Association Between Shift Length, Job Satisfaction, and Quality

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This report presents a secondary analysis of the RN4Cast study, investigating the relationship between shift length and various outcomes for nurses in English hospitals. The study found that nurses working 12-hour shifts reported lower job satisfaction, poorer quality of care, and higher rates of care left undone compared to those working shorter shifts. The research, conducted across 31 NHS acute hospital Trusts, examined the impact of different shift patterns on nurses' self-reported measures, including job satisfaction, scheduling flexibility, care quality, patient safety, and care left undone. The findings emphasize the negative impact of longer shifts on both nurse well-being and the quality of patient care, supporting the growing international body of evidence. The study highlights the need for further research to optimize 12-hour shifts and mitigate potential risks associated with them, contributing valuable insights into the complex relationship between shift work and healthcare outcomes.
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R E S E A R C H A R T I C L E Open Access
Cross-sectionalexamination of the
association between shift length and
hospitalnurses job satisfaction and nurse
reported quality measures
Jane Ball1,2,3 , Tina Day4*
, Trevor Murrells4
, Chiara DallOra1,2
, Anne Marie Rafferty4
, Peter Griffiths1,2
and
Jill Maben4
Abstract
Background:Twenty-four hour nursing care involves shift work including 12-h shifts.England is unusualin
deploying a mix of shift patterns.Internationalevidence on the effects of such shifts is growing.A secondary
analysis of data collected in England exploring outcomes with 12-h shifts examined the association betwee
length,job satisfaction,scheduling flexibility,care quality,patient safety,and care left undone.
Methods:Data were collected from a questionnaire survey of nurses in a sample of English hospitals,conducted as
part of the RN4CAST study,an EU 7th Framework funded study.The sample comprised 31 NHS acute hospitalTrusts
from 401 wards,in 46 acute hospitalsites.Descriptive analysis included frequencies,percentages and mean scores
by shift length,working beyond contracted hours and day or night shift.Multi-levelregression models established
statisticalassociations between shift length and nurse self-reported measures.
Results:Seventy-four percent (1898) of nurses worked a day shift and 26% (670) a night shift.Most Trusts had a
mixture of shifts lengths.Self-reported quality of care was higher amongst nurses working 8 h (15.9%) compa
to those working longer hours (20.0 to 21.1%).The odds of poor quality care were 1.64 times higher for nurses
working 12 h (OR = 1.64,95% CI1.182.28,p = 0.003).
Mean care left undonescores varied by shift length:3.85 (8 h),3.72 (8.0110.00 h),3.80 (10.0111.99 h) and were
highest amongst those working 12 h (4.23) (p < 0.001).The rate of care left undone was 1.13 times higher for
nurses working 12 h (RR = 1.13,95% CI1.061.20,p < 0.001).
Job dissatisfaction was higher the longer the shift length:42.9% (12 h (OR = 1.51,95% CI1.171.95,p = .001);
35.1% (8 h) 45.0% (8.0110.00 h),39.5% (10.0111.99 h).
Conclusions:Our findings add to the growing international body of evidence reporting that 12 shifts are as
with poor ratings of quality of care and higher rates of care left undone.Future research should focus on how 12-h
shifts can be optimised to minimise potential risks.
Keywords: Shift work,12 h shift,Work hours,Care left undone,Quality of health care,Job satisfaction,Patient safety,
England
* Correspondence:tina.day@kcl.ac.uk
4Florence Nightingale Faculty of Nursing and Midwifery,Kings College
London,James Clerk MaxwellBuilding,57 Waterloo Road,London SE1 8WA,
UK
Fulllist of author information is available at the end of the article
© The Author(s).2017 Open Access This article is distributed under the terms of the Creative Commons Attribution 4.0
InternationalLicense (http://creativecommons.org/licenses/by/4.0/),which permits unrestricted use,distribution,and
reproduction in any medium,provided you give appropriate credit to the originalauthor(s) and the source,provide a link to
the Creative Commons license,and indicate if changes were made.The Creative Commons Public Domain Dedication waiver
(http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article,unless otherwise stated.
Ball et al.BMC Nursing (2017) 16:26
DOI10.1186/s12912-017-0221-7
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Background
This study was a secondary analysis of data collected in
England as part of the RN4Cast study,exploring the risk
of negative outcomes with nurses working 12 h shifts.
Specifically,we sought to establish whether there was an
association between shift length and reported outcomes:
nurse job satisfaction,satisfaction with work flexibility,
care quality,patientsafety,and care leftundone.This
paperis based on a reportpublished to the research
funder,NHS England [1].This report is available online
via the web,but was neither peer reviewed nor widely
disseminated and should be viewed as a reportto the
funder and not an academic publication.
The provision of 24-h nursing care involves shift work,
including long days or 12-h shifts [2,3]. Historically,
shift patterns were based on three eight-hour shifts per
day [4,5] but over the past20 years there has been a
tendency to move towards the 12-h shift[6, 7]. In the
last few decades,an increasing number of NHS hospitals
in England started to utilise 12-h shifts in the belief that
it is a more costeffective way ofproviding 24-h care,
with fewer overlaps between shifts,offering greater con-
tinuity of staffingover day and night [8]. However,
claims offinancialbenefits of12-h shifts by NHS Trust
Boards are made in the absence of economic evaluations.
Furthermore,some nurses preferto work longerdaily
hourswith fewershifts,giving them greaterflexibility
and more days away from work [911].As the majority
of the nursing workforce is female,this may also make it
easier to balance work and personalresponsibilities but
long days may carry hidden costs for staffand patients
[11,12].
However,some employers are increasingly concerned
over potential threats to patient safety and quality of care
and are choosing to revert to eight-hour shifts [13,14].
Although the handover period has been criticised for
being unproductive,with no formal overlap,12-h shifts
can have a negative impacton opportunities for ward
meetings,teaching,mentorship,teambuilding and re-
search [15,16]. A study by Stimpfeland colleagues
found that nurses who worked shifts of12-h or longer
were significantly more likely to reportpoor quality
care and poor patientsafety when compared to those
working eight-hour shifts [17].Furthermore,a study in-
cluding the patientsperspective reported lower satis-
faction with care in hospitals where staff worked longer
shifts[18].A recent systematic review oferror rates
among nurses found evidence ofa higher risk ofmis-
takes when working a 12 h shiftcompared to shorter
shifts (mostof the studies used 8 and 12 h as cut-off
points) [19].
The shift length argument has been explored by other
occupationalsectorsthan nursing and expertsbelieve
thatfatigue associated with long shifts played a major
role in the unfolding of disasters such as the Chernobyl
nuclearaccident,Three Mile Island incidentand the
grounding of the Exxon Valdez [20] A systematic review
by Smith and colleagues compared eight and 12-h shifts
across a broad range ofindustries and concluded that
working longershiftswithoutsufficientrest between
shifts may increase fatigue and,therefore,pose a threat
to safety[21]. However,researchbeyondhealth is
equivocaland some studies have found little differences
in terms ofcost or productivity [22] or levels offatigue
[23] by shift length.
In nursing,Geiger-Brown and Trinkoffcollated evi-
dence on 12-h shifts and concluded that long shifts are
unsafe for both patients,in terms ofmedication errors
and for nurses,who are at greater risk of musculoskeletal
diseases,needle stick injuries and drowsy driving behav-
iour [13].Estabrooks and colleagues reviewed 12 studies
comparing the effect of eight and 12-h shifts on quality of
care and health care provider outcomes. They found insuf-
ficient evidence to conclude that shift length had an effect
on patient or healthcare outcomes [4].
Two large European cross sectionalstudies of31,627
registered nurses concluded that those working shifts of
12 h or longer were more likely to report poor quality of
care,poor patientsafety,and higher rates ofcare left
undone [24]and higherlevelsof job dissatisfaction,
burnoutand intention to leave [25],when compared
with nurses working 8 h or shorter shifts.
Harris et al. reviewed 85 studiespublished between
1973 and 2014 according to five broad themes:risks to
patients,patientexperience,risks to staff ,staffexperi-
enceand impacton organisationalwork.The review
concluded thatthe evidence ofany clear effectof 12-h
shifts is inconsistent in outcomes and study design [26].
DallOra etalsscoping review ofthe effectof shift
work on employeesperformance and well-being synthe-
sised shiftpatterns across allsectors,not just nursing.
Although some large scale multicentre studies showed
that 12 h shifts are associated with worse staffand pa-
tient outcomes,the authors concluded that most studies
evaluated one single characteristic and failed to take ac-
count ofthe many complex facets ofshift work.It was
not therefore possible to draw firm conclusions as stud-
ies were often confounded by extraneous variables [27].
Currentknowledge showsthat widespread variation
exists in shift length across the EU. Recent analysis of data
from 12 EU countries (31,627 nurses in 2170 medical/sur-
gicalunits within 487 hospitals) explored variation in the
shiftlength nurses work between and within countries,
and within hospitals [24].Variation in typicalshift length
has been observed,with most countries presenting a clear
8 or 12 h shift pattern;England is unusual in presenting a
mixed economy in shiftpatterns with 32% ofday shifts
and 36% of night shifts lasting 12 h or more making it a
Ball et al.BMC Nursing (2017) 16:26 Page 2 of 7
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naturallaboratoryfor examining the effect of such vari-
ation on outcomes [24].
Data on nurseswork patterns,including their working
hours are notroutinely collected in the UK.However,
analysisof data collected through aseriesof cross-
sectionalsurveys ofnursesemployment in the UK indi-
cate that there has been a steep increase in the prevalence
of nurses working long shifts (12-h plus) in NHS hospitals,
from 31% in 2005 to 52% in 2009 [1].
Methods
We used data from a survey of nurses in a random sample
of English hospitals,conducted as partof the RN4Cast
study,an EU 7th Framework funded study of the nursing
workforcecovering12 EU countriesand threeinter-
nationalpartner countries beyond Europe [1].The study
soughtto examine the relationship between nursing in-
puts and patientoutcomes,whilstcontrolling for other
potentially confounding factors.The study included a sur-
vey of registered nurses in medicaland surgicalwards in
England.The sample comprised 31 NHS acute hospital
Trusts (administrative groupings ofhospitals)from 400
wards,in 46 acute hospitalsites.The questionnaire cov-
ered:practice environment,staffing and patient numbers
on the lastshift worked,quality and safety measures,
frequency ofadverse events,care left undone,job dis-
satisfaction and working hours (including shift length).
The survey was administered in spring/summer of2010,
2917 registered nurses responded achieving an estimated
response rate of39%.Ethicalapprovalfor the RN4Cast
study in England was sought and gained from the National
Research Ethics Committee (Ref:09/H0808/69) and per-
missions acquired for the research to be undertaken at
each hospital. Informed consent was obtained from partic-
ipants by completion of the questionnaire,as approved by
the ethics committee.
Measures
Five self-report measures representing care quality,safety
and job and work schedule flexibility satisfaction were
drawn from the survey.Four were converted into dichot-
omous (binomial) variables: poor quality of care nurse rat-
ing (poor/fair),poor patientsafety rating (failing/poor),
not satisfied with job (very dissatisfied/a little dissatisfied)
and not satisfied with work schedule flexibility (very dis-
satisfied/a little dissatisfied).A fifth measure ofcare left
undone was created from a list of 13 activities where re-
spondents were asked:On your most recent shift,which
of the following activities were necessary but left undone
because you lacked the time to complete them. The num-
ber of activities leftundone was counted to produce a
score out of 13.
Analysis
Descriptive analysis was undertaken,measures were de-
scribed using frequencies,percentages and mean scores
(care left undone with 95% confidence intervals) by shift
length,working beyond contracted hours and day (in-
cluding afternoon and evening) or night shift,and a box
plot of shift length by day or night shift.Multi-levelre-
gression modelswere used to establish whetherthere
were statisticalassociations between shiftlength and a
number ofnurse self-reported measures ofcare quality
and job and work schedule flexibility satisfaction,whilst
accounting for other factors and correcting for cluster-
ing within trustsand wards.The potentialpredictors
identified were:shift length,working beyond contracted
hours,day/night shift,medicalor surgicalunit,patients
per nurse (grouped in patientincrements oftwo),pa-
tients per HCA (Quintiles),full or part-time work,age
(in ten year bands),Trust size,high (or not) technology
trust,teaching (or non-teaching) trust.
A multilevel logistic model was fitted to each of the di-
chotomous measures,and a multilevelPoisson modelto
the numberof activitiesleft undone using IBM SPSS
Version 22 GENLINMIXED.The dependentvariables
poor quality of care nurse rating (poor/fair),poor patient
safety rating (failing/poor),not satisfied with job (very
dissatisfied/a little dissatisfied with work schedule) were
modelled assuming the data were generated from a bino-
mial distribution.The care leftundone score (thirteen
items range 013) was modelled assuming the data were
generated from a Poisson distribution.
Each modelincluded random effects for intercepts at
the ward and trust levels.These random effects help to
establish whether significantresidualvariation remains
between trusts and wards (within trusts)in the model,
after the inclusion ofthe predictors,and to enable cor-
rect estimation ofstandard errorsin the presence of
clustering.It was not possible to fit random intercepts at
both trust and ward levels for either poor quality of care
nurse rating or poor patientsafety rating.We dropped
the trustlevelrandom interceptfrom the formerand
the ward levelrandom interceptfrom the latter to
achieve model convergence.
Results
A totalof 2568 nurses (out of2917) provided informa-
tion on the length of their last shift and whether it took
place during the day (morning/afternoon/evening) or at
nightof whom 74% (1898)had worked a day shift and
26% (670)a nightshift(Table 1).Analysis atthe ward
level showed a high degree of variation in day shift dura-
tions between wards in the same hospitals;most Trusts
having a mix of eight hour shifts,12-h shifts,and shifts
of a variety ofother lengths.Few Trusts have a single
Ball et al.BMC Nursing (2017) 16:26 Page 3 of 7
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shift length in operation across or within the wards stud-
ied (see Fig.1).
In Table 2 the results from the multi-levelregression
models are presented.The odds ratios (or in the case of
care leftundone the rate ratios)are given,with 95%
confidence intervalscomparing each shiftlength cat-
egory (8.0110.00 h,10.0111.99 h,12 h)with shift
length 8 h (reference category) adjusting for allother
predictor variables.
The amountof self-reported poor quality ofnursing
care was lower amongstnurses working eighthours or
less(15.9%)compared to those working longerhours
(20.0 to 21.1%).Length ofshift was significantly associ-
ated with poor quality ofnursing care in the multilevel
model (F[3,2314] = 2.95,p = .031).The odds of poor
quality care was 1.64 times higher for nurses working a
12-h or longershift compared to those working eight
hours or less (OR = 1.64,95% CI 1.182.28,p = 0.003).
A similar trend wasapparentfor safetyratings.A
smaller proportion of those working shifts of eight hours
or less rated patientsafety as poor (5.7%)than nurses
working a longershift (6.7 to 7.3%).However,in the
multi-levelmodel,this relationship was notsignificant
(F[3,2313] = 0.25,p = .86).
Mean care left undonescore varied by length of shift:
3.85 (8 h),3.72 (8.0110.00 h),3.80 (10.0111.99 h)
and was highestamongstthose working 12 h orover
(4.23).This relationship wassignificantin the multi-
level model (F[3,2326] = 6.37,p < 0.001).The rate of care
left undone was 1.13 times higher for nurses working a
12 h or longer shiftcompared to those working eight
hours or less (RR = 1.13,95% CI 1.061.20,p < 0.001).
Nurse dissatisfaction with their job varied with length
of shift:35.1% (8 h shift),45.0% (8.0110.00 h),39.5%
(10.0111.99 h)and 42.9% (12 h).This relationship
was significant in the multilevelmodel(F[3,2318] = 3.46,
Table 1 Descriptive statistics:quality of care,patient safety,care left undone,job satisfaction,work schedule flexibility by shifts
Poor quality of
nursing care
rating
Poor patient
safety rating
Care left undoneNot satisfied
with job
Not satisfied with
work schedule
No.in each categoryNo. % No. % Mean (95% CI) No. % No. %
8 h shift 860 136 15.9 49 5.7 3.85 (3.723.98)301 35.1 186 21.8
8.0110.00 356 73 20.6 26 7.3 3.72 (3.523.92)159 45.0 104 29.4
10.0111.99 496 99 20.0 33 6.7 3.80 (3.633.98)194 39.5 116 23.5
12 856 180 21.1 59 6.9 4.23 (4.094.37)366 42.9 230 27.0
Not overtime 1269 198 15.7 62 4.9 3.24 (3.143.34)412 32.7 253 20.0
Working beyond contracted hours1289 288 22.5 105 8.2 4.67 (4.554.79)605 47.1 380 29.6
Day shift 1898 340 18.0 116 6.1 4.11 (4.024.21)730 38.5 434 23.0
Night shift 670 148 22.2 51 7.7 3.48 (3.343.62)290 43.8 202 30.4
Fig. 1 Shift length by day/night
Ball et al.BMC Nursing (2017) 16:26 Page 4 of 7
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p = .016).When taking the other predictor variables into
account,the odds ofbeing dissatisfied were 1.51 times
higher for nurses working shifts of12 h or more com-
pared to those working eighthours or less (OR = 1.51,
95% CI 1.171.95,p = .001).
There was no clear pattern of variation in dissatisfaction
with work schedule flexibility by length ofshift:21.8%
(<8 h shift),29.4% (8.0110.00 h),23.5% (10.0111.99 h)
and 27.0% (12 h) reported being dissatisfied.When this
relationship was explored in multilevelmodel,the rela-
tionship was not significant (F[3,2314] = .1.45, p = .23).
Discussion
Englandis unusualcomparedwith other European
countries in the diversity ofshiftlengths worked [24].
Our analysisof data from this cross-sectionalstudy
using multilevel regression models found that the length
of shift worked by nurses was a predictor ofcare rated
as poor quality.Working 12-h or longer shifts was sig-
nificantly associated with a higher rate of necessary care
being left undone.Nurses working 12-h shifts or longer
reported higher levels ofpoor patientsafety.However,
when taking into accountotherfactors(mostnotably
staffing levels and working beyond the scheduled shift),
shift length was not a statistically significant predictor of
the overall patient safety rating of the ward.
Our findings add to the international body of evidence
reporting that working 12 h shifts or longer are associ-
ated with poor ratings of quality of care and higher rates
of care leftundone [17,24,28,29].Some studies have
proposed 12-h shifts as a way to improve efficiency [30],
however our study indicates that these long work hours
may compromise care.The premise that 12-h shifts are
costeffective may be contested,as it is unlikely thata
net increase in efficiency can be obtained while 12 h
shifts are associated with an increase in care left undone
with a consequent decline in care quality.
It may be reassuring to note thatin our study there
was no significant reduction in safety ratings,but other
research points to contrasting conclusions,with a recent
review describing evidence ofthe detrimentaleffects of
long shifts on safety [25].Furthermore,a US study of
633 nurses reported thatinpatientdeaths were signifi-
cantly more likely to occur in hospitals where nurses re-
ported scheduleswith long work hours[31].If long
shifts havepreviouslyshown to impacton mortality
rates,more research needs to be done before concluding
that 12-h shifts are safe or at least carry comparable risk
to shorter shifts.
Anecdotally,nursesviewsof 12-h shiftsare mixed;
many are attracted by 12-h shifts as itcompresses the
working week into fewer days,allowing more time off
and reducing traveltime and costs,but some describe
such shifts as exhausting and are concerned aboutthe
perceived adverse effect on performance [16,29,31,32].
In our study,nurses working 12-h shifts were,how-
ever,no more or less satisfied with their work schedule
flexibility than those working shortershifts.However,
our results highlight that when nurses are working 12-h
shifts,they were less likely to express satisfaction with
their jobs when compared to those working lessthan
12 h.The results reveal that when the samples of nurses
are closely matched (all working in same type of ward in
NHS acute trusts)and differences in the working con-
text of nurses working long shifts are taken into account,
nursesare less satisfied with theirjobs compared to
those working shifts of8 h or less.This is in line with
findingsfrom the study by DallOra etal. which also
concludes thatsuch long shifts are associated with job
dissatisfaction.The authorshypothesise thattotallife
satisfaction and job satisfaction are two different con-
ceptsand,therefore,even ifnursesmay find working
fewerdaysappealing fortheir work-lifebalance,this
shiftpattern may lead to stress and fatigue on the job
[25].Individual nurses may hold a range of views on 12-
h shifts including personal efficiency benefits in working
longer shifts whilst nonetheless finding them very tiring
and being concerned about the effects of fatigue on their
ability to deliver good patient care.
Limitations
This study relied on cross sectionaland nurse-reported
data,similar to the majority of shift length studies.This
may have led to subjective interpretations of the outcome
Table 2 Multilevelregression models:associations between shift length and outcomes
8 h shift (reference category) 8.0110.00 h 10.0111.99 h 12 h
Poor Quality of Nursing Care 1.00 1.21 (0.821.80) 1.43 (0.962.11) 1.64* (1.182.28)
Poor Patient Safety 1.00 1.00 (0.561.77) 0.99 (0.561.75) 1.17 (0.731.89)
Care Left Undone 1.00 0.97 (0.901.04) 1.05 (0.971.14) 1.13* (1.061.20)
Not satisfied with job 1.00 1.31 (0.971.77) 1.33 (0.981.80) 1.51* (1.171.95)
Not satisfied with work schedule 1.00 1.08 (0.781.51) 0.91 (0.641.28) 1.22 (0.921.61)
Controlling for:working beyond contracted hours,day/night shift,medical or surgicalunit,patients per nurse (grouped in patient increments of two),patients per
HCA (Quintiles),full or part-time work,age (in ten year bands),Trust size,high (or not) technology trust,teaching (or non-teaching) trust
Odds ratios (95% confidence interval);for the outcome Care left undone a rate ratio (RR) is provided instead
* Statisticalsignificance p <0.01
Ball et al.BMC Nursing (2017) 16:26 Page 5 of 7
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measures,for example some nursesmay conceptualise
good quality of care in a certain way that may not reflect
the same concept for other nurses. The cross sectional na-
ture of the data prevents us from inferring any cause-
effectrelationshipsbetween shiftlength and outcomes.
Furthermore,mostof the outcomes were captured by a
single item question (e.g.In general,how would you de-
scribe the quality of nursing care delivered to patients on
your unit/ward?).However,the whole picture is likely to
be much more complex than a mean score can illuminate.
Many different features of working patterns are identified
as having a relationship with job performance [25].How-
ever, in common with many of the studies in this field, this
research has examined a single dimension - shift length
and overtime without taking into account other features
such as shift sequences,breaks,rest time between shifts
and control over working hours.More research is needed
to understand how these features relate to one another,
and the potentialfor positive working practices (such as
sufficient rest times) to off-set the negative relationships
reported here.
Conclusions
The decision to introduce,keep,or remove the 12-h
shiftis a challenging one for nurse managers.From an
employers point ofview,a move to 12-h shifts can ap-
pear to reduce short term costs by reducing the overlap
and enabling a reduction in workforce.But very little is
known abouteither the long term effects on staffsick-
nessabsence and turnoveror the effectsof removing
this period of overlap,which traditionally was a key time
for learning and mentoring to take place for both staff
and students.If 12-h shifts are associated with increased
fatigue and more missed care then productivity can be
lost.None ofthe studies reviewed included a review of
these effects or provided economic evidence.More re-
search is required in this area.
A key issue of 12-h shifts is that it depends on how its
done.The question we have sought to address has been
whatare the effects ofworking 12-h shifts?controlling
for other factors.Future research should focus on how
12-h shifts be optimised to minimise the potential risks.
The analysis of data presented here raises a significant
challenge to the assumption that 12-h shifts can reduce
costs without any deleterious effects.In the absence of a
more complete picture ofboth the effects and the costs
of 12-h shifts,managers should proceed with caution.
Abbreviations
95% CI:95% confidence intervals;EU:Europe;HCA:Health Care Assistant;
NHS:NationalHealth Service;OR:Odds ratio;RN4CAST:Nurse forecasting in
Europe;UK:United Kingdom;US:United States of America
Acknowledgments
This paper is based on a report published to the research funder,NHS
England.This report is available online via the web,but was neither peer
reviewed nor widely disseminated and should be viewed as a report to the
funder and not an academic publication.We acknowledge the support of the
RN4Cast Consortium,led internationally by Linda Aiken and Walter Sermeus.
Funding
The NationalNursing Research Unit at Kings College London received
funding from NHS England (Compassion in Practice,action area 5) for this
study.Data from the RN4Cast study was collected with funds from the EU
7th Framework programme (FP7/20072013,grant agreement no.223468).
Open access for this article was funded by King's College London.
Availability of data and materials
Please contact authors for data requests.Data from the RN4Cast study in
England are available on request by contacting Prof Anne Marie Rafferty,
Kings college London.
Authorscontributions
JB was the PrincipalInvestigator.JB:planned the design of the study,
coordinated the study,prepared the first draft of the manuscript and
oversaw subsequent iterations.TD contributed to the design of the study,
undertook a review of literature and contributed to the interpretation of
findings and drafting the manuscript.TM contributed to the design of the
study,led and undertook the statisticalanalyses,contributed to the
interpretation of findings,and assisted in drafting the manuscript.CDO
contributed to the design of the study,assisted with the literature and
development of the background,the interpretation of findings,and drafting
the manuscript.AMR participated in the design and co-ordination of the
study and contributed to drafting the manuscript.PG contributed to the
design of the study,advised o the statisticalanalyses,contributed to the
interpretation of findings and assisted in drafting the manuscript.JM was
co-investigator in the study,participating in the design,advising on the
literature review,interpreted the findings,contributed to drafting the
manuscript.Allauthors provided criticalcomment,editing,and have read
and approved the finalmanuscript.
Competing interests
The authors declare that they have no competing interests.
Consent for publication
Not applicable.
Ethics approval and consent to participate
Ethicalapprovalwas sought and gained from the NationalResearch Ethics
service (ref 09/H0808/69) and permissions acquired for the research to be
undertaken at each hospital.Informed consent was obtained from
participants by completion of the questionnaire,as approved by the ethics
committee.
Publishers Note
Springer Nature remains neutralwith regard to jurisdictionalclaims in
published maps and institutionalaffiliations.
Author details
1NationalInstitute for Health Research Collaboration for Leadership in
Applied Health Research and Care (NIHR CLAHRC),Wessex,Southampton,
UK.2University of Southampton,Southampton,UK.3MedicalManagement
Centre (MMC),Department of Learning,Informatics,Management and Ethics
(LIME),Karolinska Institutet (KI),Stockholm,Sweden.4Florence Nightingale
Faculty of Nursing and Midwifery,Kings College London,James Clerk
MaxwellBuilding,57 Waterloo Road,London SE1 8WA,UK.
Received:28 February 2017 Accepted:16 May 2017
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