Organizational Psychology: Creativity, Ethics, and Diversity at M&S

This report delves into the application of social psychology within the organizational context, using Marks and Spencer (M&S) as a case study. It explores key concepts such as creativity in individuals and groups, emphasizing the importance of diversity in fostering innovation. The report also examines antisocial behavior in the workplace and its impact on employees, alongside the social identity approach to workplace stress. Furthermore, it discusses the significance of morality, social identity, and ethical behavior in shaping organizational culture and practices. The analysis draws upon relevant research and provides insights into how these psychological principles influence employee behavior, organizational dynamics, and overall business performance within M&S. The report highlights the need for organizations to understand and manage these aspects to promote employee well-being, enhance productivity, and ensure ethical conduct.

Social Psychology in
Organization

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Creativity in individuals and groups............................................................................................3
Harnessing the value of diversity to become more creative organizations.................................3
Antisocial behaviour in the workplace and victimization...........................................................4
The social identity approach to workplace stress........................................................................4
Morality, social identity and ethical behaviour...........................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Psychology is considered as a scientific study of the mental process and behaviour of
individuals. The organisational psychology is considered as the study of the workplace relations
behaviour and attitudes as it undertakes the goal which is helpful for the company in order to
promote job satisfaction happiness and mental health among the employees. Social psychology
depicts the social interactions among employees and Groups after analysing the behaviour
(Eisenberger and et. al., 2019). To carry forward this report Marks and Spencer is considered
which is a British multinational retailer and headquarter in London England company specialises
in selling clothes and other products with their own label the report to cover the details about
social psychology by considering creativity value of diversity and social behaviour morality and
ethical behaviour within the organisation.
MAIN BODY
Creativity in individuals and groups
Creativity is considered as the mental process which include the generation of new concept
and Idea among the existing concept. In terms of Marks and Spencer a creative idea is important
as it represent the ability to open up for the new opportunities regarding the profitability and
growth. For this, company to consider team that helps in providing effective opportunity for
diversity e in order to put forward their ideas. Creativity is considered as the sequence of
behaviours regarding the development of original idea (Campbell and Groenbeck, 2018).
In terms of Marks and Spencer groups undertake two or more individuals who leads to
share common purpose regarding the development of company and also at the same position to
interact at some level. Creative Idea represent the overall ability for Marks and Spencer to open
up the new opportunities and for this they consider theme that helps in providing the range of
opportunities. Creativity is important because the innovative ideas go through the process of
being improved on the eventual bases. The team members of Marks and Spencer need to focus
on paying attention over the ideas to come up with the effective suggestion and feedback for
betterment.
Harnessing the value of diversity to become more creative organizations
In present time the business world needs to identify the significance of diversity at the
workplace. For this may indicate that diversity should include generational gender culture ethnic

and so on which is fundamentally good for business. In terms of Marks and Spencer company
leads to hire employees from the various areas and countries in order to have diverse workforce
as their employees who belongs from different regions and areas have their own perspective
thought process that can become beneficial for the decision making and functioning of company
(Kelly, 2016).
In regard of this creativity plays an important role regarding the innovation process and
consider the market value for the overall performance. Therefore, creativity comes from the
different perspective and opinion and it comes from the diversify workforce which is important
for the Marks and Spencer in order to have effective growth in the market.
Antisocial behaviour in the workplace and victimization
Antisocial behaviour depicts the suitable actions which harm the wellbeing of others. It
leads to define the different types of violets regarding the basic rights of an individual. Within an
organisation it can be carried out in various ways that include the intentional aggression
discrimination overt hostility and many more. It leads to impact the cognitive ability and
involvement with negative fears at the workplace (Schnackenberg and Tomlinson, 2016).
Antisocial behaviour defines the quality of life that impact other people and community in
terms of victimizing by the antisocial behaviour. For instance, the employees of Marks and
Spencer are also involved in antisocial behaviour including verbal abuse threatening behaviour
criminal damage harassment and many more that impact the mind set and behaviour of other
employees. If the employees of Marks and Spencer experience antisocial behaviour then it leads
to impact them in various ways like they the change their routine to neglect problems feel
anxious stressed frightened to go out and many more.
The social identity approach to workplace stress
Social identity is considered as the effective portion considering the self concept of
individual. In regard of this stress is considered as the major factor that impact the performance
and productivity of employees. In order to overcome from this place, the manager of Marks and
Spencer need to provide proper flexibility and mental peace to their employees by which they
can perform their job room with full potential (Kang and Sung, 2017).
In regard of this the employees of Marks and Spencer also leads to analyse their own skills
and knowledge in order to have effective growth and development. Therefore, the managers of

Marks and Spencer also use motivational theories and concept in order to effectively promote
Their employees and motivate them to perform their job role with full potential.
Morality, social identity and ethical behaviour
The moral perspective is considered as the idea that represent the Desire of becoming a good
individual. Meanwhile an ethical code is the set of rules that define the allowable actions
corrective behaviour. Moreover, it represents the ideas and morals of the employees of Marks
and Spencer in order to shape the organisational structure and environment by making it towards
the belief system.
Moral values are helpful for individuals regarding their ideas as they provide the guiding
ideas behind their ethical systems (Johnson, Smith and Wang, 2017). Ethics are different from
the models as they are quite practical because ethics represent the set of rules which people of
Marks and Spencer need to follow. Ethical code is a cosmic righteousness and a set of beliefs
that helps in developing and setting rules for the employees of marks and Spencer to and sure
that they stay out of the trouble.
CONCLUSION
Therefore, by considering the above discussion it has been analysed that psychology is the
important part of business practices is it leads towards the improvement of solutions. It is
considered as the study of cognition and behaviour which is useful in understanding the
decisions taken by individual.

REFERENCES
Books and Journals
Campbell, D. and Groenbeck, M., 2018. Taking positions in the organization. Routledge.
Eisenberger, R and et. al., 2019. Is the employee–organization relationship dying or thriving? A
temporal meta-analysis. Journal of Applied Psychology, 104(8), p.1036.
Johnson, C.S., Smith, P.K. and Wang, C., 2017. Sage on the stage: women’s representation at an
academic conference. Personality and Social Psychology Bulletin, 43(4), pp.493-507.
Kang, M. and Sung, M., 2017. How symmetrical employee communication leads to employee
engagement and positive employee communication behaviors: The mediation of
employee-organization relationships. Journal of Communication Management.
Kelly, B., 2016. The social psychology of compromised negotiations: constructing asymmetrical
boundary objects between science and industry. In Microsociological Perspectives for
Environmental Sociology (pp. 208-221). Routledge.
Schnackenberg, A.K. and Tomlinson, E.C., 2016. Organizational transparency: A new
perspective on managing trust in organization-stakeholder relationships. Journal of
Management, 42(7), pp.1784-1810.