Work Based Learning: Skills, Hospitality Environment & Career Plan

This work-based learning report details a skills audit and personal development plan within the context of the Haytor Hotel's organizational environment. It discusses essential skills and knowledge for a housekeeper role, including strategic planning, communication, innovation, and leadership. The report evaluates learning progress through reflective logs and journals, highlighting improvements in time management, communication, and critical thinking. Furthermore, it presents a career plan emphasizing the importance of technology, continuous learning, and understanding future customer trends for success in the evolving hospitality industry. Desklib offers a wealth of similar resources for students seeking academic support.

Work base learning

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
ASSESSMENT-1.............................................................................................................................3
Undertaking the skills audit and producing personal development plan ....................................3
Producing as short report on hospitality organization environment............................................5
Discussing skills and knowledge required for work role.............................................................6
Evaluating the document learning progress through reflective logs and journals.......................7
Demonstrating short report on planning for future career role....................................................7
CONCLUSION................................................................................................................................8
ASSESSMENT 2.............................................................................................................................1
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Explaining the planning & initiation of project...........................................................................1
Managing, monitoring and evaluating the progress of the project throughout the lifecycle from
initiation to completion ...............................................................................................................4
Explaining how the deadlines has been met and achieving benefits stage of aims and
objectives for project...................................................................................................................6
Reflecting and evaluating experience as well as learning at the workplace................................7
CONCLUSION................................................................................................................................8
REFERENCES ...............................................................................................................................9

INTRODUCTION
Work based learning provides students with strategy so that students are able to learn
with real life situations. Also, report will present personal development plan along with Haytor
hotel organizational environment. Moreover, certain skills required for housekeeper role will
also be discussed. Lastly, planning for the future career role will also be discussed under the
report.
ASSESSMENT-1
Undertaking the skills audit and producing personal development plan
Personal skills audit would be conducted through SWOT analysis that is effective tool in
identifying the strengths and weakness that are currently existing so that corrective actions might
be undertaken on time (Bojja and et.al,2021). Moreover, its is very essential for any individual to
conduct the skill audit so while working in any organization in the future there is lower training
and development costs as person is more focused on the skills that need to be improved in the
future. Moreover, for the post of executive housekeeper in Haytor hotel is as follows:
Strengths
 Good at managing large groups of
people in given time period.
 The Best customer service skills
 Excellent computer skills.
Weakness
 Problems of time management
 Not very effective nonverbal
communication
 Critical thinking is not very good
Opportunities
 Working at senior posts in any
hospitality organization in the future.
 Acquiring new skills in the future.
Threats
 Loss of skilled workers in any team
 Competitive job market
 Fast changing market demands
Personal development plan:
It is the process that is undertaken by any individual so that better reflection on learning,
performance and achievement might be measured for better future career development. Also,
through PDP sense of confidence, attributes and aspirations are increased. Below is the detailed
PDP for housekeeper post:
Goals to be Steps to be taken Resources Criteria of success Time

achieved required frame
Time
management
 Prioritizing the
tasks
 Scheduling the
activities
according to
deadlines.
 Handling multiple
tasks in any period
 Digital
instrument
to track
time.
(Kshatriya,
2018)
 Use of
online
calenders to
identify the
completion
of tasks
 Completion
of task on
given time.
 Praise from
any seniors
or
colleagues.
 Positive
results for
any task
5-6
months
Non Verbal
communicatio
n
 Drafting messages
more often for
diverse groups.
 Sending more
personalized
emails to each
worker.
 Notebook
 Articles
and
publication
s
 Dictionary
(Nabunya,
Mukwenda
and
Kyaligonza
, 2019)
 Drafting
effective
mail
 Maintaining
relationship
with all the
people that
are working
together.
3-4
months
Critical
thinking
 Taking up more
challenging tasks
 Analysing the
decision.
 Solving any
 No
resource
required
 Positively
contributing
in any
project
planning
7 months

problem faced  Quick and
good
decisions
made.
Producing as short report on hospitality organization environment.
Haytor hotel is the most renowned and elegant hotel in UK that is running successfully
over the years. Also, it is known that to work in such types of small scale sector is opportunity as
various skills and experience might be gained while working among the diverse group of people.
Also, organizational environment of such industry is quite complex as firm is trying to achieve
greater goals in the future and sustain in the market for longer time period. Moreover, operation
practice of such firms is that achieving the higher quality results in the reasonable time so that
more customers are attracted towards the services of the firms (Wolverton and Lanier, 2019).
Furthermore, all the business process of quoted hotel is that there is no confusion in carrying out
the activities as roles and responsibilities are clearly defined. Moreover, the organization had
employed online servers at offices that are responsible in identifying the practices that are best
for the business so if any corrective action if required might be taken on time.
Furthermore, to work for the role of the executive housekeeping department it is essential
that all the duties are very well-known so that team might be handled efficiently. Also, this role
in Haytor requires that all the supplies of the hotel are managed properly on timely manner so
that visitors do not find any kind of difficulty and housekeeper does not face problems in
presenting report to the management in the end of any specific period. Moreover, maintaining the
hygiene and performing all the task in well-defined manner is also required for post of Haytor
housekeeping posts (Xiao, Cheng and Mou, 2022). Also, Haytor hotel specifies that it is very
essential that all the activities of the sub housekeeping department are closely monitored so that
proper cleanliness around the hotel premises is maintained.
Thus, I have to ensure that all these duties are closely identified by me so that there is less
difficulty for applying such roles in the future. Moreover, I need to undertake certain learning
courses that would help me in my training so that I would be able to know how things are carried
out in actual work environment. Furthermore, I need to start taking small initiatives in handling

the tasks on my own so that there is less dependency and I would be able to prepare for my
future targets and undertaking of the specified work role in hotel like Haytor. Also, working
closely in form of internship program is also very helpful.
Discussing skills and knowledge required for work role
Executive housekeeper role requires various skills and knowledge that is essential for
running any kind of hotel in efficient manner. Some of them are describes as follows:
Strategic planning: These skills enables the housekeeper to arrange all the things in
timely and organized manner so that visitors are able to feel more comfortable and relaxed while
visiting the hotel in any specified period. Also, there is need to helps with guests regarding
various amenities like soap, towel, tissue paper etc. so that various complaints might be resolved
in proper manner (Pomortsev, Pomortseva and Trofimtsev, 2019) Furthermore, there are certain
cases where the hotel standards are not according to the guest needs and demands and hence it is
very essential for the housekeeper to address those needs so that same things does not happen in
the future with other guests.
Communication: For any housekeeping post it is important that individual is able to
contact and interact with various guests in way that creates positive image of the brand towards
the others. Also, this skill is crucial so that it allows the housekeeper to take timely feedback
from the customers so if any changes required in the services than it might be taken in effective
manner. Moreover, communication also allows in establishing good relationships with the
customers that also enable is repeated sales of the business. Also, while interaction with any of
the guest housekeeper need to ensure that it is honest in its actions.
Innovative: It is crucial for housekeeper to remain creative in its working so that new
ideas and answers might be formed for any problem that seems to be challenging. Also, it will
allow the housekeeper to develop new plans so that job productivity might be increased in well-
defined manner (Top 15 Housekeeping Skills and Qualities to be best on the Job, 2022)
Moreover, alternative opinions also need to be formed so that it might be applied when things do
not work out as planned. Furthermore, being innovative would also help the housekeeper to
sustain in the organization for longer time period by showing certain competencies.
Leadership skills: Housekeeper executive is one that need to closely pay attention to
small details that are happening in the hotel premises to ensure that everything is done in right
manner as planned. Moreover, to make this happens it needs to ensure that all the team-mates

work in co-ordinated manner and are able to motivate others to work harder for achieving the
organization goals. Also, good leadership helps the housekeeper to know when the cleaning
supplies are out of stock so that work might be done accordingly.
Thus these are some skills that need to be essentially present so that better housekeeping
department activities are carried out. Also, apart from these skills there are some others also such
as honesty, little technical knowledge, active listening skill, laundry skills and much more.
Evaluating the document learning progress through reflective logs and journals
Throughout the module I have learnt various skills that are essential to work in any of the
organization in the future. Also, I have been able to develop as good learner that is essential for
my personal growth and progress (Aylward and Neilsen-Hewett, 2021). Moreover, to enhance
my learning I have prepared a proper schedule that had allowed me to manage all the activities in
right manner so that no activity is left or missed out. Furthermore, various extra online classes
where taken in between the busy schedules where I have learned how certain tasks are carried
out at executive housekeeper posts and what are certain roles and responsibilities that need be
followed in right manner. Further, I have tried to gain self-knowledge about certain hospitality
concepts that were earlier unknown to me, or I was not quite familiar with.
Thus, my creativity level was also improved to certain extent that made my learning
easier. Also, during the module we were assigned individual tasks where I have to provide
effective solutions on the real life business problem by keeping in mind the housekeeper
position. However, this was quite challenging to me as I was not able to express in right manner
as my non-verbal communication was not very effective. Hence, I struggled to complete the
tasks in the best manner (Krishnadas and Osuri, 2021). Moreover, during the tasks I have build
up my strong observation power to identify how others are reacting and providing solutions to
their problems. Also, I have enhanced my researching skills so that correct and right information
is gathered on various learning topics for achieving higher post in the future Thus, this module
has allowed me to develop certain skills that are useful for working in any senior position in any
field in the future. Also, all training sessions had changed my attitude to look at various things in
positive manner rather than as threat so that better performance might be delivered in certain
tasks that would be arrived out later.

Demonstrating short report on planning for future career role.
Business environment is continuously changing and unpredictable due to upcoming of
new technologies in the market. Thus, to work as housekeeper manager posts in the future it is
very important that the individual is very well-known about the use of various technologies as all
the work is recorded digitally rather than manually. Moreover, basic use of excel, spreadsheet,
power pint etc. is much required to work for any role in the future. Also, various certificates
course relating to senior housekeeping post needed to enrolled so that it is easier to adjust in the
business environment. Also, these training programmes are very essential as it helps in
developing the knowledge about how things are carried out practically rather than theoretically.
Further, it is essential that better understanding relating to future trends among the customer are
known so that working becomes easier (Habiboglu and Pirtini, 2021). Moreover, only those
individuals survive in hospitality industry that have the ability to bring innovation through
developing creative projects that would enable the firm to reach greater heights in the future.
Also, through creating small teams and understanding the implications of marketing, sales,
finance and other business activities would also help in developing better for future career role.
Also, better planning for the future might be taken only when individual is able to
network with leading brands to have the great start for its career in any hospitality industry. Also,
those students that are hospitality management graduates are highly equipped with various
managerial positions that helps in providing insights about global operations and working of the
various business firms (Walker , Hewage and Jayal, 2022). Moreover, timely suggestion from
friends circle that are already experienced ned to be taken so that better opportunities might be
grabbed in the future. Also, these persons might provide ideas on what changes are requires and
what are the existing requirement of any hospitality firms so that accordingly flexibility in
current learning practices might be developed.
CONCLUSION
The above report had documented personal skills audit along with personal reflection on
the current progress and planning for executive housekeeper role in the future. Moreover, certain
skills and knowledge had also been identified for above specified role. Lastly, report for the
future career role and detailed reflective logs and journals had also been discussed in detail.

ASSESSMENT 2
INTRODUCTION
Hospitality management is concerned with having focus on ensuring to offer different
kinds of service to customers by managing different kinds activities. In the current era, there are
number of aspects which are required to be taken into consideration for managing operational
practices by paying attention on implementing different kinds of practices. The current report is
based on Haytor Hotel which is one of the successful organization that operates in UK. Present
report will aim to demonstrate understanding about conducting of project in hospitality sector.
This will focus on providing information regarding planning, initiation, managing, monitoring
and evaluating project throughout its completion. This will give emphasis on meeting deadlines
for accomplishing deadlines regarding aims and objectives. It will reflect experience in
workplace by applying theory.
MAIN BODY
Explaining the planning & initiation of project
For conducting project there are few stages which involves initiation, planning,
execution, monitoring and closure. Each stage plays significant role in conducting the
appropriate level of contribution in successful completion (San Cristóbal and et.al., 2018).
Initiation
It is one of the initials stage that involves crucial information about the activities that are
required to be taken into consideration for gaining relevant processing. Thee are the following
activities:
Business case In the current hotel there has been much emphasis on accomplishing
the roles & responsibilities has been given. The current study is
regarding developing project related with security respect to data
and baggage protections of customers. This will help in targeting
larger number of customers and gaining ability to enhance
performance of business to attract customers. This is one of the
significant project that is helpful in understanding requirements to
boost organizational performance.
Objective The main objective of the current project is having effectual ability
to execute and complete by mitigating errors and inclining
1

efficiency.
 Increasing data protection by 20% at the end of year
 Inclining customer conversion rate by 25% within 6 months
 Reducing fraud and theft related practices by 10% to
Increase brand image within year.
Deliverables For the recent project the deliverables are to attain the project within
deadlines via optimum utilization of resources. In addition to this,
offering higher performance by ensuring significant security
outcome in hospitality sector (Chawla and et.al., 2018).
Risk analysis In order to successfully conduct the project there is requirement of
focusing on different activities by evaluating the number of factors.
For effectual execution of project it becomes essential to pay
attention recognizing & mitigating risks so that higher effectiveness
in executing can become possible (Barbosa and et.al., 2021). For the
present project regarding developing security system of data and
luggage of customers set of risk which can be faced involve inability
to recruit skilled procurement, technology errors, higher advanced
budget planning, time-consuming, greater capital expenditure.
Stakeholders analysis
There are different kinds of interested parties who are interested in to the functioning of
the company (What is a Stakeholder Analysis? 2022). There are basically internal and external
form of stakeholders who are connected with this specific project. The internal stakeholders
comprise for the related project regarding data and baggage protection that involves owners,
employees and management. On the other side, external parties which are involved in this
specific project includes competitors, customers, suppliers, investors, technological developers,
etc.
Keep satisfied (High power and interest)
Owners
investors
customers
Managed closely (High power and low
interest)
 Technology developers
 Promotional media
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