Analyzing Support Work & Interpersonal Skills in Social Care

This essay explores the role of non-direct care workers in social care settings, emphasizing their contributions to the overall functioning of healthcare units. These workers, including pharmacists, receptionists, and maintenance staff, provide essential support without directly engaging in patient care. The essay highlights the importance of interpersonal skills such as verbal and non-verbal communication, listening, negotiation, and problem-solving for these workers to effectively perform their duties and contribute to a supportive environment for patients. It concludes that all workers in a social care unit, regardless of their direct involvement in patient care, are crucial for the organization's growth and development. The essay references qualitative methods in social work research, supervision in social work, and empowerment approaches to social work treatment.

Support Work In Social Care

Table of Content.
1.Role of non direct care workers
2. Interpersonal Skills
3. Requirements of interpersonal skills for non
direct workers
4.Conclusion
5.REFERENCES

Role of Non Direct Care Workers
 These are the employees who don't have the specific duties or
roles in any area of health and care unit.
 They generally perform their tasks and duties and not involved
with the organisation directly.
 Pharmacists, Receptionists and Maintenance department are
some categories of non-direct care workers

Continued
 The working criteria of social care units revolve around
providing physical, emotional and social support to the patients
in order to ensure their fast recovery and meaningful life.
 Their main aim is to provide support and development to the
lives of the people so that they can continue living their normal
lives without any despondence

Interpersonal Skills
 Verbal communication
 Non verbal communication
 Listening skills of the individual
 Negotiation skills
 Problem solving attitude
 Capabilities of making decision

Requirement of interpersonal skills for
non direct workers.
 In social health and care unit centres, it is very important for
the workers to develop interpersonal skills in order to perform
the tasks and activities with full efficiency.
 Interpersonal skills are born skills of the individual which
cannot be developed through training or development
programs.
 Interpersonal skills helps individual to handle each and every
circumstances with full efficiency.

CONCLUSION
In any organisation, all the workers who are
contributing in its working are important for its
overall growth and development and especially in
social health and care unit centres.

REFERENCES
 Padgett, D.K., 2016. Qualitative methods in social
work research (Vol. 36). Sage Publications.
 Kadushin, A. and Harkness, D., 2014. Supervision
in social work. Columbia University Press.
 Lee, J.A. and Hudson, R.E., 2017. Empowerment
Approach to Social Work Treatment. Social work
treatment: Interlocking theoretical approaches,
p.142.