Analysis of Responsibilities & Interpersonal Skills in Social Care

This report details the responsibilities and interpersonal skills essential for non-direct care workers in social care settings. It outlines the roles of managers, pharmacists, and receptionists, emphasizing the skills required for each position, such as communication, problem-solving, and knowledge of medications and patient information. The report also highlights the importance of interpersonal skills like verbal and non-verbal communication for effective interaction with staff and care users, ensuring a supportive and understanding environment. This resource is valuable for understanding the multifaceted roles within social care and the importance of both professional responsibilities and interpersonal abilities.

Support work in
social care

P1.Responsibilities of non direct care
workers
There are various job profiles of non direct workers. According to their position, different carer
has different roles and responsibilities towards social care. These care workers and their
responsibilities are as follows:
Managers: The role of a manger is to manage and handle all situations and problems at care
centers Skills that are needed to be a good manager are etiquette's, confidence, cleaning and
communication skills. Further, they have to ensure that all the care centers are running properly
and smoothly. Managers also need to tackle issues that may occur in staff members and patients.

CONTINUED..
Pharmacists: The pharmacists are there in care homes to make sure of hygiene, financial planning
etc. they should possess skills related to food safety, leadership etc. The main requirement of
this position is to know about various medicines, and their dosage. Also, they should handle
problems related to proper medication of care users.
Receptionists: These non direct workers possess skills like good manners, communication,
handling patients and their relatives. They also have to give correct guidance regarding
patients to family members and other relatives. The receptionists must have knowledge of
primary treatment so that care users can be treated as soon as possible. Furthermore, they are
required to have sufficient knowledge of operating computer and data base of patients so that
exact information can be given about service users.

P 2.Interpersonal skills required for non
direct care workers
The non direct care workers must possess some interpersonal skills so that the
communication can be made effective with other people at social care centres.
Several interpersonal skills are described below:
Verbal communication: The non direct carers should know how to communicate
verbally with staff members and care users. For this, the most common method of
interaction is communicating verbally in which, one person is called speaker and other
is listener. The speaker should use appropriate words and language to convey his
message to listener. Furthermore, a non direct care worker is needed to be a good
listener too. In this way, patients will be able to share their problems freely with carers.

CONTINUED..
Non- verbal communication: By this, a person can communicate with other by using
body language, hand movements or some gestures to convey his message. This
technique can be very useful to make understand things to patients who have hearing
impairments. So non direct care workers need to possess this skill as well.

REFERENCES
Abel, E.K. and Nelson, M.K. eds., 1990. Circles of care: Work and identity in women's lives.
SUNY Press.
Acker, G.M., 2004. The effect of organizational conditions (role conflict, role ambiguity,
opportunities for professional development, and social support) on job satisfaction and
intention to leave among social workers in mental health care. Community mental health
journal. 40(1). pp.65-73.
Kaplan, B.H., Cassel, J.C. and Gore, S., 1977. Social support and health. Medical care. 15(5).
pp.47-58.
Munn-Giddings, C. and Winter, R., 2013. A handbook for action research in health and social
care. Routledge.
Online
How Supervision Can Help Care Workers Improve Their Practice, 2018. [Online]. Available
Through <
http://www.communitycare.co.uk/2013/02/18/how-supervision-can-help-care-workers-improv
e-their-practice/
>

THANK YOU