Personal and Management Skills Development: A Sainsbury's Report

This report provides an analysis of personal and management skills, focusing on their importance in the workplace and personal development. It includes a self-analysis using skill audits and SWOT analysis to create a personal development plan. The report uses the Gibbs Reflective Cycle to assess the development of management and leadership skills. It then examines Sainsbury's as a case study, discussing transferable skills, supportive communication, motivation, empowerment, conflict management, and team effectiveness within the organization. The report concludes by highlighting the significance of these skills for both personal and professional growth.

Personal and
Management Skills

Table of Contents
INTRODUCTION......................................................................................................................3
TASK 1......................................................................................................................................3
Management and Leadership..................................................................................................3
Gibbs Reflective Cycle...........................................................................................................4
Personal Development Plan....................................................................................................5
TASK 2......................................................................................................................................8
Background of Sainsbury.......................................................................................................8
Transferable skils...................................................................................................................8
Supportive Communication....................................................................................................9
Motivation............................................................................................................................10
Empowerment......................................................................................................................10
Conflict Management...........................................................................................................11
Team Effectiveness..............................................................................................................12
CONCLUSION........................................................................................................................13
REFERENCES.........................................................................................................................14
APPENDICES..........................................................................................................................15

INTRODUCTION
Management is defined mechanism or process of dealing with controlling of
operations and activities in a workplace. Leadership is referred to individual ability to lead a
specific group or team of people oriented above achievement of common goals and
objectives. For instance, there is a huge significance of both management and leadership in a
workplace which ensures effective and efficient completion of operations and activities. An
individual need to understand importance of management and leadership which facilitates in
achievement of personal as well as professional goals and objectives. Sainsbury’s is among
leading chain of supermarkets in United Kingdom with enormous number of business outlets
engaged in serving a huge amount of customer base. This report assessment will be
comprised of effective understanding of determined topic with insightful and essential
information and knowledge. Furthermore, it will be including self-analysis with application
of Skill audit and SWOT analysis which further influences personal development plan for
personal growth and development (Schermerhorn Jr, Bachrach, and Wright, 2020).
TASK 1
Management and Leadership
Management is basically the process of dealing with acitivities as well as people in a
workplace. The determined meaningful process is comprised of strategic planning and
organising resources in the most efficient manner. In addition to that, it contributes additional
values towards accomplishment of organisational goals and objectives by carrying out
business operations and activities. For example; As Sainsburys is engaged in serving
groceries to their customers, management representatives are aimed at providing customers
with quality product and delightful experience in shopping with respective organisation (De
Bruijn, and Ten Heuvelhof, 2018).
Leadership on the other hand, is important in workplace of respective company which
facilitates individual leaders to develop a sense of belongingness among other team or group
members. For instance, leadership further facilitates in orienting the overall group towards
achievement of common goals prior to achievement of personal goals and objectives.
Another major significance associated with leadership is determined as improvement and
enhancement of efficiency and productivity in workplace (Griffin, 2021).

Gibbs Reflective Cycle
Gibbs-reflective-cycle is a model or framework comprised of six stages taken into
consideration for reflective writing practices. In addition to that, these stages are inclusive of
Description, Feelings, Evaluation, Analysis, Conclusion, and Action plan.
There is a huge necessity for an individual to learn and develop management as well
as leadership skills and abilities. For instance, it facilitates an individual to succeed in life by
providing them with excellence and understanding of appropriate approach and behaviour
towards various aspects of life. In addition to that, primary of these skills and abilities in
management and leadership includes communication, creativity, emotional intelligence,
critical thinking, problem solving, etc. which allows a representative to practice the same in
an effective as well as efficient manner (Gibbs' Reflective Cycle, 2022).
Illustration 1: Gibbs' Reflective Cycle, 2021
 Description: This stage is the initial stage in Gibbs-reflective-cycle which
encompasses decription of the entire experience of the individual and the situation he
or she was in. My personal vision has always been lied in contributing additional
values towards society as well as business environment by becoming a successful
entrepreneur. For instance, I want identify a problem faced by people in society and
develop a solution regarding the same with a business idea. Moreover, I want to
contribute an innovative and creative approach of business by providing customers
with required and demanded products and services (Paulson, and Laverty, 2018).

 Feelings: In order to become a successful entrepreneur, I need to have sufficient
knowledge and understanding of management as well as leadership. For instance,
since my school I was aimed at acquiring information and knowledge to maximum
extent in order to ensure a bright future and career ahead. I have been self-motivating
myself since my school phase in order to be focused and determined at becoming a
successful entrepreneur. Furthermore, another major purpose behind consideration of
this career is to earn a living out of it in order to survive and live with sufficient
amount of earning (Rosenbach, 2018).
 Evaluation: Each and every experience have positive and negative aspects associated
with that particular situation at that specific moment of time. For instance, a focused
and determined approach of contributing additional values was the major positive
aspect associated with this experience. On the other hand, risk of failure and low self-
confidence due to insufficient information and knowledge is considered as negative
aspect associated with the same.
 Analysis: This particular situation could have been better if I had sufficient amount of
self confidence and knowledge regarding management and leadership. Though, I had
strong will power to be determined at personal growth and development but still I
could have had higher self-confidence. All these experiences have provided me with
an effective understanding that I lack in various areas that need improvement and
enhancement.
 Conclusion: In order to ensure personal growth and development, I need to initiate
additional efforts towards learning and development of management and management
skills. For instance, it will further facilitate me in ensuring my personal growth and
development with learning of additional information and knowledge regarding the
same. Furthermore, an entrepreneur faces immense amount of issues and challenges
in carrying out operations and activities which require efficient management and
leadership skills (Miner, and Nicodemus, 2021).
 Action Plan: I have considered the use of Personal development plan comprised of
activities and practices I need to undertake in order to ensure personal growth and
development. For instance, It includes activities to be performed in a specific duration
of time which further facilitates in improvisation and enhancement of particular areas
with scope of improvement (Eacott, 2018).

Personal Development Plan
What are my
skills-related
development
objectives?
What activities
do I need to
undertake to
achieve my
objectives?
What support/
resources do I
need to achieve
my objectives?
Target date for
achieving my
objectives
Interim dates
to review
progress
 Acquiri
ng required
informatio
n and
knowledge
 Joining
free as well as
paid courses
available
regarding
management
and
leadership.
 Attending
seminars of
businessmen
and
entrepreneurs
in order to
learn about
their journey
and story.
 Research
about business
and
entrepreneursh
ip in context
of real-world
examples.
 Free as
well as paid
courses
available to
learners
providing
information
of
management
skills.
 Business
men and
entrepreneur
providing
knowledge
of their life
journey.
 Access
to internet
and
computer in
order to
conduct
research.
 1 year to
review
progress and
maintaining
consistency
forever.
 3
months
 Setting
up of
objectives
 Learning
about strategic
planning in
 Access
to interact
with mentors
 Within a
duration
of 1
 Every 1
month

and target order to
interpret the
idea into
reality.
 Developin
g an
appropriate
business plan
from the idea
and long-term
vision.
 Meeting
and
interacting
with
consultants in
order to
acquire
essential
knowledge
and
enhancement
of direction
(Ibrahem,
Alaraby, and
Diab, 2020).
and officials.
 Support
from
consultants
in
interpretatio
n of views
and ideas
into reality.
year.
 Technic
al Skills
 Joining
classes and
courses
providing
knowledge of
using
technological
 Classes
and courses
based upon
technology
skills.
 Access
to use these
 6
months
of time
span
 1
month

elements.
 Practising
routine life
activities and
practices with
application of
technological
components in
order to ensure
effective
understanding.
 Learning
about the
latest and
advancement
of technology
as well as use
of the same in
personal and
professional
activities.
technologica
l elements.
 Latest
and
advanced
technology.
 Effectiv
e business
communica
tion
 Learning
about formal
approach of
communicatio
n taken into
consideration
in
organisational
culture.
 Interactin
g with
businessmen
 Interacti
on with
business
officials and
mentors.
 Access
to seminars
and business
fest.
 Online
courses
providing
 Continu
ous
learning
approac
h and 6
months
of
review.
 Every
month

and
entrepreneurs
to acquire
their approach
of
communicatio
n.
 Learning
through
courses about
insights of
communicatio
n process.
information
and
regarding the
determined
topic.
 Time
manageme
nt
 Schedulin
g
activities
to be
performed
in that
particular
time span.
 Learning
the
concept of
effective
Time
managem
ent
through
available
sources of
informatio
n.
 Access
to time
manage
ment
plan.
 Availabl
e
sources
of
informat
ion and
knowled
ge upon
manage
ment
and
leadersh
ip skills.
 Learnin
g about
time
manage
ment
and
reviewin
g with
every
applicati
on of
time
manage
ment
routine
or
schedule
.
 With
each
and
every
applicat
ion.

 Experime
nting
different
schedules
and time
table for
activities
to be
performed
.
This persona development plan will further facilitate me in ensuring effective
personal growth and development. For instance, it will determine a systematic approach
comprised of activities and practices that are needed to be taken into consideration in order to
improvise and enhance personal skills and abilities. Furthermore, it will facilitate me in
minimising risk associated with personal growth and development as well as ensuring an
efficient career development with enhancement of personal skills and abilities (Asai, 2019).
TASK 2
Background of Sainsbury
Sainsbury's is one of the leading UK based business organisation engaged in
providing grocery products to customers. Sainsbury's is the second largest supermarket chain,
operating with enormous number of business units within geographical boundaries of United
Kingdom. Being established in 1869 by John James Sainsbury, it has been headquartered in
London, United Kingdom. Sainsbury is engaged in retail industry in UK, serving groceries
and other consumer products in their business units.
Transferable skils
Transferable skills are referred to individual skills that could be transfered from one
job to another. For instance, it basically includes set of skills and abilities that could be used
in more than one job or role in a business organisation.
Supportive Communication

What is Supportive communication: Supportive communication is practice of providing
support to employees in a workplace in order to encourage them for carrying out assigned
operations and activities. For instance, it includes both verbal as well as non-verbal forms of
communication including supportive gestures and behaviour towards employees in
workplace. The major purpose behind supportive communication lies in providing support to
employees in order to accomplish organisational goals and objectives.
Advantages: The primary and major advantage associated with supported communication is
that it enhances performance of employees in workplace. For instance, it further supports in
strengthening relationship of employees with employers which result in eliminating potential
problems and errors.
Challenges: Lack of feedback and lack of communication are major challenges faced by
management representatives or leaders in regulating the practice of supportive
communication in a workplace. Furthermore, lack of communication with employees directly
results in being a barrier in ensuring effective practice of supportive communication in an
organisations workplace.
Practical Examples: Referring to respective business organisation, supportive
communication could be determined as practice of supporting their employees whenever they
feel troubled or in any sort of problem. For instance, an employee complaining about or
addressing an issue of inappropriate management approach being carried out in workplace. In
this situation, management representatives or leaders will try supportive communication with
that particular employee in order to listen to his problem and preventing the same if it is a
genuine one.
Relevancy of examples with theory/literature: The employee giving negative feedback
could have been resulted in negative working environment due to unsatisfied customer base.
For instance, managers and leaders of respective business organisation considering his
complaint and comforting him with supportive communication. Therefore, this example is
relevant to determined theory or literature (Lejeune, Beausaert, and Raemdonck, 2021).
Motivation
What is Motivation: Motivation is determined as aggregate of emotions and needs of an
individual that further drives or influences behaviour of employee towards accomplishment
of determined goals and objectives. For instance, management representatives of respective

business organisation address needs, desires, and wants of employees in order to boost their
morale towards completion of assigned tasks and activities.
Advantages: The major and foremost advantages associated with motivation is determined
as increasing level of efficiency and productivity in workplace. For instance, Sainsburys put
human resource into action in order to practice motivation practices among employees. In
addition to that, it results in contributing various additional values towards accomplishment
of desired goals and objectives.
Challenges: Low self-esteem of employees could lead to doubt over view of success
expressed by management representatives of respective business organisation. For instance,
excuses given by employees in order to justify themselves over certain situations is
considered as another major challenges that could arise in practicing motivation in
workplace. In addition to that, impatience of employees further results in demotivation and
degradation of morale which could lead to a barrier in completion of assigned tasks and
activities in an efficient manner.
Practical Examples: An employee of respective business organisation is facing demotivation
of low morale due to lack of appreciation for his efforts. For instance, managers and leaders
of Sainsburys recognising that particular employee among entire workforce as well as
addressing his needs and want in order to boost up his morale. In addition to that, it further
result in initiation of additional efforts towards accomplishment of organisational goals and
objectives as well as development of sense of belongingness towards respective business
organisation.
Relevancy of examples with theory/literature: Maslow's theory of hierarchy of needs
acknowledge personal needs of an individual followed by an hierarchy in order to motivate
them towards accomplishment of the same. The determined example is relevant to theory or
literature as it includes situation of low morale of employee, managers motivating them, and
initiation of additional efforts. In addition to that, all these efforts further contribute towards
accomplishment of organisational goals and objectives.
Empowerment
What is Empowerment: Empowerment could be empowerment could be determined as
providing employees with access to information, resources, and opportunities according to
their existing rules and responsibilities. For instance, primary and major purpose of