Small Business Management: Financial Planning and CRM Report

This report, prepared for Savant Limited, a consultancy for small businesses, explores crucial aspects of small business management. It begins by discussing resource allocation, emphasizing the importance of planning, identifying resources, and understanding the project scope to achieve business objectives. The report then delves into customer relationship management (CRM), explaining its processes and benefits for small businesses, including improving customer service and increasing sales. Furthermore, it examines the development of transnational businesses, outlining the benefits and drawbacks of expanding operations overseas. The report also presents a financial analysis, including a cash flow forecast, break-even analysis, and interpretation of key financial statements. Finally, it addresses key legislation and regulations impacting small businesses, providing a comprehensive overview of the challenges and opportunities in the business environment.