Enhancing HR Skills and Competencies: A Personal Development Plan

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Personal Skill Audit and Professional Development Plan
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Table of Contents
Introduction................................................................................................................. 4
LO1............................................................................................................................. 5
LO2............................................................................................................................. 6
LO3............................................................................................................................. 7
LO4............................................................................................................................. 8
Conclusion.................................................................................................................. 9
Reference list............................................................................................................ 10
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Introduction
Efficient skills of the employees are responsible for increasing productivity of their
organisations. On-job training along with computer based training can be beneficial
for the individuals to make improvement of their skills and knowledge. Long-term and
short-term goals can help the individuals to understand their scopes of skill
improvement. In this study, the role and benefits of on-going professional
development have been highlighted in context of Hilton hotel.
A critical evaluation of own skills and competencies has been done here so that
expectations of the company can be met. Learning approaches and theories have
been discussed here in context of professional and personal development process.
In addition to this, a development plan has been constructed here to fulfil the
expectations of the employer. Key strengths as well as weakness of the interview
process has been evaluated in this study.
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LO1
P1 Examine the key benefits of on-going professional development for
different stakeholders within a specific organisation
The skills of the employees can be developed with the help of CPD or on-going
professional development plan. As commented by Hanaysha (20106), internal staffs
can gain confidence through CPD to perform their job roles efficiently. In case, if
the employees are taking part in training or workshop then they can gain knowledge
from there. In context of Hilton hotel, it can be said that if its employees would
participate in e-learning programmes and conferences then they can develop their
skills easily.
After that, they can apply these new skills and knowledge for the innovation of their
provided services. For example, after gaining new skills the manager of Hilton Hotel
can be able to manage and control the entire business process in an efficient way.
On the other side, CPD can help a chief of the hotel to introduce innovative food
items within the hotel and offer expected food services to their target customers.
Moreover, HR managers can recruit and manage their employees in a better way if
they have collected more knowledge from seminars and e-learning platform.
P2 Investigate professional employer expectations of skills and competencies
within a specific organisational context
As stated by Kandampully et al. (2016), an employer always expects that all of his
employees are punctual and take their own initiatives to implement new product
or service idea. In case of Hotel Hilton, the staffs are expected to be professional
and build effective relationship with other staffs. For instance, In case of HR
managers of Hilton Hotel they need to set their examples in front of junior staffs for
the improvement of their performance within the workplace. In addition to this, it is
expected from the individuals to learn from their experiences and apply it in further
tasks. They should gain knowledge from their seniors also.
According to Karikari et al. (2015), the employers expect that their employees always
stay positive in every situation and deal with the challenges effectively. Positive
environment keeps other employees also motivated towards their work. The
individuals need to have good communication and teamwork skills to offer
expected hospitality services to their consumers of UK. Besides that, management of
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Hilton hotel expects that their staffs should know how to keep separate their personal
and professional life while working in the hotel.
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LO2
P3 Assess own abilities, skills, and competences for a specific job role
Personal Analysis
Strength Further development areas
Currently I am working as a HR manager
in Hotel Hilton. According to me, I have
detailed knowledge regarding my job
role that is helping me to perform
effectively within the organisation.
I can do multitasking within the
workplace. I would like to say that
multitasking skill can be essential for me
to work in the service industry and
achieve personal objectives.
Effective time management skill is
helping me to manage the requirements
all the employees in an appropriate way
and also provide them training for their
skill improvement.
I have to be more confident at the time
of giving instructions to the employees
and guiding them for their individual
tasks.
Besides that, I have to work on my
communication skill to interact with the
internal staffs properly and understand
their individual requirements. As a result,
the staffs would be motivated for
improving their performance.
Sometimes I encounter difficulties in
managing my interpersonal
relationship. As a HR manager, I should
be able to build good relationship with all
individuals working in the hotel. However,
my poor communication skill becomes a
barrier for me to make improvement in
my performance and successfully build
effective interpersonal relationship with
other staffs.
I have to learn how to maintain
positivity in the working environment so
that the employees never lose motivation
Opportunities Threats
Due to having detailed knowledge, I am
able to provide proper guidance to all my
staffs. I make sure that they are aware of
their performance goals and objectives.
Moreover, I would be able to give proper
Due to lack of communication skill, I
would face problem in influencing the
subordinates for their performance and
make them understand about their tasks
in a proper way.
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advice to the employees related to their
job and ensure success.
On the other hand, if I would not increase
by confidence level then I would be
unable to perform my own job role. It
would be difficult for me to recruit
efficient employees within the
organisation and help the staffs to be
motivated.
In case if I would be unable to become
positive in the workplace then my
subordinates would also take wok
pressure, which can de-motivate them
towards their work.
Table 1: Analysis of personal skills and abilities
(Source: Created by Learner)
Personal Goal setting:
Learning area Strategy Required
resources
and support
Measuring
success
Required
Time
Increase
confidence
level
Participating in
group works
can be helpful
for me to
improve my
confidence
level
Getting
support from
the senior
colleagues
The way of
providing
instructions to
the
subordinates
can indicate
the success of
participating
in-group
works.
3 months
Communicatio
n skill
improvement
Achieving
training on
communication
skill can be
Support from
the higher
management
of Hilton Hotel
I would take
feedback from
my colleagues
so that I can
4 months
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essential to
develop the
skill of
communication
and interact
properly with
the staffs
be able to
evaluate the
success and
effectiveness
of my adopted
strategy.
Table 2: Goal setting
(Source: Created by Learner)
Personal objectives:
Short Term plan (next 6 month)
Improvement of the communication skill needs to be done as soon as possible so
that I would be able to guide my subordinates and recruit efficient candidates to
achieve the goals of the hotel.
Medium term plan (next 12 months)
My medium term plan is to take the responsibility of managing small group of
employees. I have to interact with them on regular basis and analyse their individual
needs. Moreover, I have to give them instructions for their job role. In that way I
would be able to increase my level of confidence and achieve own goal.
Long term plan (next 1-2 years)
I have to achieve the position of senior HR manager by developing my
communication skill and increasing confidence.
Table 3: Own objectives
(Source: Created by Learner)
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P4 Review a range of learning theories and approaches used for personal and
professional development processes
Kolb’s learning theory
Figure 1: Learning theory of Kolb
(Source: Noe et al., 2017)
According to Noe et al. (2017), Kolb’s learning theory states that an individual can
learn from their own previous experiences. At the time of working within the
organisation, the employees can gain knowledge from their previous working
experiences. It can help them to overcome any challenges in workplace. For
example, if any employees are facing internal conflicts then HR manager of Hilton
Hotel can utilize their previous experiences and make effective decision to resolve
the conflict and give proper solution to that employee.
Social Learning Theory:
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Figure 2: Social Learning Theory
(Source: Ladkin and Buhalis, 2016)
As per Social Learning Theory, the individuals can achieve new behaviours by
observing other (Ladkin and Buhalis, 2016). Attitude and emotional reaction of other
individuals can be noticed to understand the required behavioural change in own
behaviour. In case of the HR managers of Hilton Hotel, they can observe the
behaviour of their senior managers in order to learn how to behave with new
employees as well as control and manage the performance of all of their staffs. The
individuals need to have high level of motivation to adopt the noticed behaviour and
attitude of others so that they can be bale to improve their performance in workplace.
Learning approaches:
Behaviourist approach indicates that feedback procedure can be helpful for the
individuals to understand their areas of improvement. According to Tam (2015), the
employees have to be provided with feedbacks based on their performance. It can
be useful for them to analyse their flaws and make improvement of their weak areas.
Cognitive approach states that intrinsic and extrinsic factors are responsible for the
learning process of the individuals. According to Sessa and London (2015), the
individuals can learn from their surroundings. In case of the individuals of Hotel
Hilton, if they were provided with an effective environment where they can gain
enough knowledge regarding their work then it would be beneficial for their
performance improvement.
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As per Humanist learning approach, the learners need to take responsibility of
their learning and achieve success (Puteh et al., 2015). It is important to focus on the
personal goals and interest of the learners. In case of Hilton Hotel, the individuals
have to consider own goals at the time of learning.
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LO3
P5 Construct a development plan to enhance chosen skills and competencies
within a specific work context
Goals Activities Support/Resource Expected
outcome
Status
To improve the
communication
skill
In order to
develop my
communication
skill I would
receive
training. I
would
participate in
group
discussions so
that I can be
able to interact
with others in a
proper way.
Need to join a
training session
and take help of
the key
professionals
After doing
these
activities, I
would become
able to
overcome my
communication
skill related
issue and then
it would be
easier for me
to evaluate the
requirements
of the
subordinates.
As a result, I
would
successfully
encourage the
staffs for
achieving
business goals
of Hilton Hotel.
In
progress
To enhance
the ability of
building
effective
interpersonal
I have to focus
on interacting
with every
internal people
of the
Support from the
senior level
managers as well
as subordinates is
required here
After
implementing
this strategy as
a HR
professional, I
Not
achieved
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