Safe Haven Network: Referral Program Ambassador Training Program

This report outlines a comprehensive six-day training program designed for Safe Haven Network (SHN) Referral Program Ambassadors. The program aims to equip ambassadors with the necessary skills and knowledge to assist victims of domestic violence and their pets. The training covers various aspects, including an introduction to the program's mission and vision, emphasizing the importance of confidentiality and data protection, and providing training on the portal used for managing partner agencies. The curriculum also includes identifying and onboarding new partner agencies, collecting feedback, and maintaining up-to-date knowledge. The training incorporates lectures, PPT presentations, study materials, question-and-answer sessions, and online feedback mechanisms. The report details each day's agenda, duration, and training methods, ensuring that ambassadors are well-prepared to handle sensitive situations and effectively support the SHN's mission. The program is designed to enhance the ambassadors' ability to communicate effectively, manage information, and maintain strong relationships with community partners. The training also emphasizes the importance of continuous learning and adherence to program protocols.

Assignment on training program
Assignment on training program
Name of the student
Roll number
Date of submission

Assignment on training program
Details of the Program.
Safe Haven Network (SHN) has five Referral Program Ambassadors who are undergraduate.
They have been selected after some test and ability analysis. They are working to help the
victims of domestic violence and their pets. They have to be an expert on domestic violence and
the related field of it so that they are able to handle any kind of situations. As they also have to
deal with partnerships with local animal shelters for the pets. The volunteer have to spear at least
4-5 hours daily for this task. The training shall also be done in the same proportion. The training
for them will be done in 6 days period. They should be out going and organized. They have to
report to their Referral Program Director and Technology Director. They have to collect the
feedback from their community partners and report back to directors.
Training for the five tasks that are:
6 Days training
1. Introduction to the program.
2. Confidentiality information.
3. The portal training for onboard new SHNRP partner agencies.
4. Identify prospective new SHNRP partner agencies and sharing feedback.
5. Updates to portal and Maintain up-to-date knowledge and Commit to training.
6. Training material distribution and test.
7. Question and answer session and Feedback sheet filling
Day1.
1. Introduction to the program
2. Duration 3 hours
3. PPT presentation, lectures, Study material.
The Safe Haven Network (SHN) Referral Program Ambassadors shall be introduced to each
other and the directors. They shall explained the agenda of their work. A small PPT presentation
about the Safe haven Network referral Program will be given that shall be for 20 minutes. It will

Assignment on training program
contain about the mission and vision of the program (Levin, and Furst, Align Technology Inc,
2019). The background of this service and the history records along with achievements.
A small booklet containing the rules and regulations related to the confidentiality level and what
steps they have to take while giving or taking information during their service. They shall be
introduced to the work they will be doing from now onwards.
Day 2
1. Introduction to the confidentiality fundamentals.
2. Question and answer.
3. Duration 4 hours.
4. Discussion, lectures, Study material.
The agenda of the day 2 training will be about the importance of confidentiality that is required
in this referral program. As the volunteers will be working for the domestic violence victims they
have to understand that their leaking of information can be dangerous for the victim who wants
to be rescued. The Safe Haven Network has dedicated foster homes for the victims of domestic
violence and their pets can stay in pet shelters. They require to be assured of safety that we
intended to provide them. If incase in anyway the harsher comes to know about their intention or
the place of their stay it can be dangerous for them (Doel, and Shardlow, 2019). Thus the booklet
given has to be thorough with them. A lecture of the same topic will be given by our expert who
shall discuss every aspect that these volunteers may pass in their service.
The steps to maintain will include practical and theoretical knowledge. Like how to contact the
victim. How to transfer knowledge from the agency to the director. What to share and what not
to share. When to act and with what preparation one should act.
The last session shall be question answer round where the team will be examined about their
compatibility with the instruction booklet.
Day3
1. The portal training for onboard new SHNRP partner agencies.
2. Effective communication

Assignment on training program
3. Duration 4 hours.
4. PPT presentation, lectures, Study material
The team will be given training about the portal that they will be using for this service. The
portal training shall be given by the technology director. He will also work on the effective
communication elements that will improve their effectiveness. The onboard SHNRP partner
agencies will be taken through the online road map of how to use each links and tabs for specific
purpose (Gulrajani et al., 2017). The effectiveness of the portal will be explained by PPT
presentation and lectures. They will be taught how to feed the information on the portal, where to
navigate after feeding the info and what all things to be taken care while using the portal. They
will also be handed a hard copy booklet that they will always refer in case they get stuck at any
point.
The next training will be about the communication and the impact of correct communication.
Dealing into a delicate service of domestic violence they should be should be very careful of
what to speak and what not to speak to the client. They are dealing with people who may be
mentally week and psychologically unstable. To get the correct information and to relocate them
to the home shelter is a skillful task. They volunteers should be skilled in this technique and thus
both the directors will be taking this session. There will be a role play for some of the complex
cases that they have dealt in the past. Case study discussion shall be done for clear
understanding.
Day 4
1. To identify prospective new SHNRP partner agencies.
2. To collect feedback and maintain partner relationship.
3. Duration 4 hours
4. PPT presentation, lectures, Study material
They will be trained to identify the new SHNRP partner agencies partners. This partner will have
all the needed information and they have to gain the insight by contacting them. This training is
very important for them and will be taken by the old members through lecture and PPT. They
shall be given details about how they can contact these partners. Methods to collect the info

Assignment on training program
(Greeno et al., 2017). The new partner to be elected for this role should be competent to take this
role effectively. The training will have details of how to recognize these partners.
Day 5
1. Maintain up-to-date knowledge and Commit to training to new successor.
2. Duration 2 hours.
3. Lectures, Study material
As the portal training has already been given to them they shall be only briefed about what all
they have to maintain when a new query is posted through lecture. How they have to daily keep
their SLA ready ad fill the data in their data sheet on the portal. The work is of high
confidentiality so they have to be refrained from allowing anyone else to reach their assigned
portals and login details. They will be taught to maintain knowledge of key information in
regards to community partner agencies through lectures from the experts (Haeusser,
Mordvintsev, and Cremers, 2017). They have to also attend to time to time train if the portal is
updated with new features.
They have to also pledge to follow the rules of the program. When they are leaving their jobs
they have to inform the director immediate senior and also safely handover all information to the
next successor. The new trainee has to be trained by the leaving member for their job role. The
new trainee has to assigned to the old resigning member.
Day 6
1. Training material distribution and test.
2. Question and answer session and Feedback sheet filling
3. Duration 2 hours.
4. Online feedback through portal Study material
The last day of training will be basic warm up of all they have learned in the last five days. There
will be question answer session and they feedback session. They shall be logged into their portal
and will be directed to the feedback page. Their experience will be noted. Lastly the study
material regarding all the aspects of the training, service and their job will be handed to them.

Assignment on training program
References
Haeusser, P., Mordvintsev, A. and Cremers, D., 2017. Learning by Association--A Versatile
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on Computer Vision and Pattern Recognition (pp. 89-98).
Gulrajani, I., Ahmed, F., Arjovsky, M., Dumoulin, V. and Courville, A.C., 2017. Improved
training of wasserstein gans. In Advances in neural information processing systems (pp. 5767-
5777).
Levin, A. and Furst, G., Align Technology Inc, 2019. Training method and system for oral-
cavity-imaging-and-modeling equipment. U.S. Patent 10,504,386.
Greeno, E.J., Ting, L., Pecukonis, E., Hodorowicz, M. and Wade, K., 2017. The role of empathy
in training social work students in motivational interviewing. Social Work Education, 36(7),
pp.794-808.
Doel, M. and Shardlow, S., 2019. The new social work practice: Exercises and activities for
training and developing social workers. Routledge.