BUS300: Core Skills Development - Understanding Self and Others Report

This assignment delves into the crucial aspects of understanding oneself and others, focusing on the development of essential core skills for leadership and professional success. The assignment utilizes a reflective journal format, exploring the importance of negotiation, teamwork, and conflict resolution within a business context. Each core skill is examined through self-assessment, feedback analysis, and the identification of areas for improvement. The student reflects on their current competence in each skill, analyzes contradictions between self-perception and external feedback, and considers how these skills will contribute to future success. The assignment emphasizes the significance of these skills in fostering positive working environments, resolving conflicts, and achieving organizational objectives. References to relevant theories and concepts support the arguments presented, providing a comprehensive analysis of the student's self-awareness and skill development journey.

Understanding self and others

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK...............................................................................................................................................1
Action Plan.......................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Understanding self refers to a process of understanding some components and factors
which deals with self. It is necessary for a person to have some understanding regarding his
personal talent, abilities and capabilities. It is helpful to an individual in searching or choosing a
right career for him and contributing more in order to achieve success (Anderson and Braud,
2011). In order to engage with social world, individuals need to understand the fact how they
relate with other individuals. However, the process of understanding self is a backbone of social
interaction. Basically, this a procedure of understanding own perception and analyse behaviour
in order to behave in a manner which is acceptable in society (Baron-Cohen, Tager-Flusberg and
Lombardo, 2013). Mainly, this is a concept which strengthen the person's understanding about
how he relates with other people. There are many different tools as well as techniques which are
used through a person for the purpose of determining the efficiency and effectiveness of the
individual capabilities and skills. In this present assignment, there will be discussion about
different core skills which are necessary for an individual in order to accomplish the set aims and
objectives of a business firm. In this report, it will elaborate the four core skills which are
necessary in developing the individual.
TASK
REFLECTIVE JOURNAL ENTRY PRO-FORMA
What is the core skill?
In this, negotiation is a core skill. It refers to a method through which the people or conflict
parties settle their differences. It is a procedure through which an agreement reached to
both the conflict parties in order to neglecting a conflict as well as argument. In negotiation,
two or more than two conflict parties come together for resolving their conflict with the
help of mutual agreement (Anderson and Braud, 2011). It is a formal discussion or
consultation among the people who have various objectives as well as aims in the business
at the time when they reach to an agreement. It is necessary that manager should have good
negotiation skills and make good or positive working environment. The mentioned skill is
used by manager in order to make a common solution for two conflict parties. In this,
employer make a common solution which is in the favour of both the conflict parties. With
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the help of this, conflict will be resolved and they will work together. It will be helpful in
developing positive impact in productivity as well as growth of business in an effective
manner. It is important for a manager to possess negotiation skills along with an ability to
deal with any type of conflict problems. However, for solving the conflict, it is essential
that manager should use effective methods and ways of negotiation. Before making the
solution of any problem behind the conflict, it is a responsibility for manager to analyse
the problems and then listen issues of both the conflict parties. It will be helpful in making
appropriate and effective solutions. In addition to this, manager should give training to his
staff members regarding the communication. This is required because poor interaction is a
reason behind the conflict among the staff members in an organisation. With the help of
negotiation, managers of firm can achieve their organisational objectives in a specific
period of time.
Why is this core skill important? Why did I select this skill to reflect on? (use relevant
theories and concepts to support your answer)
This core skill is necessary for resolving the conflict among two parties and making the
business environment effective and positive. I used this skill for deriving satisfactory
solution for both parties at the time of conflict.
Reflect on your current competent regarding this skill. How did you assess your
competence? (use your self-assessment findings, feedback from peers and your tutor,
plus your own reflections on your thoughts, feelings and behaviours to answer this
question)
On the basis of my analysis, I think that I have good interaction and listening skills. I also
have an ability to deal with the problems and any kind of issues in an appropriate manner. I
assess this skill by identifying the reasons behind conflict (Baron-Cohen, Tager-Flusberg
and Lombardo, 2013). When doing the negotiation task, I take assistance from activities
related to planning and doing the negotiation in better manner. Regarding this skill I was
taken feedback from my colleagues. Toolkit which has been employed through me in order
to doing negotiation are important and priority matrix. Regarding this, I receive positive
feedbacks from those person who are work with me.
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Can you identify any contradictions from your analysis above? For example, is there a
match between how you see yourself and how others see you, or not?
One of the main contradiction which I found after analysis is that I thought that my
negotiation skills are good but according to my colleagues’ point of view, these are not
much. So, I have to work more on these and should try to increase them.
How will this skill help me in the future? (use references to support your argument)
Negotiation skills will help me in future in resolving the conflict and making the positive
business environment. From this, I can deal with any problems.
What is the core skill?
In this, the team work is the core skill. When all staff members work together in a team in
an organisation, then it is called a team work. It is helpful in making the business successful
and productive. If all staff members will work in team, then they can achieve the
organisational objectives as well as goals in a given period of time. Team work refers to a
process of collaboratively working with the people as well as group of people in context to
accomplish the aims and goals of an organisation. Team work is the main and also important
part of an organisation and it is necessary for the colleagues or employees to work together
without developing any kind of conflict (Cozolino, 2014). It is the responsibility of the
manager of firm to motivate his staff to work in a team along with sharing their views,
feelings and opinions with the each other. Overall, team work is very essential for making
the business successful and effective. If staff members will work in a team then in this case,
it is necessary that they should try to coordinate as well as cooperate by using the skills and
also competences of individuals and giving some relevant feedbacks without arising any
kind of dispute. Manager motivate his team members to work effectively and work together
on the common goals and objectives. It is necessary that there should be understanding
among all employees and also do not dominate other team people. In addition to this,
manager should give them importance and also include them in the important projects of
company. If all staff members will work in team, then it will be the strength for an
organisation and through this, a business firm can compete with its competitors in an
effective manner.
Why is this core skill important? Why did I select this skill to reflect on? (use relevant
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theories and concepts to support your answer)
Team work is necessary in making coordination among employees and achieving goals of
firm in given time period. I select this skill in making better coordination and understanding
level.
Reflect on your current competent regarding this skill. How did you assess your
competence? (use your self-assessment findings, feedback from peers and your tutor,
plus your own reflections on your thoughts, feelings and behaviours to answer this
question)
According to my analysis, I identify this team work skill that I have good communication
and also motivation skill. Also, I have an ability to communicate with people in an effective
manner. Along with these skills, I motivate people to work together (Frye, 2014). I think
that it is more crucial skill which is nurtured through a person during look towards
successful career. Regarding this I prepared a questionnaire to take feedback from my
collogue and do improvement on the basis of feedback. Through this I can make
improvement in my skill or responsibilities.
Can you identify any contradictions from your analysis above? For example, is there a
match between how you see yourself and how others see you, or not?
On the basis of my point of view, I have good team work skills and also have an ability to
work in a team but according to my co-workers, I need to more develop my team skills and
try to make good impression on them.
How will this skill help me in the future? (use references to support your argument)
This skill is helpful for me in future context because if I will have this skill, then it can
work for making the business successful and also bringing my staff members together. With
the help of this, I can develop my skills more.
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What is the core skill?
In this, the conflict resolution is the core skill. In any organisation, conflict can arise, so it is
necessary for the manager to use the different ways for resolving the dispute among the staff
members and managers effectively. The conflict develops bad or negative impact on the
productivity and also hampers development of the business. Conflict resolution refers to a
process through which two or more than two dispute parties are engage in the disagreement,
debate and also conflict in order to resolving them. In context to this, it is necessary for the
manager to have the conflict resolution skills for making the solution of any kind of conflict
among the staff members or management by using effective methods or tools and
techniques in an appropriate manner. At the workplace, conflict includes various styles,
views and approaches which are resolved in an easy manner (Gonzales and Hancock, 2011).
The conflict arises due to misunderstandings. However, the manager should resolve the
issue with the help of negotiation, conciliator and by taking the help of trade union. There is
a conflict resolution process which a business firm used to making solution of problems in
an effective and proper manner. There are various kinds of conflict resolution styles which
manager uses in order to resolve the dispute like yielding style, competitive, cooperation,
avoidance, conciliation etc. With the help of using these styles, employer can make the
solution for conflict. If the issue among staff members or the management will be resolved
then it will be helpful in further enhancing the development as well as profitability of an
organisation. At the time of resolving any conflict, it is essential that the mind of manager
should be positive so that he can overcome the problems in a constructive manner. In
context to this, there can be many reasons of conflict like poor communication, confusion in
work, roles, working environment etc. So, it is necessary that employer should provide
training to staff members for increasing their skills, capabilities and knowledge.
Why is this core skill important? Why did I select this skill to reflect on? (use relevant
theories and concepts to support your answer)
This conflict resolution skill is necessary or important in resolving conflict by using the
effective and appropriate strategies in a satisfactory manner. It will be helpful in making the
business process good and successful.
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Reflect on your current competent regarding this skill. How did you assess your
competence? (use your self-assessment findings, feedback from peers and your tutor,
plus your own reflections on your thoughts, feelings and behaviours to answer this
question) I assessed my competence after collecting the feedback from my tutor that I have
good conflict resolving skills in making the business effective and also maintaining the good
and harmonious relationship among all the people in an organisation. From interacting with
all my subordinates, I identified that I have an ability to deal with conflicts and also handle
them all situation in better manner (Lombardo and et. al., 2010). Tool kits which used in the
situation of conflict are being more supportive and better communication.
Can you identify any contradictions from your analysis above? For example, is there a
match between how you see yourself and how others see you, or not?
I identified a contradiction from my analysis that other people see that I do not have much
ability and also skill to deal with any conflict condition but according to my view point, I
have this skill and try to resolve conflict in an effective way.
How will this skill help me in the future? (use references to support your argument)
This conflict resolution skill will help me in future in case if there is any kind of dispute
arise at the workplace, then I have this skill to deal with that in a proper manner.
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What is the core skill?
In this, the core skill is receiving feedback. The employer and employees play a very crucial
role in an organisation. Feedback is a core skill and it is concerned with any thing like
services, products, customer service, interaction etc. In an organisation, it is necessary to
take feedback from those people who use the services of firm as well as products. With the
help of feedback, firm can know about the strengths and effectiveness of its services and
also products. Feedback is necessary for survival as well as working of all important
mechanism. It is for employees as well as customers (Murphy and et. al., 2010). After
providing the products as well as services, it is necessary that company should take the
feedback from customers regarding the services of company and its products. Firm can take
the feedback from its staff members about the working conditions, training, behaviour,
organisational culture etc. After receiving the feedback, it is the responsibility of the firm to
make some changes in its existing products along with the services on the basis of
customers’ preferences and also their reviews. Feedbacks is helpful in making the business
successful and from this, company make its business process more effective. If firm will
make changes in its process and products, then it will be beneficial for the business. With
the help of this, production and profitability of the company will be increased. Top
management also takes feedbacks from the company about their services and working
environment. With the help of receiving feedbacks, firm can fill the gap among the company
and customers or staff members. On the other hand, through taking assistance from
feedbacks, a business firm can make continuous changes in its operations and production
process.
Why is this core skill important? Why did I select this skill to reflect on? (use relevant
theories and concepts to support your answer)
This skill is necessary because with the help of this, I can know about the perception of
people who are using my services and products.
Reflect on your current competent regarding this skill. How did you assess your
competence? (use your self-assessment findings, feedback from peers and your tutor,
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plus your own reflections on your thoughts, feelings and behaviours to answer this
question)
I can assess my competency in taking feedback from the people and also convince them that
I can give them better and effective services. Main tools by which the self- assessment can
conduct are graphic rating scales, take feedback from staff members, fill survey form
through mentors (Salvatore and et. al., 2012). In order to overcome from all problems,
stakeholders given with form of survey in order to examine all difficult areas like for an
instance consumers relationship, pricing strategy to identify the hinder performance.
Can you identify any contradictions from your analysis above? For example, is there a
match between how you see yourself and how others see you, or not?
Yes, I can identify a contradiction from analysis that other people think that I need to
improve my receiving feedback skill from people but I also need to improve it.
How will this skill help me in the future? (use references to support your argument)
It will be helpful in future in knowing about the perception of the customers so through this,
it can be helpful in making my products or services better according to the consumer’s
needs.
Action Plan
From the above given information, it can be analysed that I should develop my three key
areas and skills which are: team work, receiving feedback and conflict resolving. All these are
very effective and helpful in making the business process successful and efficient. In addition, all
these are the necessary skills which are needed at every stage of an organisation. In context to
this, I gathered some of the effective and beneficial data from different sources as I thought that I
have an ability to deal with any kind of problems of an individual as well as group of people.
Team work is an effective core skill and it helps in bringing coordination between the different
activities and skills for accomplishing the set organisational aims and objectives in an effective
or appropriate manner. I motivate my staff members to work together in a team in order to
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achieve the common goals and objectives of an organisation. I have an ability to dealing with
the conflict problems and make the proper solution of conflict among two or more than two
dispute parties. With the help of taking feedback, I can know about the perception of people
about the products and customers services.
With the help of mentioned reflective statements, I searched that these all skills are
helpful or me in developing my career and very effective in providing some beneficial
opportunities for me. At the time of deleting process with different persons I feel like more
responsible person and it is helpful in increasing my skill of decision making. These all are the
effective skills in which are helpful in increasing my quality work and I also take part in different
learning programmes. With the help of this I can increase my strengths and through this I can
also do my business related activities in an effective and proper manner.
On the other hand, weakness is not good for business. My negotiation skills are not
good. I need to work on developing my this skill to resolving the conflict at work place in an
effective or satisfactory manner because it can develop the bad impact on the development and
growth of process of an organisation. So, in order to this, it is necessary for me to work on my
negotiation skills and also try to improve them for dealing with the conflict situation.
For the purpose of improving skills, it is necessary for me to focus on the staff members
or workers by effectively listening their problems. In addition to this, at the time of my study
period, I can focus on negotiation and also its process. From this, I can learn many things and
also develop ability to deal with various kinds of conflict resolution process. From this I can
manage all the conflict situations in a proper manner and it will be beneficial for the success of
an organisation. I also take part in some of the programmes in order to developing my skills in a
proper manner. It will be very helpful for me in enhancing the skills and also knowledge about
solving the conflict problems.
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REFERENCES
Books and Journals
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