thoughts and
emotions. The other theory which must be implement by retail industry is self-determination
theory as it motivates employees to grow and also fulfil their needs.
Self-control competencies allow human beings to control and regulate their emotions,
mind and behavior efficaciously in exclusive conditions. Employees with sturdy self-control

abilties can set impartial goals and do the whole thing possible to reap them. Such employees
understand the importance of controlling emotions and behavior on the place of work. Employers
opt for candidates with sturdy self-control competencies due to the fact whilst a person unearths
it tough to govern their thoughts and emotions, they may become snapping at a customer or
announcing hurtful matters to their colleagues (Herrick and et.al., 2021). People with self-control
talents are higher at handling their behaviour, which leads to smarter administrative center
actions. Stress not simplest indicates on physical appearance however adversely affects the
manner function at place of business. With strain hampering logical wondering and rational
choice-making, it's miles vital to manipulate place of job pressure proactively. Often, personnel
under stress are incapable of reaching their goals due to the fact they constantly fear about
matters. This reduces productivity and affects intellectual fitness. Coping up with strain enables
self-manipulate your feelings. The benefit which is gained by retail industry through self
management are improved communication, increase productivity, better morale and reduce loss.
The productivity of retail industry increases when employees have self managed skills as they
focus on achieving their goals by meeting the deadlines. When staff achieve their goals in
effective time period, the profitability and productivity of retail industry increases. Retail
industry must provide training and development opportunity to employees so that they can give
productive outcomes in achieving the goal and objective of business. Staff must learn to balance
their own workload and also allow time to work with their colleagues and co-workers.
Challenges that would be faced by UK retail industry without having self-management approach
Some assume that the advent of self-control practices routinely do away with the
hierarchy from the organization. Some believe that all of sudden anyone holds identical energy
inside some sort of communistic utopia. Both assumptions are incorrect. The artificial, inflexible
and in the main dangerous hierarchy based totally at the relative role of a person inside the
traditional pyramid is changed by way of a more herbal, informal, dynamic and wholesome
hierarchy based at the understanding, competencies and leadership abilities of a person.
However, attaining this is not as easy as disposing of all control layers and shouting that the
employer is absolutely self-dealing with (Manjula, 2020). Another part of the workforce does not
want to surrender their formal role of strength or cannot unlearn their command-and-manage
mindset. Obviously, this creates frictions and problems within self-management structures. It
regularly outcomes in (traditional) humans getting pissed off and finishing up leaving the