HND Unit 49: Small Business Management Report - Emirates Airline

This report provides a comprehensive analysis of managing and running a small business, focusing on resource allocation, customer relationship management (CRM), financial forecasting, and relevant legislation. The report uses Emirates Airline as a case study, examining its practices in planning resources, customer relationship processes, and transactional sales. It covers key aspects such as resource allocation considerations, the importance of planning, different CRM processes, and the development of small businesses transitionally. The report also includes a detailed analysis of cash flow forecasts, break-even analysis, financial statements, and relevant legislation impacting small businesses. The analysis applies various tools and techniques to the Emirates Airline example, providing insights into its management strategies and financial performance, including the implications of internationalization and transactional operations.