Employability Skills Report: Analysis of Travelodge Hotel Performance

This report analyzes the employability skills crucial for success within the Travelodge Hotel, a private organization in the hospitality sector. It delves into the responsibilities and performance objectives of HR managers, evaluating their effectiveness and recommending improvements. The report explores various motivational techniques to enhance employee performance, including financial and non-financial incentives, competition, and recognition programs. It also examines time management strategies and solutions to workplace problems, such as employee turnover and communication issues. Furthermore, the report discusses team dynamics, problem-solving methods, and the potential impact of implemented strategies on the business. The report emphasizes the importance of employee engagement, effective communication, and a positive work environment to achieve organizational goals and improve overall efficiency.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Develop a set of own responsibility and performance objectives of HR manager..........1
1.2 Evaluate own effectiveness against defined goal.............................................................2
1.3 Make recommendations for improvement........................................................................3
1.4 Review how Motivational Techniques used in improving quality of performance.........3
TASK 2............................................................................................................................................4
2.1 Develop solution to work based problem.........................................................................4
2.2 Communication at various level of organisation in different styles.................................6
2.3 Identify effective time management strategy in relation to work based experience........7
TASK 3............................................................................................................................................9
3.1 Explain the roles played by the members of a team to achieve set goals.........................9
3.2 Analyse team dynamics..................................................................................................10
3.3 Suggest alternative ways to complete task and achieve team goals...............................11
TASK 4..........................................................................................................................................11
4.1 Evaluate tools and methods for developing solution to problems..................................11
4.2 Develop an appropriate strategy for resolving the problem of labour turnover in
organisation..........................................................................................................................12
4.3 Evaluate potential impact on business of executing strategy.........................................13
CONCLUSION..............................................................................................................................14
REFERENCES................................................................................................................................1

INTRODUCTION
Employability skills are core skills and special characteristics that allow an person to
work effectively with other, adoptable to every environment and make them able to solve
problems. It includes skills that enable worker to make effective decisions and develop personal
and professional skills in an employee(Zacher, 2014). Travelodge hotel is an private organisation
operates in hospitality sector and is the third largest hotel in United Kingdom. Main objective of
this report is to measure the effectiveness of employees and improving their performance by
encouraging them using various motivational technique. It also includes strategies for time
management and report also includes methods to solve the issues present in Travelodge hotel.
TASK 1
1.1 Develop a set of own responsibility and performance objectives of HR manager
For achieving performance objective, it is essential for an employee to set targets that
provide an sense of accomplishment in them which motivate them to achieve their goals. HR
manager have following responsibilities in Travelodge Hotel:
Responsibility:- Orientation programs for employees:- Manager need to schedule an orientation
programs that help employees to get concise and accurate information about job and
company. It also help an employee to get adopted to the organisation's environment. Development of employees:- Manager need to recruit right candidates and develop their
inter personal skills by providing proper training to them(Wilkinson, Whitehead and
Ritchie 2014) . Motivational programs for employees:- HR should some motivational programs in order
to motive their employees to perform their task efficiently and achieve their objectives. Provide guidelines:- manager must provide guideline and advices to their employees to
perform their tasks more efficiently. Performance appraisal:- HR manager has an responsibility to regularly evaluate the
performance of the employees and provide them with suggestions to improve their
performance and working ability.
Sources of job descriptions:
 Gather the appropriate individuals for the task.
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 Perform a job analysis
 Write the job description
 Review the job description periodically Utilise job description as a basis for employee development
Performance objective of a Human resource manager working in Travelodge Hotel can be
understood by the following points: Maintain employees relationship:- Manager must maintain good relationship to develop
an health and inspiring environment of organisation. With this manager can take better
decision and can provide better services to its customers. Good communication:- Use of proper communication channel helps in achieving
performance objective so manager must have good communication skills. HR manager is
the one who use various communication channels to communicate with other employees.
 Encouraging employees:- Manager must encourage its team member by providing
trainings to achieve objectives and also provide rewards and remunerations to them
for performing well. When human resource manager encourage employees to work
well then it help in achieve set business objectives.
 Working environment:- Employees must be provided with an healthy and comfortable
working environment so that they can remain energetic and can obtain performance
objective. Healthy and positive working environment improve productivity of workers
(Holtom and Burch, 2016).
1.2 Evaluate own effectiveness against defined goal
The main objective of HR manager of Travelodge hotel is to achieve efficiency in the
performance of its employees because the profitability of hotel is based on its employees. Main
focus of this hotel is to retain their employees and increase the involvement as well as working
ability of staff members. Travelodge can achieve this objective as it follows various reward
system that can be used to motivate employees to remain loyal toward their work and
organisation. They provide financial rewards and appraisal to their employees for performing
better(Wang, ., and et. al., 2014 )Baker, and et. al., 2015)Antonsen, Y., 2014). This help in
motivating and encouraging employees to work in an most efficient manner.
Another important objective of an HR manager is to eliminate delay in work that is the
result of poor communication. Proper communication channel is very essential as it circulate
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information through out the organisation that improve the speed and way of doing task. As by
getting proper information one can get ideas and can identify different ways to perform work
more efficiently. In addition to this HR manager also has an aim to achieve consistency in
business operations to achieve maximum profit and competitive advantage in the market over
their rivalry. One of the main role play by human resource is to manage employees and their
actions at workplace so company can achieve its set goal and at the same time can utilise all its
resources at an optimum level. For this proper communication channels should be use at
workplace in order to make the workers aware about their roles and responsibilities. Further all
elements of employment law should be consider by manager while formulate compensation
packages for workers. With all this employees can be encourage to work well and entity can
provide better services to its customers.
1.3 Make recommendations for improvement
The Travelodge hotel should more focus on applying motivational efforts over the
employees in order to reduce turnover ratio. As some of the staff members working in hotel are
not satisfied with their job. It is the reason of improper working environment and centralized
method followed by this hotel. They must also focus on developing an method in which
employees are invited to speak about their problems that they are facing during working. Proper
step must be take in order to solve the issues of employees.
Rewards, promotions, praises, and appreciations must be provided to employees over
their performance to keep them motivated toward their job. Both financial and non financial
reward can be use by manager to encourage workers to work well and to maximise their
contribution in success of entity. Not only financial but non-financial rewards also encourage
employees to perform well and this directly improve their productivity. Suggestions must also be
invited from the staff members for effective decision making process (Vredenburg and Bell,
2014). Authorities must also be delegated so that decisions can be taken on the time when they
are required to perform and to reduce delay in work. Employees should be encourage to take part
in decision making process as this enhance their morale and help in retain them for long time and
this provide competitive benefit to firm. It is very important for manager to formulate an
effective policy to encourage employees to work well. It should be a combination of both
financial and non financial rewards. For increase employee’s contribution in success of entity, it
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is very significant for manager to determine what are the main elements that motivate an
employee to work well.
1.4 Review how Motivational Techniques used in improving quality of performance
Motivation is known as the reason or factor behind desires, needs and actions of
individuals. This is the one which is not come from another individual but come from within the
individual. Before motivate an individual, it is very essential for manager to identify the main
elements that encourage an individual as different individual are motivated by different factors.
HR manager of an Travelodge Hotel must motivate his team members to improve the
productivity and also efficiency of staff members. This can be done by using various
motivational technique that will increase the level of job satisfaction among employees and make
them work toward the achievement of company's goal. Travelodge hotel apply following type of
motivational techniques : Financial motivator:- one of the best way to encourage employees to do work is
monetary reward and incentives. Travelodge hotel fixes some targets over the
performance of employees, if they exceed the target then reward are provided to them. Competition:- It is the most effective way of motivating employees. When more than two
people are provided with same tasks in order to compete with one other than their main
aim is to perform better. It can be done using appraisal, praises etc. Recognition:- It is a kind of reward where employees are appreciated for their
performance which develop a positive attitude and satisfaction toward the job as well as
company. This develop a sense of responsibilities among employed to perform work on
time and in most efficient manner. Set goals: This is another technique that can be use to encourage employees to work well.
In this manager set a pre determine goal and communicate the same with workers. This
provide direction to staff members so they can perform well and can attain job objectives.
It is one of the most effective technique to motivate employees to work well.
 Share profits: Under this owner share the total profits with the employees working in
company as this help in motivate them to perform their job roles in effective manner.
This directly improve employee’s performance as this help entity to generate more profits
and then owner share that profits with them.
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TASK 2
2.1 Develop solution to work based problem
Take decision to find effective solution of problem is known as one of the major
responsibility of a manager. An organisation faces number of problem while performing its
operation in a dynamic and competitive environment. To solve these problems, following
process is used by Travelodge Hotel : Identify the issue: - To find an effective solution of a problem, it is very important for an
employee to first understand the major issue behind that. The half of the problem is
solved when issues causing them gets identified. Travelodge hotel faces problems like
minimum employee retention and its centralized system; which shows that they doesn't
involve employees in decision making process (Perkins, Grey, and Remmers, 2014).
These problems have a bad impact in the functioning of Hotel as they don't involve
suggestion from employees as they have information about the issues that arise at
workplace. Lower employee involvement in decision making process and routine
activities of company is one of the major issue. This results in employee’s turnover and
directly increase overall business cost. another issue is various conflicts take place at
workplace on daily basis and this decrease the effectiveness of commercial activities and
results in customer’s dissatisfaction. List the possible options:- Next step to be followed is to list the number of alternatives
that can be used to solve the problems. Travelodge Hotel can use following alternatives
such as; for employees- retention manager must provide other benefits like positive
working environment, appreciate their work, provide remunerations and promotion over
their success (Ohme and Zacher, 2015). For improving the functioning of hotel and
avoiding delay in work, manager require to manage a proper line of authority, channel of
communication should be effective to provides suggestions that help in identifying the
cause of poor functioning and they must delegate some authorities to take decisions Evaluate the options :- Manager must evaluate the options to find best possible
alternative that help in solving these issues to reduce the turnover ratio of employees
(Peters, 2014). While evaluating these options, manager must identify positive and
negative outcomes of each aspect and effective or helpful they are in solving above
issues.
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 Select the option :- After evaluating all the available options, best possible alternative
must be selected with positive outcomes to solve the problem in most efficient way. One
of the most effective solution related with given situation is to appreciate the employees
for the roles they perform at workplace as this enhance their morale and help in retain
them for a long time period.
 Implement and monitor:- The next step is to implement the alternative that will provide
desire result and manager must continuously monitor this. Monitoring of alternative is
very essential as provide information that the problem is solved or still includes any issue
that needs an attention.
These are the two problems that are faced by Travelodge hotel that affects its functioning.
These issues must be focused to increase their productivity and maintain proper management and
development of hotel.
2.2 Communication at various level of organisation in different styles
Communication refers to the way of exchanging of information, news, ideas and feeling
between individuals by writing, speaking or using various medium. It is a basic function of an
organisation as it can not be operate without communication between different departments and
employees (Navimipour, and Zareie, 2015). There should be proper communication in
travelodge hotel so it helps in effective and smooth running of operations. Following are the type
of communication used in Travelodge Hotel:
Verbal It refers to an oral communication in which a
person convey his message to another person
through speaking.
Non-Verbal This is an written form of communication used
by the top management of Travelodge hotel
while making policies or circulating an
information in an enterprise.
Visual communication It refers to the transmission of information in
the form that can be seen (Blok and et. al.,
2015). It generally includes Pictures, graphs,
signs and symbols. Travelodge uses visual
communication to communicate plans in the
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form of presentation.
ITC It is abbreviated as information and
communication technology. It refers to the
technologies that act as a medium for accessing
information. Hotel circulate its confidential
information using email to their key persons.
To,
Senior manager
Date: 7 July 2018
Dear Sir/Ma'am,
This is very important for hotel to focus on various issue that are arising at different levels due
to weak interaction between them. There is a lack of communication between different levels of
management and delegation of authorities are clashing because of this. Employees doesn't get
chance to get involve in decision making process. Because of this condition some of the
employees are not satisfied with this environment and the turnover ration is increasing day by
day. Hotel required to adopt effective communication channels to develop an effective
interaction system among the employees at different level.
Thank you for your time and consideration.
Your Sincerely,
Name
MEMO
To: All staff members
From: Superior
Date: 7th July 2018
Subject : Issues arises in the organisation
Main reason behind preparing memo is to make you aware about issues that are recently
addressed by the Travelodge hotel. There are some worker which are not satisfied with their job
and finding some difficulties in performing their tasks. Management will be happy to hear
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them , so they can contact directly about problems they are facing in performing their job.
Instant actions will be taken to solve their issues and proper training will be provided to them if
they required.
2.3 Identify effective time management strategy in relation to work based experience
Time management refers to the process of planning and organising the control over time
by dividing time between specific activities. It is an very essential part of an organisation that
help employees to accomplish their task on time with less efforts. It is the duty of manager to
schedule activities and divide time taken by them, this help employees in performing their task in
a systematic manner. This will help Travelodge hotel to enhance their profit level. Following are
the time management steps used by manager of Travelodge hotel: Plan:- The first step in time management process is to identify various tasks to be
performed and divide time according to these tasks. Manager must identify time to be
take by each task and then allot among employees according to their ability(Mills, and et.
al., 2014) Assess:- Next step is to evaluate how much time is currently used to perform these tasks
in order to identify the various gaps that consumes extra time. Best way to assess is to
develop a short term plan with few targets to identify whether the time is being utilized
effectively. Organise:- After planning tasks to be performed and time required by them, manager
must organise each task by preparing a to-do-list. This includes various task to be achieve
within a certain duration and if tasks remain due or uncompleted then manager must
adjust it in group of task and adjust time accordingly.
 Prioritise:- For the proper management of time, manager must avoid the overlapping of
tasks. This can be done by prioritising tasks and ranking them according to their
importance and necessities. Task can be priorities using following principles:
Urgent and important:-
Urgent but not important:-
Important bur not urgent:-
Not important and not urgent:-
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 Schedule:- This is the last and most critical step of time management. A manager after
collecting and analysing all the details must prepare schedule. It includes detail related to
the number of task to be performed, time taken by them and priority of task. For proper
execution of task, manager should also include breaks between these tasks(Lian, and et.
al., 2015) .
TASK 3
3.1 Explain the roles played by the members of a team to achieve set goals
Team refers to group of people; all working jointly for a common goal and with the aim
to work in a effective manner. Belbin identified nine various roles of team members that
displayed at workplace. Following are the nine roles:1. Plant role: Plants are the creative member of the team and they have idea how to
overcome with challenges. Plant always prefer to work alone and are affected by negative
critiques.2. Resource investigator role: They are enthusiastic and extrovert in nature and which have
great networking and negotiating skills. Resource investigator are good in getting
information from others and also a quick thinker.3. Coordinator role : They are good listeners and mature, confident in nature. Coordinator
directs the actions of team to what they identify to be the team's responsibility.4. Sharper role: Sharper have positive mental attitude and try to identify the best way to
solve the issue facing by them. They are extroverts and possess good communication
skills.5. Team worker role: The main purpose of team worker is to remain united. The nature of
team worker is they are very supportive in nature and also solve the disputes or conflicts
that are affecting team dynamics(Lee, and Ok, 2014).6. Monitor-Evaluator role: Nature of monitor are they are critical thinker and serious
minded. They always prefer to critically evaluate the information before making any
conclusion as monitor-evaluator are very slow in decision making.7. Implementer role: He is the person who actually turns ideas into actions. Nature of
implementers are they are efficient, practical and well organized. Implementer convert
the team's idea and thoughts into actual plan.
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8. Completer role: They are perfectionist of the team as completer have an eye for detail.
He is the only person in team who detect errors or omission and drive to assure that team
adheres to deadlines.
9. Specialist role: Team member who has expert knowledge in a specific area comprise the
specialist role. Their part to team is limited only to their area of expertise. The priority of
specialist is to maintain their professional status. They only show pride towards their area
of expertise and they do not show any interest in expertise of others .
3.2 Analyse team dynamics
It refers to the psychological and unconscious force which affects the direction of team's
performance & behaviour. It is developed by the nature of team's task, their working relationship
with other people and also the environment in which the team operates.
Bruce Tuckman is the psychologist who formulate the different phases of team
development that are forming, storming, norming, performing and adjourning . Tuckman
explains about the way that most team follows for the high performance. Five stages of
development of team are as follows: Forming stage: In the first stage, members are very polite and positive. Forming is like
orientation day at new job or at college. The team members are just introduced each other
and some are excited for something new and also know the other team members. It is
very necessary for team member to create relationship and also understand what part each
member plays. There is high uncertainty as people are looking for authority and
leadership. Storming stage: Next stage after the forming stage is storming phase in this team
members are begin to push against boundaries established in the first stage. Storming
may start when there is grievances among team member's working styles. Every people
work in a different manner and this differing working styles creates problem and member
become frustrated. Norming stage: In this stage members start to solve their issues, differences and also
respect authority as a leader. Performance of team increases as compared to storming
phase as team members are learn to coordinate and start concentrate on team objectives.
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 Performing stage: In this stage, cooperation and consensus has become well established
and the team is organized, mature and well functioning. Commitment of team member
towards the mission and there is clear and stable structure.
 Adjourning stage: This is the last stage where team objectives have been achieved. It
focuses on wrapping up final actions and documenting the results & efforts. As the work
load decreased, members may reassigned to other teams and team dissolve
It is very important for Travelodge Hotel to have very good team which helps in smooth
running in organisation(Holtom, and Burch, 2016). With help of all these given stages manager
can develop a effective team and enterprise can set business goals and objectives.
3.3 Suggest alternative ways to complete task and achieve team goals
The main focus of every organisation is to accomplishing the goals in a proper and
effective manner. In Travelogue hotel there is required to use appropriate and proper methods
and techniques in company so it results in team member can manage all the business related
actions and operations properly. Staff of the hotel must work together to attain specific goal.
There are various alternative ways to achieve team goals that are as follows: Establish guidelines and goals: Having guidelines and objectives will gives a vision of
team goal and leading them how these can be accomplished. Guidelines are very
important in analysing the task perform by the team members. Clear roles: Team members should have clear role and also should not create any
confusion in mind of any individual. This helps the team member in doing the activities
that are expecting from them. When any individual have clear roles than they can easily
achieve their goals. Prepare employees for success: The task should be assigned to team member according
to their capabilities and after analysing the strength and weakness of them. This will
helps the manager to allot the task to employees. Manager should prepare the employees
for success by giving them specific task for a particular time.
 Gives regular feedbacks: There should be performance evaluation of every employees
this results in employees knows about their strength and weakness. It is very important
that all the team members should be provided regular feedbacks and how they
contributing in achieving organisational goals by attaining their own goals.
These are the various ways by which Travelogue Hotel can achieve its team objectives.
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TASK 4
4.1 Evaluate tools and methods for developing solution to problems
There are various tools and methods for solving the problems that are as follows: Five why methodology: It is very effective tool for resolving the problem which accrued
in an organisation. This method is very useful when the problem is very complex and it is
very difficult to find solution for problem. This methodology is followed when root cause
of the problem is not identified(Grandey, Rupp, . and Brice, 2015). The deming cycle: This method is focused on continuous quality improvement. It is the
process that analysed to find out source of variations that cause to deviate customers
needs and wants. Deming cycle contains four key stages that are : Plan, Do, Study and
act. Appreciative inquiry: The basic function of appreciative inquiry is that a company will
grow in the direction that employees concentrate their attention. If attention is on
problem, then find out the or define the problem and deal with it this results in company
will do great. It is one of the important technique used by firm to solve the complex
issues. The eight discipline methodology: It is one of the essential technology used to solve the
problem and it is design to identify the root cause of the problem. This frames a short
term fix and implemented to solve long term solutions to prevent repeating or recurring
issues. There are 8D which are very famous among manufacturers as it is effective and
easy to teach(Dhar, 2015)Chou, 2014) Under this various statistical techniques and tools
used by an organisation to solve the problem.
 Kaizen: It is another technique which is used for solving or eliminating the problem.
Kaizen is mainly used for continuous improvement and it is a long term tool to work
which is systematically derives to accomplish small tasks and increase changes in process
to improve quality and efficiency. This is very important method to reduce or resolve the
problem of an organisation.
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4.2 Develop an appropriate strategy for resolving the problem of labour turnover in organisation
There are various problems that manager solved by identifying proper solutions. In
Travelodge Hotel, the major problem is employee turnover that is increasing day by day. There
are many effective measures to get over from employees turnover that are as follows: Training: It is very necessary to provide employees because it helps in improving the
performance level, skills and knowledge. It results in employee can deal or handle any
type of issue with out any problem or fear. This is very helpful for the members of an
organisation as by they are focus on their set objectives and not think for termination of
job(Chang , Bai, and Li, , 2015). Mentoring: It is very helpful in retention and development of employees. It is integrated
with the feedbacks which are related to the goal oriented that gives the organisational
framework for the aim of creating healthy and strong relationship with enterprise. Promotion: Motivation is very necessary for getting over the problem of employees
turnover. Every employee want to develop or promoted to high level if organisation do
not provide any promotion to staff member then problem of employees turnover
increases.
 Giving growth opportunities: It is very important for firm to provide growth
opportunities to their employees. Growth opportunities includes various factors such as
opportunities for promotion, internal career advancement, counselling services,
continuing education courses and skills training provided in-house or through training
centers. It is very necessary to provide these growth opportunities to employees it results
in decrease in employees turnover.
4.3 Evaluate potential impact on business of executing strategy
The strategies are created the negative as well as positive affect on the performance of
firm. It is very important to have good communication among the manager and employees then it
become very easy to executive the effective and appropriate strategies. The major concentration
of an organisation is on improving the performance of enterprise and also of employees. The
Travelodge Hotel spend its time to handling with the external factors and these impact on
internal environment and business. It is very much important for manager to use the appropriate
strategies and apply those techniques which create the positive impact on firm. Proactive
approach is adopted by business is the important task(Brown, Thomas, and Bosselman, 2015).
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After using all the effective strategies related to the issue of employee turnover affects on an
organisation will be: Handling task: It is the potential impact of applying effective strategies as by providing
proper training, development and also giving feedbacks to employees. It become very
easy for staff members to deal with the firm's problem and also resolve the problems. New start up: For promoting the employees in firm manager will encourage the
motivational level and provide support to workers for beginning the process related to
services to customer and performing various duties.
 Attending guest: Attending the customer in a positive way and also services will develop
the effective and efficient appraisal from consumers that helpful in increasing the
motivational level of employees. The process of motivation in management for
employees will gain their potentially in order to get over the issue of employee turnover.
CONCLUSION
From the above report it is concluded that employability skills are very essential for
performing the business actions. This file also included the role and responsibilities of a manager
and their effectiveness related to the given objectives or goals. Time management is very
important in order to attain specific objectives in a particular period of time. For increasing the
motivation of employees, manager must use the monetary or non monetary techniques to
improve the quality of performance. Under this report also studied about the evaluation of
potential affect on business during effective and appropriate strategies at firm.
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