SITXCOM002 Module: Demonstrating Cultural Sensitivity Skills

This assignment presents a comprehensive overview of cultural sensitivity in professional settings, focusing on the practical application of respectful and inclusive practices. The presentation covers essential elements such as treating individuals from diverse backgrounds with respect, incorporating inclusive communication strategies, and implementing non-discriminatory practices. It explores key aspects of cultural sensitivity, including the importance of using names, approaching issues neutrally, and involving all stakeholders in decision-making processes. The assignment also addresses relevant Australian anti-discrimination legislation and provides strategies for resolving cultural conflicts and misunderstandings. Furthermore, it identifies appropriate resources like social workers, psychologists, and religious leaders for addressing complex disputes. The assignment aims to equip individuals with the necessary skills to navigate diverse environments, promote inclusivity, and foster effective communication in the workplace.

Performance activity: To provide you with an opportunity to demonstrate the required performance elements for this unit.
Presenter

The basics of treating people from different backgrounds and cultures with respect and
sensitivity
• Asking people there names and referring to them using their names.
• Approaching issues from a neutral background to limit cultural
sensitivity.
• Incorporating the views of all people when trying to understand the
best way to deal with an issue.
• Involving people based on their ability to increase inclusivity.

Five non-discriminatory practices
• Treating people equally despite the diversity issues that they
have.
• Communicating in a language that all people that the message is
intended to understand.
• Recognizing the diversity differences in groups and putting
measures in place to address them.
• Recognizing the limitations that people have within groups and
putting measures to address them.
• Approaching issues with diversity

Three pieces of Australian anti-
discrimination legislation
• Age Discrimination Act 2004
• Disability Discrimination Act 1992
• Racial Discrimination Act 1975

How to resolve cultural conflicts and
misunderstandings
• Understanding the cultural issues within the life of the people
in conflict and how it affects them.
• Exploring the cultural issues within the group to understand
how they affect the individual.
• Allowing each of the parties to suggest the best course of
action.
• Choosing the course of action that reflects the needs of the
aggrieved parties.

Three appropriate persons/groups to whom you
would refer a complex, longstanding social or
cultural dispute.
• Social workers/psychologists- these are professional charged with the
responsibility of exploring issues within the life of individuals and
assisting them to overcome the problem.
• Religious leaders- religious leaders have the experience and
knowledge of approaching issues within the life of people.
• Leaders within specific environments- in almost every situation, there
are people charged with the responsibility of solving problems faced
by people

Questions
• The audience is requested to present their questions in this
section