Information System Project Plan: Sidney Cycle and Bike Selling

This report presents a comprehensive project plan for Sidney Cycle and Bike selling company, outlining the transition from a manual, paper-based system to an online information system. The project aims to enhance communication with customers, improve ordering and tracking efficiency, and streamline record-keeping. The report details project goals, expectations, and anticipated outcomes, including online ordering, payment, and tracking capabilities. It includes a business scenario illustrating the current challenges and the proposed solution, alongside a system architecture diagram. The project management section covers team members, timelines, and the use of scrum methodology for product and service proposals. Risk analysis identifies potential challenges and mitigation strategies. The overall goal is to improve customer service, business efficiency, and reduce labor costs. The project's success is measured by improved customer satisfaction and streamlined business processes. The report also includes diagrams of the business process model and the system architecture. The project aims to create a website and application for customers to order, pay, and track orders easily, while also improving internal business processes.

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Information System Project
By (Name)
Name of the Course
Title of the Instructor
Institutional Affiliation
City and Date
The final date of Submission

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Executive Summary
Sidney Cycle and Bike selling is a company that has been able to gain popularity across
various customer segments due to its capability of providing some of the best services that are
related to bikes. Moreover, it is serving a wide variety of clients that are located both at the local
and international platform thus trying as much as possible to be diverse in most of the services
that it is offering irrespective of the distance of separation that exists between the company and
the clients themselves. The system that is used by the entire company is based on paper work to
create quite a number of records that are related to the clients together with all the sales that are
made within the boundaries of Sidney Cycle and Bike Company (Ben Mahmoud‐Jouini, Midler,
and Silberzahn 2016). The entire company will start to implement the use of various aspects of
online information system through the initiation of a new project.
This documentation is therefore created with an intention of coming up with a new
project plan which majorly covers different areas such as project overview, business scenarios,
the aim of the entire project, it outcomes together with several other forms of derivable.
Moreover, a well-articulated methodology will be specifically utilized for this project to explore
quite a number of milestones.
Project Overview
Sidney Cycle and Bike selling is among the major companies that has attracted quite a
number of personalities within the boundaries of Sidney. Moreover, its major clients are mainly
the local and international individuals and at the same time, the entire company has been able to
pay for all expenses in order to put much efforts on issues associated with customer satisfaction.
On the other hand, the entire Company has been using various aspects of manual procedures to

Project Management 3
store the details of various customers together with quite a number of products. In relation to the
current problems that the company is currently going through, all its operations fully rely on the
manual use of paper work without making good use of any websites or even a digital form of
application. As a result of this, its management is finding it very hard to carry out an appropriate
storage of the customer’s details together with the details that are also related to various types of
products. Due to the lack of any website or even a digital application, the company is not capable
of attracting enough customers since the customers themselves are facing quite a number of
problems when it comes to placing their orders, tracking them and even making payments in
relation to the respective order that they feel can best fit their needs. On the other hand, the
company staff is also facing quite a number of problems which majorly include writing records
of the customer’s details together with together with implementing different types of promotions
on behalf of the Company is getting much harder without the use of a website. As a result of this,
the customers have to come to the shop each and every time in order to place certain orders or
even track the orders that they have been able to make before.
The entire management team of the Company has looked into the whole situation and
highlighted quite a number of issues that needs to be adequately addressed in order to put much
focus on different issues that are related to customer satisfaction when it comes to carrying out a
faster delivery of various products together with an efficient mode of ordering for the products
without encountering any barrier related situations (Badewi 2016). Due to this, they are looking
forward to implement a special website together with application that will be attached to the
company with an intention of getting more customers since as a result of the website and
application, their respective customers will be able to easily place different orders, make
payments for their respective orders and even track the orders at their convenient time without

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encountering any difficulty. At the same time, the company staff will also find it very easy to
post different forms of new promotions through the use of the company’s website. Finally, the
entire document critically involves all information about the entire project, the aims of the
project together with the conclusions that it is likely to bring on board.
Project aim
The overall purpose that is well attached to any given project is what is capable of
directing it to the required direction in order to ensure that various outcomes are well attained
within a given time period. Our project team is therefore presenting an advanced form of project
plan to Sydney Cycle and Bike selling Company. The project aims to appropriately enhance a
better communication process that is known to be existing between the company and its
respective customers, increase the efficiency in terms of ordering and tracking of different goods
by the customers and also enhance the way the company is keeping its records of customers and
its respective products that are being supplied to various market platforms.
Project expectations
All the expectations associated with the project will be very realistic and reasonable to
ensure that various objectives are attained at the correct time. One of the major expectations of
the project is to adequately change the current paper based framework into an advanced form of
website framework that will always allow different customers to easily order for various types of
goods, make payments through the use of applications and also adequately track their ordered
goods through the use of websites and applications without moving long distances to the office
where the company is based.

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Project outcome
The following are some of the major outcomes that are likely to be attached to the whole
project:
Capabilities majorly include:
 Online ordering of goods through the use of websites and mobile phones
 Carrying out easy online payments
 Quite a number of information related to cycling services
 Reviews of various types of customers
Business benefits
There are quite a number of business benefits that are likely to emerge from the whole project
and these benefits majorly include;
 An improved condition of customer service that will be capable of attracting new clients
and make sure that the old ones are firmly held.
 Improve the efficiency of the whole business when it comes to keeping of records by the
company staff (Teller, Kock and Gemünden 2014)
 Provide the customers with one of the best opportunities to order to various goods at any
given time through the use of an application without walking to the shop.
 It will lead to a total reduction in the entire cost of labor since the new information
system will be able to play an essential role when it comes to the recording of
information about various types of goods together with all the customers who tend to be
situated in different locations (Hodgson 2012).
Business scenario

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In relation to the business scenario within the boundaries of the business, different types
of patients are seen Queuing at the reception in order to gain access to different services
including ordering for goods and also tracking the ones that had been ordered earlier on
(Söderlund 2011). As a result of the situation, all the staffs working in different parts of the
organization are seen trying to cope up with the entire situation by trying to put down different
records through manual means and it is a clear indication that the whole condition is giving them
a lot of pressure that they cannot withstand. In as much as the situation can be accepted as a
major part of the daily working activities, there really needs to be a change that needs to be put
into practice to enable the company to move towards the right direction.
According to research, an approximation of 80% of customers strongly believe in the use of
various internet platforms to carry out a survey in relation to quite a number of products and
services that belongs to an organization right before making any purchase (Blomquist et al.
2010). The project will therefore come up with a new application that will allow different
customers to be able to order various goods through an online platform and at the same time find
one of the best conditions to carry out the tracking of the goods after ordering them without
moving to the company where the goods are known to be originating from (Hodgson and Cicmil
2017). Moreover, our application will ensure that the ordering process is carried out across the
24 hour period that is present in a day and also it will be able to work throughout the seven days
in a whole week therefore reducing the work load of all the staffs that are located at the
Company thus making the whole Company to be operated in a more efficient manner since the
system will be able to adequately operate on both the side of the customers together with the side
of the organization (Eskerod, Huemann and Savage 2015).
Figure 1.0 Business process Model of Sidney Cycle and bike selling company

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Figure 1.1: System architect for Sidney Cycle and Bikes selling Company
Platform as a server to the company
Ordering of
Goods
Selection of
time and date
Available
customer care
services
Choose
goods/Track
goods
Online payment
methods
Credit card/
PayPal
Payment
confirmation
Data Base
Notify
Support
Confirm
tracking
of goods
Confirm
purchase of
goods
Send
invoice
Begin event
End event
Sidney
Cycle
Compan
Internet Customer care

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Using service by customer care
Browsing company website
Paying goods
Project Management
Customer

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In order for the project to be managed appropriately according to the required rules and
regulations, it is known to be constituting of different types of management tasks that majorly
consists of the following;
1 Identification of the vision of the project
2 Identification of adequate and reliable stakeholders
3 Definition of the scope
4 Identification of various risks
5 Evaluation of appropriate plans for risk management
6 Appropriate development of cost management
7 Implementation of risk management
Team members and their respective positions
Name of the members Respective positions
John Smith Manager in charge of the project
Albert Ronald System analyst
Peterson James Project Trainer
Resources

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Material resources Human resources
Paper System analyst
Projector Project Trainer
Calculator Project Manager
Laptop Programmer in charge of the project
Printer
Timelines and schedule
Task Start date End date Duratio
n
Initiating and planning 10/1 10/10 9
Identification of project vision 10/1 10/3 2
Identification of stakeholders 10/3 10/6 3
Scope identification 10/6 10/9 3
Risk identification 10/9 10/14 5
Development of cost management
Development of cost management 10/15 10/17 2
Risk management Implementation 10/17 10/19 2

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Initiating and planning
Identification of project vision
Identification of stakeholders
Scope identification
Risk identification
Development of cost management
Development of cost management
Risk management Implementation
10/1 10/3 10/5 10/7 10/9 10/11 10/13 10/15 10/17 10/19 10/21
Scrum methodology
To propose various products and services for the company, there will be an appropriate
implementation of scrum methodology. At the first point, quite a number of tasks will be
appropriately planned and at the same time, the designing will be appropriately initiated with all
the available resources. At the second level, each and every requirement will be appropriately
analyzed through the use of an advanced form of feasibility study. Moreover, this methodology
is used to carry out a design of an online purchase through the use of electronic gadgets instead
of put much focus on paper work that is carried out manually.

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Risk analysis
Risk factors Impacts that are likely to
emerge as a result of the risk
Mitigation factors
Cost of estimation Medium Must be appropriately
estimated before the project is
started
Human resource High Employing of experienced
personnel to eradicate the
failure of the project
Poor communication
techniques
High Improving communication
process among the team
members attached to the
project
Resource availability Low Adequate and reliable
planning of various types of
resources
Unpredicted software hacking Low Implementation of different
forms of privacy policies that
must be followed to the latter
Poor leadership Medium Appropriate implementation
of good leadership strategies