Non-Direct Workers in Social Care: Roles, Skills, and Importance

This essay provides an overview of the roles and interpersonal skills required for non-direct workers in the social care sector. It identifies key roles such as office staff, maintenance, and security personnel, highlighting their contributions to creating a safe and supportive environment for vulnerable clients. The essay emphasizes the importance of interpersonal skills for each role, including communication, problem-solving, and the ability to follow protocols. It references academic sources to support its claims about the significance of social support and action research in health and social care. Desklib offers a platform for students to access similar solved assignments and study resources.

Support work in
Social care
TASK 1

Covered Content
• Introduction
• Roles of non direct workers
• Interpersonal skills required for non direct workers
• References

Introduction
• Social care workers takes into consideration workers
which are responsible in catering personal and
professional assistance to vulnerable clients.
• These workers ensure that specific, marginalised and
special needs of clients are fulfilled in the best possible
manner.

Identify roles of non direct workers
The major roles which are played by non-direct workers in
social care sector are as follows:
Office staff: The major roles which are fulfilled under office staff are
receptionist and administrator. They constitute as important
section of the residential care homes.
Maintenance: The workers in the maintenance staff assures that issues
relating to safety and security of people in care homes are
fixed right away.
Security: The people in the security staff are involved in catering right
services in the right manner. They make sure that
environment of care homes are safe and accessible for clients,
visitors and staff.

Interpersonal skills required for non direct
workers
• Interpersonal or communication skills are one of most
crucial skills which are to be possessed by people in
social care.
• It defines manner in which information and opinions are
communicated from one person to another.

Office staff: The interpersonal tactics stands most crucial for people who
are engaged in office job. The interpersonal skills for a
receptionist are very important as he is is responsible for
answering calls and resolving queries of people.
Maintenance: The maintenance staff is also required basic command over
spoken and listening language. However they are most
importantly requires the skills to resolve disruptions which
arises into working.
Security: Communication skills stands crucial for the job as they have
to follow protocol which are provided to them. The
communication tactics will help in giving commands to other
at the same time asking for suggestions.

References
• Jones, L. P., 2014. The role of social support in the
transition from foster care to emerging adulthood.
Journal of Family Social Work. 17(1). pp.81-96.
• Munn-Giddings, C. and Winter, R., 2013. A
handbook for action research in health and social
care. Routledge.

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