An Analysis of Nisa Retail Limited: A Small Business Enterprise Report

This report provides a comprehensive analysis of Nisa Retail Limited, a small business enterprise operating in the UK. The report begins with an introduction to small businesses and an overview of Nisa Retail Limited, including its history, structure, and operations. It then delves into the strengths and weaknesses of the business, followed by a discussion of comparative performance measures, such as customer satisfaction and financial reports. The report further explores actions to overcome weaknesses, different ways to improve performance, and potential areas for business expansion. It also outlines business objectives, plans, and action plans to incorporate appropriate changes, along with the impact of these changes on the business and its personnel. The report concludes with an assessment of the overall improvements in the performance of the business.

Small business enterprises

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
1.1 Small business with its strengths and weaknesses................................................................4
1.2 Comparative measures of performance.................................................................................5
TASK 2............................................................................................................................................6
2.1 Appropriate actions to overcome the weaknesses.................................................................6
2.2 Different ways to improve performance...............................................................................7
2.3 New areas where business expanded....................................................................................8
TASK3.............................................................................................................................................9
3.1 Business objectives and plans...............................................................................................9
3.2 Business plans to incorporate appropriate changes.............................................................10
3.3 Action plan to implement the changes................................................................................11
TASK 4..........................................................................................................................................12
4.1 Impact of changes on business and its personnel................................................................12
4.2 Changes managed in the Business......................................................................................13
4.3 Improvements in the performance of business ...................................................................14
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................16

INTRODUCTION
Small business organisation owned by any individual, partnership, corporations or sole
proprietorships that have less employees and less annual revenue to achieve certain business
goals. Small organisation are formed to earn income by utilizing optimum resources at right
place (Valdiserri and Wilson, 2010). Nisa retail limited is owned by its independent members
which formed in 1977 and its headquarter is situated in Scunthorpe, North Lincolnshire. It is
buying group or a Brand of wholesalers and independent retailers in the United Kingdom. It is
mutually organised organisation owned by its members to negotiate deals with suppliers to make
income. The company operate under one of four symbol fascias I.e. Nisa extra, Nisa local,Loco
and Nisa extra branded which help their member to maintain their true identity (Fassin and
Buelens, 2011). It provide different range of product to ensure they can give a single destination
shop to their customer's needs. Company have delivery benefits to grow their organisation in
competitive market place.
TASK 1
1.1 Small business with its strengths and weaknesses
Nisa retail limited was founded by Dudley Ramsden and Peter Garvin. It was earlier
known as Nisa Today's Ltd. and changed its name in October 2012 as Nisa retail limited. It was
formed in 1977 in Scunthorpe,UK (Malhotra and Temponi, 2010.). The company operates over
4,000 convenience stores, including all Cost cutter brand stores. It also provide supply benefits to
independent retailer in drink and food markets in the united kingdom. Nisa have large national
chain of convenience store which are independently owned.It offers rice, liquors, biscuits,
coffees, bathroom sprays, popcorns, jellies, beers, kitchen sprays and so on products to their
customers.

Strengths:
Nisa have high growth rate by providing different range of products and services to their
customers which give single destination shop according to their need and expectations. It is
experienced business unit as it operates so many stores who supply good services in the market
place which are independently operate by retailer. Company have strong sales network and
existing distribution which supply their goods timely to fulfil customer's expectations and wants
(Ehnert, Harry and Zink, 2013). It creates barriers to market entry for other company or brand who
want to come in market. Company have diversification which reduces the overall risk as their
they provide many variety of products to their customer which help to maintain their stability
and growth rate in market place. Firm have excellent staff with good knowledge of existing
products who help in crease their sale and they try to create good relationship with customers
with the help of their good internal communications (Stokes, and Wilson, 2010).
Weaknesses:
Every company have some weaknesses it can be business lacks or restriction to ability to
achieve business targets. Company use their weaknesses as a strong element of success by
making strategic planning process known as SWOT analysis,which includes strengths,
weaknesses, opportunities and threats of the company which help company to make good plan
for growth. In many cases, weaknesses helps in making improvements to achieve organisational
goal (March, J.G. ed., 2013). Nisa company have large structure around 4,000 convenience stores
so company have face difficulty in creating high quality products. They need huge money in
maintenance of all stores and they have less financial resources. Need high cost of business to
operate their all stores and face difficulty in maintaining their all cash inflows and outflows.
1.2 Comparative measures of performance
In Nisa company there is around 213 employees working in the organisation company
enhance their performance achieve organisational goals. Performance measurement is important
tools to understand or find the status of employees performance in the company.Business
performance will continuously measure by the company to keep focused on the strengths and
weaknesses of business. Company collect the information regarding the performance of
employees to see whether output are in line or not. There are different tools of measuring
performance of employees in the company. These are as follows:

Customers satisfaction: In today's time customer is more demanding it is important to
provide product according to the demand and need of customer. They are important ingredient to
get success in business market and to measure performance of organisation whether the
organisation fulfil customer's expectations or not (Michaelidou, Siamagka and Christodoulides,
2011). Customer satisfaction is all about customer experience that result in quality attributions.
Quality audit: It is useful technique to measure performance of employees in
organisation. Quality audit is systematic way to examine the quality of product is good or not
according to the planned arrangements. Quality management system is important element of
organisation to check the quality of products according to which the employees performance
measures by the management and make strategies to improve their performance in production
management. By providing good quality products and services to customers company can
retained their customers for long period and make profit in market business
Financial report: Financial report is another technique to measure employees
performance in the organisation. The main objective of financial report is to provide information
of financial position of company and performance of employees in the organisation. It also help
in changes in financial position of company that is useful in making economic decisions to a
wide range of users. It is formal record of the financial activities and position of a business of
last year which help in making strategies for current year to make income (Schwienbacher and
Larralde, 2010.). Owners require financial statements to make important decisions that affect its
continued operations and performance of employees. It is important tool through which owner
get information about the performance of employees and take required step to improve their
performance from last year performance.
TASK 2
2.1 Appropriate actions to overcome the weaknesses
It is very important for every organisation to find out their strengths and weakness to get
success in business market place. Strengths and weaknesses are internal element of any business
which can be change with time but not without any work. Aspects of any company is can be its
weaknesses that take away from the value or offer at a competitive disadvantage. Every
organisation need to enhance these area to compete in competitive market place by taking
important steps such as recognized weaknesses of employees and organisation and take some

steps to over come with these. Owner should try to fix positive mindset of employees towards
their work so that they give their full efforts to organisation to achieve goals. Employees is like
backbone of every organisation manager should focus on their comforts and needs so that they
perform well in company. Organisation should arrange sufficient capital for company by taking
financial loans or by making some good investments. Nisa company have some weaknesses like
they have less financial resources to perform their operations, high turnover of employees, Less
skilled employees in their organisation. There are some actions which company should take to
overcome with these defined weaknesses and perform well in competitive market to earn more
profit. These are as follows:
Create strong relationship with their employees: Company can reduce the turnover of
employees by creating good relationship with their employees. Empowering is all about having a
good team members that wants to succeed.
By creating Financial resources: Company can create money by investing on bonds and
funds to increase their financial resources. Financial resources can give good growth to
organisation in economy. Nisa company should arrange sufficient capital in their company to
perform all operation effectively and efficiently.
By arrange some useful seasons for employers: Company should arrange some useful
seasons for their employees to enhance their performance according to their work which help
them to build confidence. In season clearly ask to employees why their work is not up to point
and give them clear report about their improvement area (Messersmith and Guthrie, 2010). Solving
conflicts between employees and their problems help company to reduce employees turnover.
2.2 Different ways to improve performance
Both big or small organisation need continuously improvement by making new strategies
and adopting new techniques to perform activity. By developing positive mental attitudes in
employees can improve their performance and confidence level. There are following ways
through which existing performance could be maintained and strengthened. These are as follows:
Team Building and working: Company can strengthened their employees performance
by motivating team building work in the organisation which help to give best result and strongest
idea to succeed in the competitive marketplace (Valdiserri and Wilson, 2010.).
Set clear goals: Setting organisational goals is important part of performance review for
the both employees and organisation. The goals are sets within the performance on the basis of

findings of sections. It should include improved attendance and improved accuracy. It help to
individual to improve his/her performance in the organisation.
Area of expansion: Employees performance and responsibilities increase in organisation
if company expand its area and provide high growth rate to their employees in future.
Market development: Market development is one of the biggest opportunities for
business to grow. It involve all the process through which organisation and marketers make new
strategies and plan not only by looking at existing market but to look at new techniques through
market development which help in targeting new customers, suppliers, new locations,culture and
new perceptions about product and services.
Research techniques: Research techniques play very crucial role internally and
externally by creating new opportunities for business. It help to known about perceptions of
employees towards work and perceptions of customers towards their products. It is mainly based
on qualitative and quantitative which help to deal with sound views,perceptions and opinions of
peoples and help to provide information in the form of percentage to organisation.
Consider customer preferences: Customers expectations and needs should be put on first
priority while making products because without customer every business fails. Company should
provide products and services by customers point of view to increase profitability and growth.
Export marketing: Marketers need to start their venture into export market known as
international trade which help get growth and profitability according to their expectation but
sometimes profitability falls because of government regulation, climate, conversion of currency,
culture of the people and language barrier. Export marketing give business a big platform to sell
their goods and services at international level.
2.3 New areas where business expanded
Most of the entrepreneurs and business owners have key goals of growth and expansion .
Here are some business expansion strategies that help to grow business to next level. These are
as follows:
Target new customers market: It is first step to expand business overall. Many
businesses target only selected customer markets based on psychographics like activities, values
or demographics like gender, age and location. Other customers markets are unable to reach at
their products and services so company should use right medium to sale their product to cover all
market.

New sales and delivery channels: In today's times internet is best delivery channel of all
business whether its small or big organisation. Many companies reinvented to take advantage of
internet opportunities to grow there level of business to make more money. By making online
stores and sale services online company reach overall world wide in less investment by
advertising online. It is best medium of business by doing less investment to get more
profitability and growth in the economy.
Sale more products and services to existing customers: This is flip side of target new
customers market. By providing different range of products and services to existing customers
company can stop them to switch over for other brand or any other product. It help to maintain
their stability in market by retaining existing customers. Company can provide extra services to
their regular customer to maintain its different image in the market which help to expand its
business without making more efforts.
Expand new territories: It is best idea to expand company by selling products and
services to new customers by opening stores in different new locations from where company
currently operate (Hatten, 2015).
Acquire another business: It is best way to growth and expansion of business by
acquiring or merge with another company help to make double size of business and to grow
sales,revenue and profitability of business overnight.
TASK3
3.1 Business objectives and plans
Every business sets its objectives for short term or long term growth of the company
which is based on vision and mission. The business want to achieve its goals and objectives in
certain periods of time. Nisa retailer company has its objectives to move more closer to its
customers and peoples by deliver good products and services to them. The company look deepest
level of specific satisfaction to make fully satisfy its customer's needs and wants. In present days
company make different strategies and plans to suit the present day demand of peoples by
customize its distribution channel. Where business plan help to know where business stand today
and what are the future prospects of company. Business plan can be revised time to time to
incorporate the changes which occur in the market condition. So every company needs to be
developed to promote new changes of business area in marketplace. First company has to

understand the methods of gathering information and evaluate gathered informations by different
techniques, the organisation has to recruit necessary human resource to do market research
according to the plan of the company. Nisa company has its business plan to growth its
profitability in marketplace. The organisation make its good budgeting plan to set financial
operations and to measure performance of company and employees. It is one of the best tool of
business plan to expand business effectively and efficiently it can also improve chance of get
more financial funds. Company can make its strategies and improve its bottom line by
forecasting cash flow and then make business plan for expansion, taxes and to control over
stock. Good objectives and business plan can help organisation to find out its strengths of staff
and career goals in future which help to evaluate and fix next year financial target. Every
company whether its small or big in size make its objectives and business plans to make
successful growth in marketplace. There is always scope of expansion in business by making
good business plan, any company can get more profitability and growth.
3.2 Business plans to incorporate appropriate changes
Every business need to revised regular according to their operational change by review
their costs, sales, overheads, conversions, projected cash flow and profit of the company. This
will help to company to cut cost and manage cash effectively and efficiently. Company should
look on their standards such as the production cost, raw material cost and make plan to review
supply chain to get best deal. Company use their business plan to access their performance level
of staffs and marketing strategy to target more customers to increase their sale. Revising business
plan help to target new market and to make new fresh strategies for the growth of company. Only
those businesses survive in the market who continuously make new plan according to the people
and revise them timely to increase their activity and financial growth. Real business plan requires
reviews to know where you are and where you wanted to go in future so every real plan needs to
be revised continuously to be full of specific dates, management responsibilities and forecasting.
It help to know major changes take place in market place, change in business assumptions,
change in market behaviour and market factors that help company to make new strategies.
Company should always keep revision in perspective to review and correct constantly to change
a strategy unless it isn't working. Revised business plan help to know internal changes and
external changes that help to forecast the responsibilities of organisation. It help to known
competitors available in market, new technologies, perceptions of people and change in internal

situation which help to increase sales, profit and financial health of company. To make stability
in market its very important for every organisation to revised their business plans, strategies,
performance and financial operations time to time. It help to known current position of company
and their defaults and take correct step against them. Revise business plan once over one time in
year is not often enough it help in making good idea of growth according to the circumstances of
business environment.
3.3 Action plan to implement the changes
After establishing companies objectives, goals, plans and assessing
the roles, rules and tools for performing operations company have to
develop an action plan to maintain sustainability goals by selecting and
implementing strategies. This plan help in targetting new market and new
customers with new strategies in the long term period. Before any company
implementing action plan must be included regular measurement that help
in planning useful efficiency and property evaluation. Company prepares
action plan to developed to implement the change in the organisation to
develop its financial cost and growth of business. Action plan include the
following information:
Identify projects for change: Before making any change company
do assessment the area where improvement or change is required after
than communicating and adopting any change plan in the organisation.
While in checking process involvement of employees is very important as
they give brief information and their perspectives on the company, the
competition, about customers and marketplace.
Develop an effective communication plan: After find out the change or improvement
area company required to communicate a clear vision of the task and project. By developing
effective communication strategy for organisation wide adoption with the execution, support and
success of the plan. In developing an effective communication plan goals and objectives of
change is essential requirement.
Eliminate implementation barriers: To develop a successful change plan or strategies
for business it is important to understand the types of barriers face in implementing process. The
social, political and financial barriers can impact on changing process

Develop the change plan: Create a clear and good change plan in document effectively
that provide a clear road map to organisation about improvement areas. It is simplest form of
proposed changes to achieve goals according to the requirement of the organisation if it
implemented in correct form.
TASK 4
4.1 Impact of changes on business and its personnel
Every changes in the business operations have an impact on the
business it can be either positive or negative. The changes affects the
development of the company as well as the environment in which it
operates. The positive change can help organisation to gain advantage over
their competitors player in marketplace for profitability and growth of
company. Following are some impact of changes on business and its
personnel:
Organisational structure: There may be changes take place in the structure of the
business and job profile of employees to adjust new team which work on market research. The
Source 1: Institutional Change Process Step 4: Implement an Action Plan. 2017
Illustration 1: Change management

structure of organisation can be expand by implementing changes in required area of
improvement.
Finance: In term of finance the change can have positive impact by increasing their
financial operation if it carried out systematically as it is new venture for the company. The
success of new venture depend upon the new team member which are recruited and on their
skills.
Workload: The organisation is tightly schedule and hence in above action plan as it has
to recruit a new team member for successful running of new venture. The companies current
employees also get trained so that they also perform work in new venture smoothly.
Morale: After recruitment of new team the existing team member feel insecurity of
loosing their job. Nisa company always encourage their employees to do work in team for the
success of the company in market place.
4.2 Changes managed in the Business
Of course,change is natural whether its big or small organisation. Managing change with
courage requires moving the company from its current situation to desired future situation at
minimum cost to the company. Change help to optimize future adaptability to deal with
industrial transformation in the market. After change implement company can create ideal
situation to gain more profit and growth in economy (Herbane, 2010). Change should be
implemented in correct manner by company it involves managing the transition efficiently and
effectively. It can be helpful to make up a plan to allocate resources and recruit a right person to
take responsibilities of the change process. The owner of company should try to generate
confidence in their employees to accept the change in positive way by sharing goals and vision
of the organisation and acting as a role model for their employees. There are so company who
manage to overcome the resistance to change by giving awards to their employees and by telling
them importance of change for the development of the company. Communication and education
is two important key element to manage negative reaction of peoples. Manager should start
commutating with their staff and informed them about the changes taken place and benefits of
changes. Start communicating the change as early as possible, so people have time to come to
terms with it. Avoid communicating any ideas that aren't concrete as to avoid confusion.
Employees can be informed about the importance and uses of change. There is another method
of overcome resistance of employees by inviting them to make involvement and participate in