Evaluating Service Relationship Management Framework for Service IQ

This report critically evaluates the service management framework of Service IQ, an industrial training organization in the hospitality, tourism, travel, aviation, and retail sectors. The assessment addresses the company's challenges, including data processing limitations, communication issues, and customer dissatisfaction, by applying the ITIL framework. The report justifies the framework selection, outlines its advantages and disadvantages, and provides recommendations for successful implementation. It emphasizes the framework's ability to improve human resource training, optimize IT asset management, and enhance customer satisfaction. The report also identifies potential barriers to adoption and suggests strategies to overcome them, ultimately aiming to operationalize aspects of a strategic plan to address the identified issues and improve Service IQ's service delivery and overall business performance.