Work Based Learning: Skills, Hospitality, and Career Planning

This report provides a comprehensive analysis of work-based learning, focusing on skills development and career planning within the hospitality industry. It includes a skills audit, examining communication, coordination, time management, and problem-solving abilities, and a personal development plan to enhance these skills. The report also explores the environment of a hospitality organization, specifically Hotel Cafe Royal, highlighting its positive culture and employee-focused practices. Furthermore, it identifies essential skills and knowledge for the executive housekeeper role and includes reflective roles and a journal documenting the learning process. The report concludes with a discussion of future career goals, aiming to progress to a housekeeping manager position, and an outline of project management principles including aims, objectives, targets, stages of project life cycle and PESTEL analysis.

WORK BASE LEARNING

Table of Contents
ASSIGNMENT-1............................................................................................................................3
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Skill audit.....................................................................................................................................3
Hospitality organization environment.........................................................................................4
Identification of the skills and knowledge for the work role.......................................................5
Reflective roles and journal.........................................................................................................7
Future career role.........................................................................................................................8
CONCLUSION................................................................................................................................8
ASSIGNMENT-2............................................................................................................................8
INTRODUCTION...........................................................................................................................8
MAIN BODY..................................................................................................................................9
Aim..............................................................................................................................................9
Objectives....................................................................................................................................9
Targets.........................................................................................................................................9
Stages of project life cycle:..........................................................................................................9
Ways to meet the deadlines and achieve the benefits of, stage of aims and objectives for your
project........................................................................................................................................12
PESTEL analysis.......................................................................................................................14
CONCLUSION..............................................................................................................................15
REFERENCES................................................................................................................................1

ASSIGNMENT-1
INTRODUCTION
Work base learning refers educational plans of action that deliver the real life experience
to the learner. With the assistance of this strategy the learner can improve individuals skills and
knowledge in effective as well as efficient manner (Araújo and Pestana, 2017). The present
report will examine the skills which is essential for the operation and performing the job role
effectively.
MAIN BODY.
Skill audit
SKILLS HIGH MODERATE LOW
Communicational skills ✓ -- --
Coordination skills -- ✓ --
Time management skills -- -- ✓
Critical thinking skills -- ✓ --
Leadership skills ✓ -- --
Decision making skills -- -- ✓
Training and development skills -- ✓ --
Problem solving and team management skills ✓ -- --
Personal development plan
Skill Strategy Resources Time duration
Time management skill Set reminders, create
daily plans,
prioritization of work,
identification of the
task (Elshaer, 2019).
Time management
tools such stop watch
or smart phone
application, reminder
notes.
It will require at
least 2 weeks to
develop this skill.
Decision making skills Investigation of Search engine In order to

situation or issue,
solving the reasoning
and analytical
question, noting down
the pros and cons of
the situation,
discussion of problems
with the employees of
the organization or the
superior
optimization software,
good internet, notes of
the analytical
questions and answers,
skilled and
knowledgeable
employees.
develop this skill
it will consume
approx. 20 days
in building the
fast decision-
making skills.
Hospitality organization environment.
The Hotel Cafe Royal delivers the positive environment to the employees as well as
customer which the essential element for surviving and acquire success in the marketplace. The
organisation focuses on increasing the satisfaction of the employees by organizing various
activities and utilizing different plans of actions. The company believe in delivering values to the
employees and treat them in right manner (Fleming and Haigh, 2017) . For instance, the manger
or the responsible person of the company allot the task as per the capability and knowledge of
the working people. Moreover, the manger deliver the training and development programmes to
the workers in effective as well as efficient manner in order to enhance individuals performance
at workplace. The Hotel Cafe Royal also provide the well-equipped resources to the workers for
the better operation and management services to increase the satisfaction of the consumer who
willing to experience the best services of the company. Along with that the manger of the
organisation motivate the employees of the hotel to keep themselves engaged in the production
by providing rewards, bonuses, promotion, briefing etc. In context to that the leader or the
organisation involve the workers in the process of the decision masking by which the employees
of the hotel obtain the feeling of worthy rather than being liability of the company.
The culture and the environment of the Hotel Cafe Royal enhance the productivity of the
company because organisation control the employees in appropriate manner (Hargie, Dickson
and Tourish, 2017) . Moreover, the manger leader satisfy the personal and professional needs of
the employees that includes financial, equipment or stress management etc. Beside this the

organisation deliver the positive and negative feedbacks comment to the workers for appreciation
as well as punishment. Therefore, the employees are appreciated for performing well within the
hotel and punishable for not delivering proper services at workplace. All the environmental
factor of the company allow the employees to develop or form healthy business relationship in
the marketplace. in the internal environment of the organisation the employees obtain the
benefits of healthy or flexible working hours which enable them to provide quality services to
the potential customers of the company. The organisation adopted various proactive approaches
like talent acquisition for the well-being of the employees of the organisation which consider the
knowledges, health and safety measures at workplace. The physical as well as mental well-being
of the workers is considered by the manger to reduces the stress and problem of the workers at
workplaces. In order to develop the positive culture in the organisation the manger analysis
everyone skills and knowledge. Along with that the culture of the Hotel Cafe Royal deliver the
professionalism while offering services to the visitors from domestic as well as international
market (Illeris, 2018) . For the better environment the organisation develop the long term plans
or mission in which the workers are supposed to work in coordination and with cooperation. In
the situation of the covid19 pandemic the organisation provide medical facilities to the workers.
Along with that it includes sanitization, gloves and mask to the workers for the individual safety
at workplace. Apart from that the organisation provide the medical facilitates and insures policy
to the workers that increase the security reasons to the worker. In order to enhance the quality of
work and the positive culture with in the organisation the manger interact with the employees
and take positive action for solving the problems of the workers at working place. It is important
to treat employees as the assets of the organization because the workers are those who contribute
their skills in enhancing the value of the brand and deliver the satisfaction services with the
individual creativity. So the leader deliver the opportunity to develop the career within the
organisation and make promise to pay the individual worthiness within the organization.
Identification of the skills and knowledge for the work role
The executive housekeeper of the organization play crucial role within the organization
as it lead and mange the operation of the housekeeping department. The main duty of the
executive housekeeper is to lead the people working in the same department for the effective as
well as efficient service for enhancing the experience of the consumer in the hotel cafe royal.
Therefore, the executive person required lots of skills as the organization is leading the market

and operating the luxury services. In order to that the skills are essential element to play the
perfect job role within the company which are mentioned as follows
communicational skills: With the assistance of the communication skills the manger or the
executive can bring healthy relationship and an individual person can exchange their ideas and
the view with each other (Morris, 2018). Due to that the manager or the leader can determine the
resources or the values which are required within the organization. With the communicational
skills the executive housekeeper of the company is able to deliver the proper training and
development programme to the other workers of the same department. Along with that it allow to
resolve the issues of the employees as well as customers. Furthermore, it allows the executive to
motivate the right people in the right manner and explain the job roles and responsibility in the
effective style.
Coordination skills: Apart from the communicational skill it is important to have the co-
ordination skill within the company to work with the flow in the department. In the coordination
skills the executive adjust themselves as per the requirement of the skills and the demand of the
situation. With the coordination skills the executive give assistance to the employees or the new
joining as in operating the function and the operation in the professional manner. The
housekeepers duties is to clean the organization and maintain the beauty of the origination. In the
hospitality industry and luxury hotel like Cafe Royal it is important to maintain cleanliness. For
cleaning the hotel it is important to have time management skills among the people of the
department or housekeeping job role. If the housekeeping services are not provided in the
effective time then it will disappoint the customers of the organization. Furthermore, it will
decrease the value of the company in the marketplace (Nisha and Rajasekaran, 2018) .
Problem solving and team management skills: the housekeeping job roles is the dynamic as
well as continuous process of the hotel because the proper housekeeping services the customer
prefer to acquire the services of the hotel. So it is considered as the never ending cycle of
preparation, managing and monitoring of the other assets of the hotel. For the executive
housekeeping role of the luxury hotel Cafe Royal it is important to have the problem solving
skills and team management skills. The luxury hotel is leading large numbers of the employees
in the specific department so it is essential to mange them with all the effectiveness. The problem
solving skills improve the quality of the services which suppose to offer to the consumer for
meeting the taste and preferences. Along with that it allow the employees to bring the creativity

in the organization. These skills of the housekeeping executive bring healthy, costive and
comfortable atmosphere within the organisation. With the utilization of these skills the executive
allow the workers to submit or deliver the service before or on the time which increase the scale
of the growth in the marketplace. Moreover, the visitors or the consumers considered the feature
of the fast services in the process of decision-making (Rasheed, et.al 2020) .
Reflective roles and journal
Through the document I have learned that in order to play the effective job role it is
important to have some skills because skill bring out the uniqueness of the individual person and
improve the quality and efficiency at workplace. The skills allow the employees to contribute in
increasing the productivity and profitability of the company in domestic as well as international
marketplace. Moreover, I observe that in the hospitality services the leader play essential role in
managing the function and the employees of the company. Apart from that it is not easy to
mange the brand without the specialization. For accomplishing the goal of the company it is
important to satisfy both employees and the consumer with the proper services. From the report I
have observed that the communicational, coordination, time management, critical thinking,
leadership, decision-making, training and development are some skills which need to involve for
bringing the effectiveness in the workflow. Beside that I have acknowledged myself that in order
to enhance the performance the individual person need to acquire the training and exchanger the
skills with the other members because every person have their own uniqueness and the quality.
Apart from that for the better learning programme the individual or the human personality need
to focus on the weakness and strengthen rapidly. It will allow us to acquire the promotion and
increase the value of the individual person or grow in the organization (Yousaf, et.al 2019).
From the document I collect the information about various skills that I can consider in dealing
with the forthcoming challenges and opportunities of life. Moreover, the learning and improving
is the continuous or never ending process of the life. With the assistance of the learning
programme the individual person able to mange the personal and professional life in appropriate
manner. From the experience of working in the housekeeping department I concluded that the
utilisation of the skills lead to smart-work and coordination make the complicated operation
easier than before.

Future career role
My future career roles is to become the housekeeping manger after executive
housekeeper of the luxury hotel Cafe Royal. In the housekeeping job role I can over see the
housekeeping department of the hotel and make sure that each and every person working in the
organization accomplishing the allotted task on time or not. Moreover, I will take all the roles
and responsibility of the manger as I have the quality of leading the people with the god
communication and problem solving skills (Yumatov, et.al 2017). Beside that I will make sure
that the employees and the visitors are satisfied with the housekeeping services or not. Moreover,
I will deliver the best services to the visitors under my operation that include safe, neat and clean
atmosphere to the visitors that increase the values of the hotel in front of the guest. Apart from
that I will oversee the budget and inventory of the housekeeping department and report to
financial department for providing the well-equipped resources that are essential for cleaning and
delivering housekeeping services.
CONCLUSION
From the above report it will be concluded that the housekeeping job role in the
hospitality industry play crucial role in the growth of the company and obtaining all the
competitive advantages. The report highlight the skills which the learner or individual person
considered for the future growth or the career path.
ASSIGNMENT-2
INTRODUCTION
A process of setting a goal, then deciding the process by which it will be
achieved, identifying the needful resources in the process and the timeline that will be needed in
order to achieve the objective is known as project management. In this report, the project is to
develop a mobile application for the Hotel Cafe Royal. This report will include the aim,
objectives, timeline , and other relevant aspects. It will also include monitoring and evaluation of
the whole project life cycle.

MAIN BODY
Aim
To successfully launch a mobile payment application for the Hotel Cafe Royal.
Objectives
 The main objective behind launching the mobile app of the Hotel Cafe Royal is to
educate the user about the facilities provided by the Hotel.
 The mobile app aims to make the services of the Hotel accessible to a large audience.
 It will work on providing the customers with the facility of providing booking services
24*7.
 It aims to enhance the customer base of the Hotel Cafe Royal by building brand image
with the help of an app.
 And, to increase the profitability of the Hotel Cafe Royal by way improving customer
engagement.
Targets
 Customized experiences
 Greater convenience
 Enhanced facilities
 Improved brand loyalty
 Increased revenue
Stages of project life cycle:
Initiation
Firstly, under this stage the main issue will be identified which is attracting the Hotel
Cafe Royal towards app development. It has been identified by the Hotel Cafe Royal that the
customers face difficulty in booking rooms or a dinner table in odd hours as there is nobody to
respond to the customer (Benzaghta, and et.al 2021). Therefore, the Hotel Cafe Royal has
decided to launch an app through which the customers can book rooms and reserve anytime and
from anywhere in the world. The mobile application will is made in such a way that anyone from
anywhere in the world can access its services.

From the app, the customer can easily select the type of room they need such as basic
rooms, deluxe rooms, premium rooms, rooms with a view, rooms which serves club or lounge
access. They customers will be able to decide and feed their own check in and check out times,
they will get access to a digital key on their email as soon as they are done with booking process.
The stakeholders in the process of developing this app are the owners of the Hotel Cafe Royal,
sponsors, shareholders and investors, the users of the app, the project managers, parters, and app
developers.
Further, under this stage, the features and characteristics are compared to the features and
characteristics provided by the apps of other hotels. This helps the app developers in getting an
idea and analysing the current position of the app in the market (Bruijl, 2018). Further, a budget
has been set for each and every task which should be strictly followed and adhered by the whole
project management team.
Planning
Under this stage, the team of Hotel Cafe Royal plans out each and everything as how the
set goals and targets of the mobile app will be achieved. Firstly, the Hotel Café Royal planned
out how the team should be formed that helps the management in achieving the goal i.e.,
successful launching of mobile application of the Hotel. The formation of team includes app
developers, design team, quality assurance specialists, and the sales and marketing team. With
the help of the design team, the structure of the app and how it will look. Under this stage, the
finance and management team of the Hotel Café Royal will plan and decide the entire budget
that will be required in order to successfully launch the mobile app (Chawla, and et.al 2018). The
management team identifies the necessary resources that are required for building an app, it
includes a project schedule for each task with its timeline from the beginning of the project to the
end. The management team decides the place from where the resources will be procured. Under
this stage, the team identifies the risks that can arise during the process of development a mobile
app. A few risks that are associated with mobile app development includes risks related to
security, poor graphics, stuffing multiple functions into a single programme which might crash
the app.
Execution
This stage refers to actually implementing what has been planned so far. Here, the
execution team chooses the member available up front for the purpose of actually forming a

team. Here, the management compare and contrast the individuals from each category such as
the design team or app developers and then decide which one is the best and thus include them in
the team. In this stage, the management team of the Hotel Café Royal assigns the resources to the
team so that they can initiate the process. The project management team executes the entire plan
with the help of the team and if there is a need of any extra resources, the management of the
Hotel Café Royal works on the procurement of the resources. This stage includes scheduling
project meeting and updating the task assigned on each day (Hair, and Sarstedt, 2021). This stage
includes modifying the project plan as per the needs and requirements of the project. Here, the
project management team keeps on tracking the status of the project and works on directing the
team.
Monitoring and Control
Under this stage, the project management team monitors the progress of the team and
control the cost if exceeding the budget. Similarly, at this stage, the management of the Hotel
Cade Royal assigns a team specifically for the purpose of monitoring and control of the mobile
application. This team continuously track the efforts that are being put, the cost that is incurred at
each stage and under each department and the progress of the mobile app development. This
stage ensures that the team is not compromising with the quality of the app just for the sake of
the saving the cost. The current stage demands the team to complete the task in minimum cost
but it does not allow the team to reduce the quality of the app. The monitoring and control team
makes sure that the app is being developed as per the plan (Larsson, and Larsson, 2020). The
monitoring and control team try to prevent any kind of disruptions that might hamper the app
development process or creation of hindrance in the launching of the app. Since, the monitoring
and control team constantly tracks the performance of the project, they identify the variances
after comparing the actual performance with standard plan and then take necessary steps to
mitigate the impact of variances found.
Closure
This is the final stage of the project life cycle. This stage will ensure that the mobile app
development team successfully originates the app in order to serve the customers with the
services provided by the Hotel Café Royal. Under this stage, the app will be ready to be
published. In this stage, the project management team will hand over all the documents related to
the app to the Hotel Café Royal. This stage involves informing the stakeholders about the project

that it has been successfully completed and the team of the project will be closing the project as
soon as possible and will deliver the project to the Hotel Café Royal. This stage will involve
determination of cost that has been incurred in the completion of the project. Under this stage,
the management of the Hotel will determine the actual cost incurred and compare it with the
budgeted cost in order to identify the extra cost incurred (Namugenyi, Nimmagadda, and
Reiners, 2019). Similarly, the management team of the Hotel Café Royal will compare the actual
time incurred with the set timeline and will identify the extra time that has been incurred. The
Hotel Café Royal will examine the app in order to identify the strengths and weaknesses of the
app. And if required, the Hotel Café Royal will take steps in order to work on the weak points of
the app.
Ways to meet the deadlines and achieve the benefits of, stage of aims and objectives for your
project
The set timeline for successfully launching the mobile application of the Hotel Café
Royal was 6 months. The project management team made sure that the project gets completed
within the set timeline. For the same, the project management team set weekly deadlines for each
task and made sure that the assigned task is completed before its due date. The project
management team of the app monitored the progress of the app development by constant
tracking the performance of the team as well as the app. It made sure that if there are any
differences in the app as compared to standard plan, then necessary steps are taken as soon as
possible in order to reduce the impact of any change and not much cost is incurred. The graphics
team helped in checking the quality of the app in terms of its appearance and graphics which will
help in enhancing the customer experience with the app (Quezada, and et.al 2019). The project
management team continuously reviewed the work that was being done so that the and
discrepancies in the app could be solved as soon as possible. The project management team of
the Hotel Café Royal constantly held meeting in order to solve issues faced by the team and
reduce the communication gaps by coordinating with the team and the management of the Hotel
Café Royal.
Porter’s 5 forces model
Competition

The competition under the hospitality industry in United Kingdom is very high. There are several
hotels which can give good competition to the Hotel Café Royal. The launching of the mobile
application of the hotel Café Royal will help in improving the market position of the hotel.
Supplier power
The suppliers are an important factor for any business to succeed. Therefore, launching the
mobile app for the Hotel Café Royal will make the hotel accessible to the suppliers as well. The
suppliers that could be of use for the brand can directly contact the management of the Hotel by
way of app (San Cristóbal, and et.al 2018). This might benefit the Hotel Café Royal in engaging
with new supplier deals.
New entrants
The threat of new entrants is low for the Hotel Café Royal as it takes extensive amount capital in
order to build such a lavish hotel. But, the development of app will the hotel in enhancing the
satisfaction level of the existing customers of the hotel and attracting new customers in order to
beat the existent hotels.
Buyer power
As the competition in the hotel industry is high, the customers can easily shift from one hotel to
another. Under such circumstances, the mobile app can work in favour of the Hotel Café Royal
as it will improve the satisfaction of the customers.
Threat of substitutes
If the mobile application launched by the Hotel Café Royal enhances the customer experience by
way actually providing personalised services even inside the hotel, it will reduce the threat of
substitutes with regard to the Hotel café royal.
SWOT analysis
Strength: the Hotel Cafe Royal is leading the hospitality industry since many yearn and now
having the high brand value in the united kingdom. The organization delivers the premium
quality luxury services to the customer in order to enhance the experience o the visitor and make
their journey memorable. The biggest strength of the organization is that the Hotel Cafe Royal is
operating the industry with the hiring of well-educated and skilled employees in the organization.
The brand is easily reorganized by the visitors due to positive image of the brand in the
marketplace. Along with that the company maintain the business relationship with the visitors.

Weakness: the organisation provide the services at high price which is not affordable by the
people. Apart from that the organization is not developed much network all over the world which
not allow the visitor to acquire the same services at different place. Moreover, the company is
not having its own application for booking and approaching the hotel directly which create
difficulty for the consumer or visitors.
Opportunities
The development of a mobile app for the Hotel Café Royal has opened the door of
opportunities for the Hotel Café Royal. The development of a mobile application will increase
the customer engagement of the hotel. It will improve the customer satisfaction of the present
customers and attract new customers as well. Thus, it will help the hotel in increasing its
revenue.
Threats
One of the leading threats to the Hotel Café Royal is from its competitors. The Hotel
Café Royal is not the only one who is providing its customers with a mobile application (Vlados,
2019.). There are a number of hotels which have their own apps. Therefore, it is important for
Hotel Café Royal to constantly improve the quality of the app and serve the customers with new
features.
PESTEL analysis
Pestle analysis give assistance in determining the competitive advantages of the hospitality
industry in the marketplace (Kansakar, Munir and Shabani, 2019.). The PESTEL analysis consist
of six elements which are bifurcated in the following manner:
Political factor: the hospitality industry is mainly dependent on the tourism in which the large
numbers of the visitor visit the nation in order to enjoy the vibes of the country. The government
imposed various taxes and duties on the hospitality industry which affect the organization. The
stability in the political condition of the nation deliver extensive support to the hotels in leading
the company fruitfully. Apart from that the boundaries' relationship of the political party allow
the hospitality industry to serve the people belong to different region or the areas.
Economic factor: in the united kingdom the hospitality industry is the greatest sources of
income where the authority of country invest huge amount. In the economic factor changing of

the currency and inflation rate affect the organization and the hospitality industry in positive as
well as negative manner.
Social factor: it is one of the most crucial factor which is affecting the hospitality industry
rapidly. The social factor includes the taste and preferences of the consumer which is fluctuated
according to the trend in the marketplace. In the modern era the people are following the trend of
exploring and travelling (Kansakar, Munir and Shabani,2019).
Technology: in the current period the people are depended on the technology before acquiring
the services the people utilized the technological platform such as Facebook, Instagram, chrome
etc. in process of decision-making. The organization is able to deliver the online booking feature
to the consumer.
Legal: the rules and regulation imposed by the government affect the growth of the hospitality
industry. The rules of the nation deliver the safe and health measure to the visitors that increases
the value of the hospitality industry. Along with that the hotels enjoy the flexibility of the laws.
Environmental : the continuous changes in the climate condition affect the hospitality industry
with all the pros and cons. The monsoon season of the country attract large numbers of the
customers and the visitors that also increase the nations' economy. The organization provides
proper environment measure to the workers to deal with the natural condition (Matovic, 2020)
CONCLUSION
Under this project report, an online mobile application for the Hotel Café Royal has been
developed with the help of a project management team. The project has been successfully
completed within the set timeframe i.e., 6 months. The project management team has been able
to achieve the objectives, targets within the deadline of the project as they used set meeting for
clearing the issue, recognise the variances and take necessary steps in order to mitigate the risks.

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