SITHGAM001: Certificate III Hospitality Responsible Gaming Case

This document presents a solved case study related to SITHGAM001, Provide Responsible Gaming Services, a unit within the Certificate III in Hospitality. It includes questions on responsible gambling practices in Queensland, problem gambling, the code of practice, problems caused by gambling, the role of Customer Liaison Officers, self-exclusion, display of help information, gambling for minors, and gambling registers. The case study revolves around a scenario involving a regular customer, Charlie, who exhibits signs of intoxication and potential gambling issues. The solution provides answers to questions about contravened laws, appropriate actions, and sources of help in such situations. This solved assignment is available for students on Desklib, offering a resource for understanding and learning about responsible gaming practices.

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Course Code SIT30616 Course Name Certificate III in Hospitality
Unit Code SITHGAM001 Unit Name Provide responsible Gaming services
Due Date Assessment Name Questions
Case Study
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Course Code and Name: SIT30616 Certificate III Hospitality
Unit Title: Provide responsible services gaming
Part A
Your task: Answer the following questions. Each question must be completed.
Q1.
Why do we have responsible gambling practices in Queensland?
Answer
The purpose of Queensland Responsible gambling practice provides a proactive, industry-wide strategy to
promoting responsible gaming habits. It also supports the maintenance of best practices for gambling situations
that cause the least amount of harm to people and the community as a whole.
Q2
What is problem gambling?
Answer
The term problem gaming refers to repetitive gambling behavior although negative and harm
consequences.
Q3
What is in the code of practice/ House policy for Gambling in Queensland?
Answer
The code of practice for Gambling in Queensland promotes ethical gaming practices through a proactive,
industry-wide effort. It also advocates for the continued implementation of best practices in gambling scenarios
that produce the least amount of harm to individuals and the community at large.
Q4
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What are some problems that are caused by people who have with gambling problems?
Answer
Problem gambling is hazardous to one's mental and physical well-being. Depression, migraines, anguish,
digestive difficulties, and other anxiety-related problems may occur in those who suffer from this addiction.
Q5
What is a Customer Liaison Officer?
Answer
Customer Liaison Officers should be properly trained, and they are accountable for delivering relevant
information to clients who are suspected of having a gambling issue.
Q6
What is self-exclusion?
Answer
A self-exclusion request is one in which a customer requests to be barred from using certain gambling providers,
goods, or services.
Q7
How long can self-exclusion last once it is enforced?
Answer
Self-exclusion is effective for up to 5 years after it is implemented, although you have a 24-hour cooling-off
period.

Q8
Where must you display gambling help information?
Answer
In high-traffic areas, such as gambling areas, help information signs must be prominently displayed. Points of
sale, ATM, EFTPOS, and cash out facilities serving gambling venues where gaming tokens are sold or redeemed.
Q9
Can a Minor gamble in Queensland?
Answer
Gambling is not permitted for minors. Minors are not permitted to gamble in specific zones. In regions where
gambling is available, hospitality services are administered in such a way that clients are encouraged to take
breaks from playing.
Q10
What is a gambling register?
The gambling register consist of various rules, policies and legislation as per various situation that can appear when
dealing in operational sense or while dealing with clients of the business.
Q11
List the acceptable proof of age documents for gaming in Queensland

Answer
- Australian Driver licence or learner permit
- Passport ( from any country )
- A photo identification card (for example, a Proof of Age card or Australia Post Keypass identity card)
- Other recognised proof of age cards

Part B - Case Study Assessment
Read the following case study and answer the questions :
Charlie is a regular customer and a nice person. It is Monday night when you start work in the Imagine hotel. You are
getting a handover from a colleague who mentions that Charlie arrived at lunchtime and has not gone back to work with
his work colleagues.
You have served Charlie several alcoholic drinks and you notice that he is getting angry and he is in and out of the
gaming room. He approaches the bar and asks you for a beer and a shot of whiskey you notice that he is slurring some of
his words. You serve him and as he leaves the bar, you notice that his balance is a little off.
Later you are cleaning up around the gaming room area and when you are talking with Charlie, he asks if he can borrow
some money as his card is not working and cannot get any cash out of the ATM machine.
Question 1
What laws have been contravened in this scenario?
Answer
For the provided scenario of Charlie he want to borrow some money to play game, however, it doesn.t come
under code of conduct for gambling.
Question 2
What should you do?

Answer
For this scenario I will follow the workplace ethics and will try to make a professional conversation with the client
i.e., Charlie. As he is the regular customer, I would politely state him about the code of conduct and would
disclose required information.
Question 3
Where can you get Help?
Answer
If in case of conflict or abusing I can get help from on-site available staffs and security guards at the hotel. In
addition to this, I can also dial emergency contact or seek attention of supervisor available in the hotel.