Australian Hardware Limited: Six Sigma Continuous Improvement Plan
VerifiedAdded on 2022/09/01
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Report
AI Summary
This report presents a continuous improvement plan for Australian Hardware Limited, focusing on enhancing its sustainability and operational efficiency through the implementation of a Six Sigma strategy. The analysis identifies key areas for improvement, including weak revenue per customer interaction strategies, faulty marketing segmentation, limited customer satisfaction measurement, and poor lead time management. The proposed plan involves a five-step process that emphasizes communication with customers, lead generation, inventory management, and repeat business. The plan also highlights the importance of coordinating all business aspects using a Six Sigma approach and stresses the need for management support, employee participation, and a strong work culture to ensure continuous improvement. The report references various stakeholders, the importance of knowledge management, and alignment with sustainability policies and performance management strategies. The plan also recommends the use of various communication strategies to monitor and improve operational progress, including metrics, process mapping, and different types of diagrams. Finally, the report emphasizes the need to record and report team performance and incorporate information into future planning to cover all the elements of planning and ensure input from all levels of the organization.
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