Jasmine Restaurant: Social Media in Workplace Communication Report

This report examines the impact of social media on workplace communication, using Jasmine Restaurant as a case study. It explores the benefits and challenges of utilizing platforms like Facebook, WhatsApp, and others for ordering, training, scheduling, and general messaging among employees. The report analyzes four resources, including academic journals and webpages, to assess the authority, audience, transparency, objectivity, and currency of each source. The findings suggest that social media is extensively used by employees and can be leveraged for organizational communication strategies, promoting transparency and frequent communication. The report recommends that organizations manage social media use to prevent excessive personal use and maintain employee productivity. References include academic journals and online resources discussing social media's role in employee engagement and internal communication.

Assessment

Table of Contents
INTRODUCTION...........................................................................................................................3
Resource 1...................................................................................................................................3
Resource 2...................................................................................................................................4
Resource 3...................................................................................................................................4
Resource 4...................................................................................................................................5
CONCLUSION................................................................................................................................6
Recommendation.............................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Communication is an essential element of organisation and effective communication is
highly important so that people in organisation can work in coordinated manner without
repeating of missing of the task. Social media like Facebook, Whatsaap, Zoom and Instagram
and several other sites has become popular for the purpose of communicating and socialising but
this can be used for communication in workplace as well. This report will discuss about Using
Social Media in the workplace to communicate. Jasmine restaurant will be contextualise in this
and people involved in communication involves employees in kitchen, administration, front
office and back office for the purpose of ordering, training, scheduling and passing messages to
each other.
Discussion:
Following resources are being utilised for the purpose of identifying and understanding positive
and negative impacts of using Social Media in the workplace to communicate.
Resource 1
1. Kim, H., & Scott, C. (2019). Change communication and the use of anonymous social media
at work. Corporate Communications: An International Journal.
2. Academic journal
3. This journal involves discussion regarding use of anonymous social media at workplace and
changing ways of communication. This article is regarding corporate communication and
freedom of communication to employees using social media.
4. Application of five reliability tests:
Authority- This journal has been written by Heewon Kim, Craig Scott in Corporate
communications, International Journal.
Audience- This article is written for professionals, organisations and employees to understand
benefits of social media and how communication is changing through social media utilisation.

Transparency- This is a academic journal and this is why this has been based on academic
research. In order to undertake research online survey was conducted by the researchers.
Objectivity- This journal is aimed at identifying and understanding changing communications
within organisation because of social media and how employees are using anonymous platforms
to communicate.
Currency- This article has been published in 2019 and this is why it is currently relevant.
Resource 2
1. Ewing, M., Men, L. R., & O’Neil, J. (2019). Using social media to engage employees: Insights
from internal communication managers. International Journal of Strategic Communication.
2. Academic journal
3. This article involves and outlines use of social media for engage employees and concerned
with this article insights has been collected from organisational communication managers.
4. Application of five reliability tests:
Authority- This article has been written by Michele Ewing, Linjuan Rita and Julie O’Neil in
international journal of communication.
Audience- This article is written for professionals and organisations regarding hiow they can
shape internal organisational communication strategy and linking this with social media.
Transparency- This journal was prepared and written after interviewing 27 senior level internal
communication practitioners.
Objectivity- Objective of this journal is to inform organisations regarding how they can reshape
their internal communication strategy using social media.
Currency- This article has been written in 2019 and is relevant currently.

Resource 3
1. Tony Jeanetta. (2017). 7 Reasons Social Media in the Workplace can Help Employees.
Available From: https://theolsongroup.com/5-reasons-social-media-workplace-can-help-
employees/
2. Webpage
3. This article outlines few reasons because of which social media is useful for the employees at
their workplace and how social media can help employees.
4. Application of five reliability tests:
Authority- This article has been written by Tony Jeanetta and writer has written several other
articles and these are in different subjects and different contexts but they are based on their utility
for employee benefits.
Audience- This article is written for professionals to know how social media can benefit
employees.
Transparency- Not extensive but academic research has been done for this and writer has used
their analytical skills.
Objectivity- This article outlines that how many employees using social media at workplace is
not only negative but can have positive impacts as well.
Currency- This article has been written in 2017.
Resource 4
1. Managing and Leveraging Workplace Use of Social Media. (2016).
https://www.shrm.org/resourcesandtools/tools-and
samples/toolkits/pages/managingsocialmedia.aspx
2. Webpage

3. This article outlines how organisations can manage and leverage use of social media in
workplace. This article involves use of social media for organisational benefits and for how it
can be used for communication by the employees within organisation.
4. Application of five reliability tests:
Authority- concerned with the article there is no information available about the writer but it has
been published on the site of SHRM.
Audience- audience for this article is organisations and professionals who are handling and
managing organisation as well as human resources within organisation. This is for employers as
well as for employees.
Transparency- Any information regarding research for the article is not available and is written
considering extensive use of social media. This article covers several aspects regarding social
media and also communication through social media is one of the aspects covered in this article.
Objectivity- objective of this article is to inform audience about different ways in which
organisations can be benefited by use of social media. It outlines how communication and
engagement of employees is a use of social media within workplace.
Currency- concerned with currency information of this paper is highly relevant in present
situation as this article was published in 2016.
CONCLUSION
On the basis of above discussion, and analysis of different articles and journals suggests
that social media is being utilised extensively by employees in their workplace. This is one of the
reason that they can create strategies to utilise social media for organisational communication.
Using these social media sites they will be able to create strategies and create transparency in
organisational communication. They will be able to communicate frequently and without
message being understood in any other way. This is why it is important that they use social
media.

Recommendation
While using social media for organisational communication it is also important that organisations
take care that employees are not using social media extensively for their own purpose. this way
they will utilise their productive time in unnecessary activities.

REFERENCES
Books and Journals
Ewing, M., Men, L. R., & O’Neil, J. (2019). Using social media to engage employees: Insights
from internal communication managers. International Journal of Strategic
Communication. 13(2). 110-132.
Kim, H., & Scott, C. (2019). Change communication and the use of anonymous social media at
work. Corporate Communications: An International Journal.
Online
Tony Jeanetta. (2017). 7 Reasons Social Media in the Workplace can Help Employees. Available
From: https://theolsongroup.com/5-reasons-social-media-workplace-can-help-
employees/
Managing and Leveraging Workplace Use of Social Media. (2016).
https://www.shrm.org/resourcesandtools/tools-and
samples/toolkits/pages/managingsocialmedia.aspx