Employability Skills Journal: Reflecting on Skills and Career Goals

This assignment consists of a series of journal entries focused on employability skills and career development. The first entry involves researching a job description, identifying professional qualifications, and assessing one's CV and LinkedIn profile against the required skills. The second entry reflects on the interview process and the application of the STAR method. The final entry is a reflection on personal learning throughout the module and the identification of skills needing further development, accompanied by a professional development plan outlining specific goals, actions, and timelines. Appendices include a job description screenshot, a tailored CV, and a LinkedIn profile screenshot. Desklib provides access to this and many other solved assignments.

Name: Miss Peace Divine
Address-18a Mackenzie Close, London, W12 7Lz
Contact-7443758724
Email Id- [e-mail]
Objectives: To obtain a position as a front desk in one of the leading marketing company of UK,
Tesco. This will enable me to be in an environment where I can practice my skills and also
learn to face many new challenges. Thus, this will help me to achieve the high degree of
proficiency.
Education:
Marketing Manager 25 Ashley Rd, London N17 9LE, United Kingdom
Work Experiences:
Job responsibilities Future prospects
 Answered,
screened and
directed inbound
phone calls.
 Received and
assisted clients
and escorted
 This will help me in staying active
over the phone calls and in
responding to the queries of the
customers.
 As I want to join Tesco, I have to
cater to the needs of so many
customers at the same time. Being a
multinational supermarket company,

them to correct
destinations;
offices, rooms or
meeting rooms.
 Performed
general
secretarial
duties, including
– meeting
scheduling,
appointment set
up, faxing and
mailing.
it will be very busy and will attract
the attention of a large number of
customers at the same time.
 This will help me in arranging for all
the important meetings and making
sure that this can be attained by all
the concerned stakeholders.
Extra skills obtained
 Took verbal and written messages and transmitted them to exact person/destination.
 Received and sorted email and electronic deliveries.
 Maintained meeting diary – manually or electronically, as required.
 Accepted letters and packages delivered to the front desk and distributed to appropriate
staff.
 Handled general requests for information and data.

 Interacted well with the public.
 Handled delicate situations, such as – customer requests, special needs and complaints.
 Performed basic customer service functions.
 Coordinated maintenance of the front desk reception area equipment, furniture, lighting,
applications and brochures.
 Maintained a neat, tidy and pleasant appearance of the reception area.
Skills
 Flexibility
 Organizing and planning skills
Attention to detail
 Adaptability
 Stress tolerant
 Ability to handle several situations at once with confidence.
 Knowledge of MS office and the operation of standard office equipment.
 High school diploma
I hereby declare that the above mentioned information is true to the very best of my
knowledge.
Place:
Date:

Signature: