SITXHRM002: Roster Staff Assessment Workbook - Staff Management
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Homework Assignment
AI Summary
This assignment is a comprehensive assessment workbook for the unit SITXHRM002, focusing on roster staff management. It covers various aspects of staff rostering, including staff record keeping, time sheet usage, and monitoring roster effectiveness. The assignment includes questions on award conditions, minimizing wage costs, and the benefits of employee rostering software. Additionally, it requires the creation of detailed weekly rosters for different scenarios, considering factors such as full-time, part-time, and casual staff, shift rotations, and supervisor allocations. The document provides examples of rosters for different business environments, such as a cafe and a restaurant, and requires the student to design and present these rosters in a clear and understandable format. The assessment aims to evaluate the student's understanding and application of roster staff management principles and their ability to create effective and efficient staff schedules.
Unit Code – SITXHRM002 - Roster staff
Assessment Workbook
Student
Signature
Assessor judgement based on knowledge and performance evidence:
C - Competent
NYC – Not Yet Competent
Reasonable Adjustment No
Yes - Description of adjustment
Assessor
Signature Date
Assessment Workbook
Student
Signature
Assessor judgement based on knowledge and performance evidence:
C - Competent
NYC – Not Yet Competent
Reasonable Adjustment No
Yes - Description of adjustment
Assessor
Signature Date
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Assessment Tool Instructions
This assessment tool is to be completed by the Assessor and the Student. The assessment tool
has been developed to collect and record evidence to assess the Student’s understanding and
application of the performance criteria, performance evidence and knowledge evidence. If
there are multiple units listed above, they have been integrated and are co-assessed
holistically. This assessment tool must be completed using a black or blue pen and all
relevant sections are to be completed.
Instructions to the Assessor
The assessor will provide the assessment tool to the Student and explain the assessment
requirements, providing guidance to the Student as required. Verbal challenging may apply
and the Assessor is required to record these notes in the Assessor’s comments section. Please
ensure that all signatures and dates are accurately recorded, all sections have been marked
and that comments have been included where necessary.
Instructions to the Student
You will be required to read through the assessment activities and prepare for the
assessment. If the assessment involves written responses, you can write your answers in the
spaces under the question. Please ensure that you complete all required sections of the
assessment tool. All questions must be answered in full. Your assessor may verbally challenge
your answer by asking you to clarify or further explain your answer. At the end of this
assessment task, your assessor will provide you with feedback on areas for continuous
professional development. Unless specified, answers should be approximately 100 word in
length.
Before commencing the assessment, please complete the pre-assessment checklist below to
confirm that you, the Student, are ready for assessment.
I have been given access to all of the resources for this assessment YES NO
I have had my rights and the appeal system fully explained to me YES NO
The assessor has discussed special needs assistance with me YES NO
I understand that I have to complete all tasks/questions myself YES NO
I acknowledge that I am ready for an assessment for the unit YES NO
I acknowledge that I have had the assessment process explained to me YES NO
I understand that plagiarism is not accepted YES NO
I agree to undertake assessment tasks in this assessment tool YES NO
16.02.2018 1
This assessment tool is to be completed by the Assessor and the Student. The assessment tool
has been developed to collect and record evidence to assess the Student’s understanding and
application of the performance criteria, performance evidence and knowledge evidence. If
there are multiple units listed above, they have been integrated and are co-assessed
holistically. This assessment tool must be completed using a black or blue pen and all
relevant sections are to be completed.
Instructions to the Assessor
The assessor will provide the assessment tool to the Student and explain the assessment
requirements, providing guidance to the Student as required. Verbal challenging may apply
and the Assessor is required to record these notes in the Assessor’s comments section. Please
ensure that all signatures and dates are accurately recorded, all sections have been marked
and that comments have been included where necessary.
Instructions to the Student
You will be required to read through the assessment activities and prepare for the
assessment. If the assessment involves written responses, you can write your answers in the
spaces under the question. Please ensure that you complete all required sections of the
assessment tool. All questions must be answered in full. Your assessor may verbally challenge
your answer by asking you to clarify or further explain your answer. At the end of this
assessment task, your assessor will provide you with feedback on areas for continuous
professional development. Unless specified, answers should be approximately 100 word in
length.
Before commencing the assessment, please complete the pre-assessment checklist below to
confirm that you, the Student, are ready for assessment.
I have been given access to all of the resources for this assessment YES NO
I have had my rights and the appeal system fully explained to me YES NO
The assessor has discussed special needs assistance with me YES NO
I understand that I have to complete all tasks/questions myself YES NO
I acknowledge that I am ready for an assessment for the unit YES NO
I acknowledge that I have had the assessment process explained to me YES NO
I understand that plagiarism is not accepted YES NO
I agree to undertake assessment tasks in this assessment tool YES NO
16.02.2018 1
Q # Questions
Satisfactory
√ = Yes
X = No
1. What staff records must be kept?
Staff records needs to be maintained at every time for any
organization. Staff records that needs to be kept includes,
the numbers of people working at any one time, the hours
of work and the number of shifts required for a certain
period of time.
2. What are time sheets used for?
A timesheet is a physical or virtual tool that allows you to record
and keep track of your worked time. That means that, as an
employer, you will be able to see exactly how many hours each
employee has worked for. A timesheet allows ease of calculation
of staff hours and making payments for thereof. A timesheet
appropriately maintains all time schedules for employees,
including time of their arriving at work and time that they are
leaving from work.
3. What are the reasons that you monitor the effectiveness of a
roster?
All organisational processes and procedures need to be monitored
to ensure than they are achieving what they are intended to
achieve. The roistering process also needs to be monitored and
evaluated. A roster can provide detailed information regarding staff
working and other details. This provides detailed information
regarding an organization and in turn monitoring effectiveness of
the roster is deemed to be appropriate. Effectiveness of a roster
allows detailed and in-depth information which allows enhancing
effectiveness of the organization.
In order to do this will be necessary to consult with colleagues
and to collect information about how well the roistering system is
working. Monitoring and evaluating procedures involve collecting
and analysing data. Data might be qualitative—opinions and ideas
and suggestions—or it might be quantitative data which is based on
numbers—how many, how much, and how other, etc. Allocating an
16.02.2018 2
Satisfactory
√ = Yes
X = No
1. What staff records must be kept?
Staff records needs to be maintained at every time for any
organization. Staff records that needs to be kept includes,
the numbers of people working at any one time, the hours
of work and the number of shifts required for a certain
period of time.
2. What are time sheets used for?
A timesheet is a physical or virtual tool that allows you to record
and keep track of your worked time. That means that, as an
employer, you will be able to see exactly how many hours each
employee has worked for. A timesheet allows ease of calculation
of staff hours and making payments for thereof. A timesheet
appropriately maintains all time schedules for employees,
including time of their arriving at work and time that they are
leaving from work.
3. What are the reasons that you monitor the effectiveness of a
roster?
All organisational processes and procedures need to be monitored
to ensure than they are achieving what they are intended to
achieve. The roistering process also needs to be monitored and
evaluated. A roster can provide detailed information regarding staff
working and other details. This provides detailed information
regarding an organization and in turn monitoring effectiveness of
the roster is deemed to be appropriate. Effectiveness of a roster
allows detailed and in-depth information which allows enhancing
effectiveness of the organization.
In order to do this will be necessary to consult with colleagues
and to collect information about how well the roistering system is
working. Monitoring and evaluating procedures involve collecting
and analysing data. Data might be qualitative—opinions and ideas
and suggestions—or it might be quantitative data which is based on
numbers—how many, how much, and how other, etc. Allocating an
16.02.2018 2
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appropriate KPI (key performance indicator) score will allow a
measure through which effectiveness of the system can be
determined in an easy manner. A KPI indicator provides a
benchmark which further allows ease of monitoring.
4. How do you think you could improve on a traditional roistering
system?
The roster can affect every part of an organisation. For this reason,
it is necessary to regularly evaluate the system to determine
whether it is meeting the needs of the organisation. When making
major changes to a roistering system—as a result of the revelation
process—it is necessary to involve those staff who will be affected
and to consult appropriately with relevant personnel. A business
attempting to change a roster without getting people involved can
create a headache that could be bigger than the original issues.
It is a good idea to meet with all employees, on their shift, to
identify their needs, discuss any issues, obtain valuable insights and
eliminate rumors. Employees can actively participate in the
development of problem solutions by providing information
regarding sleep patterns, time off preferences, health habits, hours
of work and fatigue. By doing this roster managers can design
rosters that will ensure that employees are roistered at times and in
ways that will encourage the greatest productivity.
5. What are 5 Award conditions governing all full time employees
must supervisors are aware of?
Employees and supervisors needs to be aware of 5 Award
conditions while working within an organization. These
conditions governing all full time employees and supervisors are
Pay and general working conditions, Roistered days off,
Overtime rates, Sick and holiday leave and Health and Safety at
work.
16.02.2018 3
measure through which effectiveness of the system can be
determined in an easy manner. A KPI indicator provides a
benchmark which further allows ease of monitoring.
4. How do you think you could improve on a traditional roistering
system?
The roster can affect every part of an organisation. For this reason,
it is necessary to regularly evaluate the system to determine
whether it is meeting the needs of the organisation. When making
major changes to a roistering system—as a result of the revelation
process—it is necessary to involve those staff who will be affected
and to consult appropriately with relevant personnel. A business
attempting to change a roster without getting people involved can
create a headache that could be bigger than the original issues.
It is a good idea to meet with all employees, on their shift, to
identify their needs, discuss any issues, obtain valuable insights and
eliminate rumors. Employees can actively participate in the
development of problem solutions by providing information
regarding sleep patterns, time off preferences, health habits, hours
of work and fatigue. By doing this roster managers can design
rosters that will ensure that employees are roistered at times and in
ways that will encourage the greatest productivity.
5. What are 5 Award conditions governing all full time employees
must supervisors are aware of?
Employees and supervisors needs to be aware of 5 Award
conditions while working within an organization. These
conditions governing all full time employees and supervisors are
Pay and general working conditions, Roistered days off,
Overtime rates, Sick and holiday leave and Health and Safety at
work.
16.02.2018 3
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6. What are 6 ways you could minimize wage costs?
Wage cost comprises of a huge proportion of an organization
expense. An organization needs to apply various steps and
measures so as to eliminate wage cost or to maintain it at
appropriate levels. The 6 ways by which wage cost could be
minimized are by Rotating rosters, Self – roistering systems,
Fixed rosters, Forecasting levels of demand, Customer service
levels and Combine duties where appropriate to ensure effective
use of staff. These measures when applied can allow
minimization of wage costs.
7. What does employee roistering software allow?
Employee roster software comes with various in-built features
and applications. Some of the features of employee roster
software includes building complex rosters for covering multiple
shifts, create the most efficient schedule with auto roistering and
improve productivity by meeting availability requests. These
various features and functionalities allow ease of
comprehending data and information to match employee needs.
8. What do you need to do if there are changes made to the roster?
Provide employees with information about the change ( e.g.:
what the change will be and when )
In case there are changes made to the roster system, then
employees need to be invited to give their views about the
impact of the change. Once employee feedback is soughed and
obtained then changes can be made accordingly such as to
accommodate views of employees. Once changes are
accommodated within the scope of the roster then consideration
of these views about the impact of the change needs to be
16.02.2018 4
Wage cost comprises of a huge proportion of an organization
expense. An organization needs to apply various steps and
measures so as to eliminate wage cost or to maintain it at
appropriate levels. The 6 ways by which wage cost could be
minimized are by Rotating rosters, Self – roistering systems,
Fixed rosters, Forecasting levels of demand, Customer service
levels and Combine duties where appropriate to ensure effective
use of staff. These measures when applied can allow
minimization of wage costs.
7. What does employee roistering software allow?
Employee roster software comes with various in-built features
and applications. Some of the features of employee roster
software includes building complex rosters for covering multiple
shifts, create the most efficient schedule with auto roistering and
improve productivity by meeting availability requests. These
various features and functionalities allow ease of
comprehending data and information to match employee needs.
8. What do you need to do if there are changes made to the roster?
Provide employees with information about the change ( e.g.:
what the change will be and when )
In case there are changes made to the roster system, then
employees need to be invited to give their views about the
impact of the change. Once employee feedback is soughed and
obtained then changes can be made accordingly such as to
accommodate views of employees. Once changes are
accommodated within the scope of the roster then consideration
of these views about the impact of the change needs to be
16.02.2018 4
determined.
Satisfactory (please circle) Yes No
Feedback to the Student:
16.02.2018 5
Satisfactory (please circle) Yes No
Feedback to the Student:
16.02.2018 5
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P
# Projects
Satisfactory
√ = Yes
X = No
1. 1.
2. 2. For this activity you must design a weekly roster for 20 people
including:
a. 10 fulltime staff
b. 6 part time staff working minimum 22 hours each
c. 4 casual staff
d. Over 3 shift and 24 hours rotation
e. At least 3 full time staff on each shift
f. At least one supervisor on each shift (full time)
g. 2 full time staff only work day shift
h. 2 full time staff only work night shift
i. There must be 3 night shifts, 3 PM shifts and 5 AM shifts
each week day and 3 night shift, 3 PM shifts and 4 AM shifts
on the weekend.
j. AM shift = 7am – 3.30pm
k. PM Shift = 3pm – 11.30pm
l. Night shift = 11pm – 7.30am
General shifts
Supervisor shifts
3. This roster needs to be presented in a manner that is formatted for
staff to understand clearly.
4. It also must be developed and presented within timeframes that are
appropriate.
You should be able to download a template from the internet for this
assessment.
16.02.2018 6
# Projects
Satisfactory
√ = Yes
X = No
1. 1.
2. 2. For this activity you must design a weekly roster for 20 people
including:
a. 10 fulltime staff
b. 6 part time staff working minimum 22 hours each
c. 4 casual staff
d. Over 3 shift and 24 hours rotation
e. At least 3 full time staff on each shift
f. At least one supervisor on each shift (full time)
g. 2 full time staff only work day shift
h. 2 full time staff only work night shift
i. There must be 3 night shifts, 3 PM shifts and 5 AM shifts
each week day and 3 night shift, 3 PM shifts and 4 AM shifts
on the weekend.
j. AM shift = 7am – 3.30pm
k. PM Shift = 3pm – 11.30pm
l. Night shift = 11pm – 7.30am
General shifts
Supervisor shifts
3. This roster needs to be presented in a manner that is formatted for
staff to understand clearly.
4. It also must be developed and presented within timeframes that are
appropriate.
You should be able to download a template from the internet for this
assessment.
16.02.2018 6
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San churro Hillary
Roster manager: Phung Tang
The roster is arranged base on:
10 full time employers: John, Paul, Quinn, Melissa, Dom, Hung, Leo, Linh, Tu, Long
6 part – time employers: Phu, Quy, Chris, Jarrod, Amy, Sue
4 casual employers: Nhu, Tim, Jenny, Chloe
John, Dom and Long are a duty manager
16.02.2018 7
Roster manager: Phung Tang
The roster is arranged base on:
10 full time employers: John, Paul, Quinn, Melissa, Dom, Hung, Leo, Linh, Tu, Long
6 part – time employers: Phu, Quy, Chris, Jarrod, Amy, Sue
4 casual employers: Nhu, Tim, Jenny, Chloe
John, Dom and Long are a duty manager
16.02.2018 7
Weekly roster
Starting date: 12/05/2018 End date: 18/05/2018
Name Monday
(12/05)
Tuesday
(13/05)
Wednesday
(14/05)
Thursday
(15/05)
Friday
(16/05)
Saturday
(17/05)
Sunday
(18/05)
John 7:30am
3:30 pm
7:30am
3:30pm
3:00pm
11:30pm
3:00pm
11:30pm
3:00pm
11:30pm
7:30am
3:30pm
Paul 7:30am
3:30pm
7:30am
3:30pm
3:00pm
11:30pm
7:30am
3:30pm
7:30am
3:30pm
7:30am
3:30pm
Quinn 7:30am
3:30pm
3:00pm
11:30pm
7:30am
3:30pm
3:00pm
11:30pm
7:30am
3:30pm
11:00pm
7:30am
Melissa 3:00pm
11:30pm
7:30am
3:30pm
3:00pm
11:30pm
7:30am
3:30pm
3:00pm
11:30pm
3:00pm
11:30pm
Dom 11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
Hung 11:00pm
7:30am
3:00pm
11:30pm
7:30am
3:30pm
7:30am
3:30pm
11:00pm
7:30am
3:00pm
11:30pm
Leo 3:00pm
11:30pm
3:00pm
11:30pm
3:00pm
11:30pm
3:00pm
11:30pm
3:00pm
11:30pm
3:00pm
11:30pm
Linh 11:00pm
7:30am
7:30am
3:30pm
7:30am
3:30pm
11:00pm
7:30am
11:00pm
7:30am
7:30am
3:30pm
Tu 7:30am
3:30pm
3:00pm
11:30pm
11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
7:30am
3:30pm
Long 11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
Phu 7:30am
3:30pm
3:00pm
11:30pm
7:30am
3:30pm
Quy 7:30am
3:30pm
7:30am
3:30pm
7:30am
3:30pm
Chris 3:00pm
11:30pm
7:30am
3:30pm
7:30am
3:30pm
Jarrod 3:00pm
11:30pm
7:30am
3:30pm
7:30am
3:30pm
Amy 7:30am
3:30pm
7:30am
3:30pm
7:30am
3:30pm
Sue 3:00pm
11:30pm
7:30am
3:30pm
7:30am
3:30pm
Nhu 7:30am
3:30pm
3:00am
11:30pm
Tim 7:30am
3:30pm
3:30pm
11:30pm
Jenny 7:30am
3:30pm
3:00pm
11:30pm
Chloe 3:00pm
11:30pm
3:00pm
11:30pm
7:30am
3:30pm
3. Create 2 more rosters for presentation of assessment. Your trainer will
provide you with details on the requirements for these two rosters based on
your workplace environment.
Name: taste of heaven café
Requirements for roster:
Two people must do closing for each day – 2 people closing in front and one
in kitchen
2 people must be in kitchen
16.02.2018 8
Starting date: 12/05/2018 End date: 18/05/2018
Name Monday
(12/05)
Tuesday
(13/05)
Wednesday
(14/05)
Thursday
(15/05)
Friday
(16/05)
Saturday
(17/05)
Sunday
(18/05)
John 7:30am
3:30 pm
7:30am
3:30pm
3:00pm
11:30pm
3:00pm
11:30pm
3:00pm
11:30pm
7:30am
3:30pm
Paul 7:30am
3:30pm
7:30am
3:30pm
3:00pm
11:30pm
7:30am
3:30pm
7:30am
3:30pm
7:30am
3:30pm
Quinn 7:30am
3:30pm
3:00pm
11:30pm
7:30am
3:30pm
3:00pm
11:30pm
7:30am
3:30pm
11:00pm
7:30am
Melissa 3:00pm
11:30pm
7:30am
3:30pm
3:00pm
11:30pm
7:30am
3:30pm
3:00pm
11:30pm
3:00pm
11:30pm
Dom 11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
Hung 11:00pm
7:30am
3:00pm
11:30pm
7:30am
3:30pm
7:30am
3:30pm
11:00pm
7:30am
3:00pm
11:30pm
Leo 3:00pm
11:30pm
3:00pm
11:30pm
3:00pm
11:30pm
3:00pm
11:30pm
3:00pm
11:30pm
3:00pm
11:30pm
Linh 11:00pm
7:30am
7:30am
3:30pm
7:30am
3:30pm
11:00pm
7:30am
11:00pm
7:30am
7:30am
3:30pm
Tu 7:30am
3:30pm
3:00pm
11:30pm
11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
7:30am
3:30pm
Long 11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
11:00pm
7:30am
Phu 7:30am
3:30pm
3:00pm
11:30pm
7:30am
3:30pm
Quy 7:30am
3:30pm
7:30am
3:30pm
7:30am
3:30pm
Chris 3:00pm
11:30pm
7:30am
3:30pm
7:30am
3:30pm
Jarrod 3:00pm
11:30pm
7:30am
3:30pm
7:30am
3:30pm
Amy 7:30am
3:30pm
7:30am
3:30pm
7:30am
3:30pm
Sue 3:00pm
11:30pm
7:30am
3:30pm
7:30am
3:30pm
Nhu 7:30am
3:30pm
3:00am
11:30pm
Tim 7:30am
3:30pm
3:30pm
11:30pm
Jenny 7:30am
3:30pm
3:00pm
11:30pm
Chloe 3:00pm
11:30pm
3:00pm
11:30pm
7:30am
3:30pm
3. Create 2 more rosters for presentation of assessment. Your trainer will
provide you with details on the requirements for these two rosters based on
your workplace environment.
Name: taste of heaven café
Requirements for roster:
Two people must do closing for each day – 2 people closing in front and one
in kitchen
2 people must be in kitchen
16.02.2018 8
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At least 3 people at front counter
Two people must be started at 8am
Require to give between 5-7 hours per shift
Roster:
Taste of Heaven Café
Week ending:
01/06/2018
Name Mon Tues Wed Thurs Friday Saturday Sunday
Shoena
(counter)
8:00am
3:00pm
8:00am
5:00pm
8:00am
5:00pm
10:00am
4:00pm
8:00am
3:00pm
Elizabeth
(counter)
11:00am
5:00pm
11:00am
5:00pm
8:00am
3:00pm
10:00pm
5:00pm
9:00am
5:00pm
Xuyen
(counter)
10:00am
5:00pm
10:00am
5:00pm
9:00am
3:00pm
9:00am
3:00pm
8:00am
5:00pm
Cynthia
(kitchen)
8:00am
5:00pm
8:00am
3:00pm
9:00am
5:00pm
9:00am
4:00pm
8:00am
3:00pm
Phung
(counter)
9:00am
3:00pm
11:00am
5:00pm
9:00am
3:00pm
8:00am
3:00pm
11:00am
5:00pm
9:00am
3:00pm
Jenny
(kitchen)
8:00am
2:00pm
9:00am
5:00pm
8:00am
5:00pm
9:00am
3:00pm
8:00am
5:00pm
Kitima
(kitchen)
9:00am
5:00pm
9:00am
3:00pm
8:00am
3:00pm
9:00am
5:00pm
Name: Jade Flower restaurant
Requirements for roster:
At least, two staffs for service and 3 staffs are in kitchen on every shift
One staff must stand at the bar area in every night shift
Two staffs must do opening for the shop. (1 front of house, 1 back of house)
Roster:
Jade of Flower Restaurant
Start date: 10/05/2018 end date: 16/05/2018
Name Monday Tuesday Wed Thursday Friday Sat Sunday
Phung 5:00pm 5:00pm 5:00pm 5:00pm
16.02.2018 9
Two people must be started at 8am
Require to give between 5-7 hours per shift
Roster:
Taste of Heaven Café
Week ending:
01/06/2018
Name Mon Tues Wed Thurs Friday Saturday Sunday
Shoena
(counter)
8:00am
3:00pm
8:00am
5:00pm
8:00am
5:00pm
10:00am
4:00pm
8:00am
3:00pm
Elizabeth
(counter)
11:00am
5:00pm
11:00am
5:00pm
8:00am
3:00pm
10:00pm
5:00pm
9:00am
5:00pm
Xuyen
(counter)
10:00am
5:00pm
10:00am
5:00pm
9:00am
3:00pm
9:00am
3:00pm
8:00am
5:00pm
Cynthia
(kitchen)
8:00am
5:00pm
8:00am
3:00pm
9:00am
5:00pm
9:00am
4:00pm
8:00am
3:00pm
Phung
(counter)
9:00am
3:00pm
11:00am
5:00pm
9:00am
3:00pm
8:00am
3:00pm
11:00am
5:00pm
9:00am
3:00pm
Jenny
(kitchen)
8:00am
2:00pm
9:00am
5:00pm
8:00am
5:00pm
9:00am
3:00pm
8:00am
5:00pm
Kitima
(kitchen)
9:00am
5:00pm
9:00am
3:00pm
8:00am
3:00pm
9:00am
5:00pm
Name: Jade Flower restaurant
Requirements for roster:
At least, two staffs for service and 3 staffs are in kitchen on every shift
One staff must stand at the bar area in every night shift
Two staffs must do opening for the shop. (1 front of house, 1 back of house)
Roster:
Jade of Flower Restaurant
Start date: 10/05/2018 end date: 16/05/2018
Name Monday Tuesday Wed Thursday Friday Sat Sunday
Phung 5:00pm 5:00pm 5:00pm 5:00pm
16.02.2018 9
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( bartender
)
10:pm 10:00pm 10:00pm 10:
Long
( bartender
)
5:00pm
10:00pm
6:00pm
10:00pm
5:00pm
10:00pm
5:00pm
10:00pm
5:00pm
10:00pm
Julie
(customer
service)
6:00pm
10:00pm
6:00pm
10:00pm
6:00pm
10:00pm
5:00pm
10:00pm
6:00pm
10:00pm
5:00pm
10:00pm
Jenny
(chef)
5:00pm
10:00pm
5:00pm
10:00pm
5:00
10:00pm
5:00pm
10:00pm
Chloe
(chef )
5:00pm
10:00pm
5:00pm
10:00pm
5:00pm
10:00pm
5:00pm
10:00pm
Mai
(customer
service)
5:00pm
10:00pm
5:00pm
10:00pm
5:00pm
10:00pm
Ben
(chef )
5:00pm
10:00pm
5:00pm
10:00pm
5:00pm
10:00pm
5:00pm
10:00pm
4. In relation to your organisation answer the following questions:
1. What is the role of rosters and their importance in controlling staff
costs
- A rotating roster allows small companies in the hospitality business to balance the skills of
employees during different day parts or shifts. Most hotels and restaurants have both hourly
workers and shift managers. Hourly workers are usually specialized in certain areas. For
example, some restaurant crew workers primarily cook while others run the cash register or
wait tables. The experience level often varies between workers specialized in the same areas.
A rotating roster enables a manager to balance both experienced and inexperienced workers
for different shifts. That way, performance doesn't drop off any particular time of day.
2. Outline your roistering systems capabilities and functions of
roistering software programs
- Roster building: At the base of this system is the roster building features. The software will
build a roster by looking at the number of available employees in each department or area.
You can also schedule based on pay rate, skill sets, or functions.
Other features of this roster building software include the ability to set “rule definitions”. You
can define specific parameters. When these are not met, you’ll receive a warning.
This can be used to avoid going over payroll budget or for meeting the specific needs of each
employee or department.
- Automatic rostering: With the automatic rostering module, you can quickly access all the
features and functions of the Rostering Software.
View jobs based on a hierarchical structure. Easily navigate jobs and then assign or reassign
staff.
There is also a “Job Solver” feature which can automatically assign staff to jobs. Using an auto-
solve function, the system will list available employees. You can view the staffs that are
currently assigned to the job, replace them, or assign additional staff.
16.02.2018 10
)
10:pm 10:00pm 10:00pm 10:
Long
( bartender
)
5:00pm
10:00pm
6:00pm
10:00pm
5:00pm
10:00pm
5:00pm
10:00pm
5:00pm
10:00pm
Julie
(customer
service)
6:00pm
10:00pm
6:00pm
10:00pm
6:00pm
10:00pm
5:00pm
10:00pm
6:00pm
10:00pm
5:00pm
10:00pm
Jenny
(chef)
5:00pm
10:00pm
5:00pm
10:00pm
5:00
10:00pm
5:00pm
10:00pm
Chloe
(chef )
5:00pm
10:00pm
5:00pm
10:00pm
5:00pm
10:00pm
5:00pm
10:00pm
Mai
(customer
service)
5:00pm
10:00pm
5:00pm
10:00pm
5:00pm
10:00pm
Ben
(chef )
5:00pm
10:00pm
5:00pm
10:00pm
5:00pm
10:00pm
5:00pm
10:00pm
4. In relation to your organisation answer the following questions:
1. What is the role of rosters and their importance in controlling staff
costs
- A rotating roster allows small companies in the hospitality business to balance the skills of
employees during different day parts or shifts. Most hotels and restaurants have both hourly
workers and shift managers. Hourly workers are usually specialized in certain areas. For
example, some restaurant crew workers primarily cook while others run the cash register or
wait tables. The experience level often varies between workers specialized in the same areas.
A rotating roster enables a manager to balance both experienced and inexperienced workers
for different shifts. That way, performance doesn't drop off any particular time of day.
2. Outline your roistering systems capabilities and functions of
roistering software programs
- Roster building: At the base of this system is the roster building features. The software will
build a roster by looking at the number of available employees in each department or area.
You can also schedule based on pay rate, skill sets, or functions.
Other features of this roster building software include the ability to set “rule definitions”. You
can define specific parameters. When these are not met, you’ll receive a warning.
This can be used to avoid going over payroll budget or for meeting the specific needs of each
employee or department.
- Automatic rostering: With the automatic rostering module, you can quickly access all the
features and functions of the Rostering Software.
View jobs based on a hierarchical structure. Easily navigate jobs and then assign or reassign
staff.
There is also a “Job Solver” feature which can automatically assign staff to jobs. Using an auto-
solve function, the system will list available employees. You can view the staffs that are
currently assigned to the job, replace them, or assign additional staff.
16.02.2018 10
3. What are the different formats and inclusions of staff rosters
- Full-time Rosters: used when staff work on a full time basis and
the business is operational 7 days per week. Award rules which
govern the limit to how many consecutive days that are allowed to be
worked and the number of hours that may be worked a week, must
be considered when roistering staff to fully cover the business
opening hours.
Part-time and Casual Rosters: used to boost staff levels when trade
levels dictate the need.
Duty Rosters and Cyclic Rosters: duty rosters are used to alternate
various jobs for staff (this avoids repetitious work and shares duties
that are considered more or less pleasant to perform, amongst staff).
Cyclic rosters alternate desirable and undesirable time slots within a
24hour day.
4. What are the different methods used to communicate rosters, both
electronic and paper-based
A roster once prepared for employees needs to be communicated
across to them such that they are aware of their time schedules and
daily activities. Such information needs to be communicated across
to employees such that they act accordingly. Communication can
be electronic as well as in paper format. Emails can be sent across
to each and every employee who contains information regarding
roster details and other necessary information. Intranet in case
present can also be used for publishing roster related information
in an effective manner. Paper-based communication can be made
by sticking roster information on billboard for employees. A
meeting can be convened that highlights and provides information
related to roster to employees. Manager can detail out integral
points to supervisors and employees, post which each of them can
be handed over their individual roster along with verbal
communication of KPI scores that each needs to maintain.
5. Where would you find information on awards and other industrial
provisions?
Website of government related to employee and labor rules along
with other provisions can include various information related to
awards and other industrial provisions. Moreover, health and
safety information that are contained in individual websites can
also reflect upon necessary awards and industrial provisions.
16.02.2018 11
- Full-time Rosters: used when staff work on a full time basis and
the business is operational 7 days per week. Award rules which
govern the limit to how many consecutive days that are allowed to be
worked and the number of hours that may be worked a week, must
be considered when roistering staff to fully cover the business
opening hours.
Part-time and Casual Rosters: used to boost staff levels when trade
levels dictate the need.
Duty Rosters and Cyclic Rosters: duty rosters are used to alternate
various jobs for staff (this avoids repetitious work and shares duties
that are considered more or less pleasant to perform, amongst staff).
Cyclic rosters alternate desirable and undesirable time slots within a
24hour day.
4. What are the different methods used to communicate rosters, both
electronic and paper-based
A roster once prepared for employees needs to be communicated
across to them such that they are aware of their time schedules and
daily activities. Such information needs to be communicated across
to employees such that they act accordingly. Communication can
be electronic as well as in paper format. Emails can be sent across
to each and every employee who contains information regarding
roster details and other necessary information. Intranet in case
present can also be used for publishing roster related information
in an effective manner. Paper-based communication can be made
by sticking roster information on billboard for employees. A
meeting can be convened that highlights and provides information
related to roster to employees. Manager can detail out integral
points to supervisors and employees, post which each of them can
be handed over their individual roster along with verbal
communication of KPI scores that each needs to maintain.
5. Where would you find information on awards and other industrial
provisions?
Website of government related to employee and labor rules along
with other provisions can include various information related to
awards and other industrial provisions. Moreover, health and
safety information that are contained in individual websites can
also reflect upon necessary awards and industrial provisions.
16.02.2018 11
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