SITXMGT001: Monitoring Work Operations for Effective Management

This assignment solution delves into the critical aspects of monitoring work operations, focusing on key stages such as measuring operative performance, implementing improvements, and collecting relevant data. It emphasizes the importance of consistent monitoring by supervisors to assess staff service provisions, utilizing tools like self-monitoring checklists and feedback. The solution also explores methods for ensuring workflows align with organizational goals, identifying quality issues through feedback, surveys, and data analysis, and adjusting processes like in-house training to resolve these issues. Furthermore, it highlights the benefits of open communication and innovative thinking in improving efficiency and service levels, identifying industry trends through publications and analytical tools, and considering operational sustainability in terms of ecological, social, and economic resources. The assignment concludes by underscoring the importance of a well-defined workflow for improved communication, better consumer services, and business benefits such as saving time and cost.

Assessment Tasks and Instructions
Student Name
Student Number
Course and Code
Unit(s) of Competency and Code(s) SITXMGT001Monitor work operations
Stream/Cluster
Trainer/Assessor
Assessment for this Unit of
Competency/Cluster
Details
Assessment 1 Short Answers
Assessment 2 Project
Assessment 3 Observations
Assessment conducted in this instance:Assessment 1 2 3
Reasonable Adjustment
1. Has reasonable adjustment been applied to this assessment?
No No further information required
Yes Complete 2.
2. Provide details for the requirements and provisions for adjustment of assessment:
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Student to complete
My assessor has discussed the adjustments with me
I agree to the adjustments applied to this assessment
Signature Date
2nd Assessor to complete
I agree the adjustments applied to this assessment are reasonable
Name
Signature Date
Assessment Guidelines
What will be assessed
The purpose of this assessment is to assess your underpinning knowledge to complete the tasks
outlined in the elements and performance criteria for this unit of competency and relating to
the following aspects:
 work organisation and planning methods appropriate to the industry sector
 leadership and management roles and responsibilities in the relevant industry sector
 operational functions in the relevant industry sector
 procedures and systems to support work operations:
o administration
o health and safety
o human resources
o service standards
o technology
o work practices
 concepts of quality assurance and how it is managed and implemented in the workplace
 sustainability considerations for frontline operational management:
o relationship between operational efficiency and financial sustainability
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o ways of minimising waste in the relevant work context
o social responsibilities of the operation
 time management principles and their application to leaders and managers for planning
own work and the work of others
 principles of effective delegation and delegation techniques in a frontline management
context:
o clear communication of what is required
o gaining commitment
o no undue interference
o regular reporting
o selecting the right person
 problem-solving and decision making processes and techniques and their application to
typical workplace issues
 industrial or legislative issues that affect short-term work organisation appropriate to the
industry sector:
o relationship of relevant industrial awards to hours and conditions of work
o ensuring systems and procedures meet work health and safety requirements.
Place/Location where assessment will be conducted
RTO to complete
Resource Requirements
Pen, Paper or computer.
Instructions for assessment including WHS requirements
You are required to address all questions to achieve competence. Your trainer will provide you
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with instructions for time frames and dates to complete this assessment.
Once completed, carefully read the responses you have provided and check for completeness.
Your trainer will provide you with feedback and the result you have achieved.
Statement of Authenticity
I acknowledge that I understand the requirements to complete the assessment tasks
The assessment process including the provisions for re-submitting and academic appeals
were explained to me and I understand these processes
I understand the consequences of plagiarism and confirm that this is my own work and I
have acknowledged or referenced all sources of information I have used for the purpose of
this assessment
Student Signature: Date: / /201
This assessment: First Attempt 2nd Attempt Extension – Date: / /
RESULT OF ASSESSMENT Satisfactory Not Yet Satisfactory
Feedback to Student:
Assessor(s) Signature(s): Date
:
/ /
Student Signature Date
:
/ /
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Assessment 1
Your task: Answer the following questions. Each question must be completed.
Question 1
The process of monitoring work operations is often broken down into six stages. Name 3 of
these.
The process of monitoring can is helpful for measuring the effectiveness of a project or
operation of the organization. The better monitoring can provide better outcomes to the
management of an organization and the managers can enlarge the productivity of employees
for getting the better outcomes. Basically the process of monitoring work operation includes six
major steps and three out of them are described below:
Measurement of the operative performance: It is the necessary step and in this step the
management need to measure the effectiveness of operations and they should try to implement
the changes if required in the operation planning.
Implement operational performance improvement: The management should try to apply
beneficial changes in their in their strategies for making the better improvement in their
different operations.
Collect relevant data: In the monitoring process of management need to collect the relevant
data which can be gathered by using regular monitoring or surveys. The organization can also
use the customer retention management (CSM) software for monitoring the organizational
operations. The cite operations could be used by organizations to collect the relevant data. The
cite operations could be done by the management, third party or the owner, consulting firms
etc. These parties can provide perspectives of outsiders about the operations.
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Question 2
Monitoring the expected service provisions of your staff is an important part of a frontline
supervisor’s job. How often should this be done?
A supervisor can monitor the effectiveness and performance of their employees by using the
following steps:
Watching the work: The supervisors need to watch and evaluate the works of their
employees. They should try to measure the employee’s performances and then they can
provide them necessary feedbacks about their performances. These feedbacks could be
used by the employees in a positive way and they can enlarge their performances by using
them.
The self monitoring tools: The supervisors need to provide information about the self
monitoring tools to their employees. These tools are checklists, activity logs and project
plans. The employees can measure whether they are achieving their performance goals or
not. It will also provide them information if they are doing the work with the deadlines or
not. They can make regular notation in checklists and can report to the manager at regular
basis.
Ask around a little: The managers should try to ask about the employees services with their
vendors, consumers and other managers. The question which relates with the services of
employees can help the managers to evaluate the performance of their employees ( Szczepańska,
2015).
Question 3
Once workflows have been established, what should you do to determine whether the
workflows you have implemented are in line with achieving organisational goals?
Deliverability: The managers can measure the effectiveness of their workflow by checking the
deliverability of their products and services. The deliverability of mails is also included into the
deliverability. The better deliverability of product and services can provide the idea about the
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effectiveness of workflows.
Use of layered model: The layered models like TCP/IP can provide help to understand the idea
about effectiveness of workflows. The management can divided the workflow system into
different layer and the objectives of upper layer can use the object and services that can receive
from the lower layer.
Question 4
List 3 ways to identify quality problems with your service.
1. Feedbacks: The management need to gather the feedbacks of their consumers for their
products and services. It can provide them support to understanding the problems of their
consumers and they can implement better strategies for providing them better services.
2. Surveys: The management can conduct some kind of consumer surveys to recognize about
the satisfaction level of them. They can collect a ratio in which they can see how much
consumers are satisfied from them and not. After recognizing their problems they can take
better actions for reducing their dissatisfaction.
3. Lookig the data: It is another way to recognize the consumer’s problems towards the
products and services of an organization. In the collected data the management can evaluate
where the consumer’s are struggling and facing the issues.
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Question 5
‘In house training’ is one example of a process or system which you may need to make
adjustments to in order to resolve quality issues. List 4 other processes or systems from your
industry.
1. Problem exploration: The soft system thinking not looks for the problems and the forming
system views can provide a help to the stakeholders for making a better understanding about
the problem that is included in the system.
2. Problem identification: In this process the management need to understand the nature of
issue and problem which included in the organization.
3. Problem context: It is essential to identify the context of a problem and the engineered
system context can identify the context of a problem in a better way.
4. Roots of problem: To resolve the issue involved a system it is necessary to find out the actual
cause of the problem to make the necessary steps (Kazempour, et. al., 2014).
Question 6
How can encouraging a culture of open communication and innovative thinking help you
improve efficiency and service levels?
The management should try to enlarge the culture of open communication because employees
can easily represent their thoughts for the organization. It also provides help to the
management in knowing the opinions of their employees and they can use their opinions in
their organizational strategies. The open communication culture can remove the confusions and
the productivity of employee can be enlarged by the views collected by the open
communication strategy. It can provide the equal chances to the employees for presenting their
thinking in front of the management (Neirotti, et. al., 2014).
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Question 7
List 3 ways to identify current and emerging trends in your industry.
1. Following the publications: The organizations can follow the recent publications and can
understand about the current trends which are running in the current marketplaces. These
publications can provide them better ideas about the policies and pricing strategies of their
competitors and they can understand the current trends. d
2. Use of tools and analytical system: The different tools can be applied on according to the
size, audience and goals of an organization and it can provide better way to understand the
recent market trends.
3. Surrounding with smart people: The management need to surround themselves with smart
people who can provide them better advice for the organizational strategies (Koopman, 2014).
Question 8
Sustainability is usually associated with the environment; however it can also refer to the
operations of a business. Other than environment, what are the 2 other areas of operational
sustainability?
1. Ecological resources: It is based upon the long term prospective and it can be based on the
type of soil, productivity of water and on the ecosystem. In these criteria the organizations need
to reduce their effect on environment and need to do the things which not harm the health of
people.
2.social and economical resources: The social abstracts like social equity, liveability,
Social responsibilities, rights related to labour; cultural competence can provide the effect on
operational sustainability’s.
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Question 9
What is the purpose of having a logical, well defined workflow?
Improves the communication: A well defined workflow can improve the communication in the
organization. The major conflicts can be improved in the workplaces by the miscommunication
and a well defined and organized workflow makes the communication efficient. The better
organized workflow can increase the workflow communication.
Provides better consumer services: a well defined workflow can provide better services to the
consumers of an organization. The customer experience can be enlarged with the help o f better
workflow. The well arranged workflow can solve the consumer’s issues more quickly (Frutos, et.
al., 2014).
Question 10
List 3 business benefits of having an efficient and effective workflow?
1. Save time: A well organized organizational workflow can save the time of employees and
increased the production. The employee’s time can be saved by the management and effective
workflow can enlarges the effectiveness of a strategy.
2. Save cost: The well organized workflow can save the cost of company and the management
can enlarges the productivity of their employees. The employee can provide better outcomes
and profit can be enlarged by the organization.
3. Effective task management: In a well organized workflow the entire tasks of an organization
can be organized in an effective manner. The task could become more organized and it saves the
time and efforts of employees.
Question 11
‘Considering the task to be delegated’ is the first step in the delegation process. List 3 more
steps in delegating work or job tasks to staff.
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1. Prepare: The employees can face different issues if the work or tasks provided them is not
cleared. They cannot provide the productivity if the management keep changes them. The
management need to draw the tasks which they want to provide their employees.
2. Assign: The management need to assign the tasks according to the capabilities of their
employees to make the better results.
3.Confirm commitments: The organization need to fulfil the commitments of their employees
for winning their trust.
Question 12
A Gantt chart can help you monitor your workflow progress against timelines to a help ensure
objectives are being met on time. List 3 things you need to do to develop a Gantt chart.
1.
2. Tasks need to include from the left side: In the large projects the tasks are also large and
their sub tasks also. The track of all sub-task can be get by the help of a giant chart.
3. Dates need to display on top: It is the most important factor of a giant chart development. Te
managers use to see only the top of a project and the date must be clear mention on the top of
a project.
Question 13
Coaching and mentoring staff, can help them prioritise their job tasks and workload. Name 3
functions of coaches or mentors.
1. Development of mutual respect and trust: It is important for a coach or mentor to develop
the mutual respect between the team members.
2. Focus on development: The great mentors develops better team environment to get the
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organizational objectives done.
3.help the team members: The great mentors always supports their team members in their
difficult time and provides them better support (Volk, et. al., 2014).
Question 14
‘Giving credit where credit is due’ is one effective way of providing feedback and guidance to
your staff. List 3 other examples.
1. Don’t be too one sided
2. focus on behaviour
3.Be vulnerable
Question 15
You must keep management informed if the workflow you have designed impacts on staff. What
are 2 possible impacts implementing a new workflow may have on staffing requirements?
1. Freedom: The employees want a kind of freedom for doing the work.
2.Connection: Employees want some better connection with the management of whole
organization.
Question 16
List 5 aspects of staff behaviour or productivity that you should monitor.
1. Work quality: can be measured to know the performance of employees
2. Punctuality: The punctuality can be measured by the management to know about the time
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