Enhancing Service Delivery Through Effective Communication Strategies

This report explores the importance of communication strategies in enhancing service delivery within an organization, emphasizing the significance of effective stakeholder communication. It highlights the need for understanding diverse audiences, utilizing digital media platforms, and delivering genuine value to customers. The report also stresses the importance of actively listening and responding to stakeholder needs, as well as developing newsletters to keep stakeholders informed. By implementing these strategies, organizations can improve relationships with stakeholders and enhance overall operational effectiveness. The report references key academic sources, providing a comprehensive overview of the subject matter.

Running head: PROMOTION OF EFFECTIVE SERVICE DELIVERY
Promotion of Effective Service Delivery
Name of the Student:
Name of the University:
Author note:

2PROMOTION OF EFFECTIVE SERVICE DELIVERY
What external communication strategies have you helped to develop, between your
organisation and its stakeholders?
In an organization, communication plays an important role. Starting from the conflicts
between the employees to smaller issues in the organization can be avoided with proper
communication techniques (Nguyen, Chileshe, Rameezdeen & Wood, 2019). Some of the
external communication techniques that can improve the operations between the organization
and the stakeholders are given below:
 Knowing the audiences: It is important to understand the language of the audiences. The
priority of the consumers must be taken under consideration along with the shareholders,
partners and influencers, all plays an important role as an audience to the organization.
 Choosing the right platform: With the advancement of the digital media, the clients,
consumers, shareholders and many of the stakeholders are active over the social media.
Thus communication over the social media is one of the most effective way now a days.
 Delivering real Value: One of the most important stakeholder of any business is customer
who believes in real product rather than just hoax that are developed by the companies
(Costa-Sánchez & Baró, 2019).
 Listening and responding accordingly: communicating with all stakeholders helps in
resolving conflicts and enhancing the organizational infrastructure. Understanding the
demands of the individuals and generating responses accordingly is effective in
improvement of relationship between the stakeholders and organization.
 Development of the newsletters: Newsletter is an effective way to let the stakeholders
know what the organization is planning on. It is a unique way to convey the new
technologies or the upcoming planning and programs of the company to its stakeholders.

3PROMOTION OF EFFECTIVE SERVICE DELIVERY
References:
Costa-Sánchez, C., & Baró, B. F. (2019). Corporate communication, marketing, and video
games. In Communication: Innovation & Quality (pp. 421-433). Springer, Cham.
Nguyen, T. H. D., Chileshe, N., Rameezdeen, R., & Wood, A. (2019). External stakeholder
strategic actions in projects: A multi-case study. International Journal of Project
Management, 37(1), 176-191.