Professional Skills Development Plan: Identity and Practice

This report provides a comprehensive analysis of professional identity and practice, focusing on skills and competencies development within a professional setting, specifically referencing Hilton Hotels. It evaluates the benefits and importance of personal and professional development, investigates the skills and competencies expected by employers for roles such as a guest service agent, and conducts a self-evaluation of abilities using models like John's Model of Reflection and Gibbs Reflective Cycle. The report reviews learning theories such as behaviorism, cognitivism, constructivism, and social learning theory, and identifies best development approaches including positive psychology and active listening. It emphasizes the importance of ongoing professional development for maintaining competence and relevance in a dynamic environment. Furthermore, the report includes a specific skills assessment, highlighting strengths, weaknesses, opportunities, and threats, and proposes a development plan to enhance analytical, time management, and leadership skills, aiming for continuous improvement and competitive growth. The report also includes a section on job interview, strengths and weaknesses in applied interview procedure and evaluation of job interview process and obstacles, challenges to further overcome.

Professional Identity and
Practice (GB)

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................2
Introduction and overview of organization..................................................................................2
Evaluation of benefits and importance for personal and professional development...................2
Investigation of skills and competencies expected by employer.................................................3
Evaluation of own abilities, skills and competence.....................................................................4

Review of learning theories and approaches for personal and professional development..........4
Best development approaches......................................................................................................5
Importance of professional development.....................................................................................5
Evaluation of skills and competencies for specific job role........................................................6
Specific assessment.....................................................................................................................6
Development plan to enhance skills and competencies...............................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
Books and journals....................................................................................................................10
PART 2..........................................................................................................................................12
Job interview..............................................................................................................................12
Strengths and weaknesses in applied interview procedure........................................................12
Evaluation of job interview process and obstacles, challenges to further overcome................12
INTRODUCTION
Professional identity and practice further can be understood as one of the most significant
practice for strengthening working engagement diversity within professional standards.
Companies in recent time are strengthening new range of functional innovation, to train
progressively workforce and provide the best competent steps for extending larger vital

competencies informatively. Hilton has been taken as one of the best hospitality organization,
where company aims to train employees with the best skills for functional engagement diversely
and strengthening wider productive goals. The recent report will determine importance of
ongoing professional development plans, for strengthening new career opportunities which
proactively holds huge importance. Study will also develop own skills, competencies and varied
learning, development approaches based on intricate functional pace diversely. Also
development plan will be proceeding to be worked on for strengthening working engagement
based on fundamental working optimum paradigms to significantly improvise new plans.
Introduction and overview of organization
Hilton Hotel is the chosen organization here. Hilton hotels is a global brand of hotel and
resort services. It is the flagship brand of American hospitality company.it was founded by
Conrad Hilton, 102 years ago. It is one of the largest hotel brands in the whole world. The
organization have most of its locations in city centres, populated vacation destinations and near
airports as well. Every property of Hilton reflects its destination with the combination of out of
world services with the touch of local influences. The company focus on providing the best
services to its customers to enhance their experience and brand value of the company.
Evaluation of benefits and importance for personal and professional development
The importance of personal and professional development:
Personal and professional development is importance as it provides the competitive edge in a
workplace. These skills helps the individual to differentiate oneself and stand out
from the crowd to the future employers (Pugh and Broome, 2020). It also helps in
realising the leadership and management qualities lying within an individual. As a
result it widens job search and the available opportunities. Personal and professional
development is also important as helps in realization of true strengths and weaknesses
of the individual and also helps in identifying ways to overcome their weaknesses.
Benefits of personal and professional development
Personal and professional development is very beneficial as they help in realization of
clear ideas regarding the career and life an individual wants. It also provides greater confidence
within which helps in making the best and confident choices in life. Personal development

results in providing improved confidence in qualities, attributes and skills that a person have and
bring their career as they wish. It also helps an individual to be in better position as they were
before and to compete for the jobs as well (Davies, Curtin and Robson, 2017).
All these lead to the development and enhancement of career prospects of an individual.
Investigation of skills and competencies expected by employer
There are various skills and competencies which an employer seeks for the specific role in
their organizations. For example for the role of a guest service agent, the organization i.e. Hilton
Hotels might seek the following skills and competencies:
 Team work: For the job role of guest service agent, Hilton role of guest service has to be
specific to train teams for integral team working competencies diversely. Teamwork skill
signifies wider scale optimum vision to generate timely expansion.
 Awareness: A guest service agent must possess the skills of being commercially aware.
They need to have the knowledge and information regarding what is happening in the
commercial world (Hildebrand, 2018).
 Decision making: A guest service agent should be able to make appropriate and right
decision within the given time.
 Management: The guest service agent must have the capability to manage everything that
is happening in their functional areas of within their teams.
 Leadership: A guest service agent must have the leadership qualities so that they can lead
their team and encourage them to attain their goals. They must be able to direct their
employees towards organizational goals.
 Ability to take initiatives: A guest service agentF must be able to undertake the
initiatives so that the other employees can follow them and take risks for future success.
Evaluation of own abilities, skills and competence
Self-evaluation is the process of systematic observation, improving and analysing own
actions and outcomes as well. For the job role of guest service agent in Hilton, various hard and
soft abilities, skills and competences are crucial to be evaluated. It can have attained through the
self-evaluation models which are explained as follows:

 John’s model of reflection (MSR): The John’s model of reflection is an important
model for experimental learning as well as for reflective practices. The model helps in
reflecting and analysis on complex decision making processes and also helps in learning
through critical reflection. It focus on discovering knowledge which can be used in
practice as well as to make this explicit. The model also concentrates on internal and
external focus at the time of thinking (Earley, 2020). By implementing Jhon’s model of
reflection, which signifies that best expertise has to be also evolved on for strengthening
working productivity as guest service agent.
 Gibbs reflective cycle: This is another model which can help in self-assessment of an
individual. The model focus on reflective cycle. Using the reflective cycle an individual
can reflect on their experiences which have been structured in their past. It enables people
to think in depth regarding their activity, event or their experience. As a result, it makes
them more aware about their actions and allows them to make adjustments in their
behaviours. Guest service agent, has to integrally specific for generating competent
working rise and enhance technical strengthened optimum efficacy.
Review of learning theories and approaches for personal and professional development
There are various learning theories and learning approaches for the personal and
professional development. The theories of professional development are as follows:
 Behaviorism learning theory: This theory of learning is based on the observable stimulus
and the response behaviours when they are studied in a systematic observable manner.
 Cognitivism: This learning theory is based on the fact that learning is dependent on the
external and internal both the factors throughout the learning process. It means the
information a learner already have and the information they acquire are equally important
(Akrivou, Scalzo and Orón, 2020).
 Hard and soft skills, both are highly crucial for guest service agent to generate new
strengthened optimised rise in bringing productive skills to enhance new working
delivery integrally. The guest service agent, has to be integrally competent towards faster
analytical working and specific abilities towards various performance based domains.

 Constructivism: This learning theory helps the learner to build on their previous
experience and understandings in order to construct a new understanding or knowledge.
 Social learning theory: This learning theory or approach states that a person can learn
indirectly or indirectly or from both the methods jus through observation. For making the
learning permanent in an individual’s behaviour, learning must be positively reinforced.
It puts greater importance on the learning through collaboration.
Best development approaches
It is believed that many people strengthen their personal and professional skills throughout
their life so that they can get a better understanding on their life goals and better and effective
ways to reach those goals. Some of the best development approaches for personal and
professional development are states as follows:
Positive psychology: It is the simple intervention which improves the well-being,
engagement and emotional maturity of an individual. It helps in fostering positive attitudes and
self awareness among individuals.
Active listening: Focus on listing is crucial as it enables to understand key little details of a
conversation. It can help in saving more time in the longer run.
Importance of professional development
The importance of on-going professional development and the associated professional
skills requirements in organizations such as Hilton are explained as follows:
 It enables the employees to continue to be competent in their careers and professions and
to excel in it as well.
 It is an on-going process which helps the individual throughout their careers.
 It also enhances the knowledge of an individual and improves their skills so that they stay
relevant and up-to day in the dynamic environment (Knight and Newby, 2019).
 It also helps in teaching skills which might be important in the future careers of an
individual. Guest service agent, has to be potent in working with efficacy consistency
management and generate technical vision.

Evaluation of skills and competencies for specific job role
The evaluation of skills and competencies plays crucial role for strengthening working
engagement while bringing on productive job role, and to integrate significant benchmarks based
on quality engagement. For the positioning aspect, of job role for guest service agent individual
needs to be widely potent for operative innovation rise and strengthened functional innovation
skills variedly. Evaluation of skills and competencies, will enable professional engagement
worked on for wider range of working goals rise for extended innovation efficacy on extended
time period. The Hilton hotel aims to hire best working technically advanced workforce, with
significant focus on extended priorities which functionally heads on competitive paradigms to
leverage new range of working efficacy competitively (Avramchenko and et.al, 2021).
For attaining job role of hospitality guest service agent , I further aim to vitally aim for
enhancing new skills and potencies rapidly on extended paradigms rapidly and further evolve on
competent vision oriented goals with high consistency. The job role of hospitality guest service
agent, can be understood to be highly advanced for strengthening functional innovation
competencies with huge optimum efficacy based on long term vision oriented growth paradigms.
Specific assessment
The individual skills' assessment, can be analysed that it functionally evolves rise towards
in depth personal performance goals rise for developed competitive positioning within extended
fundamental scope. By analysing strengths, weaknesses, opportunities and threats specific
assessment of skills will synchronize wider efficacy rise to be developed on for extended period
fundamentally (PHuang, 2021). Strengths: I have strong interpersonal skills, high range of time management working
expertise which will further make me competent to enhance operative scale growth
worked on.
Weaknesses: There is further weakness, where my analytic skills and data management
skills are not properly worked on for which I need to enhance expertise dynamically. Opportunities: By taking up professional skills developed on variedly, I further aim to
competently improvise new hospitality skills based on extended parameters for longer
time growth fundamentally.

 Threats: Also, I need to develop strengthened engagement variedly to improvise my
leadership skills which is my threat currently and also I need to further advance up
learning expertise based on new targets (Chigwedere and et.al, 2021).
Development plan to enhance skills and competencies
The development plan will further enable me to develop new skills, expertise as per
competent hospitality skills in longer time period for extended abilities which will enable me to
engage on proper competitive growth functionally.
Skills Time target Resources to be used Evaluation plan for
all activities
Analytical skills 4 months The resources to be
used are research
papers, mentoring
sessions which will
enable me to gain
functional skills
improvise diversity in
my profession.
By taking reviews of
results and analysing
reviews.
Time management
skill
2 months Resources will be
online training
sessions, research
papers.
Evaluation will be
done by analysing
submission of my
results.
Leadership skill 3 months Resources are
leadership courses,
online training
sessions
Evaluation will be
done by attaining
reviews and
feedbacks.

Data management skill 2 months Analysing learnings
from research papers ,
online sessions and
web researches
(Tantawy, 2020).
Checking accuracy
parameters, and
obtaining feedback
from my supervisors.
\

CONCLUSION
From the above discussion it can be concluded that there are some benefits or the
advantages of the undertaking ongoing profession and personal development. It plays an
important role in the future and also enhance the career options or the new opportunities in order
to achieve growth in this field. In the context of the specific roles the employers need some skills
and competences that help them to improve the overall personality of the employee. However, it
can also be concluded that self- evaluation is very necessary so that an individual can be able to
improves their own abilities or the capabilities and also enhance the skills for the better future.
There are various types of learning approaches and the theories that are helpful in the field of
profession and are used for the personal as well as for the professional development. It is
necessary for a job role of guest service agent to evaluate the skills and the competencies by
using the appropriate developmental approach for their own growth.

REFERENCES
Books and journals
Akrivou, K., Scalzo, G. and Orón, J.V., 2020. How differing conceptions of integrity and self-
integration influence relationships: Implications for management, personal and
professional development. Archives of Psychology. 4(1).
Avramchenko, S. M and et.al, 2021. Professional Consciousness as a Subjective Component of a
Personal Professional Development. Journal of Intellectual Disability-Diagnosis and
Treatment. 9(5). pp.536-545.
Chigwedere, C.,and et.al, 2021. Personal practice in counselling and CBT trainees: the self-
perceived impact of personal therapy and self-practice/self-reflection on personal and
professional development. Cognitive Behaviour Therapy, 50(5), pp.422-438.
Davies, K., Curtin, M. and Robson, K., 2017. Impact of an international workplace learning
placement on personal and professional development. Australian occupational
therapy journal. 64(2). pp.121-128.
Earley, P., 2020. Surviving, thriving and reviving in leadership: The personal and professional
development needs of educational leaders. Management in Education. 34(3). pp.117-
121.
Hildebrand, J., 2018. Bridging the gap: A training module in personal and professional
development. Routledge.
Huang, J., 2021. Sustainability of Professional Development: A Longitudinal Case Study of an
Early Career ESL Teacher’s Agency and Identity. Sustainability, 13(16), p.9025.
Knight, S.A. and Newby, W.G., 2019. The impact of professional development groups on
student counsellors’ personal and professional development. Western Undergraduate
Psychology Journal. 7(1).
Pugh, M. and Broome, N., 2020. Dialogical coaching: An experiential approach to personal and
professional development. Consulting Psychology Journal: Practice and
Research. 72(3). p.223.
Tantawy, N., 2020. Investigating teachers’ perceptions of the influence of professional
development on teachers’ performance and career progression. Arab World English
Journal (AWEJ) Volume, 11.
Welp, A., Johnson, A., Nguyen, H. and Perry, L., 2018. The importance of reflecting on
practice: How personal professional development activities affect perceived
teamwork and performance. Journal of clinical nursing, 27(21-22), pp.3988-3999.