Leadership and Management in the Service Industry: A Report on Skills

This report examines leadership and management within the service industry, focusing on a restaurant chain. It explores current leadership skills, including hard skills like operational control and soft skills such as empathy and patience. The report highlights future management skills, emphasizing collaborative efforts and problem-solving. It also discusses the impact of industry changes, specifically the adoption of digital technology for marketing, bookings, and customer information. The conclusion emphasizes the importance of both consensual and hands-off leadership approaches, along with the strategic use of technology to enhance business activities. The report references sources from the field of project management and leadership development.

Leadership and
management for service
industry

Table of Content
• Introduction
• Current management and leadership skill
• Future management and leadership skill
• Changes in industry system
• Conclusion
• References

Introduction
Leadership and management for services enterprise helps to formulate
rules and regulations by restaurant manager for making better business
decision and controlling the business activities. This presentation will
help to communicate with current or future leadership skills in relation to
restaurant chain.

Current management and
leadership skill
• Hard skill approach: It is helpful in restaurant's chain top level
management that make sure for timely delivery of services at high
quality by controlling the operations.
• Soft skill approach: Restaurant chain includes patients, humble and
empathy in services industry that help to fulfil the needs of
customers and employees who are working in restaurant.

Future management and
leadership skill
As restaurant chain is growing industry with the efforts of Managing
Director, Finance manager (Murat), Naz and employees. All works
collectively and shares the problems in order to sustainable growth of
the organisation.

Changes in industry system
As stated by finance manager, there is need to bring changes that will
helps to increase the productivity. Such as digital technology that will
help to marketing, promoting, booking and cancelling and providing all
information to customer.

Conclusion
From the above presentation it has been concluded that Hazev, Haz
and Tas is able to improve the management and leadership skills by
using consensual and hands off approach. Moreover, by adopting
digital technology industry can increase business activities by
overcoming the changes.

References
• Shirley, D., 2016. Project management for healthcare. CRC
Press.
• Thorpe, R., 2016. Gower handbook of leadership and
management development. CRC Press.

Thank You