Analysis & Recommendation: Service Level Agreement for CCP Club

This report provides a detailed analysis of service level agreements (SLAs) for Coast to Country Club. It defines service level management, its importance, and the key components of an SLA. The report discusses different types of SLAs, including service-based, customer-based, and multiple-level SLAs, highlighting the benefits and applications of each. Factors to consider when choosing an SLA, such as context, service description, and service standards, are also examined. The report recommends a multiple-level SLA for Coast to Country Club due to its structured approach and customization capabilities. The conclusion emphasizes the importance of choosing the best SLA for an organization and provides a clear understanding of SLA usage, importance, and selection criteria. Desklib offers similar solved assignments and resources for students.

Running Head:SERVICE LEVEL AGREEMENT FOR COAST TO COUNTRY CLUB
SERVICE LEVEL AGREEMENT FOR COAST TO COUNTRY CLUB
Name of the Student
Name of University
Author Note

1SERVICE LEVEL AGREEMENT FOR COAST TO COUNTRY CLUB
Executive Summary
This report aims at finding a better service level agreement for CCP club. In this report the
discussion will be related to a detailed analysis of what service level management is, its
importance and what exactly a service level agreement include.

2SERVICE LEVEL AGREEMENT FOR COAST TO COUNTRY CLUB
Table of Contents
Introduction....................................................................................................................3
Discussion......................................................................................................................3
Importance of Service Level Agreement...................................................................3
Types of Service Level Agreement............................................................................4
Service Level SLA.....................................................................................................4
SLA based on customer.........................................................................................4
Multiple-level SLAs...............................................................................................4
Recommedation..............................................................................................................6
Conclusion......................................................................................................................6
References......................................................................................................................7

3SERVICE LEVEL AGREEMENT FOR COAST TO COUNTRY CLUB
Introduction
Service- level agreement is a type of agreement or contract that is signed between the
service providers and its customers, both internal and external that is a written document that
illustrates that what type of service that the service providers will provide and the agreement
also defines about the standard of services that they will provide.
Discussion
Importance of Service Level Agreement
Service level agreement defines exactly the services that the organisation provide and
also define clearly the circumstances that the company is not liable to (Al Kim and Barua
2018). Service level agreement is also beneficial for customers because from SLAs customers
get to know about the services that the organization is providing and they get the opportunity
to compare the organization with other organisation to and then choose the best option.
Main components that a Service level agreement should include
Service-level agreement basically states about what exactly two different
organization want to achieve. The major component that a service-level agreement must
include is a period of duration in the agreement. All services that the organization provides
must be mentioned in the service agreement and also include details referring steps for
managing of services performance and solutions related to problems that the customer can
face.

4SERVICE LEVEL AGREEMENT FOR COAST TO COUNTRY CLUB
Types of Service Level Agreement
Service Level SLA
Service-based SLA provides a single service to all the customers. Considering an
example of IT service provider which provides customer query services to the customers, the
service level agreement will be similar for all customers.
SLA based on customer
Another type of SLA is customer based SLA. In this type of agreement the agreement
is made for only a single customer which covers every services related to only that customer
(Hani, Paputungan and Hassan 2015). An example can be taken as if IT service provider
gives numerous services regarding a business and customer, and if all services are
documented in a single service -level agreement, then it will be an example of SLA based on
customer (Ibrahim, Kliazovich and Bouvry 2016).
Multiple-level SLAs
In multiple-level agreement there is a combination of service and customer SLA, and
this is applied at a corporate level for every users in an organization. The multilevel SLAs
avoid any kind of duplication and incompetence between numerous agreements, which makes
it possible to combine numerous conditions in the same system.

5SERVICE LEVEL AGREEMENT FOR COAST TO COUNTRY CLUB
This diagram clearly defines on how a multi-level agreement structure looks like.
Factors that should be considered before choosing a service level agreement are (Bel and
Warner 2016).
1. Information related to context
2. Service description
3. Standards of service
4. Tracking of service reporting
5. Changes in Process
6. Reviews periodically
The first three elements are key service elemnts of SLA. The next three are key management
elements of SLA.
Information related to Context-
It sets table for SLA. It explains about the purpose and scope of agreement and
underlying assumptions related to agreement (Melander and Djordjevic 2018).
Service Descriotiption-
It discusses the services that are provided and the services that are not provided. This
sectipn needs to be clear and specific.
Standard of Service-
It includes standard from call center services that ensures that both the parties shares
common understanding of conditions.

6SERVICE LEVEL AGREEMENT FOR COAST TO COUNTRY CLUB
Tracking of Service-
It informs on how the effectiveness of service wil be accessed and communiocated. It
involves a good set of metrics.
Review Periodically-
This ensures the communication between two parties and pays systematic attention to
service adequacy.Reviwes must be holded periodically if things are going well also.
Changes in process-
It provides a tool to modify the agreement to address to changing service needs and
priorities. A good SLA provide with the tools for periodic review and necessary modification
when needed.
Recommedation
Multiple-level service level agreement defines and manages service level agreements
(Beloglazov and Buyya 2015).Managing of coast to coast parks is sometimes complex and
multiple-level service level agreement will provide a structured approch and will also reduce
the duplication of efforts and will still provide customisation to customers and services by
inheritance. Multi-lecvel agreement is applicable for every body but customer level service
level agreements is applicable for only a specific department. So, it is recommended to coast
to coast parks to use Multi-level agreement because it will be a best suit for them.
Conclusion
After analysis of the whole report the conclusion comes out that service level
agreement plays a important role for any kind of organization.So, it is extremely important
for an organization to choose the best service level agreement. The report provides a clear

7SERVICE LEVEL AGREEMENT FOR COAST TO COUNTRY CLUB
idea regarding the use of service level agreement, its importance and the factors on the basis
of which one should choose a service level agreement.

8SERVICE LEVEL AGREEMENT FOR COAST TO COUNTRY CLUB
References
Al Kim, H.A.H.H. and Barua, S., 2018. Service Level Agreement (SLA) for Cloud
Computing Compilation with Common and New Formats. International Journal of Scientific
Research and Management, 6(04).
Bel, G. and Warner, M.E., 2016. Factors explaining inter-municipal cooperation in service
delivery: a meta-regression analysis. Journal of Economic Policy Reform, 19(2), pp.91-115.
Beloglazov, A. and Buyya, R., Manjrasoft Pty Ltd, 2015. System, Method and Computer
Program Product for Energy-Efficient and Service Level Agreement (SLA)-Based
Management of Data Centers for Cloud Computing. U.S. Patent Application 13/955,956.
Hani, A.F.M., Paputungan, I.V. and Hassan, M.F., 2015. Renegotiation in service level
agreement management for a cloud-based system. ACM Computing Surveys (CSUR), 47(3),
p.51.
Ibrahim, A.A.Z.A., Kliazovich, D. and Bouvry, P., 2016, May. Service level agreement
assurance between cloud services providers and cloud customers. In 2016 16th IEEE/ACM
International Symposium on Cluster, Cloud and Grid Computing (CCGrid) (pp. 588-591).
IEEE.
Melander, O. and Djordjevic, B., Telefonaktiebolaget LM Ericsson AB, 2018. Service Level
Agreement in Radio Base Station. U.S. Patent Application 15/749,819.