Sharing Economy: Survey on Rating Systems, Trust, and Service Quality

This assignment presents a survey designed to explore the perceptions and attitudes of individuals towards the sharing economy, with a particular focus on the role and impact of rating systems. The survey questions cover a range of topics, including the frequency of using sharing economy services like Uber and AirBnB, the perceived trustworthiness of these services, and the influence of ratings on consumer choices. It delves into whether people believe ratings are accurate and transparent, and how these ratings affect the strategies of service providers. Furthermore, the survey investigates the perceived pros and cons of current rating mechanisms, and solicits recommendations for improvements. Questions also address the impact of factors like price, ease of access, and amenities on customer ratings, as well as the overall effect of the sharing economy on the standard of living. This comprehensive survey aims to provide valuable insights into the dynamics of trust, quality assessment, and consumer behavior within the sharing economy.

Running head: SURVEYING AND ANALYSIS
Surveying And Analysis
Name of the Student
Name of the University
Course ID

1SURVEYING AND ANALYSIS
1. Your age
 19-29
 30-39
 40-59
 60 and above
2. Gender
 Female
 Male
3. Sharing economy service (Uber, AirBnB) will transform the structure of economic future
 Strongly disagree
 Disagree
 Undecided
 Agree
 Strongly agree
4. Which sharing service do you currently use?
 AirBnB
 Peer-to-peer financing
 Crowdfunding
 Uber
 Car/bike share
 Community garden

2SURVEYING AND ANALYSIS
 None
 Others
5. How frequent do you use such services
 Once in a day
 Once in a week
 Once in a month
6. When do you use the service most?
 During weekdays
 During weekends
 On occasion
 On regular basis
7. People are considering of becoming involved in sharing economy by various ways
 Strongly disagree
 Disagree
 Undecided
 Agree
 Strongly agree
8. Rating plays an important role in building trust of the service providers on sharing
economic platform
 Strongly disagree
 Disagree

3SURVEYING AND ANALYSIS
 Undecided
 Agree
 Strongly agree
9. People always give true rating on services
 Strongly disagree
 Disagree
 Undecided
 Agree
 Strongly agree
10. Rating helps you to make your choice among different service providers (such as uber
and taxify)
 Strongly disagree
 Disagree
 Undecided
 Agree
 Strongly agree
11. The rating system influences strategy of service providers (such as AirBnB
accommodation)
 Strongly disagree
 Disagree
 Undecided
 Agree

4SURVEYING AND ANALYSIS
 Strongly agree
12. Existing rating mechanism correctly evaluates quality of services offered by its
providers
 Strongly disagree
 Disagree
 Undecided
 Agree
 Strongly agree
13. The exiting mechanism is transparent from both customer and service providers’ end
 Strongly disagree
 Disagree
 Undecided
 Agree
 Strongly agree
14. Existing mechanism are able to increase the confidence of customers
 Strongly disagree
 Disagree
 Undecided
 Agree
 Strongly agree
15. Pros of the current mechanism increases value of share economy.

5SURVEYING AND ANALYSIS
 Strongly disagree
 Disagree
 Undecided
 Agree
 Strongly agree
16. The current rating mechanism are simple and easy to understand
 Strongly disagree
 Disagree
 Undecided
 Agree
 Strongly agree
17. Young people are more attracted towards different services of share economy
 Strongly disagree
 Disagree
 Undecided
 Agree
 Strongly agree
18. High rating always implies high quality of service.
 Strongly disagree
 Disagree
 Undecided
 Agree

6SURVEYING AND ANALYSIS
 Strongly agree
19. Amenities offered by service providers influence customer rating
 Strongly disagree
 Disagree
 Undecided
 Agree
 Strongly agree
20. Customers may give false rating misguiding the decision of other customers
 Strongly disagree
 Disagree
 Undecided
 Agree
 Strongly agree
 Strongly disagree
21. Price influences your rating the most
 Strongly disagree
 Disagree
 Undecided
 Agree
 Strongly agree
22. You are willing to pay higher price if rating is high

7SURVEYING AND ANALYSIS
 Strongly disagree
 Disagree
 Undecided
 Agree
 Strongly agree
23. Easy and quick access to the services influence rating of customer
 Strongly disagree
 Disagree
 Undecided
 Agree
 Strongly agree
24. Review chart increase demand for different services in a shared economy.
 Strongly disagree
 Disagree
 Undecided
 Agree
 Strongly agree
25. Current rating system is unsatisfactory
 Strongly disagree
 Disagree
 Undecided
 Agree

8SURVEYING AND ANALYSIS
 Strongly agree
26. Standard of living has been increased with introduction of shared economy model
 Strongly disagree
 Disagree
 Undecided
 Agree
 Strongly agree
27. What is the existing mechanism of rating used by service providers of your selected
services?
Ans.
28. What are the pros and cons of current rating mechanism?
Ans.
29. What changes do you recommend in the current rating mechanism on sharing economy
platform?
Ans.