In-Depth Report: Service Implementation and Management Strategies

This report delves into the critical aspects of service implementation and management, emphasizing the importance of Service Level Agreements (SLAs) between IT service providers and customers. It highlights three types of SLAs: Service Level SLA, Customer-based SLA, and Multi-level SLA, each tailored to different scenarios, such as a bank ensuring transaction times at ATMs or a caravan park accommodating club members. The report underscores that SLAs should be meticulously documented to ensure clarity and effectiveness, especially in multi-level frameworks that address the complexities of subordinate services and member relationships within organizations like the CCP club. The included references support the discussion on renegotiation in service level agreement management, prediction of SLA violations, and formal service-level agreement languages for cloud computing.

Running head: SERVICE IMPLEMENTATION AND SERVICE MANAGEMENT
SERVICE IMPLEMENTATION AND SERVICE MANAGEMENT
Name of the Student
Name of the Organization
Author Note

1SERVICE IMPLEMENTATION AND SERVICE MANAGEMENT
Recommendations
The service level agreement is to be done between the provider of IT Service and the
customers or the members. If any bank is concerned, an example can be taken, which is
transaction will not last for more than 10seconds while withdrawing money from an ATM. Three
types of SLA can be provided for the CCP club. It is to be considered that the provider of IT
service gives the query service for a number of members (Hani, Paputungan and Hassan 2015).
In case of a Service level SLA, the level of service of the member query service will be same for
all the members which will be utilising this service. For an example, caravan parks may provide
accommodation to all the public club members in all the states of Australia. In case of the
Customer based SLA, an agreement is done with one member, covering all the services which
are utilised by this specific member (Uriarte, Tiezzi and Nicola 2014). If the provider of IT
service provides with a number of services for the members and if all the levels of service are
properly documented in one single service level agreement for the services provided, it will
become a SLA which is based upon customer. In case of multi-level SLA, several aspects of
SLA are to be defined as per the CCP club of the member using some sort of inheritance with all
definitions relevant for all levels of subordinates (Leitner et al. 2013). This SLA focusses
specially on the CCP club of the members associated. All the interrelationships with the
subordinate services are utilised while defining the multi-level framework of the service level
agreement.

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References
Hani, A.F.M., Paputungan, I.V. and Hassan, M.F., 2015. Renegotiation in service level
agreement management for a cloud-based system. ACM Computing Surveys
(CSUR), 47(3), p.51.
Leitner, P., Ferner, J., Hummer, W. and Dustdar, S., 2013. Data-driven and automated prediction
of service level agreement violations in service compositions. Distributed and Parallel
Databases, 31(3), pp.447-470.
Uriarte, R.B., Tiezzi, F. and Nicola, R.D., 2014, December. Slac: A formal service-level-
agreement language for cloud computing. In Proceedings of the 2014 IEEE/ACM 7th
International Conference on Utility and Cloud Computing (pp. 419-426). IEEE Computer
Society.

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