Professional Portfolio: Skills, Experience, and Career Goals

This is a professional portfolio that highlights the skills, experience, and qualifications of an individual with a diverse background. It includes experience as a Waiter/Waitress at Cinnamon Kitchen, where responsibilities included explaining menu options, taking orders, and processing payments. The portfolio also details experience as a Nail Technician, providing nail care services and recommending designs, as well as Bartender experience at Bamboo, focusing on customer service and maintaining a clean bar area. Furthermore, it includes experience as a Cashier/Machine Attendant at Maxbet Casino, involving handling winnings, cashier balancing, and providing customer service within a fast-paced gambling environment. Key achievements include exceeding monthly targets and achieving high customer satisfaction scores. The portfolio also lists core qualifications such as teamwork, communication, initiative, and flexibility, as well as education in Marketing and International Affairs. The document concludes with references available upon request and accomplishments such as performing competitive analysis and applying safety procedures.

IONELA GABRIELA HORNET
128 Arthur Road, London, SW198AA
Home: 0147258369
[e-mail]
PROFESSIONAL SUMMARY
An analytical, passionate and business professional with relevant experience gained within professional, target
driven environments.
Reliable Cashier proficient in scanning and arranging customer items efficiently, as well as accepting payments and
keeping workspaces organised. Enthusiastic, results-driven and effective at assisting customers with all
requirements.
Strong communicator and team player, willing and capable of learning new processes to support overall
organisational success.
Waiter/Waitress
EXPERIENCE
CINNAMON KITCHEN
London, Battersea
09/2018 to Current
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and
beverage recommendations.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill
beverages.
Maintained polite and professional demeanour to patrons to encourage inquiries and order placements.
Processed customersí payments and provided receipts.
Circulated within assigned areas to assess and address customer needs, effectively prioritising tasks during
peak hours.
Nail Technician
Painting fingernails and toenails.
Cleaning, cutting and shaping nails.
NAIL TECHNICIAN
London
03/2016 to 07/2018
Recommending colors, rhinestones and designs.
Excellent interpersonal and communication skills.
Ability to work a flexible schedule.
Met with clients to discuss needs, service preferences and special requests.
Cared for nails and cuticles with soaking, shaping and polishing.
Provided signature services, including acrylics and gel tips.
BAMBOO
Bucharest
Bartender Bamboo 03/2015 to 02/2016
Deliver a consistently high level of customer service to each client and maintain a safe environment by
identifying problem clients and having them removed.
Keep bar area clean in accordance with the company's guidelines as well as the requirements of the local
health department.
Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies
in the final drawer tally.
Mix all drinks based on the serving sizes as outlined in the company manual to keep drink costs at a
minimum.
Develop an efficient work pace that keeps the customers at the bar and in the dining room satisfied at all
times.
Cashier/MachineAttendant Casino
Maxbet Entertainment Group Plc.
MAXBET
Bucharest
08/2012 to 02/2015
Is the leading gaming operator in Central and Eastern Europe with 89 gaming halls in Romania, Belarus,
Croatia, Italy and dozen more across the region, Maxbet operates over 4000 slot machines places across 25

cities, 24 hours a day, 7 days a week.
Reported to the Area Manager and worked as a dedicated team member within a very fast paced gambling
environment.
Maintained an up to the minute knowledge of cheating techniques, handing the winnings and cashier
balancing at the end of each shift.
Proactively listened to customers to assess requirements and offered appropriate options in line with
preferences.
Ensured personal understanding and adherence to regulations and guidelines relating to equality and
diversity, health and safety and inclusion so as to contribute to the creation of a friendly and professional
team Key Achievements.
Exceeded monthly targets which increased revenue and consistently achieved high scores on the customer
satisfaction survey.
Teamwork
Communication
Initiative
Flexibility
Event management
People management
Creative
Interests
Sports
Video production
Blogging
Photography
Cashier
Interpersonal and communication
Draw
Creativity
Clients
CORE QUALIFICATIONS
Client
Customer satisfaction
Customer service
Drafting
Event management
Fast
Drawing
People management
Marketing
Painting
Photography
Plc
Research Design
Safety
Statistics
Teamwork
Video production
 Communication skills
EDUCATION
BA: MARKETING AND INTERNATIONAL AFFAIRS
Spiru Haret
Marketing, Micro and Macro Economy, Statistics, Research Design and International Management Technical
Drawing | Colegiul Technic Miron Nicolescu, Romania 2008- 2012 In any kind of work, certain tools and
equipment are needed to help you work easilyand fast. In this module, you will know what drafting tools,
instruments and equipment areand how these can help you in the field of drawing.Drafting is a subject that
2015
develops both your manipulative and intellectual abilities.Manipulative, because you will be trained how to hone
your skills in handling the tools andinstruments in drawing. Intellectual, because the subject will develop your
creativity ininterpreting the illustrations that you will draw later on.
REFERENCES
References Available on request
Competitive Analysis
ACCOMPLISHMENTS
Performed competitive analysis to make recommendations for future company growth.
Protective Services
Applied safety procedures and policies as outlined in Department Safety Manual.