Understanding the Roles and Skills of Non-Direct Care Workers

This report provides an overview of the roles and interpersonal skills essential for non-direct care workers in social care settings. It identifies various roles such as maintenance staff, caterers, security personnel, and office staff, detailing their responsibilities and the specific skills required to perform their duties effectively. The report emphasizes the importance of interpersonal skills, including verbal and non-verbal communication, as well as the application of care values, in ensuring the well-being and safety of individuals within the care environment. It also references relevant literature to support its analysis of the roles and skills necessary for non-direct care workers to contribute positively to the social care sector. Desklib provides a platform for students to access this and other solved assignments.

TASK 1
Support work in
Social Care

Covered Content
• Introduction
• Roles of non direct care workers
• Interpersonal skills required for non direct care workers
• References

Introduction
 Support workers need to provide assistance to
others either practically or emotionally;
therefore, they will live their life without
depending on others.
 This aids individuals to maintain their living
standards in an effective way

Roles of non direct care workers
Non direct care workers means the staff members
who are not assigned for specific care area.
Basically, they are not involved in a particular
occupation. It has been examined that social care
environment will comprise nursing homes, day
care centres, residential care home, sheltered
housing and many others.

Maintenance
(Gardener and
Cleaner):
 They fix those issues which will happen in the
care homes.
 It is important for them to possess some abilities
such as coordination, problem solving, critical
thinking, etc.
 It is required to supervise them and thus, they
will correct their mistakes immediately.
Caterer:  Some skills need to be obtained by them, for
example: communication, food safety,
motivation etc.
 It is needed for them to follow the rules properly
to prepare food.
 They have to cook food in a right manner and
therefore, health of any individual will not get
affected.

Security staff:  They have to respond quickly at the time of
crisis.
 It is fundamental for them to provide security
tips to each and every individual.
 Some other kinds of duties are needed to be
performed by them which will include call
receiving, giving response to mails or messages,
etc.
Office staff
(Receptionist):
 They have to greet visitors of guests.
 It is essential for them to handle check in or
check out.
 He or she needs to cater required data and
information to all guests.

Interpersonal skills required for non direct
care workers
There are many kinds of abilities or skills need to be
possess by non-direct care workers, these are
stated as beneath:
 Verbal communication skills
 Non- verbal communication skills
 Application of care values

References
Baldwin, M., 2017. Care Management and
Community Care: Social Work Discretion and
the Construction of Policy: Social Work
Discretion and the Construction of Policy.
Routledge.
Congress, E. P., 2017. What social workers should
know about ethics: Understanding and resolving
practice dilemmas. Social Work Ethics, p.1909.

Thank You!!