BM562 Consultancy in Practice: Skills, Learning & Career Reflection

This report reflects on a consultancy project experience, focusing on skills development, learning, and career planning. It details the skills enhanced through the project, such as communication, time management, leadership, and analytical abilities. The report identifies new knowledge gained, particularly in IT and administration, and evaluates the improvement in confidence levels. Furthermore, it outlines how the learning from this project can be applied in future career endeavors, emphasizing the value of developed skills in the IT field. The report also includes a skills action plan with specific actions and timelines for further development, along with a sample job description and CV. The document is available on Desklib, where students can find similar assignments and study resources.

Consultancy in
Practice

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
Which skills have you created or improved as a result of the project?..................................3
What do you know now that you didn't know at the beginning of the process?....................4
To what extent the confidence level has been improved?......................................................4
How could you use the learning in your upcoming career?...................................................4
TASK 2............................................................................................................................................5
CONCLUSION ...............................................................................................................................8
REFERNCES:................................................................................................................................10
Books and Journals:..............................................................................................................10

INTRODUCTION
Management of business deals with various functional and operational areas of business
in order to achieve higher amount of productivity and profitability. It is also consists with several
problems and challenges that appear due to the various dynamic aspects of the company. This
will also affect directly on the employees or executives of an organisation (Ashley-Binge and
Cousins, 2020). For such purpose, it is quite important to create skills and competencies in
context of resolving problems and conflicts of business and its clients. The present report is deal
with the similar aspect to analyse the learning and career plan of action effectively.
TASK 1
Which skills have you created or improved as a result of the project?
There is an assignment of a college in which I took participation as an IT expert in order
to understand and resolve the problem of business. I came to realise that online and distance
learning is a big issue that is faced by the client FSB. This is the cause I planned a meeting with
client in order to discuss the issues of learning. At the time of meeting held, I realised that
communication skills plays a prominent role in order to listen and speak out the opinions and
perspectives. While resolving the issues I found that there is a need of encouraging students to
promote and adopt online learning as they can benefit them in several ways. As a result of this
task, I came ton know that there is a significant transformation within me in context of skills
development. While discussing way and methods to promote online learning for the business, I
developed communication skills. Managing time is fundamental in personal and professional
life so I came on time to attend the meeting. It delivers a good impression on others and make be
able to complete the task within certain time limit. That is the cause I developed time-
management skills which helps ton influences and inspire others. This task also makes me realise
to know the importance of good leader in a team I had to make plans for the promoting online
learning so that more and more students able to join the online sessions. For the completion of
this project, I also developed analytical skills in order to examine various kind of situations and
to make appropriate plans for it. In such way I came to realise the development and improvement
of all such skills within me.

What do you know now that you didn't know at the beginning of the process?
As the beginning of the process, there were several things which I did not realise before. I
faced many challenges related with IT and administration although I am expert in my field. I
learned about various things about online and distance learning. I only know about cloud
computing, digital transformation, talent retention and so on. But there are many more challenges
that are faced by me such as leadership, budget managing, hiring, data management, analytics
and many more. I also got to know about other activities of IT sections as well in order to
suggest my client in a more particular manner. I got a lot of information about the value of e-
commerce marketing and online learning through learners. I realised that informations related
with the students who are taking online classes and who are missing the sessions. Also, I sensed
that in the time of Covid-19 pandemic, online learning is increasing its value day by day in
which students do not have miss the sessions and gain the expertise even at that time. Promoting
this concept among learners was not simple at all for me as they were used to the traditional way
of learning. But, due to this project I never realised before that I had to develop and improve
some of the fundamental skills regarding the management within me.
To what extent the confidence level has been improved?
I feel that the confidence level within me has been significantly improved. Due to this
project, my confidence has been increasing in terms of communicating others, interacting with
others and many more. Formerly, I was not able to interact and communicate with others but
after the completion of my project now I am effectively communicate with others. This
demonstrates that my confidence level has been improved a lot and now I am not hesitate at all to
put my thoughts upfront. I also realized that my time-management skills has been enhanced as I
was able to complete the task within the time. Hence, this makes me able to manage my work
with no stress. Also, I was able to perform multiple projects as I manage my time effectively.
How could you use the learning in your upcoming career?
With the help of this project, I came to realise that it delivers a huge value for my further
career development. The main reason behind this is I able to see my bright future in the IT field.
Hence, this experience will serve me a lot of advantages in order to get promoted in my work. I
also found that this learning experience in order to provide suggestions in the line o0f
technicality will not only help in this section but others well as I can also start my own venture.
The main reason behind this I created a huge scope within me by developing skills through this

project. I developed various IT skills and quality to provide services in this area such as
leadership skills which help to rise the opportunities of a good leader in any company. I observed
that having several skills or multiple skills within me will not only help me but also create
opportunities for the dream job as many employers want only those employees who have
multiple skills and are highly proficient in their ways. Due to this experience, I learned that how
an individual should do and manage their work within deadlines. Therefore, it is the general
cause to measure about my learning experience that helps me for the future opportunities.
TASK 2
Skills Actions to be taken Timescale
Problem-solving skills It is the most important skill
that need to be considered by
every individual who looks
forward to grow in the career.
Hence, it is fundamental for
me to improve this skills
within me in order to analyse
the situation or issue that
raised and able to resolve as
soon as possible with an
effective manner. I understood
that it is one of the main skills
that every manager or
employer look in his
employees. For the
development of this skill, I
look for the such tasks that are
challenging and critical and
then try to offer a right
solution to them.
10 months
Project management It is a significant skills for an 8 months

IT expert in order to perform
the respective work. The
outcomes of the project and
tasks are based on the
organisational skills and that is
the cause to develop project
management skills. With a
purpose to develop this within
me I will contribute myself in
several projects of formulate
plans and tactics with
particular time-frame to get the
potential results.
Team-work and collaboration In a workplace setting,
working in team and make
collaboration with other
individuals plays a very vital
role to enhance the individual
and organisational
performance. In order to
develop this skill with me, I
need to perform several tasks
with my team and behave
collaborative that
simultaneously help me to
develop healthy relations with
others. I realised that it is
fundamental for me develop
this skills with me as further in
my career I will have to
perform in team and work
11 months

collaboratively. With an intent
to develop this skill within me
I need to involve in teams and
make interaction with higher
talented individuals to
acknowledge their way of
working and attitude towards
the work. I will also able to
understand the diverse
emotions of every person in
the team while working which
is valuable factor in the team
working.
Job Description
Job title: IT consultant or advisor
Reporting to: Manager
Job description: To serve required knowledge and expert advise in e-commerce marketing.
Duties and obligations:
 Formulate new strategies to boost the organisational efficiency.
 To enhance satisfaction of clients and customers.
 To secure data of clients.
 To calculate infrastructure on regular basis to meet the results.
Qualifications:
 Bachelor's degree in IT.
 Excellent communication skills, leadership and organisational skills.
CV
David Mercer
Address: 767, streets of gold

Contact No.: 6776511478
E-mail: [e-mail]
Objective: To work with a well-reputed organisation that is high to utilize my skills and
abilities and where I can grab growth opportunities.
Education:
 Master's in IT, University of London
 Bachelor's in B.Tech., University of London
Work experience:
 1.5 years experience as junior consultant in IT field.
 2 years experience as Blue High as the role of expert consultant.
Skills possessed:
 Having a good technical skills.
 Manage time in an effective way.
Personal Data:
Gender: Male
Father's name: John Mercer
Marital status: Single
Date of birth: 21.04.1994
Languages: German. Spanish, English, French
CONCLUSION
It has been concluded from the above discussion is that the role of IT expert requires a
range of skills and expertise knowledge with an intent to handle the assigned project in an
effective manner. There are various issues and challenges have been discussed in the report and
skills and abilities that are needed for an IT expert and consultant. Such skills can be developed
and enhanced with the support of effective action plan that helps in the determination of routes
and certain time to achieve the goals.

REFERNCES:
Books and Journals:
Ashley-Binge, S. and Cousins, C., 2020. Individual and organisational practices addressing
social workers’ experiences of vicarious trauma. Practice, 32(3), pp.191-207.
Boaz, A. and Davies, H. eds., 2019. What works now?: evidence-informed policy and practice.
Policy Press.
Briscoe, C., 2021. The Consultant in Community Work. Community Work: Learning and
Supervision, p.3.
Campbell, D., Draper, R. and Huffington, C., 2018. Second thoughts on the theory and practice
of the Milan approach to family therapy. Routledge.
Cooper, A. and Lousada, J., 2018. Borderline welfare: Feeling and fear of feeling in modern
welfare. Routledge.
Jaakkola, E. and Hallin, A., 2018. Organizational structures for new service
development. Journal of Product Innovation Management, 35(2), pp.280-297.
Koelemaij, J., 2021. Dubaification in practice: an inter-scalar analysis of Belgrade
Waterfront. Urban Geography, 42(4), pp.439-457.
Long, S. and Manley, J. eds., 2019. Social dreaming: Philosophy, research, theory and practice.
Routledge.
Pirozhkova, S. V., 2018. Socio-humanistic support for technological development: What should
it be like?. Herald of the Russian Academy of Sciences, 88(3), pp.210-219.
Rival, M. and Major, R., 2018. What lobbying ethics and what for? The case of French lobbying
consulting firms. Journal of Business Ethics, 150(1), pp.99-116.