Professional Development Plan: Tourism Manager Role at Globus Tourism

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PERSONAL SKILL AUDIT
Personal Skill Audit and Professional Development Plan
Student Name:
Student ID:
University Name:

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PERSONAL SKILL AUDIT
Executive Summary
The study is a reflective report on the methods by which an individual is selected in tourism
organisation of Globus. Besides, different aspects of the organisation towards the employees
are also discussed in this context. An evaluation is made on the professional development and
self- learning process, with its different approaches. Next, a professional development plan
regarding position of tourism manager is constructed along with a brief description of the
interview process.

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PERSONAL SKILL AUDIT
Table of Contents
Introduction................................................................................................................................1
LO1: Exploring value of ongoing professional development and self- learning.......................1
Analysis of key advantages of ongoing professional development for various stakeholders
(P1).........................................................................................................................................1
Investigation of expectations of employer regarding skills and competencies (P2)..............2
LO2: Assessment of own skills, competencies and various learning and development
approaches..................................................................................................................................3
Assessment of own abilities and skills for Tourism Manager (P3)........................................3
Reviewing range of learning theories for initiating personal and professional development
procedures (P4).......................................................................................................................4
LO3: Designing a professional development plan.....................................................................5
Constructing a personal development plan for enhancing chosen skills and competencies
regarding tour planner (P5)....................................................................................................5
LO4: Demonstration of skills reading services in industry and transferrable skills for a
particular job..............................................................................................................................8
Undertaking a job interview for Tourism manager (P6)........................................................8
Reviewing key strengths and weaknesses of interview process (P7)...................................11
Conclusion................................................................................................................................12
References................................................................................................................................14

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PERSONAL SKILL AUDIT
Introduction
Tourism and hospitality sector heavily relies on the interpersonal skills of personnel involved
within such jobs. It is important that employees within this sector display exemplary
professional skills such as communication in order to provide best tourism services to their
customers. In this context, professional development tactics enhances personal skills of
employees and their professional qualities remain proficient throughout their careers. Within
UK, Globus forms to be notable tourism company that strives to provide best travelling
experiences at affordable packages for their customers. The current report outlines various
personal and professional skills required for being a successful tourism manager within the
esteemed tourism company of Globus. In addition, the benefits of ongoing professional
development and interview techniques are outlined in the report.
LO1: Exploring value of ongoing professional development and self- learning
Analysis of key advantages of ongoing professional development for various
stakeholders (P1)
According to Archibald et al. (2011), the professional development is an important task for
an employee, which leads to the improvement of the employee towards perfection. This is an
endless process, by which an individual can improve the ability of them and become more
competent for a task. Thus, after every successful achievement of an individual the
successive professional development should be performed. The advantages of professional
development process are as follows:
 Increase preservation
By implementing the professional development program for an employee, the
organisation is able to make people more potent for a task. This will help an
organisation to promote their employees instead of eliminating. Moreover, this
technique is cost-effective for the organisation too.
 Develop more creativity and increase confidence
This method of professional development is proven effective for making the
employee more potent and eligible for performing a large group of tasks. This
increases the creativity of the employee along with developing the confidence
among them. This would be beneficial for engaging them in several tasks needing
greater efficiency rather including new people.
 Improved succession plan

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The professional development plan is a great task for an organisation, which is
proven effective in rising of great and potent leaders from the team. Instead of hiring
people from outside, the organisation is able to involve their staff with providing
better career opportunity.
 Recuperate the resources
The professional development program is beneficial for an organisation, as it helps
the organisation to manage the capital effectively. In addition, monotonous nature of
the work will also break by implementing this.
 Improved efficiency
According to Harris et al. (2012), the most important asset of an organisation is the
efficiency of the employees. This method is able to increase the efficiency of the
workers and providing better opportunity for them.
Investigation of expectations of employer regarding skills and competencies (P2)
According to Moon (2013), the principle thing that an employer requires from his employee
during the selection is the ability to withstand in different adverse situations. On the other
hand, the employer often seeks proper skills for performing a task. This can be come from a
proper education of the employee, which often makes him prepare for performing a task.
However, the major source of improvement of skills is the experiences, from which an
individual is preparing himself for a task. Thus, often the employers are looking for different
experiences that an individual has during his career. On the other hand, Hamilton (2014)
argued on the fact of coming of skills from the educational qualification, as he commented
that the education or a degree neither prepares an individual for a task nor shapes him. This is
only comes from the experiences, on which the employers should be focused before
appointing a candidate.
LO2: Assessment of own skills, competencies and various learning and development
approaches
Assessment of own abilities and skills for Tourism Manager (P3)
Within tourism industry, one has to show exemplary interpersonal skills such as establishing
proper communication with tourist, analysing their demands and expectations and
accordingly taking decisions that lie to the best of interest for the company. In this context, it
is important that proper analysis of skills and quality of oneself would be conducted. This
will help in developing professional skills and be successful in their careers.

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SWOT analysis forms to be an effective tool for analysing strength and weaknesses regarding
own set of skills (Phadermrod et al. 2019). Moreover, it helps in outlining all the
opportunities that might be achieved owing to presence of certain qualities and competencies.
The SWOT analysis of my own skills is represented in the following table:
Strength
 Achieved MBA from London
Business School
 Have achieved 2 years of training as
manager from Roehampton
University
 Can function efficiently in presence
of pressure
 Undertake logic and proper
decisions pertaining to problems
 Can properly manage time and fulfil
all task
 Have access to various literatures
and learning resource as I have
gained membership at Roehampton
Library
Weakness
 Gets nervous while public speaking
 Find it difficult to communicate with
other peers and professors
 Less confident when communicating
ideas and views in front of peer
groups
Opportunities
 The leniency in international tourism
laws will boost tourism sector
 Various festivals and historic
monuments attract tourist to UK
from across the globe
 Consultation with professors will
help in gaining skills regarding
tourism manager
 Taking part in various linguistic
skills workshop will help in
improving communication skills
 Use of digital log books and
Threats
 The class representative has better
communication skills than me.
 Poor outlining of ideas will lead to
less job opportunities
 Tourism industry keeps fluctuating
that are influenced by season and
political scenario
 Many companies provide
employment on contact basis only.

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reminders will help in proper
completion of all tasks
Table 1: SWOT analysis of own skills
(Source: Learner)
It is evident from the SWOT analysis that I have a strong educational and academic
background and this will help me in gaining sufficient knowledge regarding management
skills within tourism sector as a tourism manager. However, I become nervous in front of
peer groups. This will prove to be a hindrance while conducting meetings and communication
with customers as a manager. However, my rapport with professors will prove to be a source
of opportunity and help in overcoming my weaknesses. In addition, enrolment to linguistic
classes will also help in improving my communication skills. The class representative has
better communication skills owing to which he might get better access to jobs as manager. In
addition, many of the companies provide temporary employment based upon contract. All
such factors appear to be source of potential threat as far my career as tourism manager is
concerned.
Reviewing range of learning theories for initiating personal and professional
development procedures (P4)
As a tourism manager of Globus, it is important that I work in coordination with my team. In
addition, team formation forms to be an important factor within any business organisation as
expertise of all employees are utilised in a proper way. Moreover, through proper team
forming help in creating cultural awareness and implements respectable working ambience.
In this context, the Tuckman’s model of work helps in creation of teams within Globus. The
ideology is based upon five critical and easy steps namely Forming, Storming, Norming,
Performing and Adjourning (Butnaru, 2015). This model will help me in resolving conflicts
within teams and subsequently help me develop as a tourism manager.
As a manager, it is important that I conduct routine self-assessment of my performance in
order to analyse my working protocols. In this context, the STAR techniques form to be an
effective way to retrospect my previous decisions and actions. The letter S in STAR stands
for situation in which the barrier to organisation was encountered (Burnham, 2015).
Subsequently, T stands for Task. This encapsulates the activities that were required to be
performed for mitigating the shortcoming in Globus. A stands for approach that is the

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methods utilised for managing the critical satiation. Finally, R stands for result and it signifies
the outcomes of the applied methods. Utilization of STAR techniques will help me in finding
innovative ways for mitigating problems in Globus that are based upon my past experiences.
LO3: Designing a professional development plan
Constructing a personal development plan for enhancing chosen skills and
competencies regarding tour planner (P5)
One of the basic purpose of creating a Personal Development Plan (PDP) is to record `all
points of self-analysis, personal reflection and listing strength and weakness of one’s skills
and competencies (Lejeune et al. 2018). In addition, PDP will also help in outlining various
decisions making skills and outline all the objectives that are required to be fulfilled by me
within Globus. Within the tourism sector, PDP helps in creating proper managerial and
leadership skills within tourism mangers and ensures their career development. The PDP
encapsulates the major steps outlined as following:
Step 1: Analysis of personal traits
Within this step, all my strengths and weakness are mentioned.
Strong points Areas that require further development
 I have MBA in tourism
management.
 I have two years of training
experience.
 I can manage all tasks according to
allotted time.
 I have well reputation with
professors owing to my class
performance.
 I get nervous while speaking out to
large groups and giving presentation.
 I find it difficult to answer in a
systematic way.
 I find it difficult to communicate
with my peers.
Opportunities for career Barriers for growth
 MBA degree will provide me
necessary tactics for being a
manager.
 Various linguistic classes will help
me in improving my vocabulary
skills.
 Some of my peers possess excellent
communication skills and they might
get job easily.
 Tourism sector gets affected by ever
changing political rules. Some of the
companies provide employment on

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PERSONAL SKILL AUDIT
 Attending various seminars will
provide me tactics to overcome
nervousness.
contract and it is terminated easily.
Table 2: Outlining self-strength and weaknesses for PDP
(Source: Learner)
Step 2: Setting goals
Within this steps all objectives, interventions and resources for my personal development are
outlined.
Objectives Interventions Support and
resources
Measuring
criteria
Time bound
To improve
communication
skills
Engage in group
discussion, enrol in
various language
classes, interact with
peers, read journals on
communication
Training
opportunities
in various
colleges, peers,
senior
colleagues
Test marks
and feedbacks
form
professors
6 months
To improve
confidence as a
manger and
team leader
Engaging in
volunteering task,
improve credibility by
completing all task in
time, taking initiatives
within group
assignments
Professors,
peers , seniors,
literatures on
leaderships
Feedback
received from
professors,
completion
reports of all
task.
4 months
To improve
planning and
decision
making skills
within
organisation
 Access
knowledge
regarding
business
analysis
protocols
Various
training
opportunities
in learning
centres,
internship in
Course reports
and results
8 months

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 Utilization of
skills in
working
environment
for undertaking
complex
decisions in
critical
situations
various firms
Table 3: Outlining of objectives and resources within PDP
(Source: Learner)
Step 3: Personal objectives and goals
Short term goals (next 12 months)
Complete manager’s diploma course and take vocational training for improving language
and communication skills. In addition, I need to improve my confidence in order to lead
my team members and develop myself as a prominent leader.
Medium term Goals (next 2 years)
Engage myself as a manager within a reputable travelling and hospitality company, where
in my expertise and competencies will be developed. In addition, I also aim to plan certain
tourism schemes and packages that will attract more customers. I strive to develop my
foresightedness and identify all the risks that might be encountered by my current
organisation.
Long term goals (next 5 years)
Achieve promotion and rise up to the position of senior manager and take all decisions that
are in best of interest to the organisation. In addition, I aim develop leadership skills for
managing various critical situation and create a proper working environment within
organisation.
Table 4: Development of goals within PDP
(Source: Learner)

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LO4: Demonstration of skills reading services in industry and transferrable skills for a
particular job
Undertaking a job interview for Tourism manager (P6)
Globus Tourism in United Kingdom is going to appoint the tourism manager by the process
of interview method. This interview is going to be held on 29/04/2019, for the London
branch. The details of the interview method are given below:
Name of the company Globus Tourism
Post required Tourism manager
No. of post 01
Mode of selection Face- to face Interview
Date 29th April, 2019
Venue London
Time 10:30 am
Tenure 2 hr. 30 minutes
Time provided for each interviewee 15 minutes
Criteria for application  Candidate must have a MBA in
Travel & Tourism or, Hospitality
Management
 Or, Bachelor degree in Travel and
Tourism management
Or, Candidate must have a diploma in
business management from a
recognized university
 Candidate must have minimum 2
years experiences in serving any
tourism organisation
 Candidate should have proficiency in
verbal and non- verbal
communication
 Candidate should have ability to
provide leadership to subordinates
Interview team 6 members
Members of the interview board  Chief Executive Officer (CEO)

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 Chairman of Human Resource (HR)
management
 Chief Marketing Officer (CMO)
 Travel consultant
 Manager of the company
 Executive head
Table 5: Details of the Interview
(Source: Author)
The questions to be conducted among the interviewee are as follows:
Question Purpose
1. Describe yourself  To observe the self-estimation of the
candidate
 Check how well the interviewee can
communicate
 To identify whether the candidate is
aware of his strength and weakness
 How critically the interviewee can
assess himself
2. Describe the qualifications you have  To observe how the individual is fit
for the task
 To check his qualification
3. Give a brief description regarding you
past experiences
 To identify whether the person is
suitable for handling the post
 To know if the candidate having the
experiences to withstand with the
shortcoming during his work
 To know how far he can manage a
team activity within the company
4. Why are you applying for the post?  To know whether the interviewee is
aware regarding the requirements of
the job