Capstone Project: Culturally Sensitive Communication Analysis

This report, a capstone project on culturally sensitive communication, examines the importance of effective communication in healthcare settings, particularly in light of increasing cultural diversity among patients. It presents a strategic plan outlining actionable management items to enhance cultural sensitivity, including cost analysis, labor requirements, and technological needs. The plan details the benefits for various stakeholders, such as leaders, employees, patients, and providers, and envisions a healthcare environment free of cultural barriers. The report emphasizes the significance of training to increase cultural awareness, improve communication skills, and promote better decision-making. It also highlights the use of formal and informal communication methods and discusses short-term and long-term planning. The conclusion underscores the importance of culturally sensitive communication for fostering a respectful and supportive healthcare environment, celebrating diversity, and ultimately improving patient outcomes. The report provides a comprehensive overview of how to implement and maintain effective communication strategies within healthcare organizations.

Running head: CULTURALLY SENSITIVE COMMUNICATION
CULTURALLY SENSITIVE COMMUNICATION
Name of the Student
Name of the University
Author note

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Table of Contents
Introduction................................................................................................................................2
Strategic Plan.............................................................................................................................2
Conclusion..................................................................................................................................7
References..................................................................................................................................9

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Introduction
With the help of verbal as well as non-verbal communication, clinical professionals
help to detect individual requirements of the patients. It helps to provide equity in healthcare.
Clinicians are able to reflect on their values, beliefs and values (Liburd et al., 2020). Many
researches say that clinicians are not efficient to perform cultural sensitive communication
because of their limited practical educational programs. As a result of that, patient party is not
at all satisfied to the clinicians.
This report clearly describes regarding the management function of the culturally
sensitive communication is described (Ristevski et al., 2020). It includes costs; requirements
of labours as well as technologies and communication are discussed. In this report, it is
discussed who will get benefited because of this strategy (Liburd et al., 2020). In this report,
it is also highlighted that what will be the look if this problem is resolved.
Strategic Plan
1. What should the management do
 Implementations
 Cost
Hospital Authority will pay the entire cost for implementing culturally
sensitive communication.
Cultural sensitive communication helps to build trust between
healthcare professionals as well as patients (Vahdaninia et al., 2020). If
clinicians show cultural sensitive communication then it increases comfort
among the patients. It helps to enhance the trust among the patients. It leads
to create total satisfaction with care. It also helps to create an interpersonal

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control in the procedure of healthcare industry. It helps the patient to feel
comfort. It can create greater adherence to the treatment and improves the
result of the healthcare. However, many scientists say that a lack of trust can
create some opposite conditions. It may lead to a lack of recovery and dissent
with the guidelines of treatments.
 Labour needed
A special training is required for the labours. It is important for
following reasons:
 Increasing cultural awareness
This training helps the labours to respond to their unconscious
and hidden bias based on their unfair assumptions and stereotypes
(Slobodin et al., 2020). It helps to increase the cultural awareness
before an employee’s racial bias generates crisis for the entire
organisation.
 Changing the behaviour of labours
If proper connection is established with the colleagues and
other staffs then it gives lots of positive works. They can behave
appropriately (Virani et al., 2020). This training helps a labour
understand regarding appropriate and inappropriate behaviours towards
the patients. It is totally based on the race, ethnicity, gender or sexual
orientation. It helps to improve the team work as well as motivation of
the labours.
 Taking better decisions

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Stereotypes and unconscious biases can store huge amount
information. It may create some issues while they are inside the
hospital premises (Kamimura et al., 2020). For example, if a skilled
labour is not getting promotion because of his or her accent or gender,
not based on their skills or efficiencies, then it creates a huge problem
inside the hospital premises. With the help of this training, labours are
able to know how unconscious bias distracts their decision making
capability (Yashadhana et al., 2020). They may learn what they can do
avoid the snap judgements regarding people that may heart the hospital
administration and leads to different types of claims.
 Improving the communication skills
A lack ok knowledge regarding cultural sensitivity can lead the
labour to perform ineffective communication with the other labours. It
can be done internally as well as externally (Virani et al., 2020). It may
offend the patient parties, colleagues and other staffs in the hospital
premises. With the help of this training, the hospital authority can
deliver the necessity of the cross cultural communication and
importance words, pitch, body languages and many others while
making relation with various types of people.
 Speaking up
This training helps the employees to enhance the ongoing
conversations among the labour community regarding the dealing with
bias and insentive remarks as well as behaviour (Vahdaninia et al.,

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2020). This training helps a labour to speak up, raising questions and
concerns.
 Technology needed
In social environment and health care logic model access to the health
promotion, injury prevention and disease provides an intermediate indicator
along with a pathway linking resources in the socio environment to the health
care results. In cultural competence, an important component of access is the
healthcare systems (Slobodin et al., 2020). It is totally related to the healthcare
facility because the target of the culturally component care is ensure the
appropriate services and decreasing the probability of medical some mistakes
misunderstandings caused by languages and culture. Cultural competence has
lots of potential for enhancing the effectiveness of care by decreasing the
unnecessary diagnostic testing or improper use of services.
 Communication
 Gaining employee buy-in
In the hospital, the clinicians are assessing the current effort for
improving communication (Campbell et al., 2020). With the help of
that they avoid fatal mistakes in healthcare communication. They are
bale to generate internal communication strategy (Ristevski et al.,
2020). With the hospital, they are able to communicate in simple
language with the patient party and other staffs. It helps them to
streamline their communication channel. Employees have to prioritize
the face to face communication. It is the most efficient way to establish
the efficient communication process in healthcare industry. With the

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help of the above mentioned strategies, employees are supporting their
organisation.
 Formal versus informal
Formal communication is frequently found in healthcare policies. It is
very rigid. It does not provide any room for feedback. Healthcare professionals
use formal communication while explaining the policies for the hospitals and
patients (Palmer-Wackerly et al., 2020). Informal communication is less
structured and it helps to allow a huge amount of communication between
patients and caregivers. Conversing patients to tell regarding their family
details, personal interests and daily activities are fall under the category of
informal communication.
 Short term versus long term planning
In short-term planning, the hospital authority tries to develop the
communication strategies of the individual employees so that they can perform
smooth communication among themselves and with the patient parties. They try to
implement this within one or two years (Ling, Poorisat & Chib, 2020). Long term
planning is to make a proper communication system and some protocols of cultural
communication to provide better communication with the patient parties.
2. Who will benefit?
 Organisation
 Leaders

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With the help of efficient strategic plan of the culturally sensitive
communication, it helps the leaders to interact with the sub-ordinates and able
to apply appropriate leadership strategy (Liburd et al., 2020).
 Employees
With the help of this strategic plan, employees are able to
communicate efficiently with the higher management and patient parties
(Kamimura et al., 2020). It helps the employees to solve their own concerns as
well as concerns of the patients.
 Patients
With the help of this strategic plan, patients are able to communicate freely
with the hospital staffs regarding their issues and concerns, so that they can get
necessary help from the end of the hospital management (Deyessa et al., 2020).
 Providers
With the help of this strategic plan, providers can able to establish efficient
communication for raising their demands and other concerns to the hospital
management (Campbell et al., 2020). It helps the hospital to know the concerns of the
providers of the hospital.
3. What will be the healthcare environment looks like if the problem is solved?
After implementing this strategic plan, there will be a very friendly
environment within the hospital (Abramson & Mancini, 2020). There will be no
cultural barriers for performing communication among the employees as well as with
the patients. It helps the hospital authority to achieve their expected target very
easily.

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Conclusion
Culturally sensitive communication is very important for healthcare industry. It
allows the clinicians to work efficiently with other cultures. It helps to give proper respect to
all the employees having various cultures. It helps to decrease the cultural barriers between
clinicians and patients. With the help of strategic planning, hospital authority can improve the
culturally sensitive communication. After successful implementation of the strategic
planning, hospital authority is able to make a friendly environment inside the hospital
premises. Hospital authority can establish a proper communication system as well as some
communication protocol so that efficient communication is performed within the hospital
premises. Cultural Sensitive Communication helps to celebrate cultural diversity within the
organisation because it helps the healthcare workers to know about various cultures. It also
helps the staffs to become more culturally sensitive. It allows the employees to feel valued
and appreciated. It helps to motivate the employees to do the work properly. At current
scenario, cultural diversity within the organisation is very important because it helps the
employees to give proper respect to other employees beyond the culture. In healthcare,
patients will communicate efficiently with the clinicians. It can only be implemented with the
help of appropriate training policies. It helps the healthcare workers to show empathy,
sympathy, respect and humility to patients. It also helps the healthcare workers to track
individual beliefs and preferences.

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References
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Deyessa, N., Webb, S., Duku, E., Garland, A., Fish, I., Janus, M., & Desta, M. (2020).
Epidemiological study of a developmentally and culturally sensitive preschool
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Palmer-Wackerly, A. L., Chaidez, V., Wayment, C., Baker, J., Adams, A., & Wheeler, L. A.
(2020). Listening to the Voices of Community Health Workers: A Multilevel,

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