Grand Canyon University - Social Work: Roadblocks Worksheet

This assignment addresses roadblocks encountered in social work practice, focusing on the importance of a balanced client perspective, effective communication, and cultural sensitivity. It explores the significance of reflective listening, the use of open-ended questions, and how cultural and subcultural factors can create barriers to resources. The assignment also emphasizes the critical need for social workers to avoid personal biases that can impede the case management process, detailing how such biases might prevent adequate client support. The solution draws on scholarly sources to support these concepts, providing a comprehensive overview of challenges and best practices in social work.

Topic 4: Roadblocks in Social Work Worksheet
Balanced View of the Client
Explain why it is important to seek a balanced
view of the client/consumer.
The balanced view of the clientele or the
customers of the organization is needed in
order to help in the improvement of the
products as well as the services of the
organization (Payne, 2015). This also helps in
the improvement of the customer engagement
within the organization.
Explain what is meant by good responses in
communication. Provide some examples.
The response in case of communication refers
to the stage in the communication wherein the
listener of the communicated message puts
forth a proper reaction to the non-verbal or
verbal communication that was extended
towards them (Padgett, 2016). The good
responses to the communication is
characterized by the appropriateness of the
reaction to the message that was conveyed
earlier.
The proper response to a question asked by a
stranger on the direction to a certain place
might be declared to be a proper response to
the communication held in this case.
Describe what reflective listening looks like.
What are the results?
Reflective listening refers to the
communication strategy that majorly involves
two steps of communication. The first step in
the communication strategy is the
understanding of the idea that is conveyed to
the listener. The second step in the
communication strategy refers to the return of
the same idea to the speaker for confirmation
(Hohman, 2015).
The reflective listening results in gaining
insights on the idea that is being conveyed
between the two parties who are involved.
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Explain the importance of asking open
questions to understand a client/consumer.
How are effective questions connected to
reflective listening?
The open-ended questions help in gathering
more information from the clients of the
company. This helps the researchers to gain
more information on the respondents of the
survey that is being conducted (Bryman,
2016).
The effective questions might help in the
proper implementation of the reflective
listening between the participating members.
How can the client/consumer’s culture and
subculture cause barriers to various
recommended resources and services?
The particular culture and subculture of the
client might pose certain barriers to the
marketing of the various products and
services. This is due to the presuppositions
that are valid within the given cultural
backgrounds (Payne, 2015). The various
cultural limitations of the concerned clientele
of the organization might lead to the barriers
to the market of the concerned products and
services of the given organization.
Explain how a social worker must not allow
personal biases to interfere with the case
management process. How might personal
bias prevent a social worker from adequately
supporting a client/consumer?
The personal bias of the social worker might
prevent the social worker from serving the
clientele. The lack of the identification of the
personal bias within the social worker might
lead to the conditions wherein the worker
might not be able to serve the concerned
clientele in a proper manner. The social
worker should thus conduct a self-evaluation
of the treatment and the reactions that he
depicts towards the clientele of the
organization (Sue, Rasheed & Rasheed,
2015). This might help the concerned person
to keep a check on the effects of the personal
biases that affect his behavior with the
clientele of the organization. The control over
the personal biases of the social worker might
help in the satisfactory resolution of the issues
presented by the clientele.
A social worker should always try to identify
the various areas within the service that they
have been offering to the concerned clientele.
The concerned social workers should always
keep a check on the display of the blames on
each other. The other bias that they need to
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look out for is the biasness of doing more
than is necessary for the concerned client. The
social workers should always maintain a
lookout for the control on the bias depicting
the mistrust on the intentions of the concerned
workers (Padgett, 2016). The clientele might
develop mistrust issues on the social workers
due to the receipt of poor service from the
social workers who had previously attended
to their needs and demands.
References
Bryman, A. (2016). Social research methods. Oxford university press.
Hohman, M. (2015). Motivational interviewing in social work practice. Guilford Publications.
Padgett, D. K. (2016). Qualitative methods in social work research (Vol. 36). Sage Publications.
Payne, M. (2015). Modern social work theory. Oxford University Press.
Sue, D. W., Rasheed, M. N., & Rasheed, J. M. (2015). Multicultural social work practice: A
competency-based approach to diversity and social justice. John Wiley & Sons.
© 2016. Grand Canyon University. All Rights Reserved.