Skills Development: Professional Identity & Practice in Hospitality

This report provides an overview of professional identity and practice within the hospitality industry, using Hilton as a case study. It examines the benefits of ongoing professional and personal development, investigates the skills and competencies expected by employers, and critically evaluates personal skills using self-evaluation models. The report also explores learning theories and development approaches, emphasizing the importance of continuous professional development. It includes a skill audit, identifying skill gaps and outlining a comprehensive development plan with clear targets and strategies for enhancing chosen skills and competencies within a specific work context. This resource is available on Desklib, where students can find a variety of solved assignments and study tools.

Professional Identity
and Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY ..................................................................................................................................1
An overview of the business organisation .................................................................................1
Benefits and importance of undertaking ongoing professional and personal development and
how it can enhance career prospects ..........................................................................................1
An investigation into the skills and competences expected by the employer for specific roles
in your chosen organization. .....................................................................................................2
Critical evaluate own skills, abilities and competences for selected job role in chosen
organization, using two self-evaluation models to undertake an audit of hard and soft skills. 4
Learning theories and approaches used for professional and personal development.................5
Best development approaches to heighten personal and professional development...................6
Importance of the on-going professional development and the associated professional skills.
(Merit) ........................................................................................................................................7
Evaluate own skills and competencies and most appropriate developmental approaches for
developing professional and personal skill for specific job (Merit) ..........................................7
Critical evaluate own skills and competencies to meet employer expectation of the
professional skills required for employment in peculiar job role. (Distinction).........................7
Develop plan to enhance chosen skills and competencies within particular work context........8
Detailed development plan which applies underpinning learning and development theory in
particular work context...............................................................................................................8
Comprehensive development plan which sets out the clear and attainable targets, strategies
and outcomes of learning and training in particular work context..............................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
It is very important for an individual to understand the professional identify of people in
order to work within the business organisation. There is various aspect which need to be
considered in order to develop the own personal within the business organisation. There is the
requirements I the various skills and development in order to be effective and efficient. It is very
important for the individual to focus on the abilities and skills which can help in being
professional within the work which need to be performed within the business organisation. This
is the report which is based on the hospitality industry and the skills required by an individual in
order to have growth opportunities within the hospitality industry. The hotel which is chosen for
this report is Hilton which is the famous hotel in United Kingdom.(Sotiriadou, P., Logan, D.,
Daly, A. and Guest, R., 2020). This report will include various topic such as the skills
development for the personal and professional in order to achieve growth and success.
MAIN BODY
An overview of the business organisation
The company which is chosen for this report is the Hilton which is the largest brand across the
world wide. This is the hotel which was incorporated in 1919 by the Conrad Nicholson Hilton.
The company is Tablet at around 584 locations and it Sir in the worldwide. The company also
target the pot leisure travellers and business with the different locations such as city Centre,
around airports and the famous vacation destinations at global level. It is the company which is
offering the luxury and the services such as resort, state services with the accommodation of the
food also. The brand is famous for the services it provides with customers such as food
restaurants, lodging loyalty programs and training. The company focus on the customer loyalty
program under Hilton honours brand.(Bell, J., Fraser, M., Hitchin, S., McCulloch, L. and
Morrison, L., 2020)
Benefits and importance of undertaking ongoing professional and personal development and how
it can enhance career prospects
It is very important for the individual to develop the personal and professional skills and consider
as the significant aspect for the people in order to crack the new opportunities for the career
development. It is very important in order to improve the possible function for the individual and
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capabilities in order to accomplish the goals and objectives within the personal or professional
ways. It is identified that learning and development is a continuous process for the individual in
the life which helps in innovative new ideas and improving the ways in order to work in an
organisation within the workplace. The main objective of the professional practice is to develop
the capabilities and skills which are usually used weather must acquire within the business
organisation.
Benefit of the professional development
 There are various benefits of the personal development in which it helps in exposing of
experience the young professionals into the new ideas, this also helps in increasing the
expertise and the knowledge in the particular field. This also helps the individual in order
to get the more advantage of finding the Waze and developing their career.
 In order to increase the professional expertise why the professional development it is
analysed that the individual be able to increase more confidence in the workplace. There
are various professional development courses which helps in training and allowing De
individual to build their professionalisation in the working experience by analysing the
different new skill sets in order to perform the task in an effective manner(Odu Obor, D.
and Kayode, D.I., 2021)
Benefits of the personal development
 The personal development allows the people to reflect with the strength and it also allows
to know the worth of the individual in order to achieve an effective working within the
organisation. The personal development allows in order to know the talent which can be
used by the individual to complete with the relative ease.
 The personal development allows the individuals in a date tonight in the daily confidence
within the career development. They also will be able to be the confident in order to work
with the high productivity and high quality of work.
An investigation into the skills and competences expected by the employer for specific roles in
your chosen organization.
Skills: From the bundle of hospitality skills in the world, which skill is the most used and
exploited by the managers? This is different for different situations as it mostly depends upon the
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situations, required working and the level of management in which the existing managers serve.
Few of the essential skills for Hilton's manager are:
Communication skill- As a hospitality manager in an entity such as Hilton, the
managers must be capable of communicating in functional and fruitful manner with the
workers, employees, other managers, seniors and clients, as this is a characteristic
associated with successful managers. Their main aim and quality should be developing
their communication skills by doing required exercises as this leads them to the long way.
Organizational skill- In an hospitality organization like Hilton, it is very frequent for
the managers to assess the employee absence, requirements and the breaks taken by the
different employees and keep checks for the same. As being a good manager requires
very effective organizational skills to make very frequent schedules for smooth run of
organization and its working without any halt in the jobs.
Competencies: This refers to the practices, behavior and the commands that are
necessary for the management of individuals in a successful manner. With respect to
Hilton, there exists some capabilities that encourage strong and healthy work connections
helping in the prosperity of business.(Odu Obor, D. and Kayode, D.I., 2021)
Teamwork- In an organization, it is very important for the manager to know the
importance of building and bringing a team together and be a crucial part of it. As this
will lead to successful and effective completion of tasks. Team work is a task that needs
to be learnt and perfected with time with the whole group of individuals that are there in
the team. Perfecting this task is a difficult one as the individuals present in the team have
different backgrounds, work ethics and working pattern.
Leadership- Being a manager is not the opportunity to boss around the juniors and
other members of the team. It is a significant opportunity that requires several qualities
which when merge together make you a great leader. In case of Hilton, leadership ability
is an important factor as it gives you the responsibility to bring out the best from each
individual member an also be successful as team together.
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Critical evaluate own skills, abilities and competences for selected job role in chosen
organization, using two self-evaluation models to undertake an audit of hard and soft
skills
Strength
 Even of the biggest strength of my view
is that I am good at analytical skills
where I can collect data in an effective
manner in order to analyse it in a
meaningful way. I am also good at
analysing the data so that it can be used
within the organisation in an effective
manner
 he another strength which I have is that
I am good at communication skills
where I can convince people in an easy
way. I can also listen effectively with
people so that I can understand the
viewpoints and manage the customers
effectively. I am able to understand the
language of the people and able to
convince them
 The one of the weaknesses is that I
cannot adapt to the changes in a quick
manner where I face difficulty in order
to adapt to the quick changes within the
environment. I need time to analyse the
changes and the pattern in order to work
in an effective manner
 Another week point of mine is that I am
lacking in the leadership skills where it
becomes difficult to manage a lot of
people at the same particular time.
Opportunities Threats
 Marking skill will be a great
opportunities for me as it is greatest
value to Candidates in media, social
media and product management. Due to
this I can promote the organisation
where I work.
 Another opportunity for me can be
networking as when I come in contact of
 Knowledge about the technical things is
a threat for me as I m not specialised in
the filed of IT, science or engineering
that limit my capabilities.
 Another threat for me is team work as I
feel very uncomfortable when working
in a team or group because sometime it
create clashes among members.
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different people in corporate world then
it will expand my knowledges that will
help me to understand the industry well.
Skill audit
Skill Current ability Target ability Skill gap
Communication skill 8 10 2
Teamwork 4 8 4
Marketing skill 6 9 3
Adaptability 5 9 4
From the above discussed skill audit it is identified that I am very good at the communication
skill and where I need to improve on this some other skills where such as teamwork. I need to
work upon the skills in order to work together in an effective manner within the workplace. Also
I have identified that the marketing skill which is very important for me to develop in an
effective manner. It is identified that I am lacking in the skills which need to be topped it by me
in order to achieve the growth and sustainability. In order to this I need to learn to the adaptive
adaptability in order to target the new skills and capabilities and achieve the higher growth.
(Carter, D., 2018)
Learning theories and approaches used for professional and personal development
There are various theories and approaches which are considered for the personal and professional
development of people. This assist in increasing the knowledge in the abilities of an individual.
The learning and development is considered the most important aspect for the career
development of an individual. Various theories and approaches which are mentioned below:
Learning theories and approaches
Humanistic approaches- This is the approach which is mainly concerned with the potential in
the stress of an individual which is very important for the growth in the self actualisation. It is
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identified that the individual in lately quotes and their social and mental result from the deviation
from the natural tendency. It is identified that the every individual has a different nature which
helps them to develop the personal and professional Waze in order to achieve the objectives and
extraordinary potential with an individual
Cognitive theory- The cognitive theory helps the people in increasing the personal and
professional development in order to enhance their mental thinking ability. This is a theory
where a person can think out of the box. It is very important for the people to acquire the time in
the critical thinking and use them mind to have the new ideas in order to boost their thinking
ability and formulate the different ways for achieving the goals and objectives
Honey Mumford approach- This is the approach with the learners demonstrate the four phases
in order to carry out the procedures of the learning in development. This is the theory which
mainly concentrate on being purist, activist and reflectors. These are the state is very learners
believes in performing the different task in an active in enhanced manner in order to increase
their knowledge. The defectors and Millie focused with what learners have learnt examine their
own performance in order to achieve the goals and objectives.
Best development approaches to heighten personal and professional development.
It is very important for an individual to develop various aspect sin order to develop their
skills and abilities. There are various approaches which can help an individual in order to achieve
the personal and professional development. It is very important for an individual to practice the
various approaches in order to come a better leader within the organization. The various
approaches are discussed below;
 Positive psychology- This is the most important approach which need to be consider by
an individual in order to have an positive thinking and have a positive attitude in the
working of an individual within the organisation. This helps an individual to have a
critical mind and develop new ideas for the professional development.
 Reflective supervision- This is the approach where the reflection and self analysis of an
individual can help in the development in the personal and professional way. This is the
approach where the individual will able to think in a different manner in order to be
effective in its workplace. This is important for an individual in order to be effective.
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 Awareness and presence- It is very important to observe the daily activities of an
individual so that they can improve on their self in order to be effective. This is the
approcah of the personal and professional development in numerous ways where the
individual can focus on the right things and the awaresens of the various other aspects
which is related to the different matter of the task which need to be performed within the
organization.
Importance of the on-going professional development and the associated professional skills.
(Merit)
This plays an important role in the development of an individual within the personal or
professional ways. Th skill development is important fro the organization in order o make their
workforce defective and achieve higher profits and growth within the business Enterprise. It is
very important for the people to develop their skills in order to achieve the greater career
opportunities.
Evaluate own skills and competencies and most appropriate developmental approaches for
developing professional and personal skill for specific job (Merit)
There are various approaches which can be taken into consideration for the for the self
development within the organization. It is very important to make use of psychology approach
by an individual so that they can focus on creative thinking of the other aspects within the
business organization. In related to the job profile within the hospitality industry it is very
important to become an effective leader and think out of box in order to be effective within the
organsiatin.
Critical evaluate own skills and competencies to meet employer expectation of the professional
skills required for employment in peculiar job role. (Distinction)
In order to be effective within the specific job role within the hospitality industry it is identified
that there is the requirement of various skills which can individual should focus on. The most
important is communication skill which need to be developed in order to be effective and
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efficient while performing the task. The communication plays an important role in attracting
customers towards the brand.
Develop plan to enhance chosen skills and competencies within particular work context.
Current Skills and
Competencies
Goals Personal /
Professional
Development Plan
ACTIVITY
Indicate how to
monitored the
progress,
underpinning.
Development and
learning
theory
Evaluate
effectiveness of the
personal development
plan
Teamwork 3 month I will monitor skill by
observing my continue
improvement.
Improvement in this
skill will increase my
productivity and make
able to work with
others.
Adaptability 6 month I will ask to my peers
and seniors by taking
their feedbacks.
By this I can adopt any
new change very easily
without any
challenges.
Technical skill 1 year To measure technical
skill, I will give few
test and then evaluate
the progress.
It will provide me
various opportunities
in any filed as this skill
is required everywhere.
Detailed development plan which applies underpinning learning and development theory in
particular work context
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From the above mentioned development plan it is identified that there are various skills
which need to be taken into consideration for the personal and professional development of an
individual. It is very important to develop the skills according to the requirement of the job role
within the organization. There are various approaches and theories which can be practiced by an
individual to develop their skills in order to achieve growth and success within the workplace.
Comprehensive development plan which sets out the clear and attainable targets, strategies and
outcomes of learning and training in particular work context
There are various skills which has ben identified in the development plan. It is very important
that the some particular skills and abilities need to be development so that the organisation is
happy with the working of an individual and is able to achieve the goals and objectives in an
effective manner. It is very important to develop strategies in order to be effective.
CONCLUSION
From the above report it has been concluded that there are various skills which need to be
development by an individual in order to perform with the specific job role. In context of
hospitality industry it is very important that the individual focus on communication skills and
find the various ways in which they can develop their skills. It is very important to analyse the
own strengths and weakness in order to perform task effectively.
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REFERENCES
Books and Journals
Sotiriadou, P., Logan, D., Daly, A. and Guest, R., 2020. The role of authentic assessment to
preserve academic integrity and promote skill development and employability. Studies in
Higher Education, 45(11), pp.2132-2148.
Bell, J., Fraser, M., Hitchin, S., McCulloch, L. and Morrison, L., 2020. Service user involvement
in professional skill development: Planning and delivering a skills practice workshop.
In The Routledge Handbook of Service User Involvement in Human Services Research
and Education (pp. 239-249). Routledge.
Odu Obor, D. and Kayode, D.I., 2021. Highly Educated but Unemployable: The Role of Market-
Relevant Education and Skill Development in Nigeria. In The Palgrave Handbook of
Global Social Problems (pp. 1-21). Cham: Springer International Publishing.
Marshall, D. and Honey, M., 2021. Simulated actor patients support clinical skill development in
undergraduate nurses: A qualitative study/Ka tautoko nga turoro kaiwhakaari
whakataruna i te whanaketanga pukenga mo nga tapuhi paetahi: He rangahau whakaahua
kounga. Nursing Praxis in New Zealand, 37(2), pp.35-45.
Carter, D., 2018. Innovating Personal Skill Development. In 10 Perspectives on Innovation in
Education (pp. 134-149). Routledge.
Raihan, S. and Uddin, M., 2018. How Do Education and Skill Development Affect the
Transition from “Good-Enough” Job to “Decent” Job?. In Structural Change and
Dynamics of Labor Markets in Bangladesh (pp. 125-140). Springer, Singapore.
Northup, J., 2021. CRIME SCENE INVESTIGATORS PERCEPTIONS OF THEIR SKILL
DEVELOPMENT POST-TRAINING. Teaching and Learning for Adult Skill
Davidson, D.E. and Shaw, J.R., 2019. A cross-linguistic and cross-skill perspective on L2
development in study abroad. In Foreign language proficiency in higher education (pp.
217-242). Springer, Cham.
Eminhizer, E., 2019. Influence of Globalization, School Leadership, and Students' Participation
in Science Competitions on 21st-Century Skill Development, Instructional Practices, and
Female Students' Interest in Science, Technology, Engineering, and Mathematics
Courses in Secondary Schools in Ireland (Doctoral dissertation, University of Southern
California).
Garcia, J.M., 2021. Former Student-Athletes Within Non-Sport Professions: A Quantitative Study
on the Impact of Athletic Identity on the Application of Transferable Skill. Drexel
University.
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