Leadership and Management of Service Industry: A Comprehensive Report

This report provides a comprehensive analysis of leadership and management within the service industry, using Intercontinental Resort as a case study. It begins by examining classical management theories like scientific, administrative, bureaucracy, and behavioral theories, and their application in the service context. The report then discusses various leadership styles such as democratic, autocratic, transformational, and coaching, and analyzes the role of leaders in the industry. Furthermore, it explores internal and external factors that influence management styles and organizational structure, including employees, customer demand, and competition. The report also delves into the hard and soft skills essential for leadership and management success, such as communication, time management, presentation skills, and technical expertise. Finally, it addresses change management systems and the future of leadership and management in the service sector, emphasizing the need for adaptability and continuous improvement. The analysis includes the Intercontinental Hotel Group, their leadership styles, and their organizational structure. The report provides a detailed examination of the factors affecting the firm and the skills needed for future success in the service industry.