LSME006: Social Psychology in Organization Essay - Contemporary Issues

This essay delves into the realm of social psychology and its profound influence on organizational behavior, focusing on contemporary issues within the workplace. It begins with an introduction to social psychology, emphasizing its role in understanding how thoughts, feelings, and behaviors are shaped by social contexts. The essay then examines various contemporary issues, including creativity in individuals and groups, highlighting the importance of fostering creative environments within organizations and using examples from Premier Inn hotel. It discusses harnessing the value of diversity to enhance creativity, addressing antisocial behavior and victimization in the workplace and providing insights into the social identity approach to workplace stress and conflict management. Moreover, the essay explores the significance of morality, social identity, and ethical behavior within organizations, emphasizing the impact of employee conduct on customer satisfaction. The essay references the Premier Inn hotel as a case study to illustrate real-world applications of social psychological concepts, and the essay concludes by summarizing the key findings and emphasizing the importance of understanding social and cultural factors in achieving organizational success.

Social Psychology in
Organization

Table of Contents
Introduction.........................................................................................................................................3
Contemporary issues.......................................................................................................................3
Conclusion............................................................................................................................................5
REFERENCES....................................................................................................................................6

Essay
Social psychology is known as an investigation which includes feelings, behaviour, thoughts
offer person which are influenced by imaginative or actual circumstances. It is known as the
dealing of people regarding the way in which organisations, groups for my society and social
categories understand how to function according to our change. There are different theories
given by sociologists for managing the behaviour of employees within organisation. The
theory followed in Premier inn is balance theory (Ozyilmaz, Erdogan and Karaeminogullari,
2018). It provides explanation about structure of or pinion provided by people regarding other
people whom they are working with. The main motive of balance theory is that there are
certain structures between objects and individuals which are balanced but on the other hand
there are some features in which there is imbalanced structure. As per this theory, it is seen
that when there is increasing unbalanced structures then these are related with uncomfortable
feeling of any negative impact. If employees are having negative feeling, then it will lead to
strife or balanced structure. Premier Inn focuses upon making its employees happy and
satisfied so that there is balanced structure. As this story depends upon the patterns of
interpersonal relations, it helps to enhance the perception of people regarding the functioning.
The following report will discuss about how social psychological factors affect the
functioning of an organisation. For explaining this former examples from Premier Inn hotel
are also mentioned.
Contemporary issues
Social psychologists have provided various studies data related to different topics associated
with power, influence, persuasion, prejudice, discrimination and racism. These have provided
Association of the factors that impact upon the grouping teamwork of an organisation. There
are lot of contributions to the understanding as well as improvisation among communication
patterns as well as attitudes. There is need for all organisations to understand how to satisfy
an individuals need and requirement (Sherblom, 2017). On the other hand, it is also
important to manage the group decision-making process as it will help in accurate
productivity and efficiency of company. In context of Premier Inn hotel, there are various
groups and teams which are provided tasks according to their capabilities.
Culture consists of the ideas which are shared between the group members by sharing their
talent and languages. While working with different individuals in Premier Inn, employees can
learn lot of skills and develop their abilities. In this organisation, people from different

culture and environment come together and it helps to understand differences among attitude,
behaviour and fundamental values followed in different areas of the world.
In Premier Inn hotel, the present understanding of organisational culture is based upon the
work of anthropologists as well as their methodologies. There is good designing of
organisational structure which impacts upon the radius factors associated with structure and
size of the organisation.
Creativity in individuals and groups: creativity facilitates good performance by an individual
and group. In context of hospitality industry, it helps a person to increase the career
development capabilities if he is creative (Islam, 2020). In Premier Inn, different trainings
are provided to employees for increasing their creativity. Moreover, team management and
team building skills were enhanced so that people can collaborate with each other and work
in a motivated manner.
Harnessing value of diversity to become more creative organisation: in all contemporary
organisation, there are people from different backgrounds and cultures who come together to
manage the organisational work. In context of being creative organisation, Premier Inn has
followed the concept of providing equal treatment to all employees. Individuals from
different backgrounds are provided efficient Opportunities to create and develop Abilities.
Anti-social behaviour in the workplace and victimisation: these type of factors are associated
with negative activities like bullying, discrimination, harassment which can take place at
workplace. it is important for the contemporary organisations to manage the problems
associated with anti social behaviour with employees. In Premier Inn, third were few cases
regarding bullying with some employees. For providing solutions to the company, the HR
Department has implemented several policies which provided write to employees for
complaining about such type of activities. Strict actions are taken for the employees who are
involved in such activities. In this way, Premier Inn is providing efficient services to its
employees.
Social identity approach to workplace stress: it is very important for all the companies to
manage employee stress as it creates negativity at workplace which ultimately leads to
inefficiency in reaching the organisational targets in context of Premier Inn, workplace stress
is considered as the harmful emotional and physical response which happens with the
employees. There is proper conflict management procedure within this organisation will stop
in this, employees can share their problems with the executives and managers effectively.

They can have open discussion regarding their problems and negative consequences that are
impacting upon their efficiency and performance.
Morality, social identity and ethical behaviour: As different employers are concerned about
how their employees are behaving within the workplace, similarly premium in is an
organisation that focuses upon the where its employees are working in order to provide good
service to customers. There is major impact of employees and staff on the customer
satisfaction level. The way in which employee behaves in Premier Inn can result in making or
breaking the image of organisational services in front of customers. Ethics are defined within
this organisation in context of practises and regulations of the company. This company
enforces ethical behaviour by dealing with all these situations that have to be properly
managed by following all these standard reinforcement situations. Premier Inn provides
reward to the employees managing good behaviour at workplace.
Morale are associated with internal aspect and depends upon how someone is raised. That is
why in Premier Inn staff and managers are hired according to the previous experience they
have. People from unethical backgrounds are not recruited by this organisation.
Figure 1 Organisational culture and planning
(Source: organisational work, 2021)
Conclusion
It is evaluated from the above discussion that organisations must have effective knowledge
regarding social and cultural factors affecting performance. As per the viewpoint of different
psychologists, it is informed that people coming from different backgrounds should be

welcome in the workplace. Policies and regulations associated with ethics and morals are
provided to employees in order to make them understand the meaning of collaborative
teamwork.

REFERENCES
Books and journals
Ozyilmaz, A., Erdogan, B. and Karaeminogullari, A., 2018. Trust in organization as a
moderator of the relationship between self‐efficacy and workplace outcomes: A social
cognitive theory‐based examination. Journal of Occupational and Organizational
Psychology, 91(1), pp.181-204.
Sherblom, S.A., 2017. Complexity-thinking and social science: Self-organization involving
human consciousness. New Ideas in Psychology, 47, pp.10-15.
Islam, G., 2020. Psychology and business ethics: A multi-level research agenda. Journal of
Business Ethics, 165(1), pp.1-13.
Online
Organisational moral and values.2021.[Online].Available through:<
https://www.cambridge.org/core/journals/business-ethics-quarterly/article/abs/organizational-
moral-values/2F6AC0C3A0E3B512B7F5A5D327E37B9C>
Contributing Disciplines to the Organization Behavior Field.2021.[Online].Available
through:< https://www.iedunote.com/contributing-disciplines-to-organization-behavior-field
processes.>
Organisational culture and planning.2021.[Online].Available through:<
https://www.surpassyourgoals.com/2018/05/6-elements-to-assess-your-companys-culture/ >